Job Summary:

• Calculating commissions on a monthly basis
• Maintaining commission software to ensure data accuracy
• Communicate with sales team to ensure commissions are reviewed and correct
• Run ad hoc analysis on existing and new commission plans 
• Maintain prepaid commission schedules to support month end reporting
• Calculate commissions that are maintained outside of the commission software
• Assisting with acquisitions and special projects 
• Owning the commission process 
• Ad hoc reporting for Management

Skills on Resume:

• Commission Calculation (Hard Skills)
• Data Accuracy (Hard Skills)
• Sales Communication (Soft Skills)
• Ad Hoc Analysis (Hard Skills)
• Prepaid Schedules (Hard Skills)
• Manual Calculations (Hard Skills)
• Project Assistance (Soft Skills)
• Process Ownership (Soft Skills)

Job Summary:

• Provide a consistent level of support in all stages of processing buyer/seller/rental/commercial/referral transactions utilizing various company systems
• Data entry of listing, sale, and closing packages submitted from Branch Locations and Sales Agents into internal accounting software
• Combine sophisticated commission plans with individual transaction requirements to generate commission summaries with a minimal amount of errors
• Interact with Partners and Transaction Coordinators to fill in missing details of commission summaries and correct errors
• Provide customer service to allow for timely and accurate payments to Sales Agents, Referrals, and Cooperative Brokers, and respond to inquiries regarding commission requests and payment with professionalism
• Provide customer support with excellent communication to, Branch Managers, Office Administrators, Sales Agents, Referrals, and Cooperative Brokers to complete processing
• Transaction management of office files to ensure all crucial and applicable data is accurately entered, updated, and closed in accordance with the information provided by sales associates, other parties to the sales transaction, and state and company paperwork requirements
• Analyse and investigate patterns within data, reporting on findings and making recommendations to positively impact Business function
• Support wider Three Business function to achieve strategic goals and monitor progress through use of appropriate metric
• Assist in the design of commission plans across all channels to ensure consistency and ability to pay before launch

Skills on Resume:

• Transaction Support (Hard Skills)
• Data Entry (Hard Skills)
• Commission Calculation (Hard Skills)
• Error Correction (Soft Skills)
• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Transaction Management (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary:

• Engage with Customers/Partners via email/phone call on a daily basis in their preferred language (it could be German or English as well).
• Follow up on unresolved issues.
• Accurately update customer billing database.
• Assist Customers/Partners with their billing needs.
• Assist Partners with their commission inquiries.
• De-escalating customers/Partners and escalating when appropriate.
• Provide world-class customer service by communicating clearly and de-escalating customer disputes via email/phone call.
• Assisting with pulling reports and/or calculating commissions for international Partners.
• Assisting other departments as necessary with different projects/tasks.
• Maintaining proper SLA expectations with Customers/Partners.
• Submitting commissions/projects by deadlines given.

Skills on Resume:

• Customer Engagement (Soft Skills)
• Issue Resolution (Soft Skills)
• Billing Database Update (Hard Skills)
• Billing Assistance (Soft Skills)
• Commission Inquiry Support (Soft Skills)
• De-escalation Skills (Soft Skills)
• Report Generation (Hard Skills)
• SLA Management (Hard Skills)

Job Summary:

• Organize & properly upload OM commission statements into CRM
• Run monthly reports to aid departments with:Production, Retention, Sales Incentives & Bonuses
• Regularly perform clean up tasks on data in CRM to ensure accuracy of data
• Coordinate with OM bookkeeping to ensure manual payouts & agreements are satisfied monthly
• Calculate manual commission & override payments on lines of business that require it
• Be a subject matter expert for Trading, Sales, Finance and external Partners regarding volume and value of transactions and performance
• Be a key contact of external Partners, with strong focus on monthly commissions cycle
• Maintain strong relationship with Finance, Operations and Commissions teams, to ensure accurate and timely recognition and payment of commissions

Skills on Resume:

• Commission Upload (Hard Skills)
• Monthly Reports (Hard Skills)
• Data Cleanup (Hard Skills)
• Bookkeeping Coordination (Soft Skills)
• Manual Calculation (Hard Skills)
• Expert Consultation (Soft Skills)
• Partner Communication (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Ensuring accurate calculation and a smooth delivery of all commission and bonus calculations and payments to deadlines.
• Work as a team to resolve complex queries from the business regarding payments, schemes & processes
• Handling and resolving commission queries, analysing the root cause of queries, and recommending solutions to reduce the number of ongoing queries.
• Responsible for the administration of the Bonus/Commission delivery process in line with agreed SLA's and auditable standards
• Responsible for the collection and collation of accurate data, proactively working with business partners to identify and resolve data weakness
• Responsible for performing data quality checks on the Bonus/commission payments, and proactively resolving any issues.
• Proactively working with business partners to identify and resolve data quality issues.
• Work to ensure the Payroll & Commission team has an excellent reputation with the wider business
• Ensure compliance with internal controls, provide support with conducting root cause analysis of issues identified to ensure that errors are not repeated
• Creating a robust audit trail and following appropriate Delegation of authority
• Regularly report on commissions as requested by the VP Finance and other key stakeholders.
• Balance sheet reconciliations as part of month end
• Uploading payroll journals to ERP system, NetSuite
• Ad hoc assistance to VP Finance and Global HR and Payroll Manager

Skills on Resume:

• Commission Accuracy (Hard Skills)
• Query Resolution (Soft Skills)
• Data Quality (Hard Skills)
• Process Administration (Hard Skills)
• Root Cause Analysis (Soft Skills)
• Compliance Management (Hard Skills)
• Stakeholder Reporting (Soft Skills)
• Financial Reconciliations (Hard Skills)

Job Summary:

• Complete processing and review to ensure commission payments for internal and external producers are prepared accurately and generated in accordance with established policies and procedures. 
• Advise, verify and approve work items of team members as a Subject Matter Expert.
• Control and process commission payments to internal and external producers
• Advise and process complex commission rate issues, payment inquiries and adjustments
• Manage service escalations
• Conduct quality assessments
• Prepare and maintain company over/under report for marketing representatives
• Performs as a consultant on system process changes to ensure ease of doing business
• Maintain standard operating procedures
• Mentor, coach and train team members
• Manages and maintains all internal producer changes (new hires, promotions, terminations)
• Evaluate system process changes.

Skills on Resume:

• Commission Processing (Hard Skills)
• Policy Compliance (Hard Skills)
• Quality Control (Hard Skills)
• System Evaluation (Hard Skills)
• Team Leadership (Soft Skills)
• Inquiry Resolution (Soft Skills)
• Mentoring (Soft Skills)
• Escalation Management (Soft Skills)

Job Summary:

• Calculate, adjust, and process sales commissions and other variable compensation for the Sales team as well as any other compensation plans.
• Process bonus pay for all non-originating employees
• Inspect automated system output such as commission reports and payroll registers to verify accuracy
• Maintain all Compensation Plans, data entry, and ensure that payout is accurate and up to date
• Receives and provide proper explanations to calls with questions from sales team members
• Provide support to Managers in response to inquiries regarding commission payouts, deductions, and commission calculations
• Prompt in returning inquiries regarding commission related questions
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 
• Duties, responsibilities and activities may change at any time with or without notice.

Skills on Resume:

• Commission Processing (Hard Skills)
• Bonus Pay Processing (Hard Skills)
• System Inspection (Hard Skills)
• Data Entry (Hard Skills)
• Communication (Soft Skills)
• Manager Support (Soft Skills)
• Inquiry Response (Soft Skills)
• Adaptability (Soft Skills)

Job Summary:

• Provides exemplary service and responds to internal and external mailbox requests, within a timely and professional manner within stated service levels. 
• Ensures that Field Administration’s incoming telephone inquiries are addressed within stated service levels. 
• Make outgoing calls to specific coaches to assist in driving specific results (renewals, etc.).
• Completes commission and volume adjustments accurately and in accordance with current Optavia Compensation Plans. 
• Completes any outstanding administrative requests within stated service levels while also ensuring all weekly and monthly commission finalization requirements are met.
• Supports Finance in researching fraud accounts, canceling fraud orders, and adjusting volume for fraudulent OPTAVIA accounts and across business lines.
• Conducts research for all compliance related inquiries, as well as regular audits, manages and resolves in depth issues across business lines. 
• Keeps accurate and detailed records of all communications with frontline support, Clients, OPTAVIA Coach/Business Leader, & International.
• Develops and maintains strong partnerships with Contact Center, Accounting, IT, and Management in order to identify and resolve escalated issues in a timely manner and ensuring proper approvals are obtained.
• Responsible for maintaining an extensive knowledge of products, policies and procedures of Company and department, to include international markets. 
• Serve as a Subject Matter Expert for any Business Support function and procedure across all business lines, to include international.

Skills on Resume:

• Customer Service (Soft Skills)
• Phone Support (Soft Skills)
• Outbound Calling (Soft Skills)
• Commission Adjustments (Hard Skills)
• Administrative Tasks (Hard Skills)
• Fraud Research (Hard Skills)
• Compliance Audits (Hard Skills)
• Record Keeping (Hard Skills)

Job Summary:

• Processes commission or sales incentive payments for multiple lines of business according to provisions in the commission/sales incentive plan. 
• Researches and resolves complex/non-routine processing corrections/exceptions requiring an in-depth knowledge of complex procedural and system processes. 
• Completes quality checks on work processed by other associates and provides appropriate reporting to the manager for review. 
• Assists leadership and other areas with inquiries regarding commission processing.
• Serves as a subject matter expert for all lines of business, distributions, systems, processes, products and methods. 
• Serves as subject matter expert when working with Nationwide Technology to ensure the smooth, transparent, accurate and timely payment of commission.
• Receives and responds to calls from the sales force (e.g., field sales, producers, wholesalers and relationship managers) regarding complex commission or sales incentive related processing problems. 
• Interacts with internal and external customers to analyze and resolves non-routine/complex payment inquiries and disputes.
• Completes commission or sales incentive audits and communicates results to both internal and external customers. 
• Documents and maintains compliance with commission controls, identifies any control failures and works to bring areas back into compliance if failures occur. 

Skills on Resume:

• Commission Processing (Hard Skills)
• Issue Resolution (Soft Skills)
• Quality Checks (Hard Skills)
• Inquiry Support (Soft Skills)
• Subject Matter Expertise (Soft Skills)
• Technology Collaboration (Soft Skills)
• Customer Interaction (Soft Skills)
• Audit Completion (Hard Skills)

Job Summary:

• Performs research and provides requested detail to appropriate party as required by Internal Audits, contracted outside auditing firms, Compliance, Legal, as well as regulatory auditors.
• Prepares monthly/quarterly commission and sales incentive payment summary reports for management. 
• Analyzes trends and consults with management regarding trends.
• Assists in designing and modeling commission and sales incentive plans. 
• Serves as a liaison for sales partners to resolve commission and sales incentive-related operation issues.
• Provides day-to-day support, guidance and training to new or less experienced associates. 
• Conducts analysis to identify training opportunities and procedural changes and makes recommendations to team manager and/or training manager
• Participates in special projects as assigned.
• Assists the manager/supervisor with team activities including assigning and monitoring work, team meetings, reporting, employee engagement, recognition, etc.

Skills on Resume:

• Research Support (Hard Skills)
• Report Preparation (Hard Skills)
• Trend Analysis (Hard Skills)
• Plan Design (Hard Skills)
• Issue Resolution (Soft Skills)
• Associate Training (Soft Skills)
• Procedural Analysis (Hard Skills)
• Project Participation (Soft Skills)

Job Summary:

• Reviewing all agent commission payments for completeness and accuracy
• Ensuring all transactions have passed Brokerage compliance before paying out commissions
• Collaborating cross-functionally with the Demands Team to confirm all files are approved for payment
• Performing system checks to confirm all commission amounts are properly coded and calculated
• Monitor the settling and reconciliation of banking transactions
• Reconciling customer and supplier invoices in the accounting system against actual payments received and sent
• Working with agents to quickly resolve questions
• Includes payment statuses, split calculations, payment reporting, etc.
• Collaborate with other members of the Finance Team on ad-hoc projects as needed
• Assist the Accounting & Finance team with audits, cash burn analyses, process improvements, system implementations, and other projects

Skills on Resume:

• Payment Review (Hard Skills)
• Compliance Check (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• System Verification (Hard Skills)
• Transaction Monitoring (Hard Skills)
• Invoice Reconciliation (Hard Skills)
• Agent Support (Soft Skills)
• Project Assistance (Soft Skills)

Job Summary:

• Process commission for closed transactions using a real estate transaction system
• Generate prompt and compelling sales and production reports to distribute to regional sales managers
• Issue commission payments to sales agents, while tracking referral payments and deductions
• Ensure all commission calculation is correct and within policy
• Request stop payment on agent commission checks
• Process corrections and adjustments
• Provide support to Agents in response to inquiries regarding commission payouts, deductions, and commission calculations
• Be prompt in answering calls from the agents
• Process changes to agent commission split, annual review and change in commission tables

Skills on Resume:

• Commission Processing (Hard Skills)
• Report Generation (Hard Skills)
• Payment Issuance (Hard Skills)
• Policy Compliance (Hard Skills)
• Stop Payments (Hard Skills)
• Adjustments Processing (Hard Skills)
• Agent Support (Soft Skills)
• Call Response (Soft Skills)

Job Summary:

• Own and model the impact of commission changes on revenue and profitability and create a budget comparison
• Forecast revenue potential, compare with actual performance and identify areas for improvement
• Monitor performance and effectiveness of commission initiatives implemented in countries
• Support senior management with ad-hoc reports, business cases and analysis
• Follow up with the local sales teams on the performance, investigate reasons for under-performance and recommend an action plan
• Prepare detailed project plans with clear timelines and task ownership, conduct regular follow-up meetings and update all stakeholders regarding the progress, blockers, etc.
• Create a detailed proposal to prepare for permitting process
• Help update layouts per instructions from on-site crews
• Assist sales rep in making changes needed to proposals
• Adapt to new/updated restrictions and rules as changed by utilities, states, jurisdictions, etc.

Skills on Resume:

• Revenue Impact Analysis (Hard Skills)
• Performance Forecasting (Hard Skills)
• Commission Monitoring (Hard Skills)
• Management Support (Soft Skills)
• Sales Team Collaboration (Soft Skills)
• Project Planning (Soft Skills)
• Proposal Preparation (Hard Skills)
• Layout Updates (Hard Skills)