Job Summary: 

• Handle inbound and outbound customer calls to schedule, confirm, arrange service appointments and complete satisfaction surveys.
• Describe products or services to engage and inform customers to schedule a service appointment by phone.
• Qualify program applicants, complete questionnaires and mail program applications
• Explain products and services, including pricing, and answer general customer service questions.
• Obtain relevant customer information and accurately enter tracking data into client and CMC database systems.
• Schedule weekly and fill-in appointments for technicians and subcontractors.
• Receive inbound inquiries from previous contacts as well as internal and external customers.
• Resolve general customer service and scheduling issues, and escalate as appropriate.
• Meet performance expectations for call center metrics as defined.
• Handle fiscal responsibilities and input invoices and work orders in the appropriate system
• Provide administrative support

Skills on Resume: 

• Customer Call Handling (Soft Skills)
• Service Appointment Scheduling (Hard Skills)
• Product and Service Knowledge (Hard Skills)
• Data Entry and Tracking (Hard Skills)
• Problem Resolution (Soft Skills)
• Call Center Metrics Management (Hard Skills)
• Invoice and Work Order Processing (Hard Skills)
• Administrative Support (Hard Skills)

Job Summary: 

• Daily Customer Care Calls based on current campaigns.
• Daily administration of customer contact database.
• Take responsibility for Business Lead Generation.
• Sales Support for Customer, Contact, and Opportunity data entry.
• Record and Report activities and progress.
• Marketing support for customer appreciation gifts and incentives.
• Assist with editing and proofreading of marketing materials.
• Answer incoming calls from customers regarding their protection plan policies
• Walk customers through service request procedures when necessary
• Troubleshooting for products including but not limited to TVs, major appliances, and cell
• Ensure all company-required procedures are followed

Skills on Resume: 

• Customer Care Calls (Soft Skills)
• Database Administration (Hard Skills)
• Lead Generation (Hard Skills)
• Sales Data Entry (Hard Skills)
• Activity Reporting (Hard Skills)
• Marketing Support (Soft Skills)
• Editing and Proofreading (Hard Skills)
• Product Troubleshooting (Soft Skills)

Job Summary: 

• Process customer orders, returns, change requests, quotes, etc. including responding to customer inquiries, commercial invoicing, import/export documentation
• Handle customer service inquiries via mail and inbound calls regarding billing, shipments, incorrect shipments, returns, etc.
• Enter call data in Salesforce to assist case management reporting.
• Provide pro-active customer service Provide pricing and availability to the customer by referring to the product price list and quoting prices to customers
• Endeavor to attain substantial product knowledge by actively taking part in training sessions and ensuring that product information provided is retained
• Interact effectively with warehouse, sales, and technical services staff to gather information, when necessary, to research and resolve problems as soon as possible.
• Promptly resolving any customs issues and unexpected events, taking a proactive approach to identifying solutions while adhering to the company policy and local customs regulations
• Constantly reviewing the client requirements and the customs clearance procedure to optimize customer
• Support the Supervisor and Sales team to improve the system and procedures.
• Assisting ad-hoc projects and analysis
• Provide pertinent and timely information to all customers

Skills on Resume: 

• Order Processing (Hard Skills)
• Customer Service Inquiries (Soft Skills)
• Salesforce Data Entry (Hard Skills)
• Pricing and Quoting (Hard Skills)
• Product Knowledge Retention (Hard Skills)
• Problem Resolution (Soft Skills)
• Customs Compliance (Hard Skills)
• Cross-Department Interaction (Soft Skills)

Job Summary: 

• Increase customer satisfaction and brand loyalty by providing exceptional 5-star customer support through friendly, open, and interactive communication via phone calls, email, and case management software
• Provide customers with accurate, valid and complete product information by following provided procedures, guidelines and policies
• Go the extra mile to engage customers and prospects, turning them into advocates who want to tell all their friends about great products and service
• Proactively identify customer issues, manage complaints, and provide appropriate solutions, follow up to ensure resolution and ultimate customer satisfaction
• Manage assigned cases in the help desk ticketing system, ensuring accurate and timely responses
• Escalate critical support issues to the appropriate internal department lead and/or manager
• Handle review of potentially fraudulent orders
• Process sales orders, invoices, & credits efficiently and accurately
• Manage RMA/Warranty data entry and tracking report
• Assist with tracking customer service, and sales and marketing metrics across multiple sales channels
• Learn multiple software systems to complete various job functions
• Cross-train as backup for essential functions in other departments

Skills on Resume: 

• Customer Support (Soft Skills)
• Product Information Accuracy (Hard Skills)
• Customer Engagement (Soft Skills)
• Complaint Management (Soft Skills)
• Help Desk Ticketing (Hard Skills)
• Critical Issue Escalation (Soft Skills)
• Fraud Order Review (Hard Skills)
• Sales Order Processing (Hard Skills)

Job Summary: 

• Utilizes a high level of product and underwriting guideline knowledge to provide resolution to escalated complaints obtained by various outlets including executive staff, social media, email, Department of Insurance, etc.
• Conducts research, and creates action plans, resolutions and responses to complex, time-sensitive customer concerns.
• Identifies, analyzes and recommends continuous improvement and innovative service solutions in alignment with company strategy by collaborating with key stakeholders to enhance the customer experience.
• Partners closely with Underwriting, Product and Distribution to provide a service-related perspective to initiatives, projects and technology.
• Provides peer support, coaching and/or mentorship to the customer care department.
• Develops and supports learning tools, and proactively shares knowledge to ensure problem resolution.
• Provides backup support to supervisor.
• Builds knowledge and industry acumen through self-directed learning to contribute updated content to the Knowledge Management system for department use.
• Stays current with industry trends, underwriting and policy guidelines, and other updates including Department of Insurance requirements.
• Performs responsibilities of Customer Care Representative to resolve customer and agent inquiries, and solve problems related to policies.
• Consults effectively throughout the insurance life cycle relating to renewals, cancellations, pricing and other service-related requests.

Skills on Resume: 

• Complaint Resolution (Soft Skills)
• Research and Action Planning (Hard Skills)
• Continuous Improvement (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Peer Coaching and Mentorship (Soft Skills)
• Knowledge Management (Hard Skills)
• Industry Trend Awareness (Hard Skills)
• Policy Consultation (Hard Skills)

Job Summary: 

• Provides quotations for intercompany affiliated inquiries
• Configures pricing with the assistance of engineering and product management
• Enters affiliate purchases orders
• Verifies purchase order pricing accuracy per material, labor and burden standards
• Manages shipping logistics with internal suppliers for affiliate orders
• Oversees on-time delivery of orders
• Reviews Bill of Material upon order entry
• Establishes process controls and opportunities for improvement within the role
• Coordinate internally to ensure timely specification reviews and other customer information requests
• Work closely with Regional Sales Managers to coordinate internal information requests, technical information and quotes. 
• Identify and grow opportunities within the territory and collaborate with the sales team to ensure growth attainment

Skills on Resume: 

• Quotation Provision (Hard Skills)
• Pricing Configuration (Hard Skills)
• Purchase Order Entry (Hard Skills)
• Pricing Verification (Hard Skills)
• Shipping Logistics Management (Hard Skills)
• On-time Delivery Oversight (Soft Skills)
• Process Improvement (Soft Skills)
• Sales Coordination (Soft Skills)

Job Summary: 

• Provide an empathetic and warm customer service experience to all customers
• Follow up on all customer queries and process orders, via, phone, fax email
• Liaise with internal and external stakeholders
• Maintain accurate and up-to-date internal records
• Maintaining auditable data records for internal and external audits.
• Learn additional processes (reclamation) and support workflows
• Support business development initiatives.
• Communicate updated order acknowledgment to customers and updated internal systems
• Captures customer complaints and tracks following established practices and procedures
• Schedule Orientation and Final walks with buyers in upcoming months per reports provided by Construction.
• Attend various required meetings to stay up to date with the status of the community progress as well as the state of the current homes under construction.

Skills on Resume: 

• Empathetic Customer Service (Soft Skills)
• Order Processing (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Record Maintenance (Hard Skills)
• Audit Data Management (Hard Skills)
• Workflow Support (Soft Skills)
• Business Development Support (Soft Skills)
• Complaint Tracking (Hard Skills)

Job Summary: 

• Accurate and timely oversight and collection of mortgage loan payments, including regular monthly mortgage payments, escrow shortage payments and payoff funds
• Conduct direct customer outreach for mortgage payments, proof of insurance and proof of paid property taxes.
• Answers incoming customer service calls that are related to loan servicing
• Respond to inquiries and customer service requests related to the servicing of mortgage loan accounts
• Perform research and resolve issues within the time frames required
• Maintain accurate records of actions taken on mortgage loan accounts
• Coordinate freight claims with freight carriers and/or outside freight processing companies while entering shipments for all international orders.
• Stay in tune with the market, customer, and competition, and take that data to develop a business plan and identify sales opportunities.
• Interact with various departmental personnel regarding customer requests, inquiries or concerns/complaints while answering incoming phone calls.
• Lead all aspects of improving plant key performance indicators as well as being a technical resource to ensure working conditions meet all safety requirements.

Skills on Resume: 

• Mortgage Payment Collection (Hard Skills)
• Customer Outreach (Soft Skills)
• Loan Servicing Inquiry Response (Soft Skills)
• Issue Resolution (Soft Skills)
• Record Maintenance (Hard Skills)
• Freight Claim Coordination (Hard Skills)
• Market Analysis (Hard Skills)
• Cross-Department Interaction (Soft Skills)

Job Summary: 

• Receive and process customer orders while screening information for accuracy and completeness
• Acknowledges customer orders received via telephone, email and fax within 24 hours
• Works closely with Specification Review and Development/Process Engineering to review and improve customer specifications
• Escalates risks and potential problems with customer orders and parts to the appropriate team members in manufacturing, process engineering, production planning, etc.
• Prepares customer price quotations, sample requests, and order status information and facilitates other customer requests in an expeditious manner and to the standards set forth by management
• Monitors customer orders throughout the manufacturing process, advising customers and Sales of any significant delays and provides alternatives to ensure customer expectations are fulfilled
• Consistently applies pricing, and fees according to company policy to ensure high levels of service and revenue
• Provides sales, order and customer data to inform Sales and operation planning of changes that will impact the business
• Forecast and track key account metrics
• Negotiate expedited fees and schedule deviation requests for rushed deliveries
• Work closely with planning and manufacturing to determine realistic shipping dates

Skills on Resume: 

• Order Processing (Hard Skills)
• Customer Order Acknowledgment (Soft Skills)
• Specification Review (Hard Skills)
• Risk Escalation (Soft Skills)
• Price Quotation Preparation (Hard Skills)
• Order Monitoring (Hard Skills)
• Pricing and Fee Application (Hard Skills)
• Key Account Metrics Tracking (Hard Skills)

Job Summary: 

• Answer customer inquiries via email, chat and phone
• Utilize a variety of software tools to navigate customer accounts and provide customer solutions
• Assist other departments with special projects
• Work across departments to communicate any reoccurring product or customer issues
• Maintain various spreadsheets, trackers and reports for marketing promotions and special projects
• Be passionate and determined to provide an amazing customer experience one inquiry at a time
• Respond and solve phone, email and chat inquiries that involve a variety of topics from tech support to order status
• Resolve 10+ inquiries an hour
• Research and problem-solve to determine appropriate solutions and follow up to resolve issues
• Accurately update internal and external systems
• Work with management in achieving all benchmarks

Skills on Resume: 

• Customer Inquiry Response (Soft Skills)
• Software Navigation (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Spreadsheet and Tracker Maintenance (Hard Skills)
• Customer Experience Delivery (Soft Skills)
• Tech Support Assistance (Hard Skills)
• Issue Research and Resolution (Soft Skills)
• System Updates (Hard Skills)

Job Summary: 

• Schedule appointments with trades/homeowners to complete necessary after-sales service - meet with homeowners to go over scheduled 30-day/6-month/1-year and call-in deficiencies
• Complete necessary builder deficiencies as per homeowner request, and confirm if trade deficiencies have been completed. 
• Ensure a satisfactory resolution is met for all warranted deficiencies
• Respond to Service Request with resolution to all concerns - contact homeowner upon receipt of Service Request for scheduling
• Coordinate subcontractors when applicable
• Resolve items on the homeowner list, and procure sign-off from the homeowner when possible
• Provide mediation between homeowners and subcontractors, or subcontractors to subcontractors 
• Provide solutions and work to resolve any differences in opinion
• Perform Final Quality Assurance inspection 1 week before the home delivery process consisting of thorough testing of all components of the home and documenting of all cosmetic and physical defects to be corrected by Construction before Orientation with the buyer.
• Perform Orientation and Final Walk with buyers, signing all necessary paperwork and demonstrating operation of the home.
• Deliver keys to Homeowner after closing, tumbling all locks and ensuring the function of all keyed entrances as well as programming of opener remote controls.

Skills on Resume: 

• Appointment Scheduling (Hard Skills)
• Deficiency Resolution (Soft Skills)
• Service Request Response (Soft Skills)
• Subcontractor Coordination (Soft Skills)
• Homeowner Mediation (Soft Skills)
• Quality Assurance Inspection (Hard Skills)
• Final Walkthroughs (Hard Skills)
• Key Delivery and Programming (Hard Skills)

Job Summary: 

• Assist in maintaining customer relations pre and post-sales
• Handle customer service issues
• Identify post-sales opportunities
• Monitor and research daily supply shipments.
• Monitors remote networking call queues and clears as many calls as possible using call-avoid
• Monitors and maintains all facets of 360App (Installs, Suspect Devices, Reinstalls, ASM Support, Cleanup)
• Monitors call queue and clear as many calls as possible using call-avoid
• Assist technicians by phone and electronically
• Monitor and maintain monthly tracking and meter correction (Supplies, Parts, Technician)
• Oversee the prioritization of call load (based on customer, geography, time, etc.)
• Be a backup on supply orders as well as service calls

Skills on Resume: 

• Customer Relations Maintenance (Soft Skills)
• Customer Service Issue Handling (Soft Skills)
• Post-Sales Opportunity Identification (Soft Skills)
• Supply Shipment Monitoring (Hard Skills)
• Remote Call Queue Management (Hard Skills)
• 360App Maintenance (Hard Skills)
• Technician Assistance (Soft Skills)
• Call Load Prioritization (Soft Skills)

Job Summary: 

• Assists customers and field representatives by phone or email by accepting orders and payments, processing claims, call tag requests and catalog requests.
• Assists them with information regarding the status of orders including working with the warehouse personnel to confirm fulfillment and UPS tracking to establish delivery confirmation.
• Fills out the required forms, completes necessary actions on the automated system
• Determines charges for services requested
• Prepares any records and forms necessary to fill the customer's request.
• Researches account/invoice discrepancies and resolves issues through the submission of missing credit memos 
• Providing proof of balance due to the customer for payment submission.
• Participate in proactive marketing campaigns as requested by Sales & Marketing.
• Maintain a satisfactory attendance record
• Communicate with management and team leaders regarding all concerns
• Performs trace requests on packages to obtain proof of delivery to secure payment.
• Records information regarding the customer contact to the automated system, including the status of outstanding issues.
• Assists in complaints concerning billing or services, referring complaints and upset customers to the designated department supervisor for investigation.

Skills on Resume: 

• Order and Payment Processing (Hard Skills)
• Order Status Assistance (Soft Skills)
• Automated System Management (Hard Skills)
• Service Charge Determination (Hard Skills)
• Account Discrepancy Resolution (Soft Skills)
• Proactive Marketing Participation (Soft Skills)
• Package Trace Requests (Hard Skills)
• Complaint Referral (Soft Skills)