Published: September 11, 2024 - The Credit Clerk is responsible for maintaining accurate and sufficient customer details and credit limits, ensuring compliance with billing standards within SLAs, and conducting thorough analysis of new credit applications to assess risk and identify opportunities. Duties also include managing collections, reconciling accounts, and resolving discrepancies with sales teams, retail locations, and customers. Additionally, the role involves making effective collection calls, preparing detailed credit reports, assisting with month-end closures, and supporting the Finance Department in developing credit policies and implementing internal controls.


Tips for Credit Clerk Skills and Responsibilities on a Resume
1. Credit Clerk, Valley Finance Solutions, Mesa, AZ
Job Summary:
- Efficiently and effectively processes requests for customer set-up and maintenance
- Responsible for the accurate and timely processing of all checks
- Ensures that all customer information is accurate
- Manage daily calls from the field team and make accurate credit decisions regarding customer accounts
- Maintains the customer credit files
- Apply credits to customer accounts in a timely fashion
- Review questionable matters and refer to the Credit Manager
- Maintain a good relationship with store/branch management and divisional management
- Provide the Credit Manager with the original copies of unpaid NSF checks to be sent to collections if replacement payments are not made
- Authorize credit applications when appropriate within established company guidelines
Skills on Resume:
- Customer Set-Up (Hard Skills)
- Accurate Check Processing (Hard Skills)
- Data Accuracy (Hard Skills)
- Credit Decision-Making (Hard Skills)
- Credit File Management (Hard Skills)
- Timely Credit Application (Hard Skills)
- Issue Resolution (Soft Skills)
- Relationship Management (Soft Skills)
2. Credit Clerk, Highland Business Services, Ogden, UT
Job Summary:
- Ensuring that customer details and credit limits are accurate and sufficient to trade
- Ensuring that billing is completed with the SLA’s and accurately
- Investigate and analyze new credit applications, with a focus on examining credit risk and identifying opportunities
- Accountable for collections on accounts including posting and collecting outstanding debit and credit amounts on accounts receivable
- Reconcile accounts, and work with Sales, retail locations and customers to resolve short payments, bank charges and deductions
- Effective collection calls for accounts past defined terms and credit limits
- Prepare weekly/monthly/quarterly credit reports ensuring all information and credit references are gathered
- Month End close process, ensure ledger to sub-ledger balances and all transactions are entered
- Assist in developing and implementing of sound credit policies, practices and internal control systems
- Support the Finance Department with other functions, duties and special projects on a required basis.
Skills on Resume:
- Accurate Credit Limits (Hard Skills)
- Billing Accuracy (Hard Skills)
- Credit Risk Analysis (Hard Skills)
- Collections Management (Hard Skills)
- Account Reconciliation (Hard Skills)
- Collection Calls (Hard Skills)
- Credit Reporting (Hard Skills)
- Month-End Close (Hard Skills)
3. Credit Clerk, Bayview Credit Associates, Tampa, FL
Job Summary:
- Resolving queries and referred credit applications to enable accounts to be opened
- Maintaining Data Protection
- Ensuring that correct authorization levels have been adhered to
- Ensuring all amendments conform to company and legal requirements
- Ensuring completion and verification of Direct Debits to enable collection of due debt
- Building relationships and business understanding with customers
- Overseeing collections and credit, approval of credit limits and terms
- Analyzing credit on new and revised accounts
- Investigating claims and resolving issues for retail accounts
- Reconciling, identifying problems and following up on claims
Skills on Resume:
- Query Resolution (Soft Skills)
- Data Protection (Hard Skills)
- Authorization Compliance (Hard Skills)
- Regulatory Adherence (Hard Skills)
- Direct Debit Verification (Hard Skills)
- Relationship Building (Soft Skills)
- Credit Oversight (Hard Skills)
- Claims Investigation (Hard Skills)
4. Credit Clerk, Greenhill Lending Group, Eugene, OR
Job Summary:
- Receive and post payment to the customer's account
- Advise and follow up with customers on unpaid accounts
- Keep records and status of customer's account
- Review aging weekly.
- Make collection calls in a timely manner, and follow up.
- Review orders on hold and make corresponding decisions based on set rules and procedures.
- Handling of collection letters and statements.
- Work with corresponding departments in resolving customers' pending issues.
- Handle accounts with special requirements.
- Keep accounts notes updated.
- Identify the problem account and escalate to the manager.
- Run D&B reports and set up accounts accordingly.
- Provide excellent customer service
Skills on Resume:
- Payment Posting (Hard Skills)
- Customer Follow-Up (Soft Skills)
- Account Record-Keeping (Hard Skills)
- Aging Review (Hard Skills)
- Collection Calls (Hard Skills)
- Order Review (Hard Skills)
- Collection Correspondence (Hard Skills)
- Issue Resolution (Soft Skills)
5. Credit Clerk, Central Coast Financials, Salinas, CA
Job Summary:
- Process credit card and EFT transactions for all company locations
- Provide invoice and/or supporting documentation copies to customers and the Credit Team, as requested
- Obtain builder approvals for all locations
- Maintaining records of communication with builders and customer AP contacts
- Maintain Authorization for Adjustment Log
- Distribution of customer invoices via mail and/or email OR upload to vendor portal system
- Notify the respective Credit Analyst of issues found with invoices/transactions
- Assist in monthly inventory counts
- Respond to customer inquiries regarding statements or invoices and research all discrepancies
- Daily collections calls to ensure payments are received.
- Apply and post payments daily to the internal cash management system.
Skills on Resume:
- Transaction Processing (Hard Skills)
- Invoice Documentation (Hard Skills)
- Builder Approvals (Hard Skills)
- Communication Record-Keeping (Hard Skills)
- Adjustment Log Maintenance (Hard Skills)
- Invoice Distribution (Hard Skills)
- Issue Notification (Hard Skills)
- Collections and Payments (Hard Skills)
6. Credit Clerk, Riverbend Credit Services, Fort Wayne, IN
Job Summary:
- Processing daily invoices and monthly statements.
- Managing Customer Master Data file including set-up and creation/updating of new accounts.
- Responding to requests from internal and external customers to make changes, updates, and additions to customer data.
- Management of the general Credit Email Inbox.
- Updating and maintaining customers through credit card processing partner.
- Assisting department with miscellaneous cash posting and reconciliation.
- Managing the electronic files and documentation for the team.
- Managing credit reference requests.
- Back up for posting and application of customer payments through daily review of lockbox, ACH, and wire deposits.
- Back up for Processing customer credit card payments, posting and allocating to appropriate accounts.
- Prepare customer files for credit approval.
- Resolve the status of past due invoices and maintain detailed reports of receivables and collections activity.
Skills on Resume:
- Invoice Processing (Hard Skills)
- Master Data Management (Hard Skills)
- Data Change Requests (Soft Skills)
- Email Inbox Management (Soft Skills)
- Credit Card Updates (Hard Skills)
- Cash Reconciliation (Hard Skills)
- Documentation Management (Hard Skills)
- Payment Application (Hard Skills)
7. Credit Clerk, Pine Ridge Financial Group, Topeka, KS
Job Summary:
- Customer risk assessment and credit limit recommendation.
- Negotiate alternative terms for higher-risk customers.
- Maintain an assigned portfolio of accounts.
- Uses refined acceptable collection methods to ensure strong portfolio management for maximum results.
- Capable of reconciling more problematic accounts.
- Identify and take appropriate action on high-risk customers
- Identify disputed items and follow through with resolution.
- Effectively manage the order release process.
- Ensures proper account maintenance according to established policies and procedures.
- Reviews credit documentation and seeks approval for new accounts and increases to existing lines of credit.
- Provide additional information to customers such as Invoice copies, Proofs of Delivery and Contract / PO issues, etc.
- Places a specified number of calls to customers daily in addition to returning calls to increase cash collection.
Skills on Resume:
- Risk Assessment (Hard Skills)
- Term Negotiation (Soft Skills)
- Portfolio Management (Hard Skills)
- Collection Methods (Hard Skills)
- Account Reconciliation (Hard Skills)
- High-Risk Identification (Hard Skills)
- Dispute Resolution (Hard Skills)
- Order Management (Hard Skills)