Closing Specialist Job Description

A Closing Specialist turns an approved commercial loan into a funded, documented one. The work sits inside a bank's commercial lending operations, after credit approval and before servicing takes over, and it covers everything from multi-bank syndications and participations to government-guaranteed deals closed under an SBA Authorization. It is harder than it looks. Each file must match its credit approval exactly and secure a valid lien before funding, even while the specialist carries a queue that can reach 17 to 25 deals at once.

As the Closing Specialist, you convert credit approvals into accurately booked commercial loans, protecting the bank's lien position and keeping documentation exceptions below the bank's target rate. You work within commercial loan operations alongside relationship managers, credit approvers and outside counsel, carrying a personal pipeline of deals while escalating complex structures to senior closers or management.

Career Impact: Closing syndicated, participation and SBA-guaranteed loans gives you documentation fluency that lenders, law firms and title companies recognize as genuine commercial credit expertise.

Business Impact: Clean closings mean borrowers receive funds on the agreed date and the bank books loans that report correctly to its regulator.

Growth Opportunity: Handling files above $5 million with bond, tax credit or derivative components prepares you for Commercial Loan Closing Specialist and closing team lead roles.

• Review credit approvals, loan agreements and outside counsel documents to confirm terms conform to the approved structure and policy.
• Coordinate closing checklists and kickoff calls with borrowers, relationship managers, attorneys and title companies to keep deals on schedule.
• Obtain due diligence including title commitments, appraisals, environmental reports, UCC searches and flood determinations before closing.
• Validate that all conditions precedent and pre-closing requirements are satisfied before funding and lien perfection.
• Prepare closing statements, fee collections and boarding forms so loans book accurately on the system of record.
• Monitor documentation exceptions and conditions subsequent across the assigned portfolio, clearing items within exception rate goals.
• Own a pipeline of concurrent deals, providing weekly status updates and escalating issues that cannot be resolved independently.
• Enforce SBA, BSA/AML and bank policy requirements on every file, including government-guaranteed and syndicated transactions.

• Bachelor's degree in finance, business, legal studies or a related field or equivalent work experience.
• 2 or more years of commercial loan documentation or closing experience, with exposure to legal documentation.
• Working knowledge of commercial credit structures, loan closing requirements and lending regulatory rules, including exception handling.
• Ability to interpret loan agreements, credit approvals and legal documents, including non-standard deal terms.
• Proficiency reviewing title work, lien filings, appraisals and collateral documentation for closing readiness.
• Ability to manage multiple concurrent closings, shifting priorities and firm deadlines with minimal supervision.
• Clear written and verbal communication with borrowers, attorneys and credit partners, explaining funding and exception status.
• Strong attention to detail, with work that is consistently accurate, timely and thorough across every closing file.

• Experience closing SBA loans as a closer or processor, with working knowledge of SBA SOP closing requirements.
• Paralegal certificate or specialized training in escrow, title, real estate or government lending programs.
• Exposure to complex structures above $5 million such as syndications, participations, bonds or tax credit financing.
• Background in loan accounting, including accounting treatment and correct coding of fee income.

• Documentation exception rate per closed file, reflecting how completely files are documented.
• On-time closing percentage, measuring deals funded on the scheduled closing date.
• Percentage of deals with pre-closing requirements collected three business days before closing.
• Booking error count per month, reflecting accuracy of boarding forms and closing statements.
• Average days to clear conditions subsequent, measuring post-closing follow-through.
• Active pipeline size, showing deals carried concurrently against the 17 to 25 benchmark.
• Typical tools: Productivity suite (commonly Microsoft Excel or Outlook).

• Base Salary Range: $50,000 to $75,000 annually, higher for complex commercial portfolios.
• Bonus: Annual discretionary bonus, typically 3% to 8% of base salary.
• Equity: Rarely offered, though some banks provide employee stock purchase plans.
• Health Benefits: Medical, dental and vision coverage with employer premium contribution.
• PTO: 15 to 25 days annually plus federal bank holidays.
• Common Perks: 401(k) match, tuition reimbursement, paralegal or banking certification support.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Offers are contingent on a satisfactory background check, which may include a credit history review consistent with financial services regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available upon request throughout the hiring process. Candidates must be authorized to work in the United States.

The Closing Specialist owns closing coordination for commercial loans involving multi-bank syndications, participations and sales, preparing Salesforce Boarding Sheets so transactions book accurately for servicing and regulatory reporting. Reporting within the commercial loan closing function, the Closing Specialist partners with relationship managers, credit analysts and outside counsel to keep pre and post-closing requirements on schedule.

Key Responsibilities

• Work closely with internal and external customers, including but not limited to relationship managers (RM), credit analysts, treasury, customer derivatives, trade services, loan administration, capital markets, collateral, lenders, responsible attorney and outside counsel, to respond to customers' requests, provide status updates and clarify details of the transaction.
• Review and interpret non-standard, syndicated, participation and third party agreements to close the transaction as documented.
• Prepare a Boarding Sheet in Salesforce to enable loan administration to properly book transactions on the core (ACBS) for servicing and accurate reporting to the bank's regulator.
• Facilitate loan closings for member syndications, bond and note purchases, purchased participations and non-syndicated external transactions.
• Close loans within assigned portfolio with guidance as needed on the more complex transactions.
• Ensure that all conditions precedent and key audit controls have been satisfied and complete the necessary legal and closing tasks as the transaction progresses.
• Process file close outs and update Salesforce system.
• Create, maintain and manage vital records to ensure metadata are accurate per guidelines, and ensure internal and external stakeholders receive the right information at the correct time during the closing life cycle.
• Track conditions subsequent (non-collateral related) and prepare online banking forms for new customers.
• Maintain adherence to changing bank policies and procedures to ensure consistency and quality.
• Analyze exception reports and process any corrections needed.
• Take ownership of assigned transaction pipeline, meeting daily deadlines, and identify potential issues, escalating appropriately when unable to solve independently.

Required Qualifications

• High school diploma, with a Bachelor's degree in legal studies, accounting, finance, business and/or paralegal certification preferred.
• (1) or more years of experience as legal assistant, paralegal, commercial loan closer, or loan accountant, preferably in commercial banking or financial services industry, or appropriate combination of education and experience.
• Basic knowledge of commercial loan documentation, credit practices, accounting systems and loan structures.
• Knowledge of accounting treatment and correct coding of fee income, with understanding of loan accounting principles.
• Analytical and decision-making skills, with the ability to solve problems and identify when to escalate issues.
• Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel).
• Ability to manage assigned portfolio to meet constantly changing priorities and deadlines.
• Demonstrated ability to produce work that is timely, accurate and thorough.
• Ability to interact with and engage others appropriately, and to work independently with minimal guidance as well as collaboratively in a team environment.
• Strong organizational and time management skills.
• Excellent detail and customer service orientation.
• Excellent verbal and written communication and interpersonal skills.

Embedded within the commercial lending operations group, the Closing Specialist delivers accurate, timely fulfillment of commercial loans, from due diligence and legal documentation through funding, booking and lien perfection. Working closely with front line bankers, credit approvers, attorneys, title agents and third party vendors, the Closing Specialist keeps documentation within credit approval and exception rate goals while protecting the bank's risk and controls.

Core Functions

• Lead communication with key members of the commercial front line as well as credit partners and other internal partners to ensure consistent application of the Bank's procedures and processes.
• Deliver services efficiently to internal and external clients for all related activities including, but not limited to, due diligence processing, documentation processing, closing, funding and post-closing functions.
• Support the commercial lending process by producing legal and supporting documentation required for closing various types of commercial transactions through timely and accurate input to internal systems.
• Manage documentation risk by ensuring documentation is in compliance with credit approval, secure a valid lien, and confirm that all pre-closing requirements are satisfied.
• Manage documentation quality to ensure it meets or exceeds Bank's exception rate goal by identifying required loan documentation for various loan types and pledged collateral, consistently monitor exception activity and provide timely follow-up and clearing of exceptions.
• Provide clear verbal and written communication to third parties (e.g. internal lines of business, attorneys, insurance agents), as needed.
• Facilitate external loan closings (e.g. attorney closing), process executed loan documentation for booking, accurately disburse loan proceeds, secure lien positions and submit completed loan packages to Loan Services in a timely manner.
• Provide superior service to internal clients by taking ownership of client needs and requests and following through to ensure timely and accurate resolution.
• Keep up to date on the bank's regulatory and compliance policies and procedures as well as footprint states legal requirements.

Qualifications & Experience

• Post-Secondary education or equivalent work experience, with a Bachelor's degree or certificate in related field.
• Professional license or specialized training in escrow, title, real estate, government programs (SBA and EXIM), and specialized lending programs.
• 2-7 years of experience in banking, finance, credit operations, loan consultation or administration, and in the execution of legal documentation and associated processes.
• Prior experience or knowledge of loan closing and lending regulatory requirements, with experience in all loan closing components including documentation, approvals, exceptions and administration.
• Previous SBA experience strongly preferred.
• Intermediate commercial credit knowledge including loan closings, legal documentation and exceptions.
• Proficiency in reviewing title work, surveys, collateral, lien filings, appraisals and environmental reports.
• Ability to manage a queue of 17-25 deals with various product types, requirements and documentation deadlines.
• Knowledge of commercial loan systems and familiarity with nCino.
• Strong organizational skills and the ability to handle multiple tasks independently under tight time constraints.
• Demonstrated effective verbal and written communication skills for the purpose of explaining the loan closing process, funding, booking, exceptions and associated legal documentation to internal, external clients and appropriate counsel.

Reporting to SBA Department management, the SBA Core Closing Specialist owns each loan through processing and closing, confirming due diligence meets the SBA Authorization and ordering appraisals, environmental reports and UCC searches. Partnering with borrowers, brokers, bank counsel, underwriters and loan officers, the SBA Core Closing Specialist secures timely, compliant closings that satisfy SBA lending requirements.

Primary Duties

• Review loan approval and bank file and engage bank counsel, working directly with attorney to ensure necessary loan documents are prepared and all legal recommendations satisfied.
• Generate closing checklist and coordinate initial kickoff call with borrower, lender, and attorney.
• Order third party reports as necessary, including the appraisal and environmental reports, UCC Searches, and Corporate entity searches.
• Work closely with each party internal and external to ensure smooth closing process, and communicate timely with borrower regarding missing items needed to complete loan closing.
• Update and manage pipeline report on a weekly basis to keep management informed of progress to loan closing, and contribute to weekly and monthly meetings discussing status of loans and other closing updates.
• Coordinate with underwriter during the closing process regarding necessary loan modifications.
• Ensure the accuracy of the loan file, including all packaging documents, a satisfaction of credit conditions, and compliance with SBA lending requirements.
• Collect all pre-closing requirements at least three (3) business days before proposed closing date.
• Resolve any internal and external customer problems, issues or questions, both verbally and in writing, to ensure customer satisfaction and to maintain productive relationships with other bank staff and departments.
• Adhere to policy and procedure of SBA Department and comply with BSA/AML/OFAC regulations and guidelines.

Skills & Qualifications

• 3+ years' experience in commercial loan documentation.
• Working knowledge of SBA SOP closing requirements.
• Ability to input and interpret data.
• Proficient in MS Windows/Outlook.
• Problem solving skills and proven decision-making ability.
• Good organizational skills and detail-oriented.
• Ability to multi-task and prioritize while speaking with customers, working in a fast-paced environment where changes to procedures are common.
• Excellent verbal communication and negotiation skills, with the ability to communicate in a respectful and assertive manner.
• Ability to maintain composure with difficult or irate customers.
• Promote a positive work environment.
• Ability to work flexible schedules as customers are located in all U.S. Time Zones, including Hawaii.

Sitting at the intersection of residential mortgage closing and loan servicing, the Post Closing Specialist builds a clean handoff by reviewing executed closing documents, following up on trailing documents and shipping loans to the document custodian. Operating across internal teams, third party vendors and the sub servicer, the Post Closing Specialist protects data integrity in the Real Estate system so loans are handled properly and on time.

Duties

• Review original closing documents to ensure they were properly executed.
• Follow up on, review, request corrections, and scan all trailing loan documents.
• Package and ship loans to the document custodian.
• Perform quality assurance reviews on a percentage of the closed loans.
• Ensure data integrity in the Real Estate system and with the sub servicer.
• Escalate to management all unresolved issues, where appropriate.
• Record executed closing documents with applicable county municipality meeting the lender and process requirement.
• Prepare transmittal correspondence to remit required payments to third parties as they relate to closed transactions.

Requirements

• High school diploma or GED, with an Associate's or Bachelor's degree preferred.
• (3) to (5) years of residential mortgage lending or relevant real estate settlement experience preferred, with good knowledge of lending post-closing and quality assurance practices.
• Working knowledge of residential lending programs and practices.
• Strong basic math skills including addition, subtraction, multiplication, division, percentages, and fractions.
• PC proficient at the intermediate level, comfortable with new technology systems and paperless environment.
• Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.).
• Good written and verbal communication skills and good customer service skills.
• Ability to adapt well to a fast paced and constantly changing business environment and to multitask.
• Ability to work in a team-oriented environment.
• Attention to detail.

A key member of the mortgage post-closing team, the Post Closing Specialist delivers accurate loan files by running targeted custom audits, managing the loan exception tracking report and issuing post consummation closing disclosures. Collaborating across funders, processors, underwriters and QC personnel, the Post Closing Specialist clears defects and missing investor items so loans remain compliant.

Functions

• Perform targeted custom audits and determine necessary corrective actions to clear the defects.
• Assist with compliance related projects as needed.
• Send out daily reporting and manage the loan exception tracking report.
• Obtain title/escrow final closing statement after funding/disbursement, balance system, and issue post consummation closing disclosure.
• Review all files for completeness and accuracy and comply with investors on missing items.
• Assist all operational staff including funders, processors, underwriters and QC personnel.
• Process incoming mail and input data into Encompass.

Experience & Qualifications

• Bachelor's degree.
• Knowledge of mortgage loan types and documents.
• Understanding of basic technology systems (Encompass, Microsoft Office and Google Suite).
• Excellent troubleshooting and critical thinking skills.
• Strong initiative and ability to work well in a fast-paced team driven environment.
• Strong communication skills to liaise with internal and external stakeholders.
• Strong customer service skills.

Sound commercial lending decisions depend on the Closing Specialist, who shapes the review of loan files by verifying required documents, interpreting disclosures such as APR and payment terms, and identifying Credit Policy Exceptions. Serving as a contact for insurance companies, customers, attorneys and lenders, the Closing Specialist keeps flood, UCC and insurance tracking current and conforming to Federal and State regulations.

Accountabilities

• Review all loans to verify all required documents are present, accurate and complete.
• Review basic to complex documentation to reflect accuracy of data and conformity to established procedures and policies.
• Review all loans for approval by appropriate authority level.
• Review and interpret all loan disclosures for accurate disclosure of APR, payment terms, etc.
• Review all notes, mortgages and/or other documents for compliance, accuracy and completeness, and determine if legal documentation is missing from closing package.
• Review all loans for adherence to Bank credit policy relative to rate, term, collateral, etc., and identify Credit Policy Exceptions.
• Enter and track missing legal documentation on Document Tracking System, update the system upon receipt, expiration and maturity, and create reports from it to identify missing legal documentation for branches, lenders and attorneys.
• Work with insurance companies, customers, attorneys, lenders, and other vendors to ensure flood, UCC's and insurance tracking and monitoring is up to date and conforming to Federal and State regulations.
• Process loan payoffs as needed, prepare requests to attorneys, lenders and customers for all loan products, calculate interest amounts and research the discrepancies.

Technical Qualifications

• Paralegal certificate desirable.
• Two to five years experience in related field.
• Experience with consumer and commercial loan products.
• Solid understanding of legal documentation.
• At least intermediate technology skills including knowledge of word processing, database and spreadsheet applications.
• Very detail oriented and highly organized.
• Customer service oriented.

As the Post Closing Specialist, this role owns the audit and archival of first and second mortgage loans, tracking trailing documentation and forwarding documents to the Circuit Court Clerk for recording. The credit union's mortgage operations team relies on this work to complete files with Service Center staff and Mortgage Processor/Closers while keeping records compliant and securely archived.

Activities

• Open, distribute and process mail received from closing agents, and update mortgage loan origination system to reflect when documents are received.
• Audit various types of first or second mortgage loans to ensure that all required documents are complete and required signatures obtained.
• Review reports from mortgage origination system to monitor receipt of closing packages from title companies and service centers.
• Forward mortgage forms, satisfactions, and other required documents to the Clerk of the Circuit Court in the appropriate county for recording, or electronically record documents when able, and confirm that all documents are received by the appropriate Circuit Court Clerk.
• Audit incomplete loans for missing paperwork, internal errors, and pending forms mailed for required signatures.
• Communicate with Service Center staff and Mortgage Processor/Closers to obtain all required paperwork, signatures, and error corrections in order to complete the file.
• Update mortgage origination system(s) with dates, notes and correct loan status as it relates to auditing mortgage files, and use its reports to track and follow up on trailing documentation to complete audit and archive file.
• Prepare, sort, scan and upload legal and loan support documents for optical imaging, and ensure imaged files are moved from mortgage loan origination system and sent for archival.
• Respond to all incoming emails and communications within established timelines, ensuring documents sent outside of the credit union are securely protected and sent to the appropriate parties.
• Assist with balancing general ledger for the electronic recording checking account as needed, researching and resolving discrepancies.
• Prepare files for audit, in cooperation with internal audit staff.
• Attend job-specific training classes as requested by manager, and complete annual BSA/AML compliance training and FACT Act Red Flag training, understanding the employee's role in maintaining an effective BSA/AML compliance program.

Position Requirements

• High school diploma or equivalent.
• 2 or more years' previous experience in audit or quality control, preferably with a financial institution.
• Basic knowledge and understanding of Credit Union products, services, policies, and procedures pertinent to the job.
• Basic knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
• Basic accounting skills in order to understand credit and debit processing.
• Basic knowledge and understanding of all Credit Union computer systems and software applications required to perform job duties.
• Accurate, detail-oriented, and organized.
• Able to resolve routine problems and situations.
• Able to prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines.
• Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with members, staff, vendors, and government regulators, with the ability to communicate information that requires some explanation or interpretation.

Commercial Loan Closing Specialist leads the closing of complex commercial loans typically greater than $5 million, coordinating the deal team, internal counsel, outside counsel and title companies while confirming structure and terms conform to credit approval. The work directly supports Sales and Portfolio Managers by mitigating exceptions, protecting the bank's interest and building positive customer relationships through closing and post-closing activities.

Operational Focus

• Initiate and drive the loan closing process, developing and maintaining relationships, and coordinating the activities, decisions, and communications amongst the deal team along with internal counsel, outside counsel, and third parties.
• Maintain the integrity of loan closings, due diligence, documentation, compliance and loan booking.
• Review closing documents, ensure the loan structure and terms conform to credit approval and bank policies and requirements to close are in place, and identify and appropriately mitigate exceptions.
• Make decisions that influence risk management and customer relationships for loans that are typically greater than $5 million, with custom, complex terms that may involve acquisition, bonds, syndication, tax credits, credit derivatives, etc.
• Collaborate with Sales and Portfolio Managers to influence business decisions.
• Proactively identify potential risks and adverse situations that may impact the bank's interest at loan and portfolio level, including other business segments as assigned, and communicate and/or escalate risks, pursue corrective action and drive solutions.
• Obtain and review due diligence such as title commitments, flood determinations, insurance and other pre-closing items, and coordinate review with respective banker, outside counsel and title company.
• Prepare closing statements, ensuring all fees are collected (e.g. appraisal fees, commitment fees and other closing fees).
• Prepare forms necessary to book loan on system of record.
• Clear any outstanding post-closing items and collateral exceptions, working with Commercial Loan Servicing to resolve errors.
• Manage closing checklist, certifications, and closing files according to Business Segment standards.
• Develop and maintain positive relationships with the customer, which may involve customer-facing activities such as conference calls, correspondence, pre- and post-closing meetings, notarizing signatures, and attending loan closings.

Knowledge Skills & Abilities

• Bachelor's Degree or 3+ years of Commercial Banking experience may be considered.
• Minimum 3-5 years of experience.
• Minimum 2 years experience with Commercial Loans documentation and closing.
• Ability to understand and interpret commercial deal structures and legal documents, work through "gray areas", and leverage resources to expedite complex concurrent processes.
• Proficient use of Microsoft Office and other internet resources.
• Confidence, assertiveness, professionalism, and ability to interact with all levels within the organization in a professional manner.
• Excellence in customer service, highly motivated, focused and goal oriented.
• Excellent written and verbal communication skills, including grammar and demeanor.
• Strong organizational skills with attention to detail, planning and follow-up.
• Ability to work independently on multiple tasks without compromising quality.

The Lot Closing Specialist oversees the contract process for land acquisition, tracking due diligence, Request To Close preparation and earnest money deposits so closing timelines hold. Reporting within the Land and Legal teams, the Lot Closing Specialist coordinates with title companies, municipalities and regional land teams to keep contracts compliant and earnest money records accurate.

Key Deliverables

• Follow up regularly to verify status and assist in keeping closing timeline on track.
• Set up new projects.
• Work with other Specialists to verify new community set up is in compliance with contract and Lot Committee approved deal terms.
• Track DD daily to ensure DD is exited on time with limited extensions.
• Verify all DD tasks are complete through working with regional land teams.
• Manage the Request To Close tracker, an internal report requiring multi department interaction and communication.
• Review contracts and verify compliance when date changes are requested.
• Track to be developed lots.
• Process and track Earnest Money Deposits.
• Request EMD and EM returns from title companies and keep detailed accounting of all EMDs and credits for closing and terminations.
• Work with accounting to verify refundable/non-refundable status.

Professional Experience

• 3-7 years of experience in real estate and real estate contracts and closings.
• Familiarity with Title, Liens, HOA and HOA docs.
• Calendar Management.
• Intermediate Excel and Adobe skills required.
• High level of communication, as the assignment requires coordination across geographies and organizational levels.
• High level of organization and exceptional organization skills.
• Proactively problem solve, analyzing the remaining challenges and overcoming, resolving or concluding on next steps.
• Exceptional verbal and written communication skills.

Embedded within investment operations, the Investment Closing Specialist oversees capital draws from a variety of investors, aligning contractual notification periods and ensuring wires are prepared for approvers. Working closely with in-house attorneys, investment professionals and the Senior Investment Closing Manager, the Investment Closing Specialist meets investment funding deadlines and keeps accounting entries accurate across the in-house database.

Areas of Ownership

• Ensure capital is drawn from a variety of investors through alignment of contractual notification periods.
• Collaborate with in-house attorneys and investment professionals to meet investment funding deadlines.
• Ensure the quality and consistency of accounting entries inputted into the in-house database.
• Ensure wires are initiated and prepared for wires approvers.
• Monitor banking institutions to ensure outgoing wires are delivered at the timing established by general partners.
• Develop and maintain effective closing procedures.
• Act on behalf of the Senior Investment Closing Manager when unavailable.

Background & Experience

• Minimum of 3 years of Accounting Operations experience.
• Interpretation and assessment of cash requirements to complete closing of investments, with intermediate mathematical skills.
• Proficient in extracting detailed information from electronic databases.
• Highly proficient use of Microsoft Excel and Microsoft Word, with willingness and ability to learn new computer skills and software.
• Strong written and verbal communication skills, including communication to external parties and significant interaction with all levels of leadership and staff.
• Engaging, approachable disposition to interface with many departments, all levels of management, clients and business partners in various global locations and time zones, with a professional demeanor and ability to work well in a team environment.
• Highly organized and detail oriented, with acute attention to accuracy and detail.
• Ability to multitask, establish appropriate priorities, work on multiple and sometimes competing projects concurrently, and meet inflexible deadlines.
• Ability to perform independently, apply abstract thinking and work autonomously to complete projects on time and achieve all deadlines and goals.
• Maintain strict confidentiality of client, investment and company information at all times.

Reporting to mortgage management, the Post Closing Specialist refines loan files before investor delivery, identifying incorrect or missing documents and transmitting completed files in the loan origination system by the delivery expiration date. Partnering with mortgage personnel and investors, the Post Closing Specialist resolves suspense issues within investor timeframes, minimizing additional cost to cure.

Role Responsibilities

• Review all loan files prior to shipping to investor.
• Identify any incorrect and/or missing documents.
• Alert management of any issues with the file and facilitate timely resolution with mortgage personnel.
• Package, upload and/or transmit reviewed and completed loan files on or before the delivery expiration date targeted in the loan origination system (LOS) according to the specific investor guidelines including all sub-servicer guidelines.
• Research all suspense issues to determine validity of the issue and the correct course for resolution.
• Address and/or clear all issues in a timely manner in accordance with the timeframes dictated by the specific investors so as to minimize additional cost to cure.
• Input and maintain information within the loan origination system (LOS) from the initial notification of the suspended loan until the loan is funded.
• Assume additional responsibilities as requested by management for the purpose of facilitating corporate objectives.
• Keep a high level of communication with all parties involved.

Education & Experience

• High School Diploma.
• At least 1 year of prior post closing experience.
• Proficient with all guidelines and websites necessary to complete job functions.
• Proficient in Word, Excel, and Outlook applications.
• Excellent verbal and written communication skills.
• Positive attitude, dependable, self-motivated, and requiring minimal supervision.
• Able to work under pressure to meet deadlines.
• Able to organize, prioritize, and manage time.

Sitting at the intersection of SBA commercial lending and loan operations, the Post Closing Specialist advances the clearing of post-closing exceptions, handling ticklers for mortgage recordings, UCCs and vehicle titles. Operating across Closers, Packagers, Title Companies, Lenders and Loan Operations, the Post Closing Specialist keeps documentation compliant with bank policy and government regulations while supporting audit requests.

Job Functions

• Review all exception reporting to ensure accuracy and discuss or propose any changes to management.
• Monitor all post close related exceptions originated at closing and work to clear priority items quickly through reports detailing exceptions and post close follow-up items.
• Work directly with Closers, Packagers, Pre-Close Reviewers, Attorneys, Title Companies, Lenders and Loan Operations to help address post-closing exceptions in a proactive manner.
• Use clear communication and document all activities within the loan system.
• Respond to ticklers, i.e., mortgage recordings, UCCs, vehicle titles, and other follow up as required.
• Assist with Audit requests.
• Review and organize all documentation for compliance with bank policy and/or government regulations and overall completeness and accuracy.
• Use third party services such as CT Lien, E-Tran, Municipal websites etc.

Minimum Qualifications

• High school diploma or GED required.
• SBA or commercial loan experience preferred but not required.
• Knowledge of SBA loan closing and processing requirements.
• Strong analytic and reasoning skills.
• Experience with Fiserv Navigator and nCino (Salesforce.com) a plus.
• Computer literate with working knowledge of Microsoft Office Suite, specifically Outlook, Excel, Word and PowerPoint.
• Strong sense of urgency, ability to work with all levels of management, willingness to learn new concepts, adaptability to frequent change, sense of ownership and strong attention to detail.
• Strong ability to work in a team based environment.
• Excellent verbal and written communication skills.

A key member of Loan Operations, the Loan Post-Closing Specialist oversees filing and safekeeping of new loan documentation and the timely release of collateral on loans paid in full, recording mortgages and satisfactions through the SimpliFile portal. Collaborating across the department with the Loan Servicing Supervisor, the Loan Post-Closing Specialist keeps records accurate and payoff requests handled promptly.

What You'll Do

• Monitor the portfolio for closed loans, send cancelled note to borrower, prepare satisfactions and/or terminations as appropriate, and cancel life of loan flood certificates.
• Record mortgages and mortgage satisfactions to the county of record through the SimpliFile portal.
• Calculate mortgage filing fees and fund the Bank's checking account from appropriate GL.
• Monitor LoanOps email box for payoff requests.
• Scan, file, and index loan documentation to Synergy.
• File original notes and modifications to fireproof cabinet.
• Make recommendations for procedural changes to increase efficiency.
• Perform various general clerical duties.

Required Qualifications

• High School Diploma or equivalent.
• Three or more years of Loan Operations Experience.
• Knowledge of MS Excel, MS Word, Adobe.
• Ability to communicate effectively with individuals and groups across the company, with good interpersonal skills and oral and written communication skills.
• Strong organization skills and detail oriented.
• Ability to read, write, and speak using the English Language.