COMMERCIAL BANKING RELATIONSHIP MANAGER RESUME EXAMPLE

Published: July 29, 2024 - The Commercial Banking Relationship Manager spearheads the continuous growth of a loan portfolio, ensuring all production goals and customer call targets are met effectively. This role involves coordinating loan closings, adhering to asset quality standards, and implementing a structured calling program to promote all bank products. The manager also excels in selling cash management solutions, fostering deposit relationships to enhance loan engagements, and actively participating in community activities while leading a team of commercial lenders.

Tips for Commercial Banking Relationship Manager Skills and Responsibilities on a Resume

1. Commercial Banking Relationship Manager, Bank of America, Los Angeles, CA

Job Summary:

  • Develops sales plans, builds referral sources and centers of influence and manages individual pipeline of business development
  • Management and growth of existing customers through increasing the use of lending products and cross-sales of non-lending products and service such as cash management, FX, Trade Finance, Interest Rates Swaps to existing customers
  • Develops plans for each relationship in partnership with Treasury Solution Sales, Risk, and Private Banking where appropriate
  • Overall structure of each transaction based on customer/prospect lending needs to deliver an exceptional client experience
  • Negotiates terms (collateral, covenants, pricing and other components) of lending agreements with customer/prospect at the initiation of the process
  • Signs off on the credit presentations, asserting that the business description and terms are reflected correctly, including underwriting
  • Communicates the business terms of all deals to the customer/prospect once terms are approved
  • Bears overall responsibility for the loan closing process, ensuring legal documents reflect all terms as agreed to by customer/prospect and approved by the bank, in addition to making sure required documents and signatures are in place for loan closing
  • Accountable for the profitability of each relationship and growing the revenue streams
  • Overall responsibility for KYC of his/her customers
  • Responsible for customer retention and satisfaction


Skills on Resume: 

  • Sales Planning and Strategy (Hard Skills)
  • Customer Relationship Management (Soft Skills)
  • Collaborative Planning (Soft Skills)
  • Transaction Structuring (Hard Skills)
  • Negotiation (Soft Skills)
  • Credit Presentation Oversight (Hard Skills)
  • Loan Closing Management (Hard Skills)
  • Customer Retention and Satisfaction (Soft Skills)

2. Commercial Banking Relationship Manager, Wells Fargo, Houston, TX

Job Summary:

  • Primarily involved in calling activities with assigned customers and targeted prospects with the objective to acquire new business.
  • Serves as the primary advisor for an assigned portfolio of diverse and complex commercial relationships, ensuring a high level of customer satisfaction and retention.
  • Coordinates with product partners to cross-sell a full range of products and services.
  • Critically reviews and analyzes portfolio to reduce risk and enhance profitability.
  • Works closely with aligned portfolio managers and management to facilitate credit requests, including loan structuring, negotiating/pricing, collateral, ensuring adequate loan documentation, and analyzing industry/credit risk.
  • Facilitates the resolution of customer problems, engaging product experts
  • Participates in community and business functions/groups to ensure a positive image for the bank and to establish referral contacts within the marketplace.
  • Ensures compliance with all bank policies, procedures, regulations, and laws.
  • Ensures customer is treated appropriately and resolves any issues customer may have directly or by assigning the solution to a team member
  • Supported by either Relationship Associates or service delivery branch personnel for routine customer account servicing needs
  • Works collaboratively with the credit team to identify and resolve credit issues and covenant non-compliance


Skills on Resume: 

  • Customer Acquisition and Relationship Management (Soft Skills)
  • Portfolio Analysis and Risk Management (Hard Skills)
  • Cross-Selling and Product Knowledge (Hard Skills)
  • Credit Structuring and Negotiation (Hard Skills)
  • Problem Resolution and Customer Service (Soft Skills)
  • Compliance and Regulatory Adherence (Hard Skills)
  • Community Engagement and Networking (Soft Skills)
  • Collaborative Problem-Solving (Soft Skills)

3. Commercial Banking Relationship Manager, Citibank, New York, NY

Job Summary:

  • Responsible for the continuous total asset growth of loan portfolio
  • Identify and achieve all production goals
  • Identify and achieve targets for customer calls
  • Coordinate loan closings
  • Conform portfolio to asset quality standards adhering to policy guidelines
  • Prepare and execute a structured calling program in the respective area focusing on all bank products
  • Maintain a strong knowledge of all bank products to successfully sell cash management solutions to clients
  • Provide corporate services to the professional and commercial arena in respective market
  • Lead and participate in customer calls
  • Identify and promote deposit relationships to augment loan relationship
  • Attract deposit relationships, when there are no other relationships with the Bank
  • Participate in civic/community activities
  • Conducts employee performance evaluations.
  • Manage and guide a team of commercial lenders. 


Skills on Resume: 

  • Loan Portfolio Management (Hard Skills)
  • Sales and Target Achievement (Hard Skills)
  • Client Relationship Management (Soft Skills)
  • Coordination and Execution (Hard Skills)
  • Product Knowledge (Hard Skills)
  • Leadership and Team Management (Soft Skills)
  • Community Engagement (Soft Skills)
  • Customer Service and Corporate Services (Soft Skills)

4. Commercial Banking Relationship Manager, JPMorgan Chase, Chicago, IL

Job Summary:

  • Generates loans, deposits and new commercial accounts through active business development and portfolio growth, to achieve both individual and team goals
  • Mentor, build, and oversee team of 3-5 Commercial Relationship Managers, to ensure career growth, production, and overall performance
  • Effectively introduce and understand all bank solutions, such as Treasury Services, Merchant Services, Credit Cards, and all Consumer offerings.
  • Manage and service commercial portfolio for risk management, covenant/loan compliance, and strong customer retention.
  • Analyze structure, and present new credit/loan proposals with emphasis on C&I, Not for Profit, and some investment CRE opportunities, to appropriate credit approval authority, while reviewing and presenting alongside team members.
  • Analysis will include in-depth review of financial statements, tax returns, and other relevant credit information including collateral analysis, cash flow, and overall credit worthiness of borrower.
  • Prepare term sheets, commitment letters, and interact with internal closing and external attorneys, etc. to prepare and document loans in accordance with all bank approvals, terms, and in compliance with all banks standards and policies.
  • Effectively understand and have in depth knowledge of Government agency lending enhancements, such as SBA, Community Development, and other bank partner programs.
  • Develop and maintain, through active calling, a commercial prospect list, Centers of Influence, community events, to expand the banks network and support mission.
  • Participate and hold leadership positions in trade groups, commerce, and industry associations, as well as local Non-Profits.
  • Ensures compliance, within the area of responsibility, with bank policies as well as Federal, State, and local laws.
  • Assigns tasks and directs staff per work process policies and procedures. 
  • Provides coaching and team leader support routinely. 


Skills on Resume: 

  • Business Development (Hard Skills)
  • Team Leadership and Mentoring (Soft Skills)
  • Bank Solutions Knowledge (Hard Skills)
  • Portfolio Management (Hard Skills)
  • Credit and Loan Analysis (Hard Skills)
  • Loan Documentation and Compliance (Hard Skills)
  • Government Agency Lending Knowledge (Hard Skills)
  • Community Engagement and Networking (Soft Skills)

5. Commercial Banking Relationship Manager, U.S. Bank, Seattle, WA

Job Summary:

  • Be responsible for the full range of New Business Development activities. 
  • Evaluate loan applications and make recommendations to a higher authority. 
  • Maintain a loan portfolio that includes gathering relevant financial data and maintaining customer relationships. 
  • Comply with bank policies and Federal/State regulations dealing with Commercial Lending. 
  • Work with more experienced Banking Officers in handling more complex relationships. 
  • Prepare credit applications and perform analysis for clients
  • Liaise with other departments to achieve targets
  • Responsible for client on-boarding account openings and explore new business opportunities
  • Market and sell bank's corporate services including the following products
  • Corporate lending, structured transactions, syndication, treasury etc.


Skills on Resume: 

  • New Business Development (Hard Skills)
  • Loan Evaluation and Analysis (Hard Skills)
  • Portfolio Management (Hard Skills)
  • Regulatory Compliance (Hard Skills)
  • Client Onboarding and Relationship Management (Soft Skills)
  • Cross-Departmental Collaboration (Soft Skills)
  • Product Knowledge and Sales (Hard Skills)
  • Credit Application Preparation (Hard Skills)