CLIENT CONSULTANT JOB DESCRIPTION

A Client Consultant in financial services is the professional a firm trusts to hold affluent client relationships and keep regulated capital moving. The role owns both outward-facing relationship depth and inward-facing compliance rigor - FINRA licensing requirements and state-specific investment statutes govern which products can be presented and how. Scope is real. A single consultant may manage non-discretionary account maturities while coordinating reinvestment strategies directly with Certified Financial Planners, often without a dedicated support layer beneath them.

As the Client Consultant, you serve as the primary relationship owner for an assigned book of affluent clients, translating their financial goals into coordinated referrals across banking, lending, and investment product lines. Your accountability sits directly alongside a Key Account Manager or Financial Advisor team, requiring consistent, proactive outreach and portfolio-level communication to meet the firm's growth targets.

Career Impact: Deep experience managing FINRA-licensed client relationships across investment, banking, and lending products builds a market profile that opens doors to senior wealth management and financial planning leadership roles.

Business Impact: The clients this role manages are high-value, relationship-sensitive accounts where a well-timed reinvestment recommendation or a proactive outreach call can directly shift wallet share and retention rates in the firm's favor.

Growth Opportunity: Consultants who master the full affluent value proposition across fixed income, referral networks, and financial planning coordination typically advance into Key Account Manager or Wealth Advisor roles with an active client book already established.

• Manage assigned affluent client relationships through scheduled outreach and discovery conversations to maintain wallet share and deepen engagement.
• Conduct thorough financial discovery with clients to understand family dynamics, goals, and current financial position in preparation for planning conversations.
• Coordinate with Certified Financial Planners and Financial Advisors to align client strategy across banking, lending, and investment product lines.
• Communicate investment maturities and cash flow changes on non-discretionary accounts, providing timely reinvestment recommendations within regulatory guidelines.
• Identify and introduce segment-appropriate referral opportunities to internal partners including Mortgage Loan Officers, Business Bankers, and Retirement Specialists.
• Prepare and deliver client reports, RFP responses, and written communications reflecting current market conditions and applicable product options.
• Support business development by generating outbound calls, tracking client interactions in the CRM, and maintaining an activity-based prospecting plan.

• Bachelor's degree in finance, economics, business, or a related field, or equivalent work experience.
• 3 or more years of client relationship management in financial services, with a record of proactive outbound engagement.
• Active FINRA Series 6 or 7 and Series 63 or 65 registration required, or obtainable within 3 months.
• Working knowledge of fixed income instruments, money market vehicles, and equity structures as used in affluent client portfolios.
• Experience with financial planning discovery processes and strong ability to translate complex financial concepts for non-specialist clients.
• Demonstrated success in consultative sales environments, including referral generation and coordinated introductions to internal banking or lending partners.
• Strong written and verbal communication skills, including accurate client report preparation and timely RFP responses.

• CFP (Certified Financial Planner) candidacy or coursework, demonstrating commitment to advanced financial planning knowledge.
• Prior experience preparing or responding to RFPs in an asset management or wealth management context.
• Familiarity with state-specific investment statutes and how regulatory requirements shape permissible product recommendations for public or institutional clients.
• Series 7 registration or life and health insurance licensure, enabling broader product coverage beyond Series 6 scope.

• Proactive outreach activity rate, measured by completed client contacts per week against the firm's outbound target.
• Non-discretionary account maturity coverage rate, reflecting how consistently clients receive reinvestment recommendations before maturity dates.
• Referral conversion ratio, tracking the share of discovery conversations that result in a completed introduction to a segment partner.
• Wallet share growth per assigned book, measured quarterly against the prior period's documented product holdings across each household.
• FINRA audit readiness score, based on accuracy and completeness of CRM-logged client interaction records reviewed in periodic compliance checks.

• Base Salary Range: $65,000 to $95,000 annually, varying by market and book size
• Bonus: Annual performance bonus typically 10 to 20% of base, tied to wallet share growth and referral targets
• Equity: Uncommon at this level in traditional financial services; some firms offer deferred compensation plans
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by firm size
• PTO: 15 to 20 days annually, plus standard US holidays, and some firms offer additional wellness days
• Common Perks: Licensing exam fee reimbursement, continuing education support, and CRM tool access provided

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including review of regulatory and financial history under FINRA requirements, are a condition of employment. Work authorization in the United States is required. Qualified individuals with disabilities may request reasonable accommodations at any stage of hiring or employment under the Americans with Disabilities Act. All applicants receive consideration regardless of race, color, religion, sex, national origin, age, disability, veteran status, or other characteristic protected by applicable federal, state, or local law.

The Client Consultant owns the sales floor experience within a luxury retail environment, building a loyal client base through expert clienteling, product knowledge, and private appointment development. Reporting to store management, the role delivers unparalleled service to both new and existing clients while supporting team operations and upholding brand standards.

Key Responsibilities

• Drive and maximise sales performance in store through exceptional service.
• Strive for excellence to achieve targets and service excellence.
• Act as an ambassador for the brand, building a loyal client base through successful clienteling and extensive product knowledge.
• Maintain presence and energy on the sales floor, ensuring unparalleled service to existing and new clients.
• Ensure unparalleled client-facing sales service to all clients, along with an acute focus on after-sales services.
• Be a part of creating a strong private appointment culture and appointment business through effective clienteling and relationship building.
• Ensure that visual displays and personal representation are in accordance with company guidelines and values.
• Support the team and managers with store operations and store standards.

Required Qualifications

• Genuine interest and passion for luxury products, jewellery, and art.
• Sales-driven individual with a client-centric and genuinely warm approach to people.
• Strong customer service mindset with detailed examples of effective customer service practice.
• Natural ability to build and maintain relationships.
• Confident, enthusiastic, and positive professional.
• Mature and assertive team player.
• Highly organised, detail-oriented, with strong demonstrated examples of these qualities in practice.

Embedded within the global client support organisation, the Client Consultant responds to product queries and incidents via telephone and online channels, actively managing the case queue and authoring knowledge base content. Working closely with colleagues, senior team members, and internal business areas, the role ensures client satisfaction through timely incident resolution and continuous knowledge contribution.

Core Functions

• Investigate and resolve client incidents and problems under limited supervision, actively managing the client case queue.
• Provide direct phone support to clients when required, logging and classifying all issues and requests in the call tracking database.
• Continually work to deepen product and industry knowledge.
• Manage the case resolution process by following defined procedures and ensuring cases are resolved within target response times.
• Exchange and share knowledge with the team to maximise effectiveness.
• Identify and escalate problems affecting multiple clients or influencing the timely resolution of a client enquiry.
• Contribute to the knowledge base by authoring required volumes of high-quality, accurate materials with close attention to detail.

Qualifications & Experience

• 1 to 3 years of experience providing support on a software product.
• Experience in providing client support and resolving client issues.
• General knowledge of hardware and software technologies related to relevant products.
• Proficient in SQL.
• Ability to troubleshoot details while maintaining the big-picture view.
• Ability to manage high-pressure client situations and build trust with clients.
• Ability to synthesise and communicate complex technical issues to non-technical audiences.
• Excellent interpersonal, client management, and communication skills, with the ability to communicate well across internal and external audiences.
• Self-motivated, results-driven attitude with outstanding time management skills and attention to detail.

Reporting to management, the Client Consultant delivers outstanding client service and drives relationship growth across the proxy product suite, supporting new business pitches, RFP completion, and upsell identification. Partnering with Sales, Research, Operations, and Product teams, the role shapes client strategy, communicates product priorities, and ensures timely resolution of inquiries and issues.

Primary Duties

• Partner closely with the Sales team and assist in strategy for growing existing client relationships.
• Participate in presentations to prospects.
• Assist with the completion of RFPs.
• Communicate business needs to management and product development.
• Develop client relationships and drive business.
• Participate in market events and represent the organisation in the industry.
• Communicate priorities for product enhancement or development.
• Identify upsell opportunities and provide usage and forecasting for the renewal process.
• Proactively communicate and educate clients on key governance matters and administer support for the proxy product suite.
• Identify accounts at risk and create plans to ensure revenue and client retention.
• Conduct calls and on-site visits with clients for health checks, training, relationship planning, and review.
• Own and manage client inquiries and the issue resolution process using email, Jira, Salesforce, and other internal tools, ensuring deliverables are completed accurately and on time.
• Encourage and facilitate meetings between clients and research analysts.
• Organise and lead the due diligence process.

Skills & Qualifications

• Experience working with and communicating across departments including Sales, Management, and Marketing to provide solutions and grow business.
• Demonstrated project management skills, including defining scope, resources, and timelines and managing to deliverables.
• Proficient in Microsoft Office product suite.
• Proactive, innovative, motivated, client-oriented, and commercially aware, with strong attention to detail.
• Excellent organisational and verbal skills.
• Ability to effectively manage the expectations of a diverse and demanding client base as a collaborative team player.
• Strong multi-tasking and prioritisation skills, with the ability to manage multiple tasks and projects simultaneously.

Sitting at the intersection of financial planning and relationship management, the Wealth Client Consultant proactively engages affluent clients to uncover financial goals and deliver personalised solutions spanning banking, lending, and investment. Operating across a dedicated advisory team alongside Financial Advisors, Mortgage Loan Officers, and Business Bankers, the role builds and deepens client relationships to grow incremental wallet share.

Duties

• Proactively source affluent, non-wealth relationships to introduce into the Wealth value proposition.
• Perform regular proactive outreach to continuously identify and develop existing affluent client relationships.
• Conduct complete and thorough discovery with affluent clients to understand their family dynamics, goals, objectives, and current financial situation.
• Engage with Certified Financial Planners and Financial Advisors to create, analyse, and understand a client's financial plan.
• Strategise with Certified Financial Planners and Financial Advisors on how to present the breadth of solutions across banking, lending, and investment to help clients reach their financial goals.
• Introduce appropriate opportunities to segment partners based on financial goals, including Financial Advisors, Home Loan Officers, and Small Business Partners.
• Provide regular, value-added engagement with affluent wealth clients through high-touch face-to-face or virtual meetings, consistent communication, and access to financial education materials.
• Leverage the CRM tool to document client interactions in detail.
• Build an activity-based business development plan centred around proactive outreach and follow-up behaviours.

Requirements

• Bachelor's degree preferred, or 3 to 5 years of relevant equivalent experience.
• Series 6 (or 7), 63/65 (or 66), and Life and Health Insurance Licenses preferred, with at least one license required and additional licenses obtainable within a specified timeframe upon hire.
• Experience with investment, banking, and lending product referrals and sales.
• Experience in the financial planning discovery process and planning tools.
• Knowledge of industry regulatory requirements to ensure a sound control environment.
• Experience in establishing and maintaining relationships with clients and internal partners.
• Excellent written and verbal communication skills.
• Demonstrated success in a client-centric, proactive sales environment.

A key member of an enterprise and large account team, the Client Consultant leads full-spectrum strategy solutions spanning employer branding, programmatic, SEM, social media, and creative services for director-level client contacts. Collaborating across internal departments and partner networks, the role builds trusted client relationships, identifies growth opportunities, and manages concurrent media plans and campaigns to deliver consistent billing growth.

Functions

• Present, discuss, and deliver full-spectrum strategy solutions and close sales across employer branding, EVP, campaign development, creative support, programmatic, SEM/PPC/sponsored content, social media, creative services, interactive services, and tech solutions.
• Proactively interact with clients via phone and electronic media, and potentially in person.
• Build and maintain strong relationships at all levels within the client organisation, as well as with internal departments and partners.
• Maintain a deep understanding of all client dynamics, including business objectives, talent acquisition needs and projections, challenges, and budgets.
• Take responsibility for driving consistent growth and client billings at all levels.
• Act as the client's internal advocate, strategic partner, and trusted advisor, interacting with all departments to coordinate deliverables seamlessly and discover new collaboration opportunities.
• Juggle multiple deadlines, clients, and project priorities concurrently and effectively.
• Prepare proposals and media recommendations, ensuring that all long-term and short-term objectives are considered and incorporated.
• Consult on and close customer contracts for media, consultative, and creative services.
• Independently manage project work including mid-sized media plans, local campaigns, and event promotions, leveraging capabilities in alignment with client needs to generate client growth opportunities.

Experience & Qualifications

• Bachelor's degree and 5 or more years of progressively responsible client management experience, including client relationship management.
• Background in advertising, marketing, or HR/talent acquisition.
• Agency experience preferred, and recruitment-related experience a strong plus.
• Excellent presentation, communication, and client interaction skills, especially via phone and online.
• Intuitive questioning and listening skills, with the ability to relate to client issues and offer effective solutions.
• Active presence on relevant social media channels, with the ability to represent the agency by promoting, sharing, and contributing to industry and agency-related discussions.

Precise client requirements documentation and execution of software development life cycle implementations shape the core of this Client Consultant role, which manages scope, timeline, and budget while building lasting client relationships through knowledge transfer and best practices. Based within a client-facing delivery function, the Client Consultant leads project initiation, requirements analysis, UAT, and automated reporting development for assigned implementations, with approximately 20% travel to client sites.

Accountabilities

• Lead project initiation, including scope and high-level requirements validation.
• Conduct requirements analysis through collection and documentation.
• Perform gap analysis.
• Liaise with the offshore team regarding requirements and development.
• Execute product training with a focus on best practices.
• Lead the client through the UAT process.
• Effect the governance model.
• Collaborate with the product team regarding enhancements.
• Support the sales process through configuration and presentation as needed.
• Support the Client Success team post-implementation as needed.

Technical Qualifications

• Bachelor's or master's degree required; PMP certification preferred.
• 3 to 5 years of client-facing experience leading client implementations.
• Asset management industry experience.
• Experience with automation of reporting.
• 1 to 2 years of SQL experience.
• Understanding of back and middle office technology employed at investment management organisations.
• Experience managing cross-functional internal and external project teams.
• Strong problem-solving skills, with the ability to define creative solutions for complex problems.
• Ability to investigate and resolve data issues relating to the management of data and calculations.
• Ability to travel as needed, with an average expectation of 20%.

As the ENT Client Consultant, this role leads strategic consulting and thought leadership across clients' total rewards programs, including global benefits, 401k, risk management, and HRIS administration, while mentoring a multidisciplinary client service team. The Enterprise team relies on this work to shape and scale its advisory capacity, with the Client Consultant serving as the senior point of accountability for delivering innovative solutions and executive-level recommendations.

Leadership Responsibilities

• Build trusted relationships with clients through strategic guidance, service excellence, and an elevated employee experience with senior executives.
• Provide thought leadership, strategic analysis, and consulting expertise for clients' total rewards programs.
• Dig into client cost drivers and make recommendations based on each client's unique goals and objectives.
• Serve as a benefits expert while working closely with internal teams on global benefits, 401k, risk management, and HRIS/benefits administration as a trusted advisor.
• Serve as the senior mentor for the client team, including the client service manager, analyst, operations coordinator, operations manager, and financial consultant.
• Work on complex client initiatives and provide innovative, effective solutions for clients and the Enterprise team.
• Collaborate with client service managers to help execute and plan day-to-day execution and implementation.
• Work closely with analysts and financial consultants to understand costs, utilisation, and key metrics, helping clients maximise program spend.
• Play an integral role in shaping, growing, and scaling the Enterprise team.
• Provide training, support, and guidance to team members.

Position Requirements

• Bachelor's degree required.
• 7 or more years of employee benefits and client service experience.
• Ability to build trust quickly and consistently with clients and internal team members.
• Ability to comfortably provide and present recommendations to executives.
• Solutions-oriented, accountable team player with strong analytical skills and a detail- and process-oriented mindset.
• Ability to understand client needs and deliver results under tight deadlines.
• Some travel required.

Client Consultant delivers investment education, product overviews, and reinvestment recommendations to clients and prospects across non-discretionary accounts and cash flow-driven portfolios. Success in the position means maintaining accurate and timely follow-up on inbound and outbound client inquiries, supporting RFP responses, and partnering with the Key Account Manager as a liaison between the Client Service Group and all internal departments to advance regional goals.

Activities

• Educate clients on current market conditions and present applicable investment opportunities.
• Communicate investment maturities of non-discretionary accounts and cash flow-driven portfolios to clients promptly, providing reinvestment recommendations.
• Provide an overview of the organisation's products and services to clients and prospects.
• Participate in industry conferences and client meetings.
• Work with the Key Account Manager as a liaison between the Client Service Group and all other departments within the organisation to achieve regional goals.
• Prepare and oversee the preparation of client reports and other written communications.
• Receive and respond to incoming phone inquiries from existing clients, prospects, and marketing representatives with accurate and timely follow-up.
• Assist with RFP responses.
• Proactively generate outbound calls to existing clients promoting the organisation's products and services.
• Assist with updating client information through form processing via the internal database.

Knowledge, Skills & Abilities

• Bachelor's degree in finance, economics, accounting, or a related field.
• Active FINRA Series 6 and 63 certifications required, with certifications to be obtained within 3 months of hire date if not already active.
• 3 or more years of prior financial services industry experience preferred.
• Prior customer service, relationship management, or sales experience with a demonstrated commitment to building efficient, top-notch client partnerships.
• Knowledge of state-specific investment statutes and their potential effect on client investment options.
• Understanding of equity and fixed income funds, short- and intermediate-term fixed income investments, and money market instruments, with a strong grasp of client needs and product utilisation.
• Familiarity with client reports and the ability to present the information and answer client questions.
• Ability to quickly learn complex concepts and manage multiple priorities while maintaining strong attention to detail and accuracy in a fast-paced environment.
• Excellent written and verbal communication and interpersonal skills, with an active listening approach and unwavering integrity.
• Self-motivated, collaborative team player with an intrinsic sense of urgency, a desire to improve processes, and initiative to solve problems.

The Client Consultant owns end-to-end oversight of launch and conversion implementations, defining client needs, developing delivery strategies, and guiding clients through complex system integration and product launch projects from initiation to production. Reporting to senior leadership, the role delivers professional management consultancy across assigned Statements of Work, builds partnerships with client senior management, and may lead matrix-assigned personnel to ensure quality, on-time, and on-budget outcomes.

Operational Focus

• Perform professional management consultancy for clients engaged in large integration initiatives such as systems conversion or product launches, for an assigned portion of the Statement of Work.
• Manage assigned tasks for the implementation and integration, overseeing that the client's implementation milestones are on time, within budget, and at the highest possible quality.
• Establish and maintain a strong partnership with the client, including with senior management.
• Serve as high-level business and technical support, providing professional consulting services for the assigned Statement of Work.
• Understand the client's internal infrastructure as it relates to the assigned scope and adapt as required to support the conversion or implementation.
• Apply best practices and experience in system integration and consult with the client accordingly.
• Guide the client through the implementation process, eliminating barriers and mitigating risks for the specified scope.
• Represent the organisation and the client in status reviews throughout the project lifecycle.
• Define, create, and document deliverables as assigned for the client's implementation tasks.
• Consult on planning and execution of client testing tasks regardless of source system, creating test strategies, approaches, and plans as needed.
• Identify specific training needs for clients throughout implementation execution.
• Manage implementation activities such as mock verification, business validation, and production certification, working with the client to ensure successful and timely execution.
• Assist in preparing the client for the data verification process, ensuring preparation activities such as verification training, on-site support, and issue escalation are in place.

Professional Experience

• Broad expertise in system integration with the ability to contribute to company objectives in creative and effective ways.
• Ownership of complex accounts or matrix management responsibilities, with experience strengthening relationships, expanding business, and leading teams on complex projects.
• Strong analytical skills with experience evaluating situations and data that require assessment of intangibles, exercising independent judgment on methods and evaluation criteria.
• Experience creating formal networks involving coordination across internal and external groups.
• Industry knowledge including US, Canadian, UK, and European regulations for credit card issuing and associated business principles.
• Excellent verbal and written communication skills across internal and external audiences.