Job Summary: 

• Take inbound calls from customers in support of their hosting environments.
• Monitor and respond to customer emails requesting assistance with data center activities impacting their hosting infrastructure.
• Process requests submitted through the Cyxtera customer portal.
• Identify, escalate and resolve events according to procedural documentation and training.   
• Provide and obtain timely updates to/from relevant parties (internal and external).   
• Monitor customer and infrastructure environments through network/system monitoring and automated email alerts.
• Engage with customers over Instagram, Facebook, Twitter, and YouTube (among others)
• Interact with customers by answering emails and chats through the dedicated platforms
• Perform real-time conversations via Facebook chat and Instagram DMs
• Speak with customers in real-time over the phone

Skills on Resume: 

• Inbound Call Handling (Hard Skills)
• Email Support (Hard Skills)
• Customer Portal Management (Hard Skills)
• Incident Escalation (Hard Skills)
• Communication Skills (Soft Skills)
• Social Media Engagement (Hard Skills)
• Live Chat Interaction (Hard Skills)
• Real-Time Communication (Soft Skills)

Job Summary: 

• Take responsibility for complete retention calls
• Work closely with both the customer directly and the Sales
• Resolve possible issues, and promote new products where appropriate.
• Compile daily lists of leads and delegate individual leads to sales team associates
• Handle administrative duties for the organization and scheduling of client meetings and conferences
• Follow up with clients via email or telephone to resolve order queries
• Provide reports and management information
• Perform data entry duties about sales figures, metrics, and other key data
• Create and process sales orders in a timely fashion
• Expedite requests for urgent orders and alter sales orders and shipping data

Skills on Resume: 

• Retention Call Management (Hard Skills)
• Customer Collaboration (Soft Skills)
• Issue Resolution (Soft Skills)
• Lead Delegation (Hard Skills)
• Administrative Support (Hard Skills)
• Client Follow-Up (Soft Skills)
• Reporting Skills (Hard Skills)
• Data Entry (Hard Skills)

Job Summary: 

• Follow established procedures and can deviate when needed and only general supervision.
• Take responsibility for Customer Service
• Handle customer inquiries and problems via telephone, which may include having to escalate a complaint.
• Monitor, verify, and edit data during the input process.
• Take responsibility for a variety of data entry tasks.
• Block and reissue lost/stolen/compromised cards.
• Verification and related duties for processing disputed and fraudulent transactions, including any exceptions and/or other associated transactions.
• Processing Balance Transfers and Money Transfers.
• Monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud. 
• Monitor performance and service levels of assigned accounts and communicate issues

Skills on Resume: 

• Procedure Adherence (Hard Skills)
• Customer Service Management (Soft Skills)
• Complaint Escalation (Soft Skills)
• Data Verification (Hard Skills)
• Data Entry Tasks (Hard Skills)
• Card Blocking and Reissuing (Hard Skills)
• Fraudulent Transaction Handling (Hard Skills)
• Account Performance Monitoring (Hard Skills)

Job Summary: 

• Provide relevant support and advice to customers on products, services, and bills to increase and reward Customer Loyalty and Retention
• Upgrade customers' products and services, giving them the best value and in return earning great incentives and rewards
• Ensure weekly service delivery targets are met on an ongoing basis.
• Keep yourself up to date with business and product information and use this knowledge to provide customers with the best solutions and packages to suit their household needs
• Be a part of a supportive team, delivering targets, great conversion and retention of customers and offering great customer experiences
• Maintain and manage backlogs, orders on hold and follow up to clear pricing/cross reference issues as quickly as possible
• Maintain first-level troubleshooting of inbound/outbound EDI transactions for purchase orders, order acknowledgments, advance shipping notifications (ASNs)
• Deliver superior customer service through professional, comprehensive, and timely communication for Requests, Changes, and Incidents.   
• Maintain platform and solution stability through initial troubleshooting, timely resolution of customer requests, and proactive maintenance. 
• Ensure all internal systems and customer environments are operational through the use of Network/System monitoring.   

Skills on Resume: 

• Customer Support and Advice (Soft Skills)
• Product Upgrade Knowledge (Hard Skills)
• Service Delivery Target Achievement (Hard Skills)
• Product Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• Order Management (Hard Skills)
• EDI Troubleshooting (Hard Skills)
• Network/System Monitoring (Hard Skills)

Job Summary: 

• Answer calls from various stakeholders and address queries at the front counter related to worker claims and services and other general inquiries
• Gather critical information for the claims file, which may require placing outbound phone calls to employers, workers, and physicians
• Use an understanding of the claims process to analyze information to ensure WorkSafeBC has the required information to make timely decisions
• Investigate conflicting information on claim files, and ensure that information is reviewed, analyzed, and matched to the appropriate party and/or claim file promptly
• Communicate with clients and other stakeholders in a sensitive and professional manner
• Provide a high level of customer service while soliciting required information from clients and addressing their questions or concerns
• Gather information through questioning, educating clients and other stakeholders on claims processes and requirements, and actively listening to identify problems or barriers
• Respond to a variety of clients about time-sensitive issues with empathy, tact, respect, and courtesy
• Clearly and accurately explain information professionally and assertively, and at a level appropriate for the audience
• Gather and analyze relevant information and facts in a timely fashion
• Interact in a diplomatic, empathetic, and objective manner, and build and maintain rapport with a variety of individuals who are sometimes experiencing difficult circumstances

Skills on Resume: 

• Stakeholder Communication (Soft Skills)
• Information Gathering (Hard Skills)
• Claims Process Analysis (Hard Skills)
• Conflict Investigation (Hard Skills)
• Professional Communication (Soft Skills)
• Customer Service (Soft Skills)
• Active Listening (Soft Skills)
• Empathetic Interaction (Soft Skills)

Job Summary:   

• Maintain outstanding customer relationship standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
• Responsible for customer account order management, report preparation, and sales/supply chain support functions for the assigned accounts.
• Provide support to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process
• Resolve customer concerns including proper escalation channels
• Follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service.
• Proactively communicating potential service issues to customers and internal personnel will be necessary.
• Manage customer dashboards/portals including PO management, item cases, and online reviews.
• Identify trends or inefficiencies requiring collaboration with all internal teams to root cause issues and develop process changes to drive exceptional customer experiences.
• Engage directly with customers while quickly and efficiently providing excellent customer service in real-time
• Manage the order management life cycle for assigned Key Accounts and Channel

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Order Management (Hard Skills)
• Post-Order Support (Hard Skills)
• Issue Escalation (Soft Skills)
• Commitment Follow-Through (Soft Skills)
• Proactive Communication (Soft Skills)
• Dashboard/Portal Management (Hard Skills)
• Trend Identification (Hard Skills)