COMMUNICATIONS PROGRAM MANAGER RESUME EXAMPLE

Published: August 2, 2024 - The Communications Program Manager develops and implements engaging and effective communications across multiple channels, including website, email, video, graphics, meetings, and events, while managing and updating webpages. This role involves contributing to internal communication strategies, and organizational branding, and collaborating with the communications team to explore ways to improve existing channels and processes for better employee engagement. The manager also provides project management, designs support for events, writes and copy-edits materials, and works with leaders to support communications around patient experience, safety, quality, and employee engagement initiatives.

Tips for Communications Program Manager Skills and Responsibilities on a Resume

1. Communications Program Manager, Innovate Media Solutions, Austin, TX

Job Summary: 

  • Be responsible for developing and executing effective communication strategies for the target audiences of phone/internet companies, state and federal government partner organizations, and Lifeline consumers. 
  • Lead a team of early and mid-level communications professionals to help Lifeline stakeholders successfully participate in the program. 
  • Manage a team of early and mid-career professionals
  • Develop a comprehensive communications and training strategy that outlines how to increase service provider and consumer knowledge
  • Collaborate with the Federal Communication Commission’s counterparts to provide information and support
  • Manage a team that develops and maintains State and Federal database connections to enhance the performance of the National Verifier
  • Edit and write compelling outreach materials for multiple audiences and channels
  • Oversee and develop content for PowerPoint presentations, outreach collateral, and webinars
  • Respond to stakeholder questions and concerns, and facilitate conversations between internal operations, technology and customer service teams, and external stakeholders, to resolve significant matters
  • Review outgoing communications, maintain lists, project status updates, and checklists
  • Develop and execute successful and efficient stakeholder communications and training sessions
  • Track, plan, document, create and implement business processes to streamline team activities
  • Identify opportunities for process improvements and provide proactive recommendations


Skills on Resume: 

  • Strategic Communication (Hard Skills)
  • Project Management (Hard Skills)
  • Team Leadership (Soft Skills)
  • Stakeholder Engagement (Soft Skills)
  • Data Analysis (Hard Skills)
  • Policy Understanding (Hard Skills)
  • Creative Problem Solving (Soft Skills)
  • Public Speaking (Soft Skills)

2. Communications Program Manager, GreenWave Communications, Portland, OR

Job Summary: 

  • Set strategy and lead multiple communications projects and launches at once
  • Oversee development of end-to-end communications with an eye for employee experience
  • Advise key People functions and related partners by recommending the best communication approach, method and tools for their programs
  • Select the most beneficial communication methods depending on the audience and desired outcomes
  • Partner with external and internal resources to ensure alignment of messaging and coordination of processes for timely execution
  • Provide frequent and clear communications regarding project status to key partners while raising potential issues or key decisions needed to ensure successful project delivery
  • Produce or lead all aspects of the production of the assets needed to support each program
  • Review past projects and results to identify wins/takeaways for business process improvements and influence internal organizational change
  • Ensure key data are collected, understood and acted upon appropriately
  • Assist with sales communications activities including writing and compiling program notes and editing/publishing content for internal sales newsletters.
  • Respond to all rapid response communications requests.
  • Gather and publish stories for the biweekly newsletter and publish all large program communications


Skills on Resume: 

  • Strategic Planning (Hard Skills)
  • Project Management (Hard Skills)
  • End-to-End Communications Development (Hard Skills)
  • Employee Experience Enhancement (Soft Skills)
  • Advisory and Consulting (Soft Skills)
  • Stakeholder Engagement (Soft Skills)
  • Cross-Functional Collaboration (Soft Skills)
  • Change Management (Soft Skills)

3. Communications Program Manager, BlueSky Marketing Group, Denver, CO

Job Summary: 

  • Develop, maintain, and lead the update of program and project management plans
  • Lead the identification and development of resource plans
  • Lead the development and implementation of strategic and operational plans
  • Lead planning, coordination, and execution of Executive Board and stakeholder meetings with senior officials to include meeting design, facilitation, and material development, and reporting
  • Lead planning and coordination with public safety officials, government partners, and industry officials nationwide
  • Lead the programmatic reporting process to include oversight of management tools, trackers, dashboards, and status reporting
  • Lead the design, development, and implementation of metrics and performance/impact analysis
  • Advise the development of surveys, analyses, and recommendations for public safety
  • Advise the design and data analysis frameworks, collection tools, and dashboard designs to present/support stakeholder feedback and information trends and analysis
  • Lead the development of lessons learned documents and after-engagement reports, and the analysis of data submitted through the post-engagement reporting process
  • Construct organizational development and change management materials, including process maps, guidance, and other materials 
  • Inform and educate the organization about organizational development and change management efforts to design of internal organizational change management surveys, analyses, and recommendations
  • Develops a three to five-year strategic marketing plan, including separate plans for academic programs and patient care.


Skills on Resume: 

  • Project Management (Hard Skills)
  • Strategic Planning (Hard Skills)
  • Resource Management (Hard Skills)
  • Operational Planning (Hard Skills)
  • Leadership (Soft Skills)
  • Communication (Soft Skills)
  • Problem-Solving (Soft Skills)
  • Collaboration (Soft Skills)

4. Communications Program Manager, Peak PR Strategies, Boise, ID

Job Summary: 

  • Manage the development and implementation of member communications efforts related to CCA operational and strategic priorities
  • Convene and oversee project-specific cross-functional work teams
  • Develop and manage project plans, timelines, approvals and deliverables
  • Work closely with business leaders across the organization to develop messaging and core content
  • Partner with marketing to ensure alignment on branding, strategy, design, and content
  • Act as primary liaison with external vendors
  • Support cross-functional member communications Steering Committee, manage agenda for ongoing meetings, disseminate meeting notes, and manage all action items
  • Guide member-facing teams (Member Services, Ancillary Services, Dental, Pharmacy, etc.) on the development and implementation of specific communications
  • Provide guidance and oversight on transactional member communications for business owners throughout the organization
  • Stand-up standardized process for development and approval of all transactional communications throughout the organization
  • Work with the marketing team and key stakeholders to develop standard guidelines for all transactional member communications 
  • Ensure all letters are compliant, uniform to CCA brand standards, and member-friendly


Skills on Resume: 

  • Project Management (Hard Skills)
  • Strategic Planning (Hard Skills)
  • Cross-Functional Team Leadership (Soft Skills)
  • Communication Skills (Soft Skills)
  • Time Management (Hard Skills)
  • Problem-Solving (Soft Skills)
  • Stakeholder Engagement (Soft Skills)
  • Process Optimization (Hard Skills)

5. Communications Program Manager, Harmony Public Relations, Raleigh, NC

Job Summary: 

  • Work with management to develop and implement them
  • Work with operations and technology teams to determine needs, establish priorities and coordinate efforts related to Lifeline initiatives, and keep teams apprised of progress
  • Meet project milestones and deadlines and project manage all branded communications work for the team.
  • Submit new and updated templates to the state and CMS for review and approval on behalf of business owners
  • Maintain inventory of all member communications templates
  • Ensure business owners are informed of necessary updates to comply with state and CMS requirements
  • Coordinate with staff managing Provider communications to ensure alignment between provider and member communications
  • Develop and manage the system for tracking all communications being delivered to CCA members from the organization
  • Develop routine internal reports of member communications activities to keep both leadership and member-facing staff apprised of messaging and timelines.
  • Support Member Communications Director with any additional projects or tasks 
  • Lead the development of audience-specific internal and external messaging content and materials such as briefings, talking points, frequently asked questions, blogs, articles, etc.
  • Carry out the Commitments to Deliver, Grow and Thrive


Skills on Resume: 

  • Project Management (Hard Skills)
  • Strategic Planning (Hard Skills)
  • Communication (Soft Skills)
  • Team Coordination (Soft Skills)
  • Technology Integration (Hard Skills)
  • Prioritization (Hard Skills)
  • Problem-Solving (Soft Skills)
  • Stakeholder Engagement (Soft Skills)

6. Communications Program Manager, BrightFuture Media, Columbus, OH

Job Summary: 

  • Provide programmatic and administrative support to develop and implement OneMain’s corporate philanthropy strategies related to grants, employee giving, volunteering and the matching gifts program.
  • Collaborate with corporate communications employees and assist in writing internal and external communications
  • Formalize and maintain the employee giving and volunteer programs
  • Provide oversight of the matching gifts program, including providing donors with information and guidelines and maintaining the match program software
  • Engage with branch, corporate and central employees throughout the company to capture philanthropic ventures and community success stories
  • Serve as company liaison with corporate philanthropy partners, ensuring mutually beneficial relationships.
  • Contribute to the overall strategic development of ESG initiatives across all company businesses.
  • Gain a strong understanding of all company protocols and procedures to make informed decisions.
  • Contribute to a culture of high performance and continuous improvement
  • Partnering with marketing and the product team to design a consumer-focused communications plan
  • Planning and coordinating other projects that contribute to the accomplishment of the clinical education goals and objectives of Silk Road Medical.
  • Work with the merchant's team to design and be the point person for any merchant-related communication.
  • Continue to build momentum and sustain interest in the product through influencers.


Skills on Resume: 

  • Program Management (Hard Skills)
  • Grant Administration (Hard Skills)
  • Employee Giving Programs (Hard Skills)
  • Volunteering Coordination (Hard Skills)
  • Matching Gifts Program (Hard Skills)
  • Collaboration with Corporate Communications (Soft Skills)
  • Strategic Planning (Hard Skills)
  • Event Planning (Hard Skills)

7. Communications Program Manager, ClearPath Communications, Nashville, TN

Job Summary: 

  • Raise expectations about the ability of faculty, students, and community members to fix the broken higher education system and win big changes like Universal College, through their Union.
  • Emphasize the importance of educator voice in real higher education reform.
  • Demonstrate the power of educators and students in electoral politics.
  • Manages strategy and implementation of national campaigns and initiatives related to uniting more campus workers across the country.
  • Works directly with communicators within Local Unions to build national and state-based strategies and teams that will maximize the reach and effectiveness in meeting campaign goals.
  • Ensures high-quality standards, best practices and consistency of messages, in all communications.
  • Manages digital strategy, tactics, implementation and analysis
  • Manages qualitative and quantitative research, message development and message integration across projects.
  • Drafts, creates and edits content for a variety of efforts as well as talking points, remarks, and speeches for public events for members and leaders.
  • Manages media relations strategy, including tactics, implementation and analysis.
  • Provides media and spokesperson training for local leaders and members.
  • Manages campaign event communications - strategy message, look and feel materials, marketing media outreach, event flow, and agenda.
  • Ensures clear and effective planning, budgeting, and project management.


Skills on Resume: 

  • Strategic Advocacy (Hard Skills)
  • Policy Analysis (Hard Skills)
  • Community Organizing (Soft Skills)
  • Public Speaking (Soft Skills)
  • Negotiation (Soft Skills)
  • Leadership (Soft Skills)
  • Research and Data Analysis (Hard Skills)
  • Communication (Soft Skills)

8. Communications Program Manager, NewHorizons Media, Salt Lake City, UT

Job Summary: 

  • Define communication strategy, deliverables, timeline and success metrics using a variety of tools including Asana.
  • Create an accurate timeline of project completion to ensure tasks are finished within the confines of the assignment, as the project manager must remain aware of how the project is progressing.
  • Anticipate any potential hiccups before they happen and proactively manage changing priorities 
  • Ensure amplification and cascading of key messages internally
  • Keep open lines of communication for updates and feedback.
  • Evaluate project performance through retrospectives and other mechanisms
  • Responsible for evaluating project efficiency and effectiveness, including identification of shortcomings and planning for ways to fix similar issues in the future.
  • Create alignment and drive consensus with key partners and internal teams in the development, refinement and implementation of new programs.
  • Directly supervises individuals on the communications team and provides effective management
  • Support communications needs of local communicators, encourage strategic growth and exchange of ideas and coordinate national strategy. 
  • Coordinates with divisions, departments and campaign leaders on budget and management, recruiting and hiring, and selecting and managing vendors and or consultants.
  • Prioritizes the growth and development of the Division Communications staff that report to this position, including training, feedback, performance reviews, and skills development.
  • Prepares for and executes communications for emergent issues, and provides proactive and reactive messaging that supports key initiatives and program rollouts.


Skills on Resume: 

  • Define communication strategy (Hard Skills)
  • Deliverables management (Hard Skills)
  • Timeline creation (Hard Skills)
  • Success metrics establishment (Hard Skills)
  • Proficiency with Asana (Hard Skills)
  • Project management (Hard Skills)
  • Effective communication (Soft Skills)
  • Time management (Soft Skills)

9. Communications Program Manager, Visionary Communications, Madison, WI

Job Summary: 

  • Create and deliver engaging and effective communications for multiple channels including website, email, video, graphics, meetings, and events.
  • Manage, design and update webpages. Troubleshoot website issues.
  • Develop metrics and track delivery against project objectives including user data, surveys, and focus groups.
  • Contribute to internal communication strategies, and organizational branding, and collaborate with the communications team 
  • Develop and implement communications, tools and processes.
  • Explore ways to improve existing communication channels and processes to help the communications team better reach and engage employees.
  • Work independently on a small team within a fast-paced, rapidly changing environment.
  • Meet deadlines, prioritize workloads, and maintain strong attention to detail to meet organizational objectives and quality measures, with the willingness to pivot and roll up one’s sleeves to get the work done.
  • Contribute to the development of partnerships with leadership and teams within the organization, across Amazon, and with vendors.
  • Provide project management, design and visual aid support to org-wide events, projects and initiatives.
  • Assist in writing and copy-editing team communications, executive briefs, policy documents, and other materials for internal and external audiences.
  • Creative writer and storyteller who can uncover interesting stories about the team members, caregivers, service lines, and communities.
  • Works with operational leaders to support site-based communications and initiatives around patient experience, safety and quality, employee engagement and recognition, and other key programs.


Skills on Resume: 

  • Content Creation and Copywriting (Hard Skills)
  • Graphic Design (Hard Skills)
  • Video Production and Editing (Hard Skills)
  • Webpage Design and Management (Hard Skills)
  • Troubleshooting and Technical Support (Hard Skills)
  • Metrics Development and Analysis (Hard Skills)
  • Project Management (Soft Skills)
  • Effective Communication and Presentation (Soft Skills)

10. Communications Program Manager, Synergy Public Relations, Tucson, AZ

Job Summary: 

  • Manage the execution of an annual communication calendar to ensure engagement with GP suppliers, internal Micron stakeholders, and GP team members
  • Assist in creating compelling internal communications for a variety of channels, including all-hands meetings, newsletters, online content, email, and video
  • Lead the project management of supplier events (in-person and virtual) utilizing project management disciplines and assisting in event execution.
  • Lead the execution of communication plans in support of companywide GP programs and projects.
  • Maintain, update, and report on key performance indicators to assess the effectiveness and engagement of GP communication
  • Develop rapport with GP program owners and provide communication assistance.
  • Evaluate and measure the effectiveness of internal communication programs, using established metrics.
  • Manages and develops content for site-based channels including local newsletters, and facility intranet pages.
  • Manage, write, and edit all CEO external media quotes and communications positioning. Prepares CEO for media interviews and positioning, coordinates with media agency or public relations specialist.
  • Manage and write video content to share systemwide news, and initiatives, and increase senior leadership team messaging and strategic vision.
  • Represent the Division Director and VP of Communications at appropriate community activities and represent the department at meetings and off-site
  • Identifies opportunities to share organization milestones with various internal audiences.


Skills on Resume: 

  • Project Management (Hard Skills)
  • Strategic Planning (Hard Skills)
  • Communication Design (Hard Skills)
  • Stakeholder Engagement (Soft Skills)
  • Content Creation (Hard Skills)
  • Time Management (Soft Skills)
  • Collaboration (Soft Skills)
  • Adaptability (Soft Skills)

11. Communications Program Manager, Infinite Reach Media, Richmond, VA

Job Summary: 

  • Advise CEO regarding messages, tactics, and communication channels
  • Make recommendations on how to best frame and position significant issues using strategic communication best practices.
  • Manage, develop, and implement communication plans, tactics and materials that reflect the CEO’s strategic vision, including working collaboratively across the organization with senior leaders, physicians and organizational leaders.
  • Manage and write all speeches, presentations, key messages, fact sheets, and other related communications for the CEO, including ensuring all communications reflect the CEO’s voice.
  • Oversees distribution of communications materials (e.g. letters, memos, etc) for the CEO and manages regular CEO Town Halls, including logistics, message development and briefing participants.
  • Manage CEO’s thought leadership activities and social media, including LinkedIn and Twitter.
  • Coordinate, write and manage materials for award nomination submissions for various business- or industry-oriented award programs (e.g. Top Employer, Business Person of the Year, etc.).
  • Manage and execute communications for emergent issues including internal and external crisis communications on behalf of the CEO.
  • Assist in coordination with the VP of Government Affairs Director
  • Communications with elected officials and their staff, preparing briefs, fact sheets, and key messages for the CEO and general preparation and research on matters of interest to VMFH and government leaders.
  • Lead the development of internal and external communications materials
  • Work closely with sales and development and design team to review all communications programs from strategy to kick-off.
  • Works to ensure personal and company compliance with all Federal, State, local and company regulations, policies and procedures for Health, Safety and Environmental compliance.


Skills on Resume: 

  • Strategic Communication (Hard Skills)
  • Message Framing and Positioning (Hard Skills)
  • Communication Plan Development (Hard Skills)
  • Tactical Communication Implementation (Hard Skills)
  • CEO Advisory and Consultation (Soft Skills)
  • Stakeholder Engagement (Soft Skills)
  • Crisis Management (Hard Skills)
  • Cross-Functional Collaboration (Soft Skills)