Job Summary: 

• Directs daily operations of the Closing Department and supervises employees
• Hires, trains, assigns, disciplines, conducts performance appraisals and recommends salary adjustments and/or promotions. 
• Prepares monthly incentive pay reports.
• Organizes, manages and directs Closing pipeline, assisting with any issues so there are minimal errors, and maintains quick turn-time on funding. 
• Monitors closing calendar to ensure manageable schedule and closing completions.
• Establishes team efforts with other managers, to obtain efficiencies and cohesiveness. 
• Establishes and implements short and long-range departmental goals, objectives, policies, and operating procedures.
• Keeps up to date on related laws and regulation changes, and communicates to necessary parties.
• Oversee and manage daily operations of closing.
• Provide and develop training for new hires as well as provide ongoing training for existing staff.
• Administer and communicate new policies and procedures to eliminate future issues found through this process.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Operational Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Goal Setting and Strategy Development (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Training and Development (Soft Skills)
• Problem Solving and Issue Resolution (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Review pipeline reports to ensure timelines are being met and data accuracy.
• Manage close of escrow, QC issues and expiration dates, and review with other AOMS management to find solutions to any recurring errors.
• Update staff with industry and regulatory changes.
• Maintain data integrity in Encompass by evaluating files in the process to ensure they have been closed accurately.
• Ensure that closing personnel are adequately trained and educated, and have the skills necessary to be accountable for their work
• Ensure that the right talent is in place to achieve strategic targets by dedicating time and resources to staffing, talent management and capability-building
• Assess the organization’s current closing capabilities against future closing objectives and requirements, and formulate a strategy to build required competencies through internal development and recruitment
• Address resource limitations by ensuring workload is effectively allocated, roles are clearly defined, interdependencies are understood, team members are satisfied with their jobs, and valued-added programs and associated resources—whether through additional headcount or outsourcing— can be justified to executive management

Skills on Resume: 

• Pipeline Management (Hard Skills)
• Quality Control and Problem-Solving (Hard Skills)
• Regulatory Compliance and Industry Knowledge (Hard Skills)
• Data Integrity and Accuracy (Hard Skills)
• Training and Development (Soft Skills)
• Talent Management and Staffing (Soft Skills)
• Strategic Capability Assessment (Hard Skills)
• Resource Allocation and Optimization (Soft Skills)

Job Summary: 

• Manage, coach and develop a group of Closers and Closing Admin including Performance
• Recruits and retains qualified, like-minded Closers
• Ensures Closing activity meets Compliance and Corporate standards
• Executes closing capacity plan to ensure quality and service levels are being met consistently.
• Execute action plan to improve Closer performance based on quality and efficiency results
• Reviews and resolves escalated Closing Issues
• Monthly one-on-one with all direct reports, and monthly staff meeting with all direct reports.
• Accountable for timely response to investor, regulatory, compliance, QC audits and Stips for the
• Conducts loan-level reviews/audits to evaluate quality and consistency for both Processor
• Measure, monitor, report and remediate to ensure Closing operates within turn time deliverables, quality standards and cost standards.

Skills on Resume: 

• Leadership and Coaching (Soft Skills)
• Recruitment and Retention (Soft Skills)
• Compliance Management (Hard Skills)
• Capacity Planning (Hard Skills)
• Performance Improvement (Hard Skills)
• Issue Resolution (Soft Skills)
• Communication and Reporting (Soft Skills)
• Quality and Efficiency Monitoring (Hard Skills)

Job Summary: 

• Provide a seamless transaction to borrower and builder, achieve customer satisfaction levels as evidenced by surveys, ensure that loans in their pipelines are managed expeditiously, and close employee loans as assigned
• Monitor daily closing reports and conduct random audits of loans to ensure that company policies and procedures are being followed by the closers
• Determine the disbursement of incoming loan files to Closers based on volume and ensure that loans in their pipelines are managed expeditiously
• Troubleshoot and resolve any issues that may arise in the day-to-day about loans in closing
• Perform Quality Control 2nd level review
• Provide employee performance evaluation and participate in retention and succession planning
• Assist Assistant Vice President
• Create, document and train closing business process/checklist/procedures either solely or as part of a larger project management team as a closing subject matter expert
• Establish and maintain a high-performance team of professionally trained and motivated staff through effective performance management and career-development activities
• Lead team in achieving People Services/talent metrics

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Loan Management (Hard Skills)
• Compliance and Quality Control (Hard Skills)
• Problem-Solving and Troubleshooting (Soft Skills)
• Process Improvement (Hard Skills)
• Performance Management (Soft Skills)
• Leadership and Team Building (Soft Skills)
• Project Management (Hard Skills)

Job Summary: 

• Collect all information required to begin processing a file on time and following the RamQuest File Status module completion schedule
• Maintain an ongoing relationship with Asset Management companies who handle REO/Relo
• Order abstracts (or updates, as applicable) and any additional documentation or information required
• Review the attorney’s Commitment to any curative work, address minor issues and work closely with the Attorney to address major issues
• Ensure that RamQuest Order Entry, Notes, and File Tracking Status modules are accurately and completely updated on a timely basis and Dashboard is fully utilized
• Upload notes and documents to Asset management portals for review and approval
• Understand all steps required to successfully and timely close a file
• Develop mutually respectful relationships with Asset Management companies, agents, lenders, abstractors, and other individuals whose services and/or knowledge are integral to successfully processing a file
• Continually review the RamQuest modules for completeness, accuracy, and adherence to the New File Procedure Instructions
• Coordinate with down liners for closings taking place outside of Delta Title Corporation
• Prepare all documentation required for closing and any deposits for daily remote deposits
• Scan all documents to File Scan and issue the Owner’s Title Insurance Policy, if applicable
• Assist other Closing Coordinators, and maintain the privacy of non-public private information
• Maintain a Clean Desk Policy and protect NPI as required by Delta Title’s internal policy and ALTA’s Best Practices

Skills on Resume: 

• File Management and Processing (Hard Skills)
• Relationship Management (Soft Skills)
• Attention to Detail (Soft Skills)
• Proficiency in RamQuest Systems (Hard Skills)
• Documentation and Compliance (Hard Skills)
• Coordination and Communication (Soft Skills)
• Process Adherence (Hard Skills)
• Support and Assistance (Soft Skills)