Job Summary: 

• Work with the CRM Manager to review and map business processes and systems
• Collaborate with stakeholders across the business to build a comprehensive set of requirements, aligning with the needs of the business
• Assist in converting business processes and requirements into solutions
• Ensure any deployed solutions are simple, supportable and upgradeable
• Produce and maintain high quality documentation that supports the needs of the project
• Prepare, conduct and support user acceptance testing. 
• Ensure user sign off ahead of ‘go-live’
• Work with the CRM and Website Support Engineer to ensure training materials are developed and implemented
• Delivering new practices to significantly reduce data quality issues entering Dynamics 365, Services to Partners
• Automating the test code and building and deploying the solutions. 

Skills on Resume: 

• Business Process Mapping (Hard Skills)
• Requirements Gathering (Hard Skills)
• Solution Design (Hard Skills)
• Documentation Production (Hard Skills)
• User Acceptance Testing (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Training Material Development (Hard Skills)
• Automation and Deployment (Hard Skills)

Job Summary: 

• Design, develop, document, test, and debug new and existing solutions using Dynamics CRM/XRM 2011 on Premise.
• Support, maintain, and document the custom functionality implemented in Dynamics CRM 2011 on Premise.
• Troubleshoot and triage production issues as needed as well as perform a root cause analysis and recommendation for resolution.
• Prototype, refine, test, and debug web applications to meet internal and external users need.
• Maintaining Automated Unit Tests to meet development standards.
• Participate in an on-call rotation to support emergency production issues after hours.
• Participate in architectural design and documentation.
• Provide technical training and guidance to less experienced developers.
• Work with Project Managers, Product Owners and Business Analyst to determine project scope and timelines.
• Conducts analysis to determine and plan for new programs, system integrations, or system upgrades.

Skills on Resume: 

• CRM Solution Development (Hard Skills)
• Custom Functionality Maintenance (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Web Application Prototyping (Hard Skills)
• Automated Testing (Hard Skills)
• On-Call Technical Support (Hard Skills)
• Architectural Design (Hard Skills)
• Technical Mentorship (Soft Skills)

Job Summary: 

• Developing code as per business requirements passed down
• Code deployment across all environments and Test support (defect resolution)
• Document technical solutions in line with agreed business requirements.
• Unit Test execution and Document unit test results for review.
• Provide technical support to test executors. 
• Support includes but is not limited to assistance with data prep, technical advice to support testers.
• Configure, build, test, and document SAP CRM features focusing on the integration with ECC
• Implement and, where required, enhance SAP CRM technical functionality across components such as actions/PPF, one-order event handling, alerts, rule modelling, email response management, and Interaction Center.
• Implement, test, and document any changes required to SAP ECC processes and configuration and pro-actively work with affected stakeholders.

Skills on Resume: 

• Code Development (Hard Skills)
• Code Deployment (Hard Skills)
• Technical Documentation (Hard Skills)
• Unit Testing (Hard Skills)
• Technical Support Provision (Hard Skills)
• SAP CRM Configuration (Hard Skills)
• SAP ECC Customization (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary: 

• Collaborating with marketing and creative teams to create exciting marketing communications and push the limits of what’s possible in email and in-app messaging
• Develop HTML emails using HTML, CSS, and media queries
• Set dynamic content elements (scripting) for different user scenarios
• Maintain Branch Deepviews and Journey technical support
• Own the end-to-end development lifecycle of code author, from developer machine all the way to production into users’ hands
• Document information about the work author in a clean and easy-to-consume format through well-written text, diagrams and visuals
• Manage & optimize existing email template framework across multiple brand entities, supporting existing templates and new custom templates under one master email design system with modular style components
• Ensure accuracy of all email marketing assets with detail-oriented QA across multiple platforms, browsers and email clients
• Be accountable to exercise a high-degree of independence, perform a leadership role and lead technical resources to deliver team outcomes.
• Take responsibility for the ongoing production support of D365 applications portfolio.
• Work with D365 developers in scrum teams to identify and resolve the technical issues.

Skills on Resume: 

• HTML/CSS Proficiency (Hard Skills)
• Dynamic Content Scripting (Hard Skills)
• Technical Support Maintenance (Hard Skills)
• Documentation Skills (Hard Skills)
• Email Template Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Leadership and Independence (Soft Skills)
• Scrum Collaboration (Soft Skills)

Job Summary: 

• Develop new/enhanced reporting and/or visualisation of data to support effective decision-making
• Drive adoption and utilisation of reporting and visualisation
• Develop expertise in one or more areas of functional utilisation of data
• Develop high quality data structures and support provision, consistency and quality of data.
• Gather requirements for new/enhanced data visualisation/reporting based on BI backlog
• Develop high quality visualisation within Tableau or PowerBI, iterating efficiently via feedback from the commissioning function/team/user
• Ensure new/enhanced visualisation are understood and being used effectively, soliciting feedback where appropriate to understand how improvements can be made
• Use SQL and if necessary other languages (e.g. R, Python) to prepare data for application in automated/scheduled reporting and visualisation, and in support of self-serve analytics (e.g. via Tableau Desktop)
• Contribute to system design, development and product deployment in accordance with established development processes.
• Take ownership, development and management of system operating procedures.
• Work closely with the D365 Operation manager and Azure technical specialists to manage applications' technical environments.

Skills on Resume: 

• Data Visualization (Hard Skills)
• Reporting Development (Hard Skills)
• SQL Proficiency (Hard Skills)
• BI Tools Expertise (Hard Skills)
• Requirements Gathering (Hard Skills)
• User Feedback Integration (Soft Skills)
• System Design Contribution (Hard Skills)
• Technical Environment Management (Hard Skills)

Job Summary: 

• Performing configurations, customizations, and administrative duties for Dynamics CRM according to CRM strategy continuously improves the end-user experience through thoughtful and creative UX design
• Maintains and drives continuous improvement between CRM and other internal applications (e.g. SAP, Hubspot) through SSIS ETL integrations and/or Scribe.
• Effectively utilizes SDK and third-party tools such as XRMToolBox for the administration of CRM
• Responsible for customizing and maintaining third-party quote configuration tool, Experlogix
• Participate in design and architecture sessions with the manager of CRM and key business users
• Works with the manager of CRM and key business stakeholders to identify new opportunities to leverage the CRM platform
• Assists in project leading migration of CRM to Dynamics 365 online environment with the support of Data and Analytics team and external consultants
• Works with Data and Analytics Team to ensure that development projects meet business requirements and goals and fulfill end-user requirements
• Collaborates with the Data and Analytics Team and business end-users in the testing of new business processes and applications
• Resolves production issues and provides prompt support to CRM users.
• Manages technical environment for both production and test instances, leveraging external consultants 

Skills on Resume:

• CRM Customization (Hard Skills)
• UX Design (Hard Skills)
• SSIS ETL Integration (Hard Skills)
• SDK Utilization (Hard Skills)
• System Architecture Design (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Project Management (Soft Skills)
• Technical Support Management (Hard Skills)

Job Summary: 

• Design on the Microsoft Dynamics 365 platforms SDKs and C#.NET to agreed timescales and budget. 
• Delivery of application modules using the MS Dynamics 365 (Online) SDKs and C#.NET along with related technologies such as WCF, MS SQL SSRS and JS-based frameworks such as AngularJS
• Undertake development activities including planning, estimating, design, creation, testing, data migration, documentation and the release of MS Dynamics 365 implementations
• Effectively work in time-boxed sprints, with adaptive planning from a prioritized worklist, and in a test-driven manner
• Active participation in project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other meetings
• Adhere to, proactively maintain and improve agreed practices, procedures, quality and development standards
• Carry out estimation of effort for development activities
• Carry out timely and effective resolutions to development issues
• Undertake code reviews and ensure procedures are adhered to
• Contribute to customer meetings and workshops and produce checkpoint reports

Skills on Resume:

• Dynamics 365 Development (Hard Skills)
• C#.NET Programming (Hard Skills)
• Agile Project Management (Soft Skills)
• Test-Driven Development (Hard Skills)
• Code Review and Quality Assurance (Hard Skills)
• Documentation and Reporting (Hard Skills)
• Effective Communication (Soft Skills)
• Problem Solving and Resolution (Soft Skills)

Job Summary: 

• Participate in design sessions with key business users, including architecture / solution design
• Document business requirements in the form of user stories
• Maintain backlog of user stories
• Work with technical teams to maintain / design / develop integration points with other business systems JavaScript, .NET, HTML, C#, SQL Server, Power BI, customizations, SSRS including plugins, form creation, Reporting and scripting.
• Implement changes to CRM front end by customising and configuration
• Carry out the upgrade from version 8 to 9
• Developing enhancements and performing for the NSW departments applications built on Dynamics CRM 365 platform
• Assist in creating and maintaining reports, dashboards, and integration in the CRM system using SSRS/ SSIS.
• Ensures data quality and data maintenance in CRM
• Ensure development skills are kept up to date and maintain awareness of new developments in the software industry

Skills on Resume:

• Solution Design (Hard Skills)
• Requirements Documentation (Hard Skills)
• User Story Management (Hard Skills)
• CRM Customization (Hard Skills)
• Software Development (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Continuous Learning (Soft Skills)