CUSTOMER CARE REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 19, 2024 – The Customer Care Representative brings experience within the life science industry, excelling in quote or order management using SAP or SFDC. This role requires proficiency in running reports, creating pivot tables, and understanding customer success programs in a fast-paced environment. Strong communication skills and the ability to manage multiple tasks efficiently are essential for success in this high-technology manufacturing setting.
Essential Hard and Soft Skills for a Standout Customer Care Representative Resume
- SAP
- SFDC
- Order Management
- Report Generation
- Pivot Table Creation
- CRM Systems
- ERP Systems
- Data Analysis
- Call Center Technology
- Contact Center Platforms
- Communication
- Problem-Solving
- Multitasking
- Adaptability
- Attention to Detail
- Time Management
- Calmness Under Pressure
- Organizational Skills
- Customer Focus
- Active Listening
Summary of Customer Care Representative Knowledge and Qualifications on Resume
1. BA in Business Administration with 5 years of Experience
- Customer account/customer service experience within a specialty chemical, fragrance, or flavor company
- Experience with order entry, customer problem resolution, pricing, contract review and inventory management.
- Working experience with high-volume Customer Care
- Excellent data entry, and computer skills
- Team-oriented, yet able to work independently
- Positive and professional manner, strong focus on detail, accuracy and accountability
- The high degree of organization, prioritization, problem solving and initiative
- Helpful and conscientious attitude at all times
- The willingness to attend and participate in customer meetings off/on-site
- Strong interpersonal skills and ability to communicate using both written and verbal communication with diverse groups at all levels.
2. BA in Communication Studies with 2 years of Experience
- Comfortable working in a fast-paced changing environment.
- Punctual attendance to all scheduled shifts.
- Contributes to a positive work climate and the overall team efforts of the organization.
- Excellent spelling and grammar skills.
- Knowledge of medical terminology
- Demonstrated ability to work independently and as part of a team.
- Results-oriented with the ability to prioritize organizational objectives and meet deadlines.
- Self-starter with the willingness to do what it takes to get the job done.
- Highly organized and efficient.
- Strong communication and support to other departmental team members to ensure proper turnaround time expectations are met.
3. BA in Psychology with 4 years of Experience
- Sales and/or customer service experience with a similar product, service or industry
- A conversationalist – who can easily forge natural connections and relationships while engaging a customer in an exciting conversation about great literary works, media and audio entertainment.
- Excellent listening skills, and capable of communicating in a fluid, back-and-forth manner that engages, and invites an exchange of ideas.
- Ability to probe to clearly understand the customers’ needs.
- Out-of-the-box thinking - a thirst for information, ability to utilize a variety of resources, including search engines, websites and internal resources, and research their requests to deliver meaningful and valuable solutions.
- Ability to explain complex tasks to others with an accessible, teachable style.
- Proactive relationship building with immediate colleagues and those in related disciplines.
- Forward-thinking mentality, and the ability to solve the immediate issues and anticipate future issues.
- Humanized written communication skills, able to write clearly in a personalized tone that is highly relatable and believable
- Proven track record about the effectiveness, efficiency, and quality is effortless based on performance experience.
4. BA in Marketing with 3 years of Experience
- Customer Service experience with customer-focused.
- Strong time management and decision-making skills.
- Communication skills - verbal and written.
- Adaptable to a dynamic environment.
- Strong attention to detail.
- Experience using SalesForce and Service CRM software
- Exceptional customer service, active listening skills
- Solid verbal and written communication skills, and professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, and strong typing skills.
5. BA in Consumer Science with 5 years of Experience
- Customer service experience, or a combination of education and experience
- Experience in one of these industries such as Health Care, Human Resources Services or Financial Services
- A self-starter with excellent communication skills (verbal and written)
- The passion to provide the highest level of customer care and satisfaction
- Ability to be flexible, adaptable, and dependable in a constantly changing, fast-paced environment
- Ability to receive and immediately apply constructive feedback
- Ability to multi-task using several Windows applications at once while assisting a customer on the phone
- Highly developed sense of integrity and commitment to customer satisfaction.
- Planning, organizing, and analytical ability
- Flexibility to work a specified shift and extended hours as necessary
6. BA in Public Relations with 1 year of Experience
- Customer Service experience (retail store, call center, or other)
- Excellent communication skills (written, verbal, and listening)
- The ability to type 40+ WPM
- An outstanding can-do attitude that contributes positively to the work environment
- Experience with Google Docs or Microsoft Office tools (Word, Outlook, Excel, etc.)
- Ability to multitask and prioritize what needs to be done during the day
- Must have critical thinking skills
- Eager to help and have the ability to take initiative
- Have an inherent curiosity to understand how things work
- Must be able to pass a background check and drug test
7. BA in Human Resources Management with 3 years of Experience
- Work experience with at least a year in a company that delivers physical products, ideally in a customer-facing role.
- Understanding of basic order fulfillment processes for physical products
- Working experience with an eCommerce company
- Passionate about customers, love developing relationships with customers, delighting them with a positive attitude and outstanding customer support skills.
- Exceptional listening and communication skills with customers and team members, friendly and pleasant demeanor over email and phone.
- Thrive in a fast-paced, small company environment, are comfortable with a high volume of support issues, and both think and type fast
- Must be detail-oriented, with fast and accurate typing skills
- Comfortable working with a variety of systems and basic business tools like Google Docs, Excel, etc. as well as, ideally, CRM and order management tools like Zendesk and Magento.
- Have a mindset for understanding why problems happen and are able to identify issues and propose solutions
- Able to formulate basic data about an issue and identify what data is important to understanding the issue.
8. BA in Customer Service Management with 6 years of Experience
- Customer service experience, preferably in technical support
- Proven high level of ability in working with MS Office Suite, especially with MS Excel (including reporting and visualization of data)
- Proficiency with Google Work Suite (Calendar, Sheets, Drive, Gmail)
- Touch typing at least 50 WPM
- Experience with ERP and CRM, preferably Oracle and Salesforce
- Real estate experience, finance background and/or solar industry
- Excellent interpersonal, verbal, and written communication skills
- Proven ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers; remains tactful when communicating negative information
- Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
- Demonstrates ability to maintain composure while de-escalating and professionally negotiating high-tension situations on a routine basis
9. BA in Hospitality Management with 2 years of Experience
- Understand the use and possible effects of all products.
- Understand product quality issues and how to respond appropriately.
- Understand procedures and processes, and effectively explain and implement them.
- Excellent communication skills including listening, verbal, and written
- Strong organizational skills and attention to detail
- Basic/Intermediate computer skills MS Office Suite (Outlook, Word, Excel)
- Understands and demonstrates good documentation practices
- Initiative - being proactive rather than reactive and anticipating needs.
- Takes ownership of both successes and failures and is open to feedback.
- Put yourself in customers' shoes and see their perspective.
10. BA in Economics with 3 years of Experience
- Previous customer service experience
- Interpersonal skills for interacting, with a high level of professionalism, with customers including inbound and outbound calls, live assistance chat and email.
- Excellent listening, problem-solving, and resolution skills
- Excellent written and verbal communication, grammar, and spelling skills
- Ability to analyze information with strong attention to detail, accuracy, and organization
- Ability to work independently and within various software systems while remaining focused and attentive to the customer
- Experience with PCs, the internet, and Microsoft Office Outlook, Excel and Word
- Must exhibit patience, compassion, empathy, and be a conscientious worker
- Ability to multi-task in a fast-paced environment with reliable and flexible
- Must be bilingual speaking both English and French
11. BA in Management Information Systems with 5 years of Experience
- Experience within the life science industry.
- History of quote or order management in SAP or SFDC.
- Ability to run reports in SAP or SFDC and create pivot tables and charts.
- Understanding of customer success programs and metrics.
- Experience in a fast-paced customer service, call center, or order management role within a high-technology manufacturing environment.
- CRM and ERP working experience.
- Superior written and verbal communication skills.
- Calm under pressure, can excel and thrive in a high-volume, continuously changing, fast-paced environment.
- Knowledge and understanding of phone, email, chat, and social media platforms utilized in contact centers.
- Detail-oriented, and organized, with a demonstrated ability to multi-task and shift priorities quickly, while maintaining control under limited supervision.