Job Summary: 

• Define and document customer journeys
• Plan and conduct user research across channels
• Design and conduct quantitative studies
• Work with CX data and VOC teams to synthesize analysis and insights
• Helps teams understand customer pain points and areas of opportunity
• Present findings to groups of stakeholders
• Take responsibility for visualizing data
• Work closely with the product teams to conduct targeted research
• Advocate for research within Bed Bath & Beyond
• Help grow UX Research practice

Skills on Resume: 

• Customer Journey Mapping (Hard Skills)
• User Research Planning (Hard Skills)
• Quantitative Study Design (Hard Skills)
• Data Synthesis (Hard Skills)
• Pain Point Analysis (Soft Skills)
• Stakeholder Presentation (Soft Skills)
• Data Visualization (Hard Skills)
• Research Advocacy (Soft Skills)

Job Summary: 

• Author, schedule, and moderate usability tests in concert with product stakeholders.
• Design tests, demos and interviews in collaboration with the Business Development Manager and project leads
• Rapidly synthesize data and share findings with the product team
• Acts as a ‘repository’ of research-based usability knowledge
• Work with product stakeholders to test business requirements using heuristic/qualitative methods
• Work with web and creative teams to ideate design solutions based on research findings
• Ensure a consistent look and feel across the businesses’ technology platforms
• Educate stakeholders on the importance of UX research
• Educate team members and the field on the use of new tools
• Support in the design and implementation of research processes
• Implement SEO best practices on all websites

Skills on Resume: 

• Usability Testing (Hard Skills)
• Test Design Collaboration (Hard Skills)
• Data Synthesis (Hard Skills)
• Usability Knowledge Management (Soft Skills)
• Heuristic Testing (Hard Skills)
• Design Ideation (Soft Skills)
• Consistency Management (Soft Skills)
• UX Research Education (Soft Skills)

Job Summary: 

• Builds strong relationships with stakeholders to determine research objectives, sets and manage expectations, creates project plans, and regularly communicates project updates and status.
• Conducts independent research on multiple aspects of curriculum and learning experiences.
• Conducts platform usability sessions across a range of learning experiences including e-learning and blended learning solutions, websites and other learning initiatives.
• Develops and implements quantitative surveys to validate concepts, analyze trends and communicate data-driven design insights to stakeholders.
• Designs user personas, associated documentation and methodologies.
• Works with UX Designer to design and iterate user journeys, wireframes, mockups, and prototypes which effectively communicate interaction and design ideas.
• Communicates research results effectively in a cross-functional team. 
• Communicates conceptual ideas and design rationale effectively.
• Develops/applies general visual style and consistent interaction patterns.
• Work towards improving accuracy by identifying errors and regressions.

Skills on Resume: 

• Stakeholder Relationship Building (Soft Skills)
• Independent Research (Hard Skills)
• Usability Testing (Hard Skills)
• Quantitative Survey Development (Hard Skills)
• Persona Design (Hard Skills)
• User Journey Design (Hard Skills)
• Cross-Functional Communication (Soft Skills)
• Visual Style Development (Hard Skills)

Job Summary: 

• Handle large amounts of linguistic data both in text and speech.
• Apply linguistic knowledge in language data analyses for Natural Language Processing (NLP).
• Annotate linguistic data systematically.
• Review and instruct tagged data based on strong linguistic knowledge.
• Give consultations concerning language data to a client business unit.
• Collaborate with business units and technical developers on various projects.
• Actively proposing solutions and fixes to test features.
• Automating and integrating workflow from diverse systems.
• Update and correct existing transcriptions, as well as recording audio and creating audio tests.
• Review annotated data to ensure inconsistencies are resolved, keeping guidelines thorough and up-to-date

Skills on Resume: 

• Linguistic Data Management (Hard Skills)
• NLP Analysis (Hard Skills)
• Data Annotation (Hard Skills)
• Linguistic Consultation (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Solution Proposing (Soft Skills)
• Workflow Automation (Hard Skills)
• Transcription Updating (Hard Skills)

Job Summary: 

• Developing natural language processing code specific to the language.
• Leveraging the power of large amounts of data to solve complex NLP.
• Providing input and suggestions towards innovating new approaches and product features tailored to the home market.
• Automating and integrating workflow from diverse systems.
• Recording audio and creating audio tests.
• Reviewing tests and identifying fixes.
• Creating and committing speech patches.
• Track users’ language with current events and trends, to support rapid dynamic adaptation of the natural language understanding component
• Analyze users’ language data to identify key functions not currently supported in the system
• Develop long-term strategy and processes for data and annotation needs

Skills on Resume: 

• NLP Code Development (Hard Skills)
• Data Utilization (Hard Skills)
• Innovation Input (Soft Skills)
• Workflow Automation (Hard Skills)
• Audio Recording (Hard Skills)
• Test Review (Hard Skills)
• Speech Patching (Hard Skills)
• Language Data Analysis (Hard Skills)

Job Summary: 

• Work with customers to understand their product and goals for the UX study
• Define user scenarios, tasks and questions
• Define, plan and conduct user research
• Administer remote unmoderated and moderated studies (survey and video)
• Analyze session results (qualitative and quantitative)
• Create and present a custom report that delivers compelling insights and actionable feedback to guide the customer’s product and design decisions
• Design and carry out crowd-sourced data collections to augment user data
• Write scripts for data analysis, summarization, and visualization
• Write up study plans and identify the research goals along with what methodology to use
• Communicate research learnings to teams and help drive product or design decisions

Skills on Resume: 

• Customer Collaboration (Soft Skills)
• User Scenario Definition (Hard Skills)
• User Research Planning (Hard Skills)
• Study Administration (Hard Skills)
• Data Analysis (Hard Skills)
• Insight Presentation (Soft Skills)
• Data Collection Design (Hard Skills)
• Script Writing (Hard Skills)

Job Summary: 

• Prioritize and drive a research program that delivers the best user experience
• Identify opportunities for improvement in specific product areas by working with data science team to understand the current usage behavior of those product areas and conducting discovery interviews
• Conduct follow-up interviews to help understand customer feedback on specific product areas
• Conduct ongoing research and engage in brainstorming sessions to inform solutions and designs
• Contribute opportunity and solution ideas to Opportunity Solution Trees
• Iteratively test concepts and prototypes to shape the design
• Leverage various methodologies to de-risk product and design assumptions with research and data
• Run satisfaction surveys, follow-up usability studies and interviews to understand why we are or are not seeing the intended behavior of new features after the launch
• Identify the best qualitative or quantitative method(s) based on research questions, timeline and resourcing
• Determine the right target audience and recruit/schedule participants accordingly

Skills on Resume: 

• Research Program Management (Soft Skills)
• Opportunity Identification (Soft Skills)
• Customer Interviewing (Soft Skills)
• Brainstorming Sessions (Soft Skills)
• Solution Ideation (Soft Skills)
• Concept Testing (Hard Skills)
• Methodology Selection (Hard Skills)
• Audience Recruitment (Hard Skills)

Job Summary: 

• Collecting, analyzing, and synthesizing user insights from a variety of data sources (e.g. could include interviews, surveys, focus groups, or other methods)
• Partnering with Product and other stakeholders to translate UX learnings into insights that inform and generate business impacts in areas such as product design, development, marketing, or business strategy
• Building narratives to frame and distill complex problems and findings, and communicating and championing these user insights with various stakeholders.
• Continually advocating for user perspectives.
• Collaborating with and soliciting inputs from various stakeholders, to incorporate technical and business requirements into research and to uncover areas where UX can have an outsized impact
• Driving the growth of thredUP’s UX program, collaborating to scale the research competencies across teams, and continually making UX processes more efficient
• Being the strategic partner to the product and design functions as well as directing the organisational research focus as per OKRs for each squad
• Liaising with third-party research tool providers to determine the best tools available
• Mentoring and guiding the research team towards the organizational goals as well as the enthusiasm to attend and set up company meet-ups and knowledge-sharing sessions
• Create research studies that address both user behavior and attitudes.

Skills on Resume: 

• User Insight Synthesis (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Narrative Building (Soft Skills)
• User Advocacy (Soft Skills)
• UX Impact Analysis (Hard Skills)
• UX Program Development (Soft Skills)
• Strategic Partnership (Soft Skills)
• Research Mentorship (Soft Skills)

Job Summary: 

• Lead the strategic research vision for the team
• Employing projects strategically in partnership with squads and other teams
• Driving research processes and focussing on what the organization needs, leading to meaningful user-centered actions
• Championing UX research at every level of the company and
• Framing problems and providing optimal research methodologies  
• Managing research projects with internal stakeholders and external agencies
• Scoping, planning, and leading extensive research activities – from open-ended exploratory research to concept validations
• Design and running usability studies/focus groups, conducting interviews, brainstorming and functionality workshops, with internal teams as well as users
• Developing and facilitating workshops and co-creation sessions internally and externally as well as planning roadmaps
• Aligning usability test plans with business objectives – developing hypothesis and success metrics needed to measure the effectiveness

Skills on Resume: 

• Strategic Research Leadership (Soft Skills)
• Project Partnership (Soft Skills)
• User-Centered Action (Soft Skills)
• UX Research Advocacy (Soft Skills)
• Research Methodology Framing (Hard Skills)
• Research Project Management (Hard Skills)
• Usability Testing (Hard Skills)
• Workshop Facilitation (Soft Skills)

Job Summary: 

• Responsible for UX Research across the entire product lifecycle.
• Design studies and develop hypotheses examining users’ behaviors, needs, and attitudes.
• Use a wide variety of mixed research methods - qualitative and quantitative methods.
• Document and track learnings gathered through testing and research so insights can easily be referenced and applied for future projects
.
• Synthesize and communicate research results to different audiences.
• Give and solicit feedback from other team members to continually raise the bar for research.
• Partner closely with engineering, product, SEO, content, and CRO folks to provide context, support, and guidance as the team works toward objectives.
• Inspire and educate teams on the research process.
• Work with the UX and Design chapter on developing and steering the long-term UX strategy and research direction.
• Be the voice of the customer

Skills on Resume: 

• UX Research Management (Soft Skills)
• Study Design (Hard Skills)
• Mixed Methodology (Hard Skills)
• Insight Documentation (Hard Skills)
• Research Communication (Soft Skills)
• Feedback Collaboration (Soft Skills)
• Cross-Functional Partnership (Soft Skills)
• Customer Advocacy (Soft Skills)

Job Summary: 

• Work closely with product design and product to lead project-focused research and discovery
• Collaborate with data, design and product to identify key areas of friction and quantify their importance
• Assist in documenting customer touch points, decision trees and overall journeys
• Validate hypothesis and product direction through user interviews, concept testing and usability testing
• Produce actionable insights using structured user testing with working teams
• Collaborate with design and product to introduce insightful C-sat initiatives
• Communicate results and insights in compelling and creative ways
• Advocate for users, answering and asking UX questions in teams
• Be happy in a world of uncertainty and questions
• Constantly evolve the customer personas to keep us on top of who customers are and what they want.

Skills on Resume: 

• Project-Focused Research (Soft Skills)
• Friction Identification (Hard Skills)
• Customer Journey Mapping (Hard Skills)
• Hypothesis Validation (Hard Skills)
• Insight Production (Hard Skills)
• C-Sat Initiative Development (Soft Skills)
• Insight Communication (Soft Skills)
• User Advocacy (Soft Skills)

Job Summary: 

• Work with the CEO and product/go-to-market teams to define a handful of specific research initiatives conducted over a 3-6 month period.
• Conduct research to help us define customers, products, and positioning in the market.
• Research end-customers and develop hypotheses about gaps both in the market and product offering.
• Design studies that address both user behavior and attitudes.
• Generate insights that both fuel ideation and evaluate designs.
• Conduct research using a wide variety of qualitative methods, a subset of quantitative methods (i.e. surveys), and interpret analysis through the lens of UX, HCI, and social science.
• Work cross-functionally with design, product management, engineering, and go-to-market teams. 
• Partner with engineers, analysts, and other technical roles to create and share research.
• Adapt and lead research practices to meet team needs under the tight time frames of an early-stage company.
• Synthesize and communicate research findings to inform business decisions and build an in-depth understanding of customers and market positioning.

Skills on Resume: 

• Research Initiative Planning (Soft Skills)
• Market Positioning Research (Hard Skills)
• Hypothesis Development (Hard Skills)
• Study Design (Hard Skills)
• Insight Generation (Hard Skills)
• Mixed Methodology Research (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Research Synthesis (Soft Skills)

Job Summary: 

• Lead, influence and drive change in key aspects of the user experience through research initiatives and customer understanding.
• Plan and implement creative ways to collect and analyze customer behaviors that will inform the product and features we create.
• Develop and own the Research strategy, ensuring that business objectives are met and the customer is at the heart of decisions.
• Deliver research that is suitable for the audience, lean, or academic, always digestible validated with data and actionable.
• Diagnose business requests and instigate the right research to uncover relevant insights that genuinely influence direction.
• Work with cross-functional teams to surface key customer insights, and help them to understand what the customer needs and why.
• Help guide critical business projects and act not only as a service to business requests but as an influencer in business focus.
• Adapting and evolving the research operating model and principles to meet the priorities and demands of design and digital product teams
• Support the Head of Product Design in the continuing development of customer principles, to be used across the Product department as an anchor point to what the wider team stands for.
• Work with Product Management to decide customer KPIs as the measurement of success.

Skills on Resume: 

• User Experience Leadership (Soft Skills)
• Creative Data Collection (Hard Skills)
• Research Strategy Development (Soft Skills)
• Audience-Specific Research (Soft Skills)
• Insight Diagnosis (Hard Skills)
• Cross-Functional Insight Sharing (Soft Skills)
• Business Project Guidance (Soft Skills)
• KPI Development (Hard Skills)

Job Summary: 

• Work closely with product design and marketing teams to integrate qualitative research methods with ongoing quantitative research such as surveys, A/B, and multivariate testing
• Conduct on-site, remote, and in-field interviews with current and prospective customers
• Assist with conducting UX/UI Research such as usability testing, click testing, focus groups, information architecture, wireframing, etc.
• Share tangible findings and prioritized recommendations with the teams regularly
• Document and track learnings gathered through research so insights can easily be referenced and applied for future projects
• Champion user experience and advocate for design and user research best practices across the organization
• Researches, develops and maintains deep learning, machine learning, cognitive computing and statistical modeling approaches by scanning technology and industry landscape for creating AI-related technology capabilities in the enterprise needed for enabling the required business capabilities.
• Conducts and leads Proof of Technology workstreams to identify new and emerging cognitive technology capabilities
• Enables and supports delivery teams in conducting Proofs of Concept workstreams to validate the realization of business capabilities needed for implementing the business strategy.
• Partners with lines of business to translate business analytic problems into technical solution designs and actionable recommendations across the organization.
• Researches, develops and maintains processes, and governs the use of descriptive, predictive and prescriptive models in the enterprise that are built using cognitive computing

Skills on Resume: 

• Qualitative Research Integration (Soft Skills)
• Customer Interviewing (Soft Skills)
• UX/UI Research (Hard Skills)
• Insight Sharing (Soft Skills)
• Research Documentation (Hard Skills)
• User Experience Advocacy (Soft Skills)
• AI Technology Development (Hard Skills)
• Proof of Concept Facilitation (Soft Skills)