Job Summary: 

• Support both internal and external Customer base.
• Take responsibility for monitoring daily routes.
• Responsible for internal/External Reporting
• Build a local Customer relationship with all locations within the territory.
• Resolve escalated customer complaints
• Achieve metrics targets for assigned territory
• Work with local and territory teams to devise effective daily planning strategies
• Identifying opportunities within the market
• Encourage innovation for ongoing success
• Suggest new ways to improve processes for better efficiency and faster turnaround for the merchants

Skills on Resume: 

• Customer Support (Soft Skills)
• Route Monitoring (Hard Skills)
• Reporting Skills (Hard Skills)
• Relationship Building (Soft Skills)
• Complaint Resolution (Soft Skills)
• Metrics Achievement (Hard Skills)
• Strategic Planning (Hard Skills)
• Market Opportunity Identification (Hard Skills)

Job Summary: 

• Respond quickly and accurately to merchant customer questions and issues via phone and email
• Take personal ownership of merchant issues from start to finish
• Offer merchant customers unique solutions
• Find new ways to offer the best solution for merchants to enhance their experience
• Resolve customer complaints via phone, email, mail, or social media.
• Set the tone of conversation at the first contact and give students a feeling of assurance that their issues will be resolved beyond their expectations.
• Analyze new information quickly, think innovatively and challenge traditional servicing approaches
• Liaise with the tech and content team to resolve all tickets and find resolutions at first touch itself if possible.
• Recognize the tone and mood of the customer through chat conversations
• Address multiple conversations simultaneously
• Recognize knowledge gaps and research to respond

Skills on Resume: 

• Quick Response (Soft Skills)
• Issue Ownership (Soft Skills)
• Unique Solution Offering (Soft Skills)
• Customer Complaint Resolution (Hard Skills)
• Conversational Tone Setting (Soft Skills)
• Innovative Thinking (Soft Skills)
• Cross-Department Liaison (Hard Skills)
• Multi-Tasking in Chats (Hard Skills)

Job Summary: 

• Document requirements, needs & expectations for all products (e.g. Air, Ocean, Ground, CLL)
• Support roll-out projects impacting various regions/products
• Identify gaps and suggest improvement opportunities to optimize the current catalog of features
• Coordinate the development of required applications and activities with the appropriate stakeholders
• Ensure a weekly communication is done on the tool enhancements and communing (or new) functionalities
• Gather feedback from the users to ensure a “Close Loop Corrective Action” governance is in place (inclusion model)
• Create materials and guidelines for Customer Service and Operation agents
• Analyze Salesforce Service Cloud usage and identify gaps
• Support the automation and find RPA opportunities
• Ensure a strong coordination with BD to ensure a consistent usage of Salesforce (shared platform)

Skills on Resume: 

• Requirements Documentation (Hard Skills)
• Project Rollout Support (Soft Skills)
• Gap Identification (Soft Skills)
• Stakeholder Coordination (Soft Skills)
• Tool Enhancement Communication (Soft Skills)
• User Feedback Gathering (Soft Skills)
• Material Creation for Training (Hard Skills)
• Salesforce Service Cloud Analysis (Hard Skills)