• Participate in product kickoffs and early planning to advise on any immediate research actions 
• Help embed research as part of the E2E product development process
• Work with the product line team members and stakeholders to guide, educate, and fill in knowledge gaps 
• Reach out to stakeholders to gather any existing info or research 
• Share out research documentation - frequent reporting and updates on research planning, feedback, and results to immediate stakeholders and execs (separately)
• Write research protocol and strategy
• Help establish the same general research process, timeline and templates for all designers 
• Help create and/or advise on research plans for each product line/product (has the understanding of what methods are best to use for each situation) 
• Help create, conduct, and collate (and/or advise on) user tests 
• Help with the synthesis of user research and best methods of organization and presentation of data

Skills: Product Planning, Research Integration, Stakeholder Collaboration, Information Gathering, Research Reporting, Protocol Development, Standardization Processes, User Testing

• Influence business stakeholders to buy into the user-centric design and focus on customer goals
• Inspire colleagues, up to director and exec level, about design and Customer Experience
• Lead the approach to formative research and discovery 
• Combination of hands-on research practice and overseeing third parties
• Facilitate human-centered discovery with a range of stakeholders up to exec level
• Coach and mentor Designers and Editors in research methodologies
• Take responsibility for the quality of UX Research across the Digital CX Team
• Work closely with insights teams across the organization 
• Bring together insights and drive a unified human-centered approach
• Organize training and design community events internally and externally

Skills: Stakeholder Influence, Design Advocacy, Research Leadership, Third-Party Coordination, Discovery Facilitation, Team Mentorship, Quality Assurance, Cross-Functional Collaboration

• Use open open-source MindMeld platform to build NLP models in Brazilian Portuguese.
• Align with UX designers and other language analysts on conversation design across languages.
• Use text manipulation tools to curate training and evaluate data.
• Maintain regular reports of known model accuracy issues.
• Work with UX researchers to collect feedback from test users and interpret usage data.
• Analyze end-to-end accuracy problems reported internally or externally and work with the team to isolate and resolve issues.
• Verify the quality of localized UI text and adoption materials.
• Ensure stakeholders understand the benefit of measuring the user experience and are fully equipped to do so
• Build strong relationships with Marketing and Insights colleagues, putting in place forums for communication and collaboration
• Stay abreast of the market, technological and industry trends, tools and techniques to inform decision-making

Skills: NLP Model Development, Conversation Design, Data Curation, Accuracy Reporting, User Feedback Analysis, Issue Resolution, Localization Quality, Stakeholder Communication

• Research and identify new data to help code and train machine translation models.
• Work with software engineers to ensure the code is written following insights.
• Use Natural Language Processing to develop criteria for language understanding and interpretation, and its connection to Artificial Intelligence.
• Offer linguistic analysis of biases in text analysis.
• Provide theoretical and practical insights into the development of NLU abilities.
• Execute syntactic/semantic analysis to help the development of solutions for machine learning (ML) and/or natural language (NL) features.
• Developing and operating statistical modeling practices, like deep learning, optimization, and other ML techniques.
• Represent the design team with third parties and agencies
• Oversee research approach across several teams, supporting agile processes and ensuring research
• Effective and efficient in helping teams achieve their goals

Skills: Data Research, Collaboration with Engineers, NLP Development, Bias Analysis, NLU Insights, Semantic Analysis, Statistical Modeling, Research Oversight

• Understand diverse accents, dialects, and varying dictation styles and review Front-End Speech Recognition (FESR) drafts applying process-specific standards provided by Core Speech teams.
• Recognize, interpret, edit and evaluate inconsistencies, discrepancies, and inaccuracies in (FESR).
• Create transcripts for conversational speech
• Listen and create tiers for all dominant speakers in conversational speech audio recordings.
• Create segment boundaries within the tiers and transcribe the respective utterances.
• Segmentation of other audible events i.e. noise, background chats, etc.
• Adhering to transcription and annotation process-specific guidelines.
• Working closely with the team to meet organizational, team, and individual objectives.
• Give feedback to relevant departments to improve the existing operational tools.
• Participate in developmental training programs & develop skills to adapt to new business needs and role transformation.

Skills: Accent Recognition, FESR Evaluation, Transcription Creation, Speaker Tiering, Audio Segmentation, Process Adherence, Team Collaboration, Feedback Provision

• Designing linguistically motivated natural language processing components for Sofia’s VUX and features by writing grammars and annotation specifications.
• Collaborate with Computational Linguists, Scientists, and Engineers in developing coherent and comprehensive meaning representation frameworks.
• Creating new ways to simplify Sofia’s training process and improve user experience for all customers.
• Lead and automate annotation efforts to test and solidify new representations.
• Measure and analyze the accuracy of Sofia’s NLU and find opportunities for improvements.
• Develop methods to ensure Sofia has an unbiased training set.
• Advocate strict adherence to annotation guidelines.
• Use modeling tools to bootstrap new functionalities.
• Define ranges of bestselling book features within which a bestseller lies
• Create a recommender system that can process books and provide insights and recommendations based on collected data to become bestsellers

Skills: NLP Component Design, Collaboration, Process Simplification, Annotation Automation, Accuracy Analysis, Bias Mitigation, Guideline Advocacy, Recommender System Development

• Reporting to the Head of Digital Product Design you’ll be responsible for UX research across websites and apps
• Support product discovery process to identify and meet the needs of customers and achieve business goals
• Take a lean UX, hypothesis-driven approach to identify and validate the most important opportunities to achieve business goals
• Conduct customer research and use data/web analytics to deeply understand customer needs and business opportunities
• Work as part of a cross-functional squad including designers, product managers, data analysts and developers to design, prioritize and test concepts
• Collaborate with product designers to continue to drive an evidence-based design approach - running user journey mapping sessions and participating in collaborative design sessions
• Empower and guide non-researchers to gather insights and evaluate their ideas/decisions through their research and UX analysis
• Work with the customer experience team to optimize the relationship between digital and physical products
• Continue to evolve customer mindsets and personas that can be used across the business to guide decisions and help people utilize research insights
• Collaborate with the Head of Customer Research & Insight on shared objectives or research needs/challenges, and continue to develop research expertise and visibility across the business

Skills: UX Research, Product Discovery, Lean UX, Data Analysis, Cross-Functional Collaboration, Evidence-Based Design, Insight Empowerment, Customer Experience Optimization

• Evaluate, assess and monitor language data to improve software quality and linguistic resources through the use of expansions, use case templates, non-terminals and dictionaries for speech recognition and speech synthesis
• Support the engineering team in developing Natural Language Processing code specific to the language.
• Leverage the power of large amounts of data to solve complex NLP
• Provide input and suggestions towards innovating new approaches and new product features tailored to the home market
• Automating and integrating workflow and processes from a diverse set of systems
• Update, review and correct existing transcriptions
• Collecting and building a data corpus consisting of thousands of books
• Identify and test out thousands of potential data points/features from book data and present the final features of a bestseller
• Collect sales and metadata for every book in the data corpus and cross-reference to identify which features in those data points contribute to the bestselling prediction
• Identify validity and the possible contribution of book reviews into detecting bestselling potential

Skills: Language Data Evaluation, NLP Code Support, Data Utilization, Innovation Input, Workflow Automation, Transcription Review, Data Corpus Building, Bestseller Prediction

• Maintain an active, engaged user group through the digital hub.
• Write and post engaging content to drive user interaction.
• Work with marketing to execute regular meetups and user events.
• As a member of the UX team conduct market and customer research to support product definition.
• Participate in outbound physical and digital communications to the user community.
• Feedback and input into key investment decisions based on community input.
• Conduct primary and secondary research across the formative, iterative, and evaluative research phases. 
• Triangulate data across sources to uncover insights that can cultivate innovative thinking and approaches.
• Collaborate with designers, product managers, and engineers to turn research into action (i.e. running sprints, workshops, and/or other methods), and translate findings into solutions.
• Engage cross-functional leadership to share research and key insights, build consensus, and ensure the voice of the user is present in decision-making and planning.

Skills: User Engagement, Content Creation, Event Coordination, Market Research, Community Outreach, Insight Feedback, Data Triangulation, Cross-Functional Collaboration

• Organise user recruitment and user panels.
• Plan, design and carry out research activities with users, writing up research into user stories so we can build better digital products.
• Work with others to consolidate existing research into actionable insights (eg leading workshops to develop user experience maps).
• Meet with internal stakeholders to sense check existing user tasks and how these might change, as we introduce new ways of regulating pensions.
• Introduce new methodologies, testing approaches, frameworks and tools for user research and transfer knowledge to the wider team.
• Create an algorithm engine that can assess books and predict the probability of bestselling potential
• Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders (prototypes, wireframes, sketches, journey maps, personas, etc.)
• Work closely with analytics and product managers to identify areas of need, plan and execute A/B and multi-variant testing roadmap, and develop a cadence of performance data review
• Develop processes for socializing insights and ensuring insights are referenced and acted upon.
• Help define metrics to evaluate designs and user experience of products

Skills: User Recruitment, Research Planning, Insight Consolidation, Stakeholder Engagement, Methodology Development, Algorithm Creation, Visual Communication, Performance Testing

• Experience in generative and evaluative research methodologies, data collection and analysis
• Firm understanding of the user-centered design process
• Knowledge of human factors and usability considerations, including ADA compliance/guidelines
• The ability to apply selected research methods
• Understanding of specialized UX skillsets (e.g., experience strategy, interaction and visual design, content strategy, front-end UI development)
• Knowledge of the latest trends and UI conventions in the digital space
• Strong understanding of the usability differences between pervasive devices and platforms (e.g., smart devices, phones, tablets, desktops, Android and IOS)
• Comfort with ambiguity early in projects
• Strong organization, facilitation, collaboration, and problem-solving skills
• Core critical thinking skills, including observation, interpretation, analysis, inference, evaluation, and explanation

Qualifications: BA in Linguistics with 3 years of Experience

• Experience in Human-Computer Interaction (HCI), Human Factors, and/or Cognitive Psychology
• Experience conducting UX research for digital design organizations or related field
• Relevant work experience in digital products and services with a focus on mobile apps, e-commerce and related fields
• Experience with analyzing multiple data types from different sources and delivering insightful, actionable findings
• Experience with designing research artifacts (e.g., surveys and questionnaires, in-depth interviews, cognitive walkthroughs, usability studies, contextual inquiries, etc.)
• Rigorous sense of detail and the ability to seek out simple solutions to complex challenges
• Ability to synthesize and communicate findings in an engaging way
• Great storyteller, excited to evangelize research findings and tell user stories throughout the organization
• Ability to establish best practices and processes to run the research
• Self-motivated and Independent, with a strong ability to manage the research process

Qualifications: BS in Computational Linguistics with 4 years of Experience

• Proven success leading user research projects with demonstrated business impact.
• Conducting strategic user experience research
• Hands-on experience conducting both qualitative and quantitative research including ethnographic interviews, contextual shadows, group sessions, live and remote usability studies, and surveys
• Expert knowledge of quantitative and qualitative research methodologies, techniques for synthesis, and testing tools.
• Independent, proactive problem-solver who can adapt to changing priorities while staying in sync with multiple stakeholders.
• Open to trying new ways of working and teaching the broader organization how to integrate research into daily activities.
• Excellent communication, presentation, interpersonal and analytical skills
• The ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Eagerness to continually learn, grow and improve the craft of research.
• Genuine empathy for small business owners and employees and a deep desire to improve their lives.

Qualifications: BS in Computer Science with 8 years of Experience

• Background in basic machine learning techniques including supervised, unsupervised, reinforcement and deep learning and major machine learning frameworks including Pytorch, Scikit-Learn, Tensorflow, Panda, and SparkML.
• Experience with building AI models using tools in the domains of Machine Learning, Deep Learning, statistical modeling and other emerging cognitive computing methods.
• Fluency in programming skills such as Python, R, Java, SQL or other equivalent languages.
• Experience in researching and analyzing competing technologies to provide business-oriented recommendations.
• Experience or familiarity with high-performance compute grids for processing large analytic workloads is a plus.
• Experience with distributed computing such as Hadoop, Cloud technologies
• Strong analytical and critical thinking skills.
• Positive attitude and a strong commitment to delivering quality work.
• Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners.
• Demonstrated ability to collaborate effectively in a team environment

Qualifications: BS in Artificial Intelligence with 6 years of Experience

• Experience in usability research or user research in retail/e-Commerce fields
• Working experience with online user testing tools.
• Knowledge of conducting primary research (research design, survey design, moderation, participant screening, etc.).
• Experience in lo-fi wire-framing to demonstrate UX solutions.
• Experience analyzing and presenting findings from secondary research.
• Strong communication and collaboration skills.
• Experience in analyzing site metrics and using key insights to inform UX testing objectives
• Knowledge of web-based analytic tools (Adobe Analytics, Google Analytics, etc) 
• Experience with using site metrics to inform site/application/mobile design refreshes and redesigns
• Understanding and familiarity with Service Design concepts and methods, especially as they relate to internal services within the B2C retail space

Qualifications: BS in Cognitive Science with 2 years of Experience

• Research and insights experience (history of successful project delivery in UX research)
• Experience designing for B2B and more specifically for the DevOps domain
• History of successful project delivery in a UX research and design capacity
• Experience working with telemetry, analytics products for survey design, prototyping and usability
• End-to-end experience with all aspects of the design research lifecycle (study design, recruiting, moderation, analysis, reporting, and executive presentations)
• Strong understanding of the strengths and weaknesses of different research methods, as well as the principles of survey design and statistics
• Inquisitive by nature - eager to learn, discover and pioneer
• Know how to quickly connect with people and are the type of person that people share their feelings with
• Ability to drive projects on your own and to turn actionable insight into customer value
• The ability to thrive in cross-functional team environments

Qualifications: BS in Information Technology with 5 years of Experience

• Experience conducting user research through methods such as semi-structured interviews, field research, in-person or remote usability tests
• Solid knowledge of core linguistics - semantics, syntax, morphology, phonology, phonetics, discourse and dialogue
• Experience with ontology development, knowledge representation, and domain modeling
• An expert at asking questions and uncovering the underlying factors that influence behavior
• A strong communicator, expressing findings and insights through writing, slide decks, storytelling, and hands-on workshops
• A passionate learner dedicated to the craft of research and its various methodologies.
• A strong understanding of the advantages and disadvantages of different research methods
• Able to effectively apply methods appropriately during the product development process.
• A patient teammate who smartly utilizes research skills with product managers and designers to discern their learning objectives and needs
• Be familiar with the design process for UX

Qualifications: BS in Software Engineering with 7 years of Experience

• Experience in user experience research in product-driven environments (corporate, software, web or agency)
• A strong portfolio of product-facing research experience and deliverables (e.g. study plans with clear research questions, insights leading to product impact, and memorable visuals)
• End-to-end experience with all aspects of qualitative research (study design, recruiting, moderation, analysis, reporting, workshops, and mentoring junior and non-researchers)
• Fluency in qualitative methods including contextual interviews, diary studies, benchmarking, usability studies, and competitive analysis
• Experience working with cross-functional teams (including design, product management, and marketing)
• Consumer research experience in a global context
• Quantitative experience with surveys, data analytics, and market research
• Proven success influencing leaders of product, design, and marketing
• Dynamic communicator with strong listening and analytical skills
• Team player who seeks opportunities to collaborate

Qualifications: BS in Data Science with 6 years of Experience

• Working experience in natural language applications
• Experience with crowdsourced data collection and annotation
• Experience with scripting languages, preferably Python in a Linux environment
• Experience in experimental design, research methodologies, qualitative and quantitative analysis
• A great communicator, with superior verbal and written communication and presentation skills
• Able to produce high and low-fidelity sketch prototypes in digital or physical form notes
• Able to use a variety of way flow diagram tools and design way flow with annotation
• Able to translate business requirements into interaction requirements for technical teams.
• Knowledgeable and experienced with software applications, web applications, websites, responsive sites and native mobile apps
• Linguistic fluency in German and English

Qualifications: BA in Applied Mathematics with 2 years of Experience

• Experience in survey design, analysis, and response effects including experience using a variety of research analytic and recruiting tools such as Qualtrics, R, Mode Analytics, Tableau
• Strong understanding of strengths and shortcomings of both qualitative and quantitative research methods, including when and how to apply them during product phases
• A portfolio demonstrating an impact on design and/or product direction
• Able to present actionable and compelling research insights through deliverables and creative presentations appropriate for audiences through CEO-level
• Empathy for understanding a wide variety of people and their experiences and curiosity about the complexity of their lives
• Experience working with cross-functional teams (including design, product management, analytics, and engineering)
• Experience collecting and analyzing user behavior data through unmoderated experiments - A/B testing, in-person studies, and remote studies
• Qualitative research experiences such as conducting moderated usability studies and facilitating field interviews
• Comfortable in a fast-paced environment while balancing project needs. 
• Team player who seeks opportunities to collaborate and influence leaders of product, design, and marketing

Qualifications: BA in Psychology with 6 years of Experience