CUSTOMER OPERATIONS SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 11, 2024 – The Customer Operations Specialist is proficient in computer skills, including MS Office and SAP supply chain functions in Sales, Distribution, Materials Management, and Production Planning. This role requires strong leadership, technical expertise, and problem-solving abilities in dynamic environments, with a focus on driving change and accountability. The specialist also possesses excellent communication and interpersonal skills, working effectively across cross-functional teams to deliver exceptional customer experiences.
Essential Hard and Soft Skills for a Standout Customer Operations Specialist Resume
- Data Analysis
- CRM Software
- Process Optimization
- Project Management
- Workflow Automation
- Customer Service Tools
- Reporting and Documentation
- Supply Chain Management
- Order Management
- KPI Tracking
- Problem-Solving
- Communication
- Adaptability
- Attention to Detail
- Collaboration
- Time Management
- Conflict Resolution
- Critical Thinking
- Decision-Making
- Multitasking
Summary of Customer Operations Specialist Knowledge and Qualifications on Resume
1. BA in Supply Chain Management with 3 years of Experience
- Experience in a Technical Support or Operations Specialist role with a focus on technology or financial services
- Strong service orientation with the ability to follow up and complete projects and assignments.
- Curiosity, willingness, and desire to learn about the industry, Flow, and be an active member of the Customer Support team
- Experience communicating with clients and colleagues in a professional setting, both verbally and in writing
- Strong detail-oriented and ability to organize and execute assignments for multiple clients, and stakeholders, each at different stages, while maintaining information security and confidentiality
- Keen focus on the customer experience, providing “white-glove support”
- Desire to work collaboratively as an early member of a growing team
- Ability to adapt to changing processes
- Basic knowledge of HTML/CSS
- Technical understanding (Tech-Savvy) with the ability to comprehend complex customer issues
2. BA in Business Administration with 1 year of Experience
- Related experience in logistics/customer services/retail fashion industry
- Solid experience in SAP (AFS/IS Retail)
- Good understanding of order management and shipping processes
- Strong communication, interpersonal skills analytical skills
- Excellent time management detail detail-oriented
- Proficient in MS Office, especially MS Excel
- Goal-oriented and self-driven who can focus and motivate others to meet business objectives
- Ability to handle multiple projects and still maintain daily responsibilities.
- Good command of both written and spoken English and Chinese
- Ability to work extended shifts when necessary, especially on the last few business days of the month.
3. BA in Operations Management with 4 years of Experience
- Moderate to advanced computer skills including proficiency in MS Office products
- Working knowledge of SAP supply chain functionality in the areas of Sales and Distribution, Materials Management, and Production Planning
- Demonstrates proactive leadership with the ability to work effectively at all levels of the organization
- Experience in leading change and accountability
- Strong technical and analytical skills with the ability to innovate and solve complex problems
- Willingness to provide after-hours support
- Excellent interpersonal skills with the ability to work with cross-functional teams
- Strong communication skills, both oral and written
- Ability to perform in a highly dynamic work environment
- Customer Mindset with exceptional customer experience