CLEANING MANAGER COVER LETTER TEMPLATE

• Continuously review the contract structure to drive value for money, efficiency & effectiveness.
• Own the P&L and drive budget performance.
• Take personal responsibility for ensuring compliance
• Satisfying all audit requirements
• Ensure operational resources are sufficient to meet the expectations of customers in addition to relevant stakeholders
• Build a high-performance team that can deliver excellence in customer service.
• Ensure effective recruitment, training, and development of staff and ensure succession plans
• Ensure effective management of staff and ensure compliance with all relevant policies and procedures about recruitment, absence management disciplinary procedures, etc.
• Produce accurate and timely reports and information by the client or the company.
• Create and maintain a healthy, safe, and secure environment and ensure compliance with all Health & Safety legislation.
• Ensure compliance with statutory and corporate requirements

Skills: Contract Management, Financial Management, Compliance Management, Audit Preparedness, Resource Management, Team Leadership, HR Management, Reporting and Compliance

• Handle daily and weekly meetings with corresponding reports, manage quarterly reviews and make sure all customer locations are properly staffed 
• Manage reporting Supervisors to achieve customer contact metrics 
• Build and maintain relationships with customer contacts and track interactions through customer management software 
• Perform inspections and audit the quality of work in buildings 
• Ensure proper supplies and tools are available 
• Manage labor budgets and maintain or beat budgeted labor goals 
• Ensure compliance with company policies, procedures, and safety regulations 
• Hire, train, develop, and motivate staff, identify employees who can be promoted or want more hours, and fill call-offs and open positions 
• Be accountable for labor overages every week and any customer complaints that may arise 
• Ensure the team accomplishes all assigned objectives 
• Deliver and embrace a park vision and strategy

Skills: Leadership and Team Management, Meeting and Reporting Management, Customer Relationship Management, Quality Assurance and Inspections, Resource and Inventory Management, Budget Management, Compliance and Safety, Problem Solving and Objective Achievement

• Provide leadership in setting, attaining and monitoring the quality of cleaning to ensure the highest standards are met.
• Provide direction to the Cleaning supervisors ensuring that any local issues within their Teams are resolved promptly.
• Securing and monitoring efficient and cost-effective procurement systems, whilst having regard for ethical and environmental considerations.
• Organise the cleaning team ensuring work scheduling is efficient and effective to meet the changing demands on the buildings.
• Responsible for ensuring all equipment on site is safe and appropriate to use and any defective equipment is repaired or replaced.
• Ensure all legislative obligations are met and managed including Health and Safety e.g. COSSH and Working Time Regulations.
• Act as a point of communication, dealing with inquiries where possible both internal and external ensuring that information is accurately disseminated
• Work proactively with the other members of the Team.
• Scheduling Deep Clean activities with consideration of the accessibility of the areas.
• Cover for other Managers in times of absence.
• Line management of all cleaning staff, including recruitment and induction of new staff and performance management.
• Ensure sickness reporting procedures are adhered to, absence levels are monitored and where appropriate managed with the support of HR.
• Enhanced DBS is essential for this role ( We might be able to help with the process)

Skills: Leadership and Management, Procurement and Cost Management, Organizational Skills, Equipment Management, Regulatory Compliance, Communication, Team Collaboration, People Management

• Provide support to Operation Teams to improve performance via the implementation of cleaning services processes and procedures to achieve an excellent cleaning service.
• Provide training to operational teams, undertaking site visits and audits, and providing advice and guidance on request within the specified areas
• Provide support to Commercial and Transition activities, but not to the sacrifice of support to the Operations Teams.
• Participate in the site cleaning services survey process, etc;
• Be actively involved in customer satisfaction and development of technical training programs for all levels of cleaning services of personnel
• Provide technical knowledge, program direction and overall leadership in the field of cleaning services.
• Participate and monitor both initial and ongoing environmental services operations.
• Reporting will be an important part of this role.
• Keep all information regarding cleaning services updated.
• Undertake audits and site visits by random and spot checks and report findings
• Respond with a sense of urgency to request for support from the site or regional-level managers.
• Provide recommendations to the unit managers in troubleshooting and problem-solving.
• All support requests are responded to within 72 hours.

Skills: Operational Support, Training and Development, Commercial Acumen, Quality Assurance, Technical Expertise, Monitoring and Reporting, Problem-Solving and Recommendations, Communication and Collaboration

• Manage schedules, timesheets and time and attendance of the staff.
• Responsible for all of the management of cleaning standards to the agreed SLAs and KPI's.
• Monitor their performance against set targets, quality standards and statutory requirements.
• Be at the forefront of developing those relationships.
• Files on accounts are maintained with correspondence performance reports, research data, and other information for each account.
• A site visit report is sent to Cleaning Services – SME of Operational Excellence within 7 days after each account is visited.
• Attend conference calls and report directly in the event of major findings or problems
• Support and advise the operation teams to give suggestions regarding best practices in professional cleaning services.
• Assist KAMs and FMs or Cleaning Service Managers to create Standard Operation Procedures according to the clients’ real situations for them to be able to manage professional and essential environmental services
• Gain an understanding of each contract within the region of responsibility, including understanding commercial offerings.
• Act to mitigate and minimize risk to ISS China and its clients by working positively and proactively with the operations teams to improve the cleaning services they provide.

Skills: Operations Management, Performance Monitoring, Relationship Management, Documentation and Reporting, Site Visit Reporting, Communication Skills, Process Improvement, Risk Management

• Managing a team of up to 30 Cleaning Operators including Working Site Supervisors across 35 to 40 sites.
• Attend all sites on either a weekly or fortnightly basis to ensure consistent compliance with high-quality standards.
• Conduct monthly audits on sites and rectify any issues in an efficient and timely manner.
• Manage, control and deliver the cleaning, caretaking and concierge services in line with the agreed specifications.
• Build and maintain excellent client relationships as well as attending monthly client meetings and joint inspections.
• Recruit, train and develop new and existing Team Members.
• Monitor Team members' performance identifying any immediate areas of concern and providing training and guidance to minimize the risk of reoccurrence.
• Actively enforce relevant statutory company and site health and safety compliance.
• Ensure Site Files are periodically updated with RAMS, Insurance Documentation, Health & Safety Policy Statements and Stock Lists.
• Need to be done in a compliant, timely and officiant manner.
• Provide effective leadership towards a large cleaning team.
• Adherence of staff to the Sidekick Employee Handbook.

Skills: Team Leadership and Management, Quality Assurance and Compliance, Auditing and Problem Resolution, Client Relationship Management, Recruitment and Training, Performance Management, Health and Safety Compliance, Documentation and Administrative Management

• Have customer Service Experience
• Have a mind for quality and accuracy and the ability to multitask
• Experience working in an Office setting.
• Attention to detail, quality, accuracy and ability to lead a team and work independently
• Strong relationship-building and communication skills
• Excellent verbal and written communication skills
• Experience with Seed Cleaning Equipment, supervisory experience
• Experience with Loading/Unloading Rail
• Mechanically Inclined
• Must have excellent Communication and Customer Service Skills

Qualifications: BA in Hospitality Management with 3 years of Experience

• Have cleaning and management experience in a large facility managing 10-15 employees.
• Ability to manage multiple priorities, and execute tasks with minimal supervision.
• Assist in scheduling and policy enforcement.
• Experience working in a fast-paced environment, ability to work with Collective Agreement and provide guidelines and execution.
• Flexible start and end times as needed, weekend and statutory holiday work 
• Strong leadership skills and experience in managing and coaching employees
• Must have Organizational Skills
• Have the ability to communicate with the team and management.
• Have to take directives from the management team.

Qualifications: BA in Business Administration with 4 years of Experience

• Have experience in a similar industry
• Have a strong track record of supervising teams within the contract cleaning sector and have evening work experience
• Have demonstrable experience of managing a diverse team within cleaning services to high corporate standards
• Having automotive/manufacturing environment cleaning experience is desirable
• Have excellent personnel management skills
• Have good motivational and team-building skills
• Have a resilient and robust nature
• Have an autonomous self-starter who will take ownership of a diverse team
• Have customer-focused and excellent communication skills

Qualifications: BA in Environmental Science with 3 years of Experience

• Know about COSHH and Risk
• Have basic knowledge of Health & Safety
• Have healthcare and manufacturing experience
• Have experience in managing multi/large site and contracts
• Have motivated, managed and led all staff
• Be comfortable with managing a diverse team across a portfolio of sites
• Have P and L astute 
• Be able to read budget sheets and forecasting
• Be very well organized, a strategic thinker and have analytical skill

Qualifications: BA in Facilities Management with 2 years of Experience

• Have good organizational and time management skills
• Have excellent knowledge of the cleaning industry & large site operation management
• Have good knowledge of cleaning machinery operation
• Have a good understanding of H&S requirements
• Have a strong customer/ client-focused attitude
• Have strong interpersonal skills and the ability to build good working relationships
• Have customer relationship and dispute management skills
• Have good verbal and written communication skills
• Be approachable to team members and client

Qualifications: BA in Public Health with 3 years of Experience

• Have supervisory experience
• Have the ability to follow Company procedures as well as lead the cleaning team
• Have the ability to enforce cleaning policies
• Have the ability to enforce a cleaning schedule
• Be able to communicate in English and Spanish
• Have people Management, development, and leadership skills
• Ability to work individually and as part of a team
• Must have the ability to stand for long periods of time

Qualifications: BA in Organizational Leadership with 2 years of Experience