COMPUTER SUPPORT TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Dec 24, 2024 - The Computer Support Technician provides expert technical support, including computer installation, maintenance, and repair. Demonstrates proficiency in troubleshooting hardware and software issues, and effectively instructs users on new or upgraded applications and equipment. Skilled in configuring and upgrading Microsoft operating systems, network equipment, and peripherals, ensuring efficient operation and communication within the organization.
Essential Hard and Soft Skills for a Standout Computer Support Technician Resume
- Technical Support
- Troubleshooting
- Microsoft Operating Systems
- Network Configuration
- Hardware Installation
- Software Installation
- System Maintenance
- Security
- Data Recovery
- Technical Documentation
- Problem-Solving
- Communication
- Time Management
- Initiative
- Customer Service
- Adaptability
- Teamwork
- Patience
- Attention to Detail
- Critical Thinking
Summary of Computer Support Technician Knowledge and Qualifications on Resume
1. BA in Business Information Systems with 4 years of Experience
- Troubleshooting/diagnosis, cleaning, and minor repair of computers, peripheral equipment
- Basic principles of computer technology
- Ability to follow procedures and corrective actions to take during troubleshooting
- Ability to use IT Service Management tools
- Ability to record-keeping techniques
- Cooperate as team in a Service Desk environment
- Successfully work together in a cross-functional team dynamic
- Communicate effectively, both orally and in writing
- Interpersonal skills using tact, patience and courtesy
- Read and interpret computer processing instructions and other detailed and precisely written and oral operating instructions
2. BA in Information Systems with 2 years of Experience
- Experience troubleshooting and repairing personal computer hardware, peripheral equipment, and basic networking issues.
- Experience working with spreadsheets, word processing and database applications, and Windows operating systems.
- Knowledge of e-mail client software
- Proven experience with excellent communication skills to effectively deal with computer users and vendors.
- Demonstrated ability to be detail-oriented and have good organizational skills.
- Demonstrated ability to work independently and exercise the highest level of confidentiality and discretion.
- Detailed knowledge of most Microsoft applications and operating systems.
- Well organized with proven ability to manage projects and meet deadlines.
- Excellent speaking, listening and interpersonal skills.
- Must be able to cultivate good working relationships with customers, vendors, consultants and user groups.
- Ability to manage multiple tasks and prioritize actions required to quickly resolving problems.
3. BS in Information Technology with 3 years of Experience
- Ability to multitask and adapt to changes quickly.
- Ability to schedule outside service providers for assistance
- Competent in monitoring and manage equipment available for checkout and perform setup and teardowns
- Capable of developing, maintain, and deliver one-on-one and group end-user training.
- Competent in maintaining prompt, predictable, and regular physical attendance.
- Must be able to take direction and work well with others.
- Must be able to concentrate and perform accurately.
- Must be able to react to change productively and handle other tasks
- Must be able to back-up fellow co-workers.
4. BS in Computer Science with 5 years of Experience
- Experience providing computer technical support, including computer installation, maintenance, and repair experience
- Demonstrated ability to identify problems and to develop feasible solutions.
- Experience troubleshooting and solving hardware and software problems and instructing users on new or upgraded computer applications and hardware
- Skill in installing, configuring, maintaining, and upgrading Microsoft operating systems, and application software
- Experience installing, configuring, and repairing monitors, network equipment, and peripherals such as printers and other devices
- Ability to use initiative and independent judgment, organizing one's own work, managing multiple assignments, setting priorities and meeting critical time deadlines
- Ability to communicate effectively with coworkers, subordinates, superiors, the public, representatives of public and private organizations and others
- Knowledgeable of network protocols, desktop hardware configuration and printers.