Job Summary:

• Plans organizes, directs, and controls all cleaning departmental activities to ensure the goals and objectives are reached and consistent with established company policy and procedure.
• Participates in recruiting, interviewing, hiring, and terminations for the department.
• Create a positive work environment by demonstrating and expecting appropriate conduct.
• Conduct formal and informal staff evaluations, while providing performance feedback on a consistent and continual basis.
• Schedule appropriate staff according to cleaning needs and train car lineup.
• Inspect train cars to ensure the cleanliness reflects the company standards.
• Manage the routine deep cleaning process of the train cars ensuring all tasks and responsibilities are completed.
• Monitor staff ensuring that communications and behaviors demonstrate the expectations outlined in the company Handbook and Standards of Clean.
• Monitor and document personnel actions that may require a promotion, lay-off, termination, coaching, or other disciplinary action.
• Monitor and ensure compliance with GSMR policy, procedures, and safety program including safety rules, and operating rules, and elect a member of the department to attend regular safety meetings.
• Management of overtime and requesting agency staff to cover absence where necessary, authorizing timesheets and forwarding to HR for payment promptly
• Identify any training needs on-site, conduct the training where possible and keep appropriate records of training completed on-site.

Skills on Resume: 

• Leadership and Management (Hard Skills)
• Recruitment and HR Management (Hard Skills)
• Employee Development and Performance Management (Hard Skills)
• Scheduling and Training (Hard Skills)
• Quality Assurance and Inspection (Hard Skills)
• Staff Monitoring and Compliance (Hard Skills)
• Budget and Resource Management (Hard Skills)
• Training and Development (Hard Skills)

Job Summary:

• Initiate and complete all required paperwork and recordkeeping promptly providing accurate reports to accounting, payroll, HR, and senior management
• Must be able to interact effectively with coworkers and guests.
• Monitor and maintain inventory of all cleaning supplies and equipment while communicating supply needs and/or equipment issues to the department manager.
• Monitor schedules to ensure all departments are staffed adequately while managing labor.
• Ensure that the MSDS are available to staff and are up to date with all chemicals and appropriate literature.
• Report any safety hazards, accidents, or injuries by following proper reporting procedures.
• Implement and adhere to all safety guidelines associated with state regulations.
• Ensure all supplies and equipment are returned to the cleaning cage and proper closing procedures are followed upon completion of each shift.
• Know and enforce company policies and procedures.
• Direct, oversee, and accomplish all special projects requested by GM and/or AHR/GSMR senior management.
• Ensure that the Wellbeing of the Cleaning staff is supported and that they are informed of Wellbeing initiatives.

Skills on Resume: 

• Organizational Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Inventory Management (Hard Skills)
• Staffing and Labor Management (Hard Skills)
• Safety Compliance (Hard Skills)
• Procedural Adherence (Hard Skills)
• Project Management (Hard Skills)
• Employee Wellbeing Support (Soft Skills)

Job Summary:

• Provide best in class Leadership and Mentoring to the cleaning team
• Enhance Assetlink’s reputation for quality customer service with valued customers and users of the center
• Communicate effectively with the client, center management, customers, tenants and Assetlink team members
• Participate in regular meetings with the Client and Stakeholders to report on performance-related KPIs and operational issues
• Ensure compliance with contract and other regulatory requirements
• Identify opportunities to provide innovation and value-add for the client
• Manage contract cleaning of approximately 260 facilities across the state.
• Coordinate, direct and monitor the cleaning staff at headquarters in their duties of cleaning.
• Implementation of cleaning contracts with strong contract management and negotiation skills.
• Manage a contract cleaning budget of approximately $2.5M ensuring value for money is being received at all times.
• Maintain supplies of cleaning materials and equipment, keeping check of what will be required and placing orders to maintain stock levels.

Skills on Resume: 

• Leadership and Mentoring (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Effective Communication (Soft Skills)
• Performance Management (Hard Skills)
• Contract Compliance (Hard Skills)
• Innovation and Problem Solving (Soft Skills)
• Contract Management (Hard Skills)
• Budget Management (Hard Skills)

Job Summary:

• Responsible for overseeing all cleaning of the entire facility
• Oversee a staff of 6-10 employees
• Gain knowledge of cleaning procedures of all machines and teach to all cleaning staff.
• Oversee and maintain cleaning and organization for all of the company’s facilities and equipment.
• Train and assign staff to complete tasks daily.
• Staff is to be trained on the cleaning of all machines as an ongoing training program.
• Work directly alongside the cleaning team to ensure cleaning schedules and procedures are followed promptly.
• Ensure all machines and equipment are cleaned and sanitized to company standards
• Monitor all cleaning supplies and communicate with purchasing to replenish
• Working knowledge of GMP and SOPs
• Develop cleaning specifications to include sweeping, mopping and vacuuming, cleaning walls, floors, furniture and fittings by use of manual and electrically powered tools and equipment.
• Strong organization, prioritization and communication skills
• Work within time constraints and prioritize tasks according to the needs of the organization.

Skills on Resume: 

• Leadership and Supervision (Soft Skills)
• Cleaning Expertise (Hard Skills)
• Facility Management (Hard Skills)
• Training and Development (Soft Skills)
• Compliance and Standards (Hard Skills)
• Quality Assurance (Hard Skills)
• Inventory Management (Hard Skills)
• Organizational Skills (Soft Skills)

Job Summary:

• Manage the delivery of cleaning services including reactive, planned and specialist throughout the assigned geographical region across multiple diverse client sites.
• Ensure delivery of a safe, customer-focused, cost-effective, efficient and compliant service to meet contractual and legal obligations.
• Providing guidance, advice, support, post-incident reviews, audit management, resource optimization and benchmarking services covering all aspects of a cleaning service.
• Act as ‘Technical Expert’, ensuring technical competence of the team/supply chain whilst validating and disseminating best practices and innovation.
• Deliver budgeted targets for profit/performance related to a workstream/function.
• Manage excellent relationships with the client, supply chain partners and other partners.
• Ensure compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture.
• Lead, recruit, develop and retain staff to deliver services most efficiently and effectively.
• Manage the people resources effectively and efficiently to deliver the required services.
• Ensure Objectives, Performance Reviews are completed as per company policy
• Support and lead the introduction of operational best practices into the region or contract.
• Ensure that the operational aspects of his/her region/business area/location(s) are delivered by the SLA by an agreed program of qualitative checks and control measures and to rectify identified deviations where appropriate.
• Develop maximum profitable growth of the business through understanding client needs, maximizing the services delivered and championing excellent customer care.

Skills on Resume: 

• Operations Management (Hard Skills)
• Compliance Management (Hard Skills)
• Technical Expertise (Hard Skills)
• Financial Acumen (Hard Skills)
• Client Relationship Management (Soft Skills)
• People Management (Soft Skills)
• Operational Excellence (Hard Skills)
• Business Development (Hard Skills)

Job Summary:

• Maintain quality of services to customers
• Carry out cleaning and safety inspections on-site, independently and alongside the client to ensure KPIs are captured and can be reported on.
• Deal with non-conformities as a matter of urgency
• Deal with customer complaints or concerns within 24 hours, responding formally.
• Observe all client and company statutory fire and safety regulations and promote good safety habits.
• Ensure contract procedures are followed.
• Control resources to achieve the quality of service whilst keeping within the budget
• Check and request materials and equipment within the budget
• Ensure that plant, equipment and PPE are checked and replaced or repaired
• Recruit staff using company procedures and maintain staff numbers at the agreed level
• Provide on-site training for staff and prepare work schedules
• Ensure Servest staff obey all site rules and maintain a smart appearance including the wearing of uniforms

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Cleaning and Safety Inspection (Hard Skills)
• Handling Non-Conformities (Hard Skills)
• Effective Complaint Management (Soft Skills)
• Safety Regulation Compliance (Hard Skills)
• Contract Management (Hard Skills)
• Resource Management (Hard Skills)
• Staff Recruitment and Training (Hard Skills)

Job Summary:

• Exceed the guests’ expectations and assist in delivering year-on-year quality improvement
• Support the delivery of consistently clean and well-maintained accommodation through effective planning and preparation for each guest arrival day.
• Support the leadership of a team of 20- 250 team members, dependent on park.
• Responsible for all team recruitment, training delivery and ensuring review and performance management practices are in place.
• Role Model effective leadership behaviors and vision and values
• Maintain good team spirit and manage time effectively
• Training records, Annual Leave records, PPMs, rotas, etc
• Attend monthly meetings to review the performance
• Carry out regular Team briefings with own staff
• Co-operate with requests from clients and managers and respond to requests for assistance when necessary
• Attend appropriate training sessions

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Operational Planning and Execution (Hard Skills)
• Team Leadership and Management (Hard Skills)
• Leadership and Role Modeling (Soft Skills)
• Time Management (Hard Skills)
• Record Keeping and Compliance (Hard Skills)
• Meeting Facilitation and Participation (Soft Skills)
• Communication and Team Engagement (Soft Skills)

Job Summary:

• Chair monthly meetings with the clients and higher management
• Report all absenteeism and general feedback to OM
• Support and guide operatives to achieve service levels
• Regular checks on cleaning specified areas
• Respond to cleaning requests and periodic cleaning as per specifications directed by the OM
• Specifically to manage all requirements of the cleaning services in line with the Contract specification.
• Carry out random wage, quality and equipment audits
• Assist OM in the recruitment and vetting process.
• Carry out annual Appraisals with all staff
• Basic training, motivation, discipline, Health & Safety and welfare of the staff under his/her control.
• Follow company procedures and systems as laid down.
• Line authority over the staff under his/her control, including appointments but not dismissals.

Skills on Resume: 

• Leadership and Meeting Facilitation (Soft Skills)
• Communication and Reporting (Soft Skills)
• Operational Support and Guidance (Hard Skills)
• Quality Control (Hard Skills)
• Responsive Service Delivery (Hard Skills)
• Contract Compliance Management (Hard Skills)
• Audit and Compliance (Hard Skills)
• HR Support and Development (Hard Skills)

Job Summary:

• Maintain relationships with employer's representatives, and company personnel
• Control and maintain staffing levels required by providing a consistent daily cleaning regime, that meets the Contract specification.
• Control and maintenance of all consumable stocks at each site.
• Stock requirements identified to OM to order.
• Monitor weekly absence details and additional hours worked.
• Provide OM with details and justifications.
• Undertake site familiarisation with all new employees detailing cleaning regime, waste procedures, and opening and closing times of promises.
• Undertake Staff ID checks with all new employees.
• Ensure storerooms are tidy and stock is stored correctly.
• Ensure adequate stocks of all materials and consumables are maintained at all times.
• Responsible for all team recruitment, training delivery and ensuring review and performance management practices are in place.
• Being an expert user of all IT systems and relentless in ensuring processes are followed.

Skills on Resume: 

• Relationship Management (Soft Skills)
• Staffing Management (Hard Skills)
• Inventory Management (Hard Skills)
• Absence and Attendance Monitoring (Hard Skills)
• Onboarding and Training (Hard Skills)
• Storeroom Management (Hard Skills)
• Recruitment and Performance Management (Hard Skills)
• IT Proficiency (Hard Skills)

Job Summary:

• Supporting the site operations and Account Director in the proficient service delivery of the cleaning contract
• Liaising with management and the client on all aspects of the service delivery, responding to requests and complaints with accurate information promptly
• Managing resources to ensure that agreed targets are delivered.
• Managing a team of Supervisors & Operatives to carry out day-to-day duties plus organizing sub-contractors
• Ensuring an effective delivery of service within an agreed budget and managing this to ensure that financial targets are consistently met
• Ensuring staff expenditure remains within budget through completing and monitoring internal and external payroll systems
• Preparing full Risk Assessments (RAMS) for all tasks associated with cleaning including periodicals and specialist cleaning
• Accurately quoting periodic work, internally & externally to the client & customer in a timely & professional manner
• Managing all areas of ad-hoc tasks including window cleaning, gutter & cladding cleaning and all aspects of deep cleans across all sites
• Ensuring that all relevant health and safety legislation and company policies are adhered to
• Conducting and reviewing regular quality/cleaning audits and reports
• Managing staff HR issues such as absence, capability and disciplinary promptly, with the support of MyER (OCS Employee Relations team), ensuring all actions comply with employment law
• Exceed guests’ expectations and assist in delivering year-on-year quality improvement

Skills on Resume: 

• Operations Management (Hard Skills)
• Client Relationship Management (Soft Skills)
• Resource Management (Hard Skills)
• Team Leadership (Soft Skills)
• Financial Management (Hard Skills)
• Risk Assessment and Management (Hard Skills)
• Quoting and Contract Management (Hard Skills)
• Quality Assurance and Compliance (Hard Skills)

Job Summary:

• Direct the work of the Assistant manager and Cleaning Supervisors ensuring all areas are cleaned to the required standard.
• Recruit, induct and develop Cleaning Supervisors and cleaning operatives.
• Conducting annual appraisals and weekly team briefs and fortnightly 1:1 meetings as well as performance management.
• Monitor cleaning budget and identify efficiency savings.
• Responsible for contract compliance through conducting monthly audits using the Ecat tool and providing monthly updates to the account manager and client on performance.
• Ensure compliance to health and safety legislation to develop a safety-conscious culture.
• Establish a strong working relationship with the client to raise the profile and develop new business opportunities.
• Enforce relevant statutory and company health and safety compliance on site, including maintenance of cleaning equipment, waste disposal, M & E PPM, and accident & near miss reporting.
• Provide a Termly Report in preparation for the Client meeting to include a review of training, health and safety and team developments.
• Labor, consumables, chemicals and cleaning materials will be controlled in line with the agreed budget each month.
• Staff performance will be managed, regular feedback will be given and output measured.
• Staff will be fully trained and engaged.

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Recruitment and Training (Soft Skills)
• Budget Management (Hard Skills)
• Audit and Compliance (Hard Skills)
• Health and Safety Enforcement (Hard Skills)
• Client Relationship Management (Soft Skills)
• Performance Management (Soft Skills)
• Reporting and Communication (Soft Skills)

Job Summary:

• Handle daily and weekly meetings with corresponding reports, manage quarterly reviews, and make sure all customer locations are properly staffed
• Manage reporting Supervisors to achieve customer contact metrics
• Build and maintain relationships with customer contacts and track interactions through customer management software
• Perform inspections and audit the quality of work in buildings
• Ensure proper supplies and tools are available
• Manage labor budgets and maintain or beat budgeted labor goals
• Ensure compliance with company policies, procedures, and safety regulations
• Hire, train, develop, and motivate staff, identify employees who can be promoted or want more hours, and fill call-offs and open positions
• Be accountable for labor overages on a weekly basis and any customer complaints that may arise
• Ensure the team accomplishes all assigned objectives
• Use all work equipment and personal PPE properly and in accordance with the training received
• Report any issues or training needs to the Line manager and /or via divisional incident reporting system

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Operations Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Budget Management (Hard Skills)
• Supply Chain Management (Hard Skills)
• Problem Solving and Decision Making (Soft Skills)
• Communication and Reporting (Soft Skills)

Job Summary:

• Develop and maintain strong customer relations by responding to customer needs and coordinating the appropriate support through utilizing the dedicated crew and/or directing support from the Corporate Dispatch Manager.
• Effectively and professionally communicate with customers to ensure job/tasks are performed in the desired manner.
• Able to operate all SES Vacuum Trucks, Water Blasters, Steamer units, and associated equipment.
• Ensure compliance with all policies and procedures
• Set up work site/area (equipment, tools, and employees) to ensure all workers, company/customer equipment and facilities remain safe and do not incur personal injury or damages as a result of the work performed.
• Ensure employees are working most cost-effectively to complete the job/task in the best interest of SES profitability.
• Conduct safety meetings with employees prior to each job and ensure that proper safety procedures are followed.
• Professionally complete or direct and review the completion of all on-site paperwork for the company and customer to drive the Branch billing and payroll functions and assure regulatory compliance.
• Direct personnel at the job site and perform any necessary work task to ensure the job is completed safely and to the customer’s satisfaction.
• Daily record and/or approve hours in a time-keeping system to accurately capture hours worked for branch office staff.
• Evaluate employee performance and conduct on-the-job training and coaching when necessary.
• Manages and directs the dispatch process i.e., appropriate talented staff, equipment and resources available.

Skills on Resume: 

• Customer Relations Management (Soft Skills)
• Communication Skills (Soft Skills)
• Equipment Operation (Hard Skills)
• Compliance Management (Hard Skills)
• Worksite Setup and Safety (Hard Skills)
• Cost Management (Hard Skills)
• Administrative Skills (Hard Skills)
• Leadership and Training (Soft Skills)

Job Summary:

• Manage and monitor cleaning teams, record and track quality control
• Train and coach trainees and new hires on the Molly Maid system, cleaning equipment, usage of supplies, and compliance with policies and procedures.
• Coordinate Inventory and Supply ordering
• Perform routine customer service and administrative tasks.
• Ensure employees are working most cost-effectively to complete the job/task in the best interest of SEL/SES profitability.
• Act as a safety and environmental champion, lead by example and participate in health, safety and environmental activities
• Arrange the correction of unsafe conditions and facilitate coaching/training of subordinates to change unsafe behaviors.
• Ensure employees are fully aware of customers’ on-site rules and regulations, and that at all times they are an immediate reflection of their expertise and professionalism as well as that of SES.
• Develop and implement sales activities with existing and potential customers in marketing territory to achieve maximum sales and profitability.
• Recognize changes in the market resulting from environmental, economic, or competitive conditions and develop sales strategies to mitigate such changes.
• Direct the implementation of the Branch’s sales plan regarding products promoted, customer pricing, sales strategy, market development, volume increases, new customer contacts, and approved credit policy.
• Ensure employees are complying with all company policies and procedures
• Adherence to all safety rules or best practices, attendance, substance abuse, theft, willful or neglectful damage to company equipment, uniforms 

Skills on Resume: 

• Team Management and Monitoring (Hard Skills)
• Quality Control (Hard Skills)
• Training and Coaching (Hard Skills)
• Inventory and Supply Management (Hard Skills)
• Customer Service (Hard Skills)
• Cost Management (Hard Skills)
• Safety and Environmental Leadership (Hard Skills)
• Sales and Market Development (Hard Skills)

Job Summary:

• Develop the defined operational strategies and plans per venue location.
• Consult with Organising Committee (OC) venue managers, existing facility owners and other related parties regarding the physical needs and requirements necessary to coordinate and manage the development of the CW FA services.
• Project Planning throughout the CCW FA Procurement phase through to contracted service provider operational readiness.
• Management of all timelines and responsibilities in the relationship between the Organising Committee (OC) and the CCW contracted service providers from award to completion of the contract.
• Management of waste diversion targets through planning applications.
• Monitor and manage the Waste Service Provider's waste diversion targets and reports throughout the operational period.
• Monitor and manage CCW FA set budgets, financial data spreadsheet development, financial reporting and pricing models.
• Assistance with Games Overlay in the design of CCW FA operational space.
• Liaise with the Logistics FA and contracted service providers on equipment material lists, and master delivery supply plans
• Manage, mentor and motivate the CCW FA venue teams consisting of staff, volunteers and contractors (staffing requirements, training and scheduling).
• Support in the recruitment, development, support, scheduling, and retention of the CCW FA workforce including Volunteers according to the B2022 Workforce strategy and associated policies and procedures
• Assist with CCW FA special projects that have a Games-wide coverage and to ensure equal work distribution to other CCW FA staff.

Skills on Resume: 

• Operational Strategy Development (Hard Skills)
• Consultation and Stakeholder Management (Soft Skills)
• Project Planning and Management (Hard Skills)
• Contract Management (Hard Skills)
• Financial Management and Reporting (Hard Skills)
• Waste Management and Sustainability (Hard Skills)
• Logistics Coordination (Hard Skills)
• Team Leadership and Development (Soft Skills)

Job Summary:

• Ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and client.
• Assist in the establishment of systems of monitoring and control, designed to ensure appropriate control over all critical service points
• Maximise customer satisfaction, and minimize customer complaints and other adverse feedback.
• Ensure that cleaning records are held and updated
• Analysis of budgetary information to assist in annual budgetary and monthly forecasting processes.
• Work within clear budgetary guidelines and contribute to budget planning.
• Interview potential new hire candidates, assign duties, evaluate employee performance
• Perform evaluations, resolve personnel issues, and motivate and train staff to ensure efficiency, continued growth and professional development.
• Ensure documentation relating to job performance, conflicts, training, audits, etc., is completed and forwarded to headquarters according to policy.
• Ensure validity of employee driver’s license and insurability when operating company vehicles.
• Ensure that all CCW FA planning and deliverables comply with relevant licensing and legislation
• Ensure high-performing employee development

Skills on Resume: 

• Monitoring and Control Systems (Hard Skills)
• Customer Satisfaction Management (Soft Skills)
• Record Keeping and Documentation (Hard Skills)
• Financial Analysis and Budgeting (Hard Skills)
• Human Resources Management (Soft Skills)
• Compliance and Regulatory Knowledge (Hard Skills)
• Employee Development and Performance Management (Soft Skills)

Job Summary:

• Establish a thorough understanding of the site specification for site and monitor the frequencies of all activities and effectively communicate with the Area Manager regarding the specification and ensure they are aware of any challenges which may need to be escalated further
• Take a proactive approach in developing the provision of services on site whilst working inside agreed specifications
• Ensure all audits are completed within agreed timescales
• Responsible for ensuring all equipment on site is safe and appropriate to use and any defects to be reported
• Responsibility for monitoring cleaning products on-site, maintaining stock levels and submitting orders in line with agreed site budgets
• Ensure chemicals and other equipment are stored correctly with correct labeling and COSH data
• Monitoring spending on equipment and machinery on site to adhere to agreed site budgets
• Involvement with investigation matters such as personal accidents or potential disciplinary investigations
• Monitoring absence levels on site and escalating for further action where appropriate
• Recruit new employees and in line with budget considerations following established recruitment procedures/documentation
• Identify any training needs on-site, conduct the training where possible and keep appropriate records of training completed on-site

Skills on Resume: 

• Site Management Expertise (Hard Skills)
• Proactive Service Development (Soft Skills)
• Audit Management (Hard Skills)
• Equipment and Safety Oversight (Hard Skills)
• Inventory and Budget Management (Hard Skills)
• Chemical and Equipment Handling (Hard Skills)
• Financial Management (Hard Skills)
• HR and Training Coordination (Hard Skills)

Job Summary:

• Managing hygiene, and co-ordinating team activities to drive a culture of audit-ready standards.
• Continuous development of onsite teams to maximise performance Managing and providing training and development for the team.
• Maintain back office function ensuring all documentation and data submissions are completed in the required time frames to support and document the department's activity.
• Manage departmental budget financial budgets as well as forecasting plans.
• Developing strong customer relationships with the onsite teams ensuring total alignment with contractual requirements.
• Ensure all tasks are conducted by all legislative, company and site health & safety policies, and ensure that all hazards, accidents/incidents are reported and investigated promptly.
• Ensure the area operates and manages holidays and sickness as determined by the OD.
• Ensure staff are up to date with training utilizing the training technology we utilize.
• Reporting on and using the Sidekick ticketing system.
• Ensure Sidekick meets the standards measured by customers and Sidekick in the audit on quality and appearance.
• Ensure the area operates within the financial remit as determined by the OD.

Skills on Resume: 

• Leadership and Team Coordination (Hard Skills)
• Training and Development (Hard Skills)
• Documentation and Compliance (Hard Skills)
• Budget Management (Hard Skills)
• Health & Safety Compliance (Hard Skills)
• Resource Management (Hard Skills)
• Training Technology Utilization (Hard Skills)
• Customer Relationship Management (Soft Skills)