Client Technical Specialist Job Description

A sales engineer answers the technical questions raised during a deal, while a Client Technical Specialist also owns the trial itself, from pilot design through the client's readiness to deploy. The buyers are often IT directors weighing cloud, virtualization, and AIOps investments against competing products. Trust is earned on technical detail. Business partners that build services on the same technology also look to the specialist for enablement, while the sales side and the engineering side each expect a different kind of technical input.

Success as a Client Technical Specialist means turning a client's business requirements into a technical case that buyers, sales teams, and business partners can each act on. The specialist works alongside sales directors and engineering teams within a sales region, with scope spanning large client organizations and their technical and executive stakeholders.

Career Impact: Regular work with IT directors on proof-of-value cycles earns standing in the AIOps and virtualization market among technical and executive audiences.

Business Impact: Accurate technical requirements captured early shorten the path from pilot to deployment for large client organizations and the partners who serve them.

Growth Opportunity: Exposure to data science, cloud, and data center topics broadens technical range, and partner enablement work adds scope toward business development.

• Advise clients, sales teams, and business partners on technical requirements, competitive positioning, and solution fit for stated business needs.
• Lead technical presentations and product demonstrations for audiences at every level of the client organization, in person and online.
• Run proofs of concept, pilots, and trials that demonstrate business value and lead to client investment in strategic solutions.
• Assess technical feasibility and qualify opportunities by studying client business, technical, and competitive environments before proposing solutions.
• Document technical requirements that prove business value across large client organizations and associated sales regions.
• Coordinate implementation planning and client readiness to accelerate adoption and deployment of the solution.
• Support technical enablement and onboarding of business partners who build and provide services on the solution.
• Relay client feedback and technical requests to engineering and development teams to inform product direction.

• Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• 3 or more years of sales engineering or pre-sales experience, with direct client-facing responsibility in complex IT environments.
• Clear written and verbal communication skills for explaining technical information to audiences at every level.
• Working understanding of cloud, virtualization, and AIOps concepts and how solutions fit within client IT environments.
• Understanding of the competitive landscape and the technical features of competing products in the same market.
• Business acumen to translate client business problems into technical requirements and solution designs.
• Ability to build and maintain relationships with clients, sales teams, and business partners at all organizational levels.
• Proven ability to deliver product demonstrations, pilots, or proofs of value to technical and executive audiences.

• Experience applying statistical and machine learning models to business problems during client-facing pre-sales engagements.
• Direct sales engineering experience in a start-up environment, including customer-facing technical presentations and demonstrations.
• Sales experience at the IT Director level, backed by a network of clients and business partners in IT operations.
• Hands-on data engineering knowledge, including preparing and transforming client data for analysis and AI automation, including automating data pipelines.

• Proof-of-concept conversion rate (%), showing how often pilots lead to client investment
• Implementation planning to deployment time (days), measuring how quickly clients adopt the solution
• Partner onboarding cycle time (days), measuring how quickly new partners are fully onboarded
• Client feedback items relayed to engineering per quarter (count), showing field insight reaching product teams
• Pre-sales technical question response time (hours), showing how fast client questions are answered

• Base Salary Range: $105,000 to $150,000 per year, varying by market and seniority
• Bonus: Variable pay of 10% to 25% of base, often tied to team targets
• Equity: Restricted stock units at larger technology employers, typically vesting over four years
• Health Benefits: Medical, dental, and vision coverage, often with employer-paid premiums or health savings account contributions
• PTO: 15 to 25 days of paid time off plus company holidays
• Common Perks: Remote or hybrid options, retirement plan matching, learning stipends, and travel expense reimbursement

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment offers are contingent on a satisfactory background check and proof of authorization to work in the United States. Qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations under the Americans with Disabilities Act are available on request during the application and interview process.

The Client Technical Specialist owns the handoff from product development to commercial launch, validating technical value propositions for new seed brands and shaping selling messages. Reporting to the Commercial Unit, the Client Technical Specialist trains commercial teams alongside Sales Heads and extends product use into new crops and geographic areas, adding to sales growth.

Key Responsibilities

• Bridge product development (Research & Development) to commercial phases by driving the market development activities which focus on product pre-commercial to early commercial stage and providing product technical value proposition, development of positioning & selling messages.
• Explore and capture the business growth opportunities aligned with Commercial Unit and marketing strategy, focusing on sales expansion activities prioritized on product use extension in new crops, new geographic areas, as well as regaining market.
• Provide product technical and market technical insights as input to enable sales & marketing excellence and for product development.
• Lead technical validation of value propositions for new or strategic product brands in line with product portfolio strategy set forth by Commercial Unit strategy or Territory.
• Translate technical data into a technical story to support value proposition.
• Drive and support new product launches.
• Provide market technical insights as well as key competitors' products.
• Collaborate and establish relationships with key institutes and technical organizations for potential partnership in delivering Commercial Unit and Free to Operate strategy.
• Develop and implement technical capability development programs for commercial teams in the Commercial Unit, in collaboration with the Sales Capability Manager and Sales Heads.

Required Qualifications

• University degree in Agriculture.
• Deep product knowledge and 3 or more years of broad experience in seeds.
• Good commercial mindset or commercial experience.
• Ability to be proactive and results-oriented.
• Good communication skills in both Vietnamese and English.

Embedded within the Water Safety Services Marketing Team, the Client Technical Specialist delivers water safety audits and written water safety plans that reduce waterborne pathogen risk, with an emphasis on Legionella control in building water systems for institutional clients. Working closely with sales teams, the Technical Specialist presents findings, training, and educational seminars at customer review meetings, helping facilities apply best practice guidelines for safe water management.

Core Functions

• Apply industry best practices for waterborne pathogen risk reduction with emphasis on Legionella control and waterborne pathogens associated with building water systems.
• Conduct water system assessments and summarize findings in a technical report.
• Manage customer meetings and communicate technical reports to the customer.
• Support the presentation of key findings and service reports during customer review meetings.
• Create and present customer / field representative water safety training.
• Present educational seminars on best practice guidelines to manage water safety in a facility.
• Work closely with sales teams to schedule, conduct, and manage hazard assessment services.
• Assume various marketing and technical projects.

Qualifications & Experience

• Bachelor of Science in a science-related area (i.e., biology, microbiology, engineering, etc.).
• Previous marketing, technical consulting, and/or customer-facing experience.
• Familiarity with risk evaluation and risk reduction strategies for waterborne pathogens in building water systems.
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Strong problem-solving skills.
• Able to manage multiple projects.
• Willingness to make frequent domestic travel (about 50% of the time) to customer locations.

Reporting to Operations, the Client Technical Specialist builds and maintains audio systems and implementation regression tests while supporting the development of complex audio systems across mobile, desktop, and first-party hardware. Partnering with QA to triage reported issues and complete testing cycles, the Client Technical Specialist supports the delivery of sonic experiences and maintains technical documentation.

Primary Duties

• Support teams in the development of complex audio systems in mobile, desktop, and first-party hardware environments.
• Assist in the preparation, delivery, and implementation of sonic experiences.
• Support ongoing Operations and QA initiatives while participating in ad hoc and scheduled testing cycles.
• Work with QA to investigate, triage, escalate, and follow up on issues reported with the internal bug tracking system.
• Maintain audio system and implementation regression tests.
• Establish and maintain technical best practices, including support documentation.
• Contribute creatively and technically to define audio experiences.
• Execute in a highly fluid environment.

Skills & Qualifications

• 2 or more years of professional experience in creative production in software development, with emphasis on audio and audio integration.
• Demonstrated experience supporting the needs of complex audio systems and production pipelines.
• Experience testing and maintaining sonic experiences.
• Solid understanding of DSP, audio synthesis, and digital audio concepts and formats.
• Familiarity with QA, bug tracking, and triage processes.
• Solid programming ability (JavaScript or Python).
• Familiarity with programming languages (JavaScript or Python).
• Knowledge of both iOS and Android operating systems.
• Proficiency in Digital Audio Workstations (Pro Tools preferred).
• Familiarity with Android layer scripts and source code control systems.
• Practical experience using Microsoft Office tools such as Excel and Word.
• Experience with program and task management tools.
• Experience with sound tools and/or implementation of AR/VR audio design across first-party and third-party engines (Unity, Wwise, Spark AR, or Audio middleware).
• Strong written and verbal communication skills.

Sitting at the intersection of partner enablement and client service management, the Client Technical Specialist leads the recruitment and onboarding of new partners for Application Resource Management and Network Performance Management offerings against revenue targets. Operating across client IT departments and prospective partners, the Client Technical Specialist teaches client teams to use applications correctly and accelerates adoption and deployment of the offerings, moving deals forward with subject matter experts.

Duties

• Drive recruitment and onboarding of new partners, both for the Application Resource Management (ARM) and Network Performance Management (NPM) offerings, with targets to drive revenue with new partners.
• Coordinate technical enablement support for target partners.
• Research and meet with prospective partners to pitch them on becoming partners.
• Prioritize offerings for prospective partners interested in building and providing services on the technology.
• Drive the partner onboarding process, including registration and introduction to systems, resources, etc.
• Proactively identify where Brand SMEs or Build and Service team investments are needed to progress a deal.
• Accelerate the adoption and deployment of the offerings (ARM and/or NPM).

Requirements

• Experience in IT Director-level sales.
• Working knowledge of AIOps offerings and how the product fits in the solution spectrum.
• Working knowledge of the AIOps competitive landscape.
• Competent in business development and strategic planning.
• Good written and verbal communication skills.
• Demonstrated broad professional network of customers and business partners in the IT Ops marketplace.

A key member of the pre-sales function, the Client Technical Specialist leads proofs of concept and demonstrations that apply machine learning, optimization, and neural network models to client business problems. Collaborating across every level of the client organization and with sales teams, the Client Technical Specialist assures technical feasibility and turns data insights into business value that supports client investment.

Functions

• Assure a solution's technical feasibility and qualify opportunities.
• Understand customer business and technical environments.
• Ensure successful installation and drive implementation planning.
• Articulate technical benefits of products, solutions, and services to all levels in the customer's organization, addressing technical issues, presenting demos, and leading pilots, trials, and PoCs.
• Be the Subject Matter Expert on Data and AI Statistical models and how they apply to business problems.
• Advise on implementing models in Machine Learning, Optimization, Neural Networks, and Artificial Intelligence such as Natural Language, and other quantitative approaches.
• Act as a key contributor partnering with clients to understand business problems and propose solutions.
• Deliver meaningful insights and predict emerging trends to inform business solutions that optimize client value.
• Contribute to running and leading proofs of concept and minimally viable solutions that demonstrate business value, leading to client investment in strategic solutions.

Experience & Qualifications

• Academic training in a quantitative discipline and/or a specialized degree in data science or analytics.
• Proven experience as a Data Scientist with a deep understanding of Statistics and statistical practices.
• Experience with identifying data sources, transforming data, etc.
• Experience in a client-facing role, including facilitating client discussions and problem framing.
• Experience in developing and delivering appropriate analytic and/or machine learning models to achieve business goals.
• Working knowledge of Analytics Life Cycle and/or Crisp DM method and practices.
• Solid relevant industry and/or business domain knowledge, applied to shape solutions.
• Familiarity with Data Engineering techniques to gather, prepare, cleanse, and transform client data for analysis and AI automation, including automating data pipelines.
• Proficiency in using a variety of structured and unstructured data sources, analytics, AI tools, and programming languages to derive meaningful data insights (e.g., Python, R, Spark, TensorFlow, Jupyter, etc.).
• Experience with a Data Science Programming language, such as Python or R, and in writing applications to visualize data using open-source tools such as Shiny.
• Experience with RESTful API.
• Demonstrable experience in private and public Cloud, including cloud technologies (AWS, Microsoft, Azure, Google Cloud Platform).
• Strong business acumen and ability to understand business problems, formulate hypotheses, and test conclusions to influence solution design.
• Ability to expand partnerships at all levels of the client organization to identify new opportunities for data science applications.

Proof of business value across large virtual and cloud environments depends on the Client Technical Specialist, who leads technical presentations and product demonstrations for prospects. Serving as the technical voice within the sales region, the Client Technical Specialist answers pre-sales questions across the Proof of Value cycle, assists sales directors, and passes feedback to engineering teams.

Accountabilities

• Learn the value proposition across Performance, Compliance, and Efficiency.
• Use consultative selling to identify customer pain points associated with large virtual and cloud environments.
• Lead technical presentations in person and assist sales directors with business impact presentations.
• Conduct product demonstrations online (WebEx, GTM, Zoom) and in-person.
• Convey and document technical requirements to prove business value across large organizations within the associated sales region.
• Address all pre-sales technical questions related to the full Proof of Value cycle.
• Provide technical assistance within POVs and assist other regions if needed.
• Provide input and feedback to engineering teams and development.

Technical Qualifications

• Bachelor's degree in a related field, with CS, Economics, or Engineering a plus.
• 3 or more years of direct sales engineering experience, with experience in a start-up environment preferred.
• Experience in data center infrastructure, or a related field, in a sales engineering or consulting capacity.
• Experience with sales prospects in person, understanding complex environments and delivering the value propositions effectively.
• Working knowledge of the virtualization management competitive landscape and technical features of competing products within the ecosystem.
• Basic knowledge of the data center interdependencies around the virtualization layer, including storage, security, network infrastructure, applications, etc.
• Familiarity with the APM space and the purpose of APM.
• Basic knowledge of virtualization Vmware, cloud-native, and public cloud computing architectures.
• Strong affinity for customer relationship management and understanding customer needs.
• Strong skills in presenting to and conversing with customers, with the ability to deliver technical information in a clear and concise manner.
• Willingness to travel to customers and headquarters as necessary.