CLUB MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 02, 2024 - The Club Manager drives operational success through proven retail and warehouse management experience, focusing on results and ethical service. Demonstrates leadership in managing teams, controlling profit and loss, and developing staff while ensuring excellent customer service. Excels in sales, communication, and organizational skills, consistently meeting KPIs and targets in both autonomous and team environments.

Essential Hard and Soft Skills for a Standout Club Manager Resume
  • Budget Management
  • Inventory Control
  • Event Planning
  • Staff Scheduling
  • Sales Strategies
  • Profit & Loss Analysis
  • Marketing Campaigns
  • Facility Maintenance
  • Safety and Compliance
  • Data Analysis
  • Leadership
  • Communication
  • Problem Solving
  • Customer Service
  • Time Management
  • Teamwork
  • Conflict Resolution
  • Flexibility
  • Interpersonal Skills
  • Motivation

Summary of Club Manager Knowledge and Qualifications on Resume

1. BS in Hospitality Management with 5 years of Experience

  • High level strategic thinking and executive ability to build relationship with a customer.
  • Proven successful tracking record in commercial/business as a tier 1 supplier.
  • Business Level communication skill is must in both English and Japanese.
  • Working experience with the customer in commercial
  • Ability to work flexibly including night conference calls.
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.

2. BS in Business Administration with 7 years of Experience

  • Computer Proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Strong leadership, team building and coaching skills.
  • Direct experience managing customer focused teams in the fitness or similar industry.
  • Exceptional customer service and conflict resolution skills.
  • Organization, problem solving and planning skills.
  • Ability to work independently as well as part of a team.
  • Continual talking and listening in person or on the phone
  • Excellent leadership, administrative and organization skills
  • Friendly and attentive personality with a focus on customer needs 
  • Responsible for overseeing daily operations of residential clubhouse

3. BS in Recreation and Leisure Studies with 3 years of Experience

  • Previous boxing or Kickboxing experience
  • Desire to develop in a young thriving business
  • Enthusiastic, empathetic, contentious personality a must
  • Have experience within a similar management role, or be ready to take this step.
  • Be available to work evenings and weekends
  • Have evidence of being a highly organised individual
  • Be able to build strong relationships with people from all walks of life
  • Experience organising weddings and conferences
  • Excellent time management, organizational, problem solving and follow-up skills.

4. BS in Sports Management with 5 years of Experience

  • Management experience within private Club, hospitality, restaurant or hotel industry
  • Proven track record of team management, organizational and coaching skills
  • Solid understanding of a la carte and banquet revenue generation
  • Comprehensive knowledge of expense control as it relates to service payroll and the forecasting/budgeting of expenses
  • Track record of consistently achieving financial results
  • Strong technical literacy including Microsoft Word and Excel, payroll management and point of sale systems
  • Be highly organized and capable of managing workload
  • Strong administration experience and attention to detail

5. BS in Event Management with 4 years of Experience

  • Proven leadership ability in an educational, fitness or professional setting.
  • Management experience in a customer service business 
  • Proven ability to hire, direct and train staff.
  • Excellent verbal and written communication skills.
  • Possess honesty and personal integrity.
  • Be enthusiastic, energetic and personable.
  • Passionate, intelligent and knowledgeable regarding the service and fitness industry.
  • Excellent time management, organizational, problem solving and follow-up skills.
  • Experience within either the service or retail sector with a proven track record of leadership.
  • Previous experience with fitness club management software (Club O/S, Club Ready, apps like My Fitness Pal, etc).
  • Excellent communication (verbal and written) skills are a must, along with a top-tier customer service approach to conducting business.

6. BS in Tourism Management with 4 years of Experience

  • Experience as a retail store, supermarket, or warehouse operations manager required.
  • A strong drive for results and solid work ethic is required. 
  • Must be honest, straight-forward and committed to providing high levels of service to members.
  • Excellent communication skills required and able to lead and motivate a large team.
  • Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required.
  • Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
  • Proven experience in a Fitness and/or Sales role
  • Proven experience in a leadership and/or management role
  • Exceptional sales drive and skill
  • Excellent people management and leadership capability
  • Outstanding written and oral communication
  • Exceptional organization ability and experience
  • Goal and number focused, comfortable working to set KPI's and targets
  • Ability to multi-task consistently
  • Ability to work autonomously as well as in a team environment

7. BS in Finance with 2 years of Experience

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Strong problem resolution skills.
  • Continual standing and walking during shift.
  • Experience in a supervisory/management role in live events, venue and/or club operations or hospitality industry
  • Experience in people and team management
  • Ability to manage under pressure and make decisions in the moment
  • Proven record of operating at a high level under the direction of management team(s)
  • Ability to manage multiple operations and managerial projects and tasks simultaneously
  • Possess both solid judgement and accountability
  • Flexible schedule with the willingness and ability to work nights, weekends and holidays

8. BS in Marketing with 5 years of Experience

  • Experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment
  • Must have excellent interpersonal/relationship building skills
  • Must have supervisory, coaching and staff development experience
  • Must have a strong business aptitude
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Fast paced movements are required to go from one part of the club to others.
  • Customer service experience in the fitness industry.
  • Basic computer proficiency (Microsoft office Suite).
  • Superior problem solving skills, exceptional leadership and diplomacy skills.
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