CLIENT ADVISOR JOB DESCRIPTION

A Client Advisor keeps client relationships running between the senior advisor and the people who actually own the assets. The role sits inside a registered investment advisory or wealth management practice, responsible for portfolio review preparation, financial plan maintenance, and the day-to-day service requests that determine whether clients feel attended to or overlooked. Holding or working toward a Series 65 or CFP designation is a standard entry condition. Getting this work right requires equal comfort with analytical tasks and relationship judgment - two demands that rarely arrive on the same schedule.

As the Client Advisor, you manage the ongoing client experience across a wealth management book of business, preparing portfolio reviews, coordinating financial planning updates, and serving as the primary day-to-day contact for service and account needs. The position operates within an advisory team structure, supporting senior advisors and collaborating across compliance, operations, and portfolio management to ensure client households receive consistent, accurate, and timely service.

Career Impact: Building a Series 65 or CFP credential set while managing an active advisory book positions you for progression to a lead advisor or financial planning role within the wealth management industry.

Business Impact: Client retention in fee-based advisory practices depends directly on the consistency and responsiveness of the service layer - work this role owns and is measured against.

Growth Opportunity: Exposure to estate planning, tax strategy, and assets under management at the household level develops a breadth of financial planning competency that opens doors to senior advisory and relationship management tracks.

• Conduct portfolio reviews and prepare client meeting materials, including performance reports and updated financial plan documentation.
• Manage day-to-day client service requests, covering account onboarding, money movement, and general account inquiries.
• Develop financial plans and planning updates in coordination with senior advisors, reflecting changes to client circumstances or investment objectives.
• Collaborate with portfolio managers and operations teams to ensure accuracy of client account information and timely execution of account changes.
• Support business development by preparing proposals for prospective clients and participating in community outreach and referral program activities.
• Maintain and update client records within the CRM system, documenting all client interactions, appointments, and service activities.
• Research investment topics, financial planning questions, and technical account issues to prepare advisors and resolve client inquiries.
• Monitor client portfolios against agreed investment parameters, flagging discrepancies for review by the advisory team.

• Bachelor's degree in finance, business, accounting, or equivalent work experience.
• 3 or more years of client-facing experience in wealth management, financial planning, or investment services, with demonstrated relationship management responsibility.
• Active Series 65 license or ability to obtain within 90 days of hire.
• Working knowledge of wealth management concepts including fee-based consulting, portfolio management, and financial planning fundamentals.
• Strong organizational skills with the ability to manage multiple client households and service requests under concurrent deadlines.
• Clear written and verbal communication skills, with experience presenting financial information to non-specialist clients.
• Demonstrated proficiency with CRM systems and financial reporting platforms for client documentation and workflow management.

• CFP designation or active enrollment in a CFP certification program.
• Familiarity with estate planning, tax strategy, and qualified retirement plan structures at the advisory level.
• Prior experience in a team-based advisory model supporting senior financial advisors or wealth managers.
• Knowledge of custodial platform workflows for account onboarding, transfers, and money movement processing.

• Client retention rate across assigned book, reflecting service consistency and relationship depth.
• Portfolio review completion rate, measured against scheduled review cadence per client household.
• CRM documentation accuracy and timeliness, audited against team workflow compliance standards.
• Response time on client service requests, benchmarked to internal SLA targets.
• Proposal conversion rate on prospective clients supported through the business development pipeline.
• Typical tools: CRM platforms (commonly Salesforce or Redtail); custodial platforms (commonly Schwab or Fidelity); financial planning software.

• Base Salary Range: $60,000 to $85,000 annually, depending on experience and book size
• Bonus: Performance-based bonus tied to retention and service metrics, typically 5-15% of base
• Equity: Equity is uncommon at this level; partnership track available at senior firms
• Health Benefits: Medical, dental, and vision; employer contribution varies by firm size
• PTO: 15 to 20 days annually, plus standard US federal holidays
• Common Perks: Study support and exam reimbursement for Series 65 and CFP; continuing education stipend

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check and, where applicable, a credit history review is required as a condition of employment in this financial services environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities upon request. Candidates must be authorized to work in the United States.

The Client Advisor owns the ongoing service relationship between senior financial advisors and their clients, delivering portfolio reviews, financial plan development, and day-to-day administrative support across a wealth management practice. Working closely with custodians, internal colleagues, and clients' accountants, the Client Advisor shapes the quality of every client touchpoint and directly supports business development and retention outcomes.

Key Responsibilities

• Partner with senior financial advisors to manage client relationships, conduct portfolio reviews, develop financial plans, research personal finance topics, and monitor portfolios.
• Help create proposals for prospective clients and participate in business development initiatives.
• Provide excellent client service and anticipate client needs, handling administrative requests such as onboarding, money movement, and general account information.
• Work with colleagues on large projects and answer client phone calls as part of a team.
• Maintain client databases and utilize workflows, leveraging technology platforms for internal efficiency and to deliver a high-touch experience.
• Collaborate with internal and external partners, including custodians and clients' accountants.

Required Qualifications

• Series 65, CFP, or CFA certification required.
• 3 or more years of relevant experience in wealth management, financial planning, or related industries.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Proficient in customer relationship management and custodial platforms such as Salesforce, Charles Schwab, and Fidelity.
• Strong project management and organizational skills, with the ability to manage multiple tasks and meet tight deadlines.
• Excellent relationship-building and interpersonal skills, with the ability to influence others internally and externally.
• Effective communicator, self-starter, and collaborative team player.

Embedded within a retail store team, the Client Advisor delivers outstanding styling sessions and drives client loyalty through a structured outreach program, in-store events, and consistent KPI achievement. Working closely with team members across sales and store operations, the Client Advisor builds client relationships and community presence that sustain long-term revenue growth.

Core Functions

• Ensure exceptional client experiences.
• Deliver outstanding styling sessions.
• Establish loyalty within the community.
• Foster a client outreach program to drive footfall to the store.
• Strive to reach KPI targets and support a KPI-driven environment.
• Drive in-store shopping events through the client database and establish a program to foster client relationships.
• Act on opportunities with the team and strive to secure all sales.
• Maintain visual merchandising guidelines.
• Manage stock in all aspects.
• Achieve personal and store targets.
• Participate in workshops to enhance performance.
• Keep team members up to date with relevant information and business trends.
• Support clear, consistent, and organized lines of communication.

Qualifications & Experience

• At least 2 years of experience in a similar industry.
• Solid experience in sales and results-driven, goal-oriented environments.
• Thorough understanding of key performance indicators.
• Knowledge of omnichannel and omnicommerce retail operations.
• Experience with RFID technology is a plus.
• Strong client database management skills and experience with digital clienteling.
• Excellent communication skills.
• Ability to work effectively in a fast-paced environment.

Reporting to insurance leadership, the Client Advisor manages all aspects of account management and service delivery, building long-term relationships with key client decision-makers while identifying renewal, retention, and revenue growth opportunities across an existing portfolio. Partnering with insurers, claims teams, and internal colleagues, the Client Advisor shapes client outcomes by ensuring service standards are met and business is actively retained and developed.

Primary Duties

• Help prepare and implement business plans and goals.
• Build long-term relationships with key client decision-makers and stay abreast of key changes within client organizations.
• Manage all aspects of account management and service delivery, ensuring client needs are identified and met in line with agreed service standards.
• Recognise and document revenue generation, growth, and other opportunities by actively developing additional business from existing portfolios and other sources.
• Ensure timely completion of renewals and mid-term adjustments.
• Identify and document successful account retention and defence strategies to ensure business is retained.
• Provide support to client and claims teams in dealing with client claims, where appropriate.
• Develop meaningful working relationships with insurers through regular contact and liaison.

Skills & Qualifications

• Thorough understanding of all major classes of insurance and ability to stay current on new technical and product developments.
• Previous experience in an insurance role, or other client-facing experience.
• Proficient in Microsoft Office products.
• Strong organizational skills with the ability to manage multiple enquiries simultaneously.
• Strong literacy, numeracy, and administration skills.
• Excellent written and oral communication skills.
• Ability to remain calm under pressure and work flexibly when required.

Sitting at the intersection of client relationship management and financial reporting, the Client Advisor leads the referral program engagement process, manages portfolio reporting, and serves as the primary point of contact for client households within a financial services practice. Operating across relationship management, billing approvals, and business development, the Client Advisor builds the foundation of trust and accuracy that supports adviser-led growth.

Duties

• Lead the referral program client engagement process.
• Manage relationships as the primary point of contact.
• Coordinate and conduct client meetings on a daily basis.
• Resolve common client issues through problem-solving.
• Retain and grow existing client relationships.
• Research technical issues for client accounts and manage systems for client reporting.
• Complete quarterly billing and performance reporting approvals.
• Prepare customized portfolio reports and collaborate with portfolio managers.
• Identify potential opportunities for business development.
• Work with other departments to ensure accuracy of client information.

Education & Experience

• Bachelor's degree in business, finance, or a related field preferred.
• Series 65 license required, or to be completed within the first 90 days of hire.
• 3 or more years of experience in financial services, preferably in an advisor or financial consultant role.
• Strong understanding of wealth management, including fee-based consulting, mutual funds, money manager programs, insurance, annuities, and financial planning.
• Sales support experience preferred.
• Excellent administrative, organizational, and multitasking skills.
• Demonstrated presentation, analytical, interpersonal, and relationship management skills.
• Strong written and verbal communication skills.
• Positive attitude and high energy level.

A key member of the client experience team, the Client Advisor delivers personalized service across telephone, live chat, and email channels while developing deep expertise in luxury brand products and eCommerce and retail policies. Collaborating across departments to act on client feedback and meet requests, the Client Advisor leads the continuous improvement of the client experience and contributes directly to the company's customer strategy.

Accountabilities

• Act as a brand ambassador for the company's fashion brands.
• Ensure a unique, exceptional, and personalized client experience by telephone, live chat, and email, with a client-centric approach.
• Adhere to brand eCommerce and retail policies.
• Develop expert knowledge of brand products.
• Follow up and liaise with other departments to meet client requests.
• Gather client feedback and requests to support continuous improvement of the client experience and inform the company's strategy.
• Share client feedback with appropriate departments to improve processes, services, and quality.
• Monitor and support individual and team KPIs.

Requirements

• Sensitivity to the luxury market and enthusiasm for brand products.
• Exceptional customer service and problem-solving skills, with patience, diplomacy, and active listening ability.
• Commercial and analytical mindset with the ability to make quick and thoughtful decisions.
• Demonstrated persuasiveness and ability to soothe and retain unhappy customers.
• Excellent spoken and written communication skills.
• Ability to multitask in a fast-paced environment.
• Schedule flexibility, including availability to work on weekends and holidays.
• Ability to work autonomously with a positive and professional attitude.

Delivering objective, unbiased financial advice across a diverse client base drives the value the Client Advisor brings to an investment management practice, where the role leads portfolio management, estate planning coordination, tax strategy, and comprehensive wealth management for assets under management. Based within an advisory team, the Client Advisor also trains and supervises staff in client service delivery and participates in community outreach to build new business.

Functions

• Provide objective, unbiased financial advice to clients through analysis of investment opportunities and client needs.
• Develop and manage client relationships through meetings and communications.
• Prepare for client meetings with a thorough review of all required documentation prior to meetings.
• Service clients through planning updates, portfolio changes and reviews, and identification of new opportunities.
• Manage client assets, including coordination of financial planning, estate planning, tax strategies, and portfolio management.
• Cross-sell firm services and deepen existing client relationships.
• Train and supervise other staff in client service delivery.
• Participate in community outreach, networking, and marketing activities to drive new business.

Experience & Qualifications

• Bachelor's degree in business, finance, or accounting strongly preferred.
• CFP designation required.
• Series 65 license required.
• 10 or more years of experience in investment management or financial advisory services.
• Experience with estate and tax planning and qualified retirement plans.

As the Virtual Client Advisor, this role responds to all incoming client inquiries across email, phone, live chat, and social media, delivering timely and accurate resolutions that drive client retention and engagement across retail and corporate channels. The client experience team relies on this work to maintain consistent service standards, uphold brand policies, and resolve order issues in coordination with store locations and corporate partners.

Role Responsibilities

• Embrace a client-centric culture and engage in a manner that drives client retention and increases client engagement.
• Utilize the client relationship management system while providing client support.
• Respond to clients in a timely, efficient, and accurate manner, offering and explaining possible solutions to ensure the client feels valued and appreciated.
• Resolve all issues affecting client orders quickly and professionally by communicating with store locations and corporate partners as necessary.
• Engage in active listening with all forms of client outreach, confirming or clarifying information and diffusing escalated situations as needed.
• Strive to exceed service metrics while providing excellent and consistent client service.
• Develop collaborative, positive working relationships with team members across retail and corporate.
• Provide knowledgeable and resourceful support for customer inquiries about products and brands.
• Articulate company policies to clients clearly and concisely.

Professional Experience

• Minimum of 2 years of retail experience, preferably in a luxury goods or fashion environment.
• Knowledge of company products, services, and policies.
• Exceptional client-centricity through active listening and elevated verbal and written communication skills, including a professional phone manner.
• Strong typing and writing skills.
• Proficient with computers, phones, and general technology systems.
• Ability to ask probing questions and defuse escalated situations.
• Ability to work under high pressure and remain calm in a fast-paced environment.
• Fluency in multiple languages may be helpful.
• Flexible availability, including potential evenings, weekends, and holidays.

Client Advisor delivers year-round advocacy for clients navigating retirement health insurance options, handling incoming and outgoing calls, one-on-one meetings, CRM documentation, and plan recommendations in an insurance office environment. Success in the position means clients receive accurate, timely guidance on Medicare and carrier plans, enrollment forms are completed correctly, and CRM records reflect every interaction in full compliance with applicable regulatory requirements.

Day-to-Day Responsibilities

• Complete all required CRM data entry accurately and in a timely manner, documenting all conversations and activities and updating client profile information and appointments.
• Advise the client engagement team and benefit advisors of issues affecting clients.
• Assist the team lead with establishing and updating processes and procedures.
• Assist the team lead with onboarding and training of seasonal hires and mentor new department hires.
• Meet all performance goals and other relevant company objectives.
• Serve as a company ambassador internally and externally, displaying core values.
• Answer client inquiries via phone, email, and in-person, assess client needs, and recommend appropriate next steps with timely follow-up.
• Conduct one-on-one client meetings and telephone appointments.
• Explain products and options to clients, including plan recommendations when appropriate.

Qualifications & Experience

• Insurance background and license required after hiring.
• Medicare, carrier, and product knowledge preferred; required after hiring.
• Prior customer service and telephone experience required.
• Proficient in MS Office and the Internet.
• Strong keyboarding skills with the ability to quickly learn and navigate CRM and other tools.
• Analytical, problem-solving, and critical thinking skills with strong time management ability.
• Excellent verbal and written communication skills, including a professional phone manner.
• Professional demeanor, positive attitude, and team-oriented mindset with adaptability to change.
• Self-motivated with strong organizational skills and attention to detail.
• Flexible availability, including evenings and weekends as necessary.