Job Summary:

• Greet customers in a friendly and professional manner
• Handle incoming calls, properly direct members, and answer questions
• Check-in/check-out up to 100 guests (dogs) and ensure all requests / information is communicated
• Know all of the dogs' names and connect them with owners
• Move dogs to and from the play areas
• Prep overnight areas for dogs and assign lodging
• Know products and services with the ability to make recommendations to customers
• Create report cards with updates to owners with messages and pictures
• General filing and administrative work
• Cleaning including dusting, mopping and disinfecting front areas
• Update vaccination records and maintaining client records
• Provide tours of the facility to new members and sell new member packages
• Follow up with training clients, sell packages and retail goods
• Resolve customer concerns and complaints

Skills on Resume:

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Time Management (Soft Skills)
• Record Keeping (Hard Skills)
• Problem Solving (Soft Skills)
• Multitasking (Soft Skills)
• Sales and Upselling (Hard Skills)
• Administrative Tasks (Hard Skills)

Job Summary:

• Deciding which activities to make available to the children
• Registering children daily attending the Club
• Providing opportunities for children to complete homework
• Ensuring snacks and drinks are available and preparing a simple tea for children staying later
• Liaise with parents picking their children up
• Follow all school policies and procedures particularly in relation to safeguarding, behavior and health & safety
• Ensure good food hygiene practices are observed
• Undertake any training & development required relevant to the role

Skills on Resume:

• Activity Planning (Hard Skills)
• Registration (Hard Skills)
• Homework Assistance (Soft Skills)
• Food Preparation (Hard Skills)
• Parent Communication (Soft Skills)
• Policy Adherence (Soft Skills)
• Food Hygiene (Hard Skills)
• Training and Development (Soft Skills)

Job Summary:

• Responsible for preparing and facilitating children's daily enrichment activities.
• Design and maintain a safe and healthy environment.
• Create, plan and facilitate children’s activities along with submitting supply orders.
• Monitor children's behavior.
• Interact positively with children, parents and/or guardians, co-workers and staff.
• Supervise Club Assistants and work with Site Directors and staff to provide the required support.
• Responsible for accurate recordkeeping following state licensing guidelines.
• Financial recordkeeping and collection of Club Poly fees.
• Planning and coordination of Camp Poly Days.

Skills on Resume:

• Activity Facilitation (Hard Skills)
• Safety and Health Management (Hard Skills)
• Supply Ordering (Hard Skills)
• Behavior Monitoring (Soft Skills)
• Positive Interaction (Soft Skills)
• Supervision (Soft Skills)
• Recordkeeping (Hard Skills)
• Financial Management (Hard Skills)

Job Summary:

• Ensure that all children in the kid's club are safe, and in a hygienic environment
• Know any appropriate development, behavioral limits, and positive discipline techniques
• Ensure that the kid's club area and all its equipment are in good condition
• Plan interactive and appropriate activities for the children
• Follow a clear and consistent daily routine
• Ensure quality and consistency of all kid's club program
• Develop and implements age-appropriate curriculum
• Train and coach colleagues assigned to the kid's club

Skills on Resume:

• Safety Management (Hard Skills)
• Child Development Knowledge (Soft Skills)
• Equipment Maintenance (Hard Skills)
• Activity Planning (Hard Skills)
• Routine Management (Soft Skills)
• Program Quality Assurance (Soft Skills)
• Curriculum Development (Hard Skills)
• Training and Coaching (Soft Skills)

Job Summary:

• Monitors all member related information, including resorts, affiliates, destinations and benefits information on diamondresorts.com and within the property management system.
• Works closely with web content managers to ensure accuracy of the information provided.
• Creates and maintains electronic communications within the system, including but not limited to, confirmations, pre-arrivals, and other Club communication documents.
• Creates, deploys, and archives management of information regarding Club products and resorts.
• Works with the Creative Services department to ensure brand compliance.
• Creates and manages informational program postings to maximize communications for all members, owners, and guests.
• Facilitates disbursement of Club related e-mail communications internally to ensure consistent and timely information is provided to all departments.
• Uploads and manages all archived Club communications and related information on the Club intranet.

Skills on Resume:

• Information Monitoring (Hard Skills)
• Content Coordination (Soft Skills)
• Communication Management (Hard Skills)
• Information Archiving (Hard Skills)
• Brand Compliance (Soft Skills)
• Posting Management (Hard Skills)
• Internal Communication (Soft Skills)
• Intranet Management (Hard Skills)

Job Summary:

• Works interdepartmentally to ensure accuracy of information and brand compliance.
• Creates and cascades agent briefings and inter department communications for new or new existing Club products and resorts.
• Creates and cascades interdepartmental communications for new or existing Club products and resorts.
• Facilitates addition of online content and monitors updating of existing information.
• Facilitates the creation of the annual Club publications, such as, the benefits booklets, point's directories and club connection booklets.
• Works closely with the Creative Services department to meet all deadlines with accuracy and clearly explained Club information.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.

Skills on Resume:

• Interdepartmental Collaboration (Soft Skills)
• Agent Briefings (Soft Skills)
• Communication Cascade (Soft Skills)
• Content Management (Hard Skills)
• Publication Creation (Hard Skills)
• Deadline Management (Soft Skills)
• Training Completion (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary:

• Schedule daily activities to include devotions, snacks, lunch, crafts, recreation,
• Prepare weekly schedule for distribution to children, staff and parents
• Delegate responsibilities to staff 
• Arrange for purchase of supplies, including snacks, scheduling of field trips, notices to parents, collection of fees, and coordinating with the Director and CO for vehicles and support personnel
• Handle all disciplinary action a direct Fill out all necessary forms, speak to parents, consult and inform CO of action taken
• Oversee clean-up and set-up of activity areas
• Drive vehicles as needed for trips, daily pick-ups, etc
• Maintain attendance records, medical release forms and other paperwork for statistical and official purposes
• Work closely with office and support staff
• Participate in First Aid, CPR and any other required C.C.S.training
• Assume the responsibilities of the Kids Club Director in his/her absence
• Represent The Salvation Army's spiritual ministry and social mission in the Kids
• Recognize spiritual need of persons which may require referral to The Salvation Army Corps Officer

Skills on Resume:

• Activity Scheduling (Hard Skills)
• Schedule Preparation (Hard Skills)
• Staff Delegation (Soft Skills)
• Supply Coordination (Hard Skills)
• Disciplinary Management (Soft Skills)
• Area Setup (Hard Skills)
• Vehicle Operation (Hard Skills)
• Record Maintenance (Hard Skills)

Job Summary:

• Leading a team with passion and enthusiasm, striving to exceed set targets
• Be accountable for the day-to-day operations of the Club 
• Ensure a high standard of service to Fernwood members
• Managing all club-related activities in a commercial and cost-effective manner
• Maintain a passion for service and hospitality whilst hosting busy, high volume and varied reception areas.
• Build amazing relationships with everyone, members, customers, potential customers, industry professionals, business partners, colleagues. 
• Welcome members with genuine warmth, assist with a generous attitude when leading induction tours.
• Handle inquiries on Bureau Membership plans, Design District and Bureau facilities and services with efficiency.
• Respond to complaints and issues promptly, with a flexible, efficient, and sympathetic approach.
• Become a master in management systems (Nexudus) and make best use of its tools and features to create a productive and efficient work routine.
• Manage Bureau’s main email inbox and ensure that emails are replied promptly, and the information provided is precise, complete, and polite.
• Management of stock control and order supplies, shop stationery and merchandise goods, and items for clients.

Skills on Resume:

• Team Leadership (Soft Skills)
• Operations Management (Hard Skills)
• Service Excellence (Soft Skills)
• Cost Management (Hard Skills)
• Hospitality Passion (Soft Skills)
• Relationship Building (Soft Skills)
• Member Assistance (Soft Skills)
• Inquiry Handling (Soft Skills)

Job Summary:

• Co-supervise children in the after school care program.
• Ensure the safety and well being of the participants in the program.
• Engaging children in games/ activities
• Prepping snack and assisting in delivering snack
• Floating between both rooms and delivering required resources for busy activities (ie, craft supplies, snack supplies)
• Setting up the room with the leaders at the beginning of the day
• Cleaning up with the leaders at the end of the day
• Assisting children with gathering their belongings when getting ready to go home
• Checking in with ASC coordinators and finding out what daily ops need most attention
• Reporting any incident/accident to team and manager on the day of incident/accident
• Contributing to and being proactive in delivering solutions that promote and create positive member experiences at Fernwood Women's Health Clubs that fulfill the purpose to empower women to shine.

Skills on Resume:

• Child Supervision (Soft Skills)
• Safety Assurance (Hard Skills)
• Activity Engagement (Soft Skills)
• Snack Preparation (Hard Skills)
• Resource Delivery (Hard Skills)
• Room Setup (Hard Skills)
• Clean-Up Assistance (Hard Skills)
• Incident Reporting (Hard Skills)

Job Summary:

• Maintain the highest level of customer service at all times to all visitors, including new and existing club members.
• Maintain Wine Club Mailing/Email database including Application Entry
• Assist in all aspects of Wine Club Batching, order processing, shipping and will call fulfillment
• Assist in sales strategies in pursuit of wine club goals while ensuring the highest degree of customer service
• Assists with marketing campaigns on all forms of wine club correspondence, event listings, newsletters and all email blasts.
• Answer all phone and email questions regarding Wine Club with the highest level of customer service.
• Assist in inventory management
• Effectively sell wine on re-order campaigns and upsell club members on club shipments.
• Cold calling club members for re-orders and holiday campaigns.
• Promptly respond to all requests from club members
• Assist will-call members on the sales floor with all requests including customizing shipments
• Coordinate and execute wine club events

Skills on Resume:

• Customer Service (Soft Skills)
• Database Management (Hard Skills)
• Order Processing (Hard Skills)
• Sales Strategies (Soft Skills)
• Marketing Assistance (Hard Skills)
• Inquiry Response (Soft Skills)
• Inventory Management (Hard Skills)
• Event Coordination (Hard Skills)

Job Summary:

• Formally tracking progress of league and Club initiatives, including generation of regular reports and presentations.
• Performing detailed audits across desktop, mobile, app and social platforms.
• Assisting with implementation, tracking and reporting of revenue generating initiatives across Club properties.
• Assisting Club Media Group in conducting strategic analysis and developing digital best practices documentation.
• Triaging and managing lower-tier issues reported by Club contacts.
• Some administrative tasks (e.g. schedule meeting invites, notes taking, etc.).
• Submitting Club requests to development teams and assist in tracking progress until production release.
• Providing comprehensive, in-office/remote Game Day support.

Skills on Resume:

• Progress Tracking (Hard Skills)
• Platform Auditing (Hard Skills)
• Revenue Tracking (Hard Skills)
• Strategic Analysis (Soft Skills)
• Issue Management (Soft Skills)
• Administrative Tasks (Hard Skills)
• Request Submission (Hard Skills)
• Game Day Support (Soft Skills)

Job Summary:

• Provide supervision of children and leads organized learning activities to develop and strengthen their academic, physical, and social skills. 
• Accomplish activity plans according to the curriculum objectives and program goals. 
• Ensure that the facility is safe, clean, organized and well maintained. 
• Inspects Monster Club play areas and equipment for potential safety hazards and takes corrective action to prevent injuries. 
• Model appropriate behaviors for children. 
• Implement positive discipline techniques. 
• Interact professionally and appropriately with parents and guardians informing them about the club and its activities, exchanges information about the children’s progress and encourages involvement and Cultural Continuity. 
• Maintain records, confidentiality and prepares reports to keep management informed of club participation and activities. 
• Respond to inquiries for the purpose of resolving problems, providing information and or/referring to an appropriate team member. 
• Actively solicit interaction with the community, including volunteers, community service projects, or other appropriate sources of community interaction. 
• Effectively recruit and retain club members.

Skills on Resume:

• Child Supervision (Soft Skills)
• Activity Planning (Hard Skills)
• Facility Maintenance (Hard Skills)
• Safety Inspection (Hard Skills)
• Behavior Modeling (Soft Skills)
• Positive Discipline (Soft Skills)
• Parent Communication (Soft Skills)
• Record Maintenance (Hard Skills)