• Define processes and procedures for support, monitoring, and ticket management.
• Troubleshoot client issues and work as a liaison between Microsoft support teams and the client 
• Understand cost management and optimization in Azure
• Make recommendations to ensure efficient resource use while meeting business requirements
• Automate provisioning, monitoring, maintenance and cost management capabilities across entire client portfolio
• Deliver health checks to continually improve the client Azure environments
• Identifying opportunities to leverage current Azure platform capabilities and ensure alignment with best practices
• Regularly expand service offerings provided as a part of the Neudesic CSP program
• Configure customer environments to meet best practices for Azure resource deployments
• Provide recommendations for cost optimization through available license and resource reservation programs.
• Lead development of reusable deployment templates, implementing for customers based on solution requirements

Skills: Process Definition, Troubleshooting and Liaison, Cost Management (Azure), Resource Optimization, Automation of Cloud Services, Azure Environment Health Checks, Best Practices Alignment, Deployment Template Development

• Monitor and maintain high-availability and disaster recovery plans to maintain business continuity and SLAs.
• Ensure systems and DB administration services are always immediately available to resolve production issues and reduce impact on scheduled work.
• Work with internal teams to deploy projects into the AWS environment.
• Assist Continuous Integration/Continuous Deployment processes and best practices (ITIL DevOps).
• Lead development of reusable deployment templates, implementing for customers based on solution requirements
• Direct global resources for 24x7 support capability
• Train and develop a global talent pool for each support tier, ensuring team knowledge of each Azure platform service and current capabilities.
• Implementing appropriate policies and procedures and reporting of Cloud events
• Identifying opportunities for continuous improvement to improve business efficiencies.
• Work closely with Architecture, Group, and application owners, develop the Data Centre roadmap for Vodafone 
• Ensuring team knowledge of each Azure platform service and current capabilities.

Skills: High-Availability Monitoring, Disaster Recovery Planning, Systems Administration, AWS Deployment, CI/CD Best Practices, Global Resource Management, Training and Development, Cloud Policies Implementation.

• Drive the formulation and execution of cloud strategy
• Assist in managing the cloud infrastructure budget to maximize return on investment
• Identify and implement best practices, such as the AWS Well-Architected Framework
• Drive automation and self-service throughout the SDLC
• Ensure systems security and compliance with PCI, HIPAA, etc.
• Serve as primary contact for vendors, consultants, and auditors related to cloud infrastructure
• Creating optimal platforms for the customers business systems based on the latest Microsoft technologies
• Responsible for the design, develop and own the IT vision & roadmap for Infrastructure - Including Cloud.
• Provide Infrastructure technical consultancy to the IT team whilst understanding and agreeing on - specific requirements for infrastructure such as Regulatory and Commercial drivers including data residency and security.
• Provide Infrastructure leadership in both projects and operations by driving the right solutions for the business.
• Create and drive service roadmaps in order to overcome challenges in migrating services to the cloud (on-prem or off-prem).
• Train and develop a global talent pool for each support tier

Skills: Cloud Strategy Formulation, Budget Management, Best Practices Implementation, Automation in SDLC, Systems Security and Compliance, Vendor Relationship Management, Platform Optimization, Infrastructure Roadmap Development

• Creation and maintenance of a Cloud product and service catalogue driven by market requirements
• Provide input into a strategic roadmap and investment business case materials to support the roadmap
• Hands-on development and creation of Cloud based products and interactions with other systems
• Management of vendors and alliances, as required, to promote and support the product portfolio
• Overlay support as product owner into customers at a project level as a 4th line resource
• Lifecycle management of the current portfolio including decommissioning and refreshing products
• Creation of suitable technical architecture and build materials to support onboarding the products
• Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards
• Compliance with Redcentric’s policies and procedures
• Handling and protection of Redcentric information
• Ensure alignment with each Neudesic service line, and particularly Cloud Infrastructure Services (CIS) to ensure amazing service for clients throughout all phases of their Cloud journey.

Skills: Product Catalogue Management, Strategic Roadmap Input, Cloud Product Development, Vendor and Alliance Management, Customer Support, Lifecycle Management, Technical Architecture Design, Compliance and Standards Adherence

• Work with business partners, and IT teams to ensure highly reliable, available, and performant infrastructure in support of Client's application portfolio.
• Evaluate and recommend emerging computer technologies, including cloud offerings, which may improve the price/performance and availability of enterprise applications.
• Collaborate with IT Teams to establish and document policies and procedures for the creation and management of cloud infrastructure services.
• Monitor and report on utilization, proper implementation and costs associated with various cloud services.
• Evaluate and recommend emerging computer technologies, including cloud offerings, which may improve the price, performance, agility, and availability of enterprise applications.
• Plan and implement migration projects to AWS Cloud
• Develop and maintain Cloud infrastructure
• Provide consulting expertise to stakeholders
• Ensure that solutions provide customer satisfaction
• Ensure alignment with each Neudesic service line, and particularly Cloud Infrastructure Services (CIS) to ensure amazing service for clients throughout all phases of Cloud journey.

Skills: Infrastructure Management, Technology Evaluation, Policy Documentation, Performance Monitoring, Cloud Migration, Infrastructure Development, Stakeholder Consulting, Client Relationship Management

• Expert level hands-on working knowledge of atleast one of the cloud platforms - Azure Or AWS with fundamental knowledge of the rest
• Skill spectrum covering cloud IaaS, PaaS and SaaS 
• Experience in designing for container-based deployment (Docker, K8, or similar)
• Demonstrable architectural breadth across other infrastructure domains - Cloud networking, storage, backup, databases, and cybersecurity
• Thorough understanding of assessment methodologies to develop fit for purpose enterprise cloud strategy
• Good hands-on experience with CI/ CD automation tools, preferably cloud agnostic
• Strong foundation across operating systems and core infrastructure tools
• Ability to led and successfully delivered atleast one end to end large scale enterprise cloud architecture, design, build, or migration project with multi-tier applications

• Working experience in providing infrastructure design and implementation.
• Experience in design and implementation experience indifferent Cloud Service Providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, etc.
• Experience in providing total solution to support cloud service i.e. Provisioning, Automation, Monitoring, Security, Resilience, Backup and Recovery, etc.
• Experience in providing cloud native application infrastructure design e.g. Server less, Kubernetes (K8S), etc.
• Experience on DevOps and Infrastructure as Code e.g.Terraform, Ansible, Git, Jenkins, etc.
• Experience on Cloud and on-premise single sign-on and authentication e.g. LDAP, Forgerock and ADFS.
• Experience in mission critical, high availability, high performance and large-scale systems infrastructure.
• Strong analytical, problem solving, interpersonal and presentation skills.
• Good command of written and spoken English and Chinese. 
• Proficiency in Mandarin

Qualifications: BA in Computer Science with 8 years of Experience

• Experience integrating cloud-based operating systems, back-end databases
• Experience working with container orchestration platforms technologies, including Docker, Kubernetes, Amazon ECS, Microsoft, and LXC
• Experience working with Platform as a Service (PaaS) technologies, including Rancher or OpenShift
• Experience with capturing, evaluating, and validating current and future systems requirements
• Experience in creating project plans and applying systems engineering principles and processes to complete them
• Knowledge of maintaining production-grade applications in virtualized environments, including cloud computing platforms and services
• Knowledge of SAFe, Agile, and DevSecOps practices and methodologies
• Amazon Web Services (AWS) Solutions Architect or MS Azure Fundamentals Certification

Qualifications: BA in Information Technology with 10 years of Experience

• Experience with Defense Acquisition System
• Experience with Model-Based Systems Engineering (MBSE)
• Experience with software development methods, administering VMware solutions, including containers, storage, and resources, and integrating cloud infrastructure solutions, including AWS, Azure and OpenStack
• Experience with U-2, Global Hawk, MQ-1 and MQ-9 sensors and Processing, and Exploitation and Dissemination (PED) architectures
• Experience with AF DCGS
• Systems Tool Kit (STK) Certification
• Business Growth Passion and Diligent and Engaging Communicator
• Experience storage technologies, hardware virtualization support, programming or scripting languages, automation methods, and tools

Qualifications: BA in Software Engineering with 7 years of Experience

• Experience with designing and implementing information management systems for DoD projects
• Experience with supporting the architecture and implementation of Cloud tenant solutions at an enterprise level
• Experience with commercial cloud service providers, including Amazon Web Services or Microsoft Azure
• Experience with engineering solutions in a Linux and Windows multi-tenant environment on commercial Cloud service providers, including Amazon Web Services or Microsoft Azure
• Experience with defining organizational project cloud migration objectives and requirements
• Experience with Platform as a Service (PaaS) technologies, including Kubernetes
• Knowledge of implementing Army and DoD regulations applicable to specification, development, acquisition, and maintenance of IT systems
• Knowledge of DevSecOps
• Ability to adapt to evolving requirements and deliver to project deadlines
• Possession of excellent verbal and written communication skills

Qualifications: BA in Cybersecurity with 6 years of Experience