Job Summary:

• Drive sustainable growth versus plan with focus on client acquisition, stable asset growth and revenue generation
• Build stable and quality Client Advisors team in alignment with UBSCL business expansion plan
• Develop and communicate a motivating team with ambition focusing on execution
• Manage the Client Advisors turnover rate benchmarking with other mature sites
• Coach each Client Advisor to achieve individual ambitions and sustainably deliver the WM Client Promise. 
• Regularly assess team members’ strengths and development opportunities
• Provide candid assessments and drive the implementation of improvement measures
• Lead the team to exemplary success and make certain that all Client Advisors provide their clients with appropriate solutions based on the clients' needs, goals, and objectives
• Demonstrate and support an effective sales culture with an effective prospecting, sales & acquisition process, regularly review sales plan performance against the desk ambition
• Ensure that the activities of the desk comply with all relevant regulation, policies and standards. 
• Fostering an effective risk culture and living the WM Desk Head Risk Supervision Principles

Skills on Resume:

• Client Acquisition (Hard Skills)
• Team Leadership (Soft Skills)
• Strategic Execution (Hard Skills)
• Performance Management (Soft Skills)
• Risk Compliance (Hard Skills)
• Sales Strategy (Hard Skills)
• Client Solutions (Hard Skills)
• Effective Communication (Soft Skills)

Job Summary:

• Deliver on financial commitments, Revenues & Expenses, EBIT
• Build a strong network internally and externally and effectively compete with traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions. 
• Develop a response to the increasing digitization and disruptive trends of the industry in the country.
• Ensure that the overall business strategy is well defined and articulated to all key stakeholder such as CCO’s, BCMA, CCB and TTS teams, operations and technology as well as second line and third line partners.
• Involve the articulation and presentation of the business strategy, plans and results to the UK Management Team
• Provide a low cost liability base for the business by leveraging international strength and product capability.
• Manage and grow the trade asset portfolio within the appropriate risk appetite and frameworks. 
• Provide structured solutions to mitigate some of the credit and cross border risks. 
• Ensure return and risk hurdles are met.
• Ensure the deployment of optimal TTS solutions and services for client needs and business growth

Skills on Resume:

• Financial Management (Hard Skills)
• Network Building (Soft Skills)
• Digital Strategy (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Strategic Articulation (Soft Skills)
• Cost Management (Hard Skills)
• Risk Management (Hard Skills)
• Solution Deployment (Hard Skills)

Job Summary:

• Provide leadership to the TTS team in advancing relevance, advice, insights and solutions to the client-base and in execution of client experience initiatives to drive the ‘Be the Best for Clients’ vision.
• Promote an inclusive and ethical culture, engaging employees in strategy and the highest standards of conduct that underpin it.
• Drive an effective talent strategy, ensuring appropriately skilled and experienced individuals are in place for critical roles, developing the next generation of leadership in solutions.
• Serve in the relevant management and governance committees
• Foster good working relationships with the various regulatory bodies, supervisors and policy makers in Europe
• Represent the bank at Industry associations, conferences and committees
• Participate and lead key industry efforts, including evolution of clearing infrastructures
• Maintain an active thought leadership role in the industry and with clients through external engagements.

Skills on Resume:

• Team Leadership (Soft Skills)
• Cultural Advocacy (Soft Skills)
• Talent Strategy (Hard Skills)
• Committee Governance (Soft Skills)
• Regulatory Relations (Soft Skills)
• Industry Representation (Soft Skills)
• Infrastructure Evolution (Hard Skills)
• Thought Leadership (Soft Skills)

Job Summary:

• Drive incrementally all service success parameters such as NPS, Google Ratings, scores by leveraging the Service Eco-system
• Optimize resources, including manpower to achieve service objectives
• Manage and report on the service MIS Dashboard and provide intelligence based on objective analysis
• Undertake process improvement projects
• Audit service delivery across customer touchpoints
• Ensure timely and correct implementation of new service policies and procedures which are in line with the business goals
• Train and communicate relentlessly on new initiatives
• Develop open and transparent communication channels in the Unit and ensure the translation of policies and procedures to the last level
• Build strong relationships across the organization.
• Responsible for proactive communication with leadership and senior management with information that they can use to improve business

Skills on Resume:

• Service Optimization (Hard Skills)
• Resource Management (Hard Skills)
• Data Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Service Auditing (Hard Skills)
• Policy Implementation (Hard Skills)
• Training Development (Soft Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary:

• Support Head of SE to build and sustain a Service Champion Reward and Recognition system in the Unit
• Manage both direct and indirect teams by creating a just and fair workplace that relies on a performance-based culture
• Responsible for critical interfacing internally with all departments and functions
• Service Technology
• Possess a pro-active attitude towards technology ,digitalization, automation
• Manage and report on Aster Insight, daily, weekly and monthly
• Support the Head of Service (India) for all technological product assessments
• Process Improvement
• Create signature follow-up and closure procedure templates that can be replicated across India
• Shorten the distance between product/service and the customer to ensure quick delivery and redreessal
• Design unit-specific processes with the customer in mind
• Constantly improve processes in line with intelligence received from various sources such as MIS Dashboards, VOC, Competitor Activity, Global Benchmarks, etc.

Skills on Resume:

• Rewards Management (Hard Skills)
• Team Leadership (Soft Skills)
• Cross-Functional Liaison (Soft Skills)
• Tech Adoption (Hard Skills)
• Data Analysis (Hard Skills)
• Product Support (Hard Skills)
• Process Design (Hard Skills)
• Continuous Improvement (Hard Skills)

Job Summary:

• Handle operations for sales acquisition and account managers by understanding the city's KPI and setting targeted strategies, objectives, and action plan.
• Develop strategic business plan to achieve sales objectives and expand restaurant supply in all areas within a given commission take rate and time frame.
• Identify growth areas and set achievable targets for new acquisitions and live restaurants in the specified area and be accountable for overall city performance.
• Monitor competitor activities and set required plan to improve restaurant potential growth.
• Generate extra revenue through team achievement of non commission revenue (advertising) deals.
• Follow up closely on team accomplishment of daily/weekly tasks to secure high level of quality performance and ability to reach their targets through management skills by coaching, motivating, and guiding the team to full capacity.
• Monitor performance of the team by ensuring restaurant partner acquisition, closed restaurants deals, hygienic content metrics, promotions, account management, and market research.
• Evaluate and assess targets on an individual level and provide objective feedback to support team members in their growth.
• Scale the team according to current portfolio of brands and on-board new joiners.
• Create detailed reports to help team achieve targets and maintain accurate records of restaurant details such as account management performance report and sales acquisition.

Skills on Resume:

• Operations Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Target Setting (Hard Skills)
• Competitor Analysis (Hard Skills)
• Revenue Generation (Hard Skills)
• Performance Monitoring (Hard Skills)
• Team Scaling (Soft Skills)
• Reporting Accuracy (Hard Skills)

Job Summary:

• Ensure that invoicing is done at all sites by 1st week of the month.
• Ensure that the bills are submitted to the clients with relevant compliances in a timely manner throughout the cluster.
• Ensure follow up actions on payment recovery as per terms in Service Agreement. (Mails/reminders/dunning letters/ demand letters/legal notices etc).
• Delays in the above to be notified to the Zonal Lead with actions taken and proposed.
• Provide timely data in terms of collections/recovery.
• Propose new ways of improving liaison and growth with existing partner restaurants.
• Integrate team tasks on corresponding tools and dashboards used within the company.
• Collaborate with different internal teams to reach designated KPIs and working closely with the following departments: marketing, finance, operations and logistics.

Skills on Resume:

• Timely Invoicing (Hard Skills)
• Compliance Management (Hard Skills)
• Payment Recovery (Hard Skills)
• Performance Reporting (Hard Skills)
• Data Provision (Hard Skills)
• Relationship Improvement (Soft Skills)
• Task Integration (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)