Job Summary: 

• Accountable for developing and maintaining the Transition and Early Life Support process for all new/changed services in the live, BAU environment.
• Transition clients into service with a focus on client satisfaction, ensuring the first contact with customers sets the expectation for all future client relations.
• Project manage all client transition-related tasks in an effective and efficient, client-focused manner.
• Assess Change impacts and risk mitigations, communicating effectively to all stakeholders.
• Accountable for the accurate upload of client asset-owned inventory to ensure service contract compliance.
• Deliver internal knowledge articles across multiple services, providing an overview of each Insight service offering to educate and onboard new hires.
• Deliver Service Desk and End-user training to help educate and assist both teammates and clients.
• Accountable for ensuring ITIL Managed Service practices are documented for all new/changed services before accepting into the live, BAU environment.
• Transition new services into Customer Operations ensuring complete systems set up and knowledge transfer is complete
• Aligning with vendors where necessary to set up new tools
• Identify, execute, and measure continual service improvement initiatives.

Skills on Resume: 

• Transition Process Management (Hard Skills)
• Client Relationship Building (Soft Skills)
• Project Management (Hard Skills)
• Risk Mitigation Assessment (Hard Skills)
• Asset Inventory Management (Hard Skills)
• Service Knowledge Sharing (Soft Skills)
• ITIL Documentation (Hard Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Respond in a professional and timely manner to all customer requests received via customer portals, email and phone to ensure closure.
• Manage an assigned retailer set and back up other team members to support seasonal and workload peaks for all brands.
• Develop a strong collaborative relationship with customer operations team colleagues to ensure individual and team deadlines are met.
• Day-to-day contact and support for field-based sales and European distribution centers, ensuring strong/proactive working relationships are fostered.
• Build and develop strong relationships with other internal stakeholders, including Marketing, Merchandising, Business Analysts and Finance.
• Escalate and/or feedback on any issues to the Team Manager or Senior that require support and action
• Take responsibility for assigned weekly team tasks
• Act as backup for Senior Customer Operations Specialists in his/her absence
• Enter orders in SAP, ensuring SOX compliance and confirming orders.
• Drive backlog management to maximize fill rate and turnover for quarterly targets for assigned retailers for all brands.
• Work with Field Sales Team order management to ensure backlogs are always aligned to supply. 

Skills on Resume: 

• Customer Request Management (Soft Skills)
• Retailer Support (Hard Skills)
• Team Collaboration (Soft Skills)
• Relationship Building (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Issue Escalation (Soft Skills)
• SAP Order Entry (Hard Skills)
• Backlog Management (Hard Skills)

Job Summary: 

• Ensuring clear communication between the retailer, sales and the customer operations team at all times.
• Participate in projects about continuous improvement as assigned by the manager.
• Support team on backlog/order management to achieve quarterly targets.
• Support the Finance team in coordinating consignment reconciliation exercises and other ad-hoc reconciliations for invoice disputes for assigned customers.
• Operate within the bounds of the company's SOX compliance business controls.
• Resolve or escalate delivery discrepancies raised by customers to ensure timely and accurate distribution.
• Distribute core range catalogs for new seasons and customer specifics.
• Work with marketing to ensure samples are provided by customers for new season launches.
• Process any marketing incentive or giveaway orders approved and requested by marketing.
• Create in SAP any promotional pricing requests for upcoming sales deals.
• Complete customer seasonal specification sheets in Excel format timely and accurately

Skills on Resume: 

• Clear Communication (Soft Skills)
• Continuous Improvement Projects (Soft Skills)
• Backlog Management Support (Hard Skills)
• Consignment Reconciliation (Hard Skills)
• SOX Compliance Operations (Hard Skills)
• Delivery Discrepancy Resolution (Soft Skills)
• Catalog Distribution (Hard Skills)
• Marketing Support Coordination (Soft Skills)

Job Summary: 

• Answer all incoming calls within department guidelines.
• Assist in identifying ongoing system issues versus training
• Complete cases within the commitment period.
• Ensure specific customer Service Level Agreements are met within guidelines.
• Ensure individual/departmental objectives are met.
• Analyze, detect and suspend fraud cases.
• Troubleshoot cases within the applications and resolve customer issues within guidelines.
• Serve as the focal point for all customer contact.
• Provide excellent service to all customers to meet customer expectations.
• Provide 1st level support for technical issues.
• Gather data and analyze problems.

Skills on Resume: 

• Call Handling (Soft Skills)
• System Issue Identification (Hard Skills)
• Case Completion (Hard Skills)
• SLA Adherence (Hard Skills)
• Objective Achievement (Soft Skills)
• Fraud Detection (Hard Skills)
• Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Work with customers and team members to intimately understand the needs and goals of every customer. 
• Coordinate a seamless onboarding experience that the customer’s employees will love.
• Triage and respond to customer support tickets with utmost care and escalate where necessary.
• Communicate with customers via email, phone, or using helpdesk software.
• Gather required material from customers timely and coordinate with the team to set up their accounts.
• Run in-person and video demonstrations and training with customers on how to use the CorePlan platform.
• Create and implement professional customized email templates, and plans and facilitate calls with clients to answer questions, address issues, and define objectives.
• Attend in-person presales meetings facilitated by the sales and onboarding lead.
• Prioritise and consistently communicate with customers on the progress of their accounts in the onboarding phase.
• Work with the support team to ensure that all customer support-related issues are resolved quickly and escalate instances if necessary.

Skills on Resume: 

• Customer Needs Understanding (Soft Skills)
• Onboarding Coordination (Soft Skills)
• Support Ticket Management (Hard Skills)
• Customer Communication (Soft Skills)
• Account Setup Coordination (Hard Skills)
• Platform Demonstrations (Hard Skills)
• Email Template Creation (Hard Skills)
• Progress Communication (Soft Skills)

Job Summary: 

• Being the first point of contact for customers and accompany them throughout the entire onboarding process
• Excite customers during every interaction and support them with expertise
• Perform Know Your Customer (KYC) analysis and prepare customer due diligence documents for customer acceptance
• Advise and support customers via telephone, e-mail, or chat and process their inquiries independently
• Actively work on projects and support the optimization of processes in the operations department
• Resolve the issue, or escalate to the next level if necessary.
• Serve as an expert technical resource regarding applications.
• Work with inter-departmental groups to provide input or resolve issues.
• Attend train-the-trainer sessions.
• Assist in the cross-training efforts of employees within the group.
• Provide input to the training team on ongoing training solutions.

Skills on Resume: 

• Customer Onboarding (Soft Skills)
• Customer Interaction Expertise (Soft Skills)
• KYC Analysis (Hard Skills)
• Customer Support (Soft Skills)
• Process Optimization (Hard Skills)
• Issue Resolution (Soft Skills)
• Technical Resource Support (Hard Skills)
• Cross-Department Collaboration (Soft Skills)

Job Summary: 

• Validate data integrity through communications with energy suppliers and energy brokers
• Support energy brokers with post-contracting issues, inquiries, and concerns via email, phone calls, and support tickets
• Investigate and engage with energy suppliers when there are discrepancies in commission payments
• Support energy brokers with commission payment inquiries
• Aid in meeting the goals of the operations department and company
• When needed, back up other members of the operations team
• Build relationships with energy suppliers and energy brokers to establish trust in the company
• Maintain professional knowledge both in the energy industry and within departmental best practices
• Train and mentor other team members on best practices and procedures
• Configuring and actively monitoring complex project plans with shifting timelines and multiple task assignees
• Handling and organizing sensitive customer data by managing virtual data rooms and cloud environments

Skills on Resume: 

• Data Integrity Validation (Hard Skills)
• Broker Support (Soft Skills)
• Discrepancy Investigation (Hard Skills)
• Commission Inquiry Support (Soft Skills)
• Operations Team Backup (Soft Skills)
• Relationship Building (Soft Skills)
• Industry Knowledge Maintenance (Hard Skills)
• Project Plan Monitoring (Hard Skills)