CENTER COORDINATOR JOB DESCRIPTION

A Center Coordinator handles the front office of a medical facility. That sentence sounds simple until a patient arrives without verified insurance, a physician needs an emergent transfer routed within minutes, and three incoming calls are waiting. In outpatient clinics, hospital-based transfer centers, and multi-location consortia such as SEARHC, this role owns the intake layer where patient access, insurance verification, and clinical communication converge. When the function runs well, care reaches patients faster and providers work from accurate, complete records.

As the Center Coordinator, you manage the full patient-facing administrative cycle, from scheduling and insurance pre-authorization through charge entry and record maintenance, ensuring every encounter is documented accurately and on time. You work within a clinical operations team, supporting department leadership and collaborating daily with case managers, Financial Counselors, bed flow coordinators, and medical staff across one or more facility locations.

Career Impact: Mastering insurance coordination, medical terminology, and multi-location scheduling builds a specialized administrative foundation that opens advancement into Patient Access Supervisor and Practice Manager roles within healthcare systems.

Business Impact: Patients who cannot get through on the phone, whose insurance is unverified before arrival, or whose charts are incomplete before a procedure face delays in care that this role directly prevents.

Growth Opportunity: Exposure to benefit coordination, pre-authorization workflows, and clinical documentation across multiple specialties accelerates the transition into broader revenue cycle and health information management careers.

• Schedule patient appointments across single or multiple facility locations, coordinating insurance eligibility and pre-authorization before each visit.
• Verify patient insurance coverage, coordinate benefits involving multiple carriers, and refer uninsured patients to a Financial Counselor for resolution.
• Greet patients and visitors, answer incoming calls, and route inquiries to appropriate clinical or administrative staff.
• Collect and enter patient charges in the billing database, reconcile charges against encounter records, and transmit monthly survey data to providers.
• Assemble new patient charts, maintain and file existing records, and spot-check charts for completeness and required signatures.
• Coordinate ancillary testing with other hospital departments and arrange patient transportation as needed to support continuity of care.
• Maintain confidentiality of all patient demographic, insurance, and medical information in verbal, written, and electronic communications.
• Escalate unresolved scheduling conflicts, insurance issues, or patient concerns to management in accordance with department protocols.

• High School Diploma or GED, or equivalent work experience.
• 1 or more years of customer service or medical office experience, with direct exposure to patient scheduling or administrative healthcare workflows.
• Working knowledge of medical terminology sufficient to accurately transcribe physician requests and complete patient records.
• Demonstrated ability to verify insurance eligibility, coordinate multi-carrier benefits, and identify when financial counseling referral is required.
• Strong data entry accuracy and attention to detail, with ability to maintain complete and compliant patient records under time pressure.
• Effective written and verbal communication skills, including professional phone etiquette when managing high call volume.
• Ability to prioritize competing tasks, adapt to interruptions, and maintain accuracy across simultaneous workflows.

• Associate's degree in Health Information Management, Medical Administration, or a related field.
• Prior experience in a transfer center, multi-site consortium scheduling environment, or outpatient specialty clinic.
• Familiarity with insurance pre-certification and pre-authorization processes across commercial and government payer types.
• Knowledge of HIPAA-compliant documentation and patient confidentiality requirements in a clinical setting.

• Pre-authorization completion rate, reflecting the percentage of scheduled visits with verified coverage before arrival.
• Chart accuracy score, measuring the proportion of patient records that pass completeness and signature spot-checks.
• Average call handling time, tracking responsiveness to incoming patient and physician inquiries.
• Same-day scheduling error rate, indicating how often appointments require correction after initial entry.
• Insurance coordination cycle time, measuring days from referral to benefit resolution for multi-carrier cases.
• Typical tools: Electronic health record platforms (commonly Epic or Meditech); scheduling and billing systems (commonly Athenahealth or NextGen).

• Base Salary Range: $36,000 to $48,000 per year, depending on location and experience.
• Bonus: Merit-based increases common; formal bonus structures uncommon at this level.
• Equity: Not typically offered for this role.
• Health Benefits: Medical, dental, and vision coverage standard in healthcare employer settings.
• PTO: 10 to 15 days annually, plus standard observed holidays.
• Common Perks: Tuition reimbursement for healthcare administration coursework, employee assistance programs, and shift differential pay where applicable.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for all applicants. Because this role involves access to protected health information, employment is contingent on successful completion of a background check and, where applicable, a drug screening consistent with applicable law. Reasonable accommodations will be provided to qualified individuals with disabilities throughout the hiring process and in the performance of job duties. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected under federal, state, or local law.

The Center Coordinator owns the full intake workflow for UPMC's MedCall transfer center, fielding local and worldwide calls to route emergent and non-emergent transfers, consults, and physician requests. Working alongside case managers, bed flow coordinators, and department leadership, the role ensures every transfer is documented, coordinated, and escalated accurately before shift end.

Key Responsibilities

• Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide).
• Respond to emergent and non-emergent transfer requests, consults, and other incoming calls from physicians.
• Transcribe call interactions accurately and efficiently.
• Enter all transfer documentation into the department database by end of shift.
• Request and coordinate medical transportation as necessary.
• Provide initial admission information to case managers and bed flow coordinators, and update records as needed.
• Maintain awareness of UPMC facility services and capabilities to support transfer center outreach.
• Escalate issues, bed assignments, and problems per department protocols.
• Apply knowledge of multiple communication methods and internal systems used by the department.

Required Qualifications

• High School Diploma required.
• 2 years in healthcare with direct patient care, or 2 years in a transfer center.
• 2 years in an emergency call center, or 4 years in a healthcare business setting.
• Formal medical training preferred, knowledge of medical terminology.
• Strong skills in data entry and computer literacy.
• Strong interpersonal and communication skills, strong attention to detail, and ability to multitask.

Embedded within a fitness and wellness facility, the Center Coordinator delivers front-of-house service across the welcome center, cafe, and fitness floor while supporting daily operations and member experience. Working closely with the fitness team and manager on duty, the role ensures facility standards, member satisfaction, and operational procedures are consistently upheld.

Core Functions

• Check in members, process series sales, point of sale transactions, locker rentals, and class registrations at the welcome center.
• Perform full cafe duties including taking orders, preparing specialty beverages, food prep, serving, and washing dishes.
• Maintain a safe and clean environment that exceeds health code regulations.
• Respond to member exercise program inquiries within scope and escalate to the fitness team as appropriate.
• Conduct regular rounds through locker room areas to ensure proper presentation and stocked amenities.
• Complete laundering, folding, and restocking of towel supplies throughout the facility.
• Follow all opening and closing procedures and communicate with the manager on duty.

Qualifications and Experience

• High School Diploma or equivalent required.
• Basic Life Support (BLS) certification from AHA or ARC required within 60 days.
• 6 months of customer service experience in a high-volume service industry preferred.
• Demonstrated experience with cash handling, accounting, and data entry systems preferred.
• Prior experience or familiarity with the fitness and wellness industry preferred.

Reporting to management, the Center Coordinator schedules patient appointments across multiple SEARHC locations while managing insurance coordination, worklist completion, and patient communication with accuracy and confidentiality. Partnering with Financial Counselors and location teams throughout Southeast Alaska, the role enables consistent access to care by ensuring every patient interaction is handled with proper etiquette and attention to detail.

Primary Duties

• Schedule patient appointments across multiple SEARHC locations with accuracy and attention to detail.
• Answer phones and manage patient queries with proper phone etiquette.
• Coordinate benefits when more than one insurance carrier is involved and refer uninsured patients to a Financial Counselor.
• Serve as the point of contact for identifying, resolving, or escalating issues to management.
• Complete assigned worklists related to patient demographics, insurance, medical information, and scheduling.
• Maintain confidentiality in all verbal, written, and electronic communications.
• Take clear and concise messages and provide helpful assistance in anticipating patient needs.

Skills and Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience required, 1 year of medical office or call center experience preferred.
• Knowledge of medical terminology and patient scheduling processes.
• Excellent interpersonal skills, effective communication in a clear and concise manner.
• Ability to prioritize and multi-task in a fast-paced setting, strong time management and organizational skills.
• Ability to work flexible hours with limited unplanned absence.

Sitting at the intersection of project management and IT service operations, the Center Coordinator leads end-to-end coordination of Service Center projects for the Department of State's Consular Affairs Enterprise Infrastructure Operations program. Operating across internal teams, client stakeholders, and external vendors, the role ensures projects are delivered on time, fully documented, and compliant with quality and security standards.

Duties

• Coordinate project management activities, resources, equipment, and information for Service Center projects.
• Break projects into actionable tasks, set timeframes, and monitor project progress.
• Liaise with clients and internal teams to define requirements, scope, and objectives.
• Assign tasks to internal teams and assist with schedule management.
• Act as point of contact and communicate project status to all participants.
• Work with Service Center managers and task owners to eliminate blockers and escalate to Service Center Leadership as appropriate.
• Create and maintain comprehensive project documentation, plans, and reports.
• Conduct quality assurance reviews with functional area leads within the Service Center.

Experience and Qualifications

• Bachelor's degree with 5-7 years of experience, Master's degree with 3-5 years of experience, or High School Diploma with 9 years of experience.
• Proven work experience as a Project Coordinator or Project Manager from conception to delivery.
• Ability to prepare and interpret flowcharts, schedules, and step-by-step action plans, solid multitasking and time-management skills.
• Working knowledge of MS Project or similar application, familiarity with ServiceNow is a plus.
• Strong client-facing and teamwork skills, strong written and verbal communication skills, attention to detail.

A key member of the Registration Resource Center team, the Center Coordinator supervises daily operations, assigns workloads, and performs Registration Coordinator duties 50-75% of the time to maintain service levels across the department. Collaborating across staff, management, and patients, the role directly supports compliance with departmental and hospital standards while enabling smooth, high-volume patient registration.

Functions

• Assign and prioritize work assignments to ensure smooth operation of the Registration Resource Center.
• Work as a team member to maintain acceptable service levels at all times.
• Provide feedback to the manager on team performance, systems, and processes.
• Assist the manager in developing department Policy and Procedure manuals and supporting tools.
• Assist with staffing schedule preparation and restructure patterns to meet changing department needs.
• Provide supervisory representation during the manager's absence.
• Investigate and resolve escalated customer complaints, questions, and concerns, and notify the manager when intervention is needed.
• Perform Registration Coordinator duties 50-75% of the time.

Education and Experience

• Associate's Degree or equivalent experience.
• 1-3 years of prior healthcare experience.
• Knowledge of medical terminology preferred.
• Proficient in word processing, spreadsheets, and database management, detail-oriented with ability to enter information accurately.
• Excellent customer service skills, strong communication and interpersonal skills, ability to exercise judgement with sensitive and confidential information, ability to handle high volume in a fast-paced environment.

Seamless consumer claims resolution depends on the Center Coordinator, who manages high-volume inbound and outbound calls, enters claims into the CRS system, and composes resolution letters and supporting documentation for a branded household division. Based within a deadline-driven consumer engagement team, the role handles the full claims cycle from intake and data verification through archival and social media response.

Accountabilities

• Enter consumer claims into the CRS system and maintain the claims liability database.
• Compose letters and resolution letters to consumers and customers communicating updates.
• Manage inbound and outbound calls in a timely manner, identify consumer needs, and provide solutions or alternatives.
• Obtain and send SDS and technical data sheet requests, draft FedEx return labels, and send care packages and secondary label requests.
• Write and send supporting documentation obtainment packages and curate secondary information.
• Perform quarterly archival of documents and data verification.
• Manage consumer questions and comments through social media channels.

Minimum Qualifications

• High School Diploma required, college degree preferred.
• Minimum 2 years in a high-volume consumer engagement environment, minimum 2 years in consumer claims and conflict resolution handling preferred.
• Attention to detail with strong analytical and problem-solving skills, ability to meet tight deadlines and accuracy standards.
• Proficient in all Microsoft Office products with intermediate-level Excel skills, ability to learn new systems.
• Strong oral and written communication skills, ability to communicate negative news and handle conflict, well organized with effective time management, self-starter with strong independent work initiative, ability to cope under pressure and manage multiple tasks.
• Bilingual French and English preferred but not required.

As the Center Coordinator, this role manages the full service request cycle within a residential facilities operation, from entering work orders in Yardi and assigning tasks to Maintenance Technicians through to quality assurance review of completed jobs. The facilities team relies on this work to maintain fully loaded technician schedules, accurate work order records, and timely resident communication throughout each day.

Job Functions

• Enter service requests into the Yardi database and schedule work orders accurately.
• Assist in assigning service requests to Maintenance Technicians based on their skills and abilities.
• Load Maintenance Technicians' workdays with a full day's work and monitor completion within AM and PM timeframes.
• Liaise with the Facility Manager or Maintenance Supervisor when Technicians fail to complete scheduled work orders.
• Monitor supplies for open service requests and contact residents when parts arrive to schedule repairs.
• Review completed work orders for accurate accounting of labor, materials, and photographs.

Background and Experience

• High School Diploma or GED required.
• Minimum 1 year of customer service and administrative experience, relevant industry experience preferred.
• Proficient in Outlook, Excel, and Word, existing Yardi knowledge is a bonus.
• Ability to communicate clearly with residents and team members, ability to work well in a team environment, and ability to plan and organize.
• Valid state-issued driver's license and safe driving record required.

Center Coordinator shapes student-athlete programming across community, leadership, and personal development initiatives, using graphic design, video, and social media to document and share participant stories. The work directly supports the university's student engagement mission by building meaningful relationships with students, coaches, campus partners, and interest groups.

What You'll Do

• Support planning and implementation of student development programming including community, leadership, and personal development initiatives.
• Tell the story of student-athletes using graphic design, video, and social media outlets.
• Serve as advisor and facilitator for student-athlete leadership and interest groups.
• Build ongoing rapport and strong relationships with students, teams, coaches, and campus partners.
• Respond to student needs and concerns and provide guidance where appropriate.

Professional Experience

• Bachelor's degree required.
• Knowledge of college athletics and community engagement.
• Proficient in word processing, spreadsheets, email, internet applications, and social media platforms.
• Excellent verbal and written communication skills, demonstrated creative problem-solving skills.
• Ability to take initiative and work as a team member, and positive attitude.

Reporting to senior management, the Center Coordinator produces accurate contact volume forecasts, manages inbound and outbound telephony queues, and coordinates scheduling across a Customer Care or BPO operation to maintain adherence to key ACD, AOD, and blended service metrics. Working closely with Customer Service Supervisors, IT, and technology vendors, the role advances operational efficiency by implementing new processes, reviewing department workflows, and delivering regular performance reporting.

Scope of Work

• Forecast contact volume and staffing requirements and coordinate optimal work schedules with Customer Service Supervisors.
• Schedule department meetings, training sessions, and vacations using workforce management tools and data reporting.
• Manage all inbound and outbound queues in telephone software and handle VRU messages for various services.
• Track phone-related data, prepare outbound queues, track campaign effectiveness, and prepare billing and campaign reports.
• Serve as liaison between the department and IT regarding system issues, licensing, and hardware.
• Review department workflows and implement new processes and strategies affecting the Call Center.
• Maintain relationships, contracts, and reporting for all customer service technology vendors.
• Prepare and review Call Center reports, forms, correspondence, logs, and budget documents.

Position Requirements

• High School Diploma or equivalent required, Bachelor's Degree or equivalent preferred.
• Minimum 2 years of Call Center Workforce Management experience in forecasting and scheduling, minimum 5 years managing Workforce Operations in a Customer Care or BPO operation.
• Understanding of inbound queuing principles for ACD, AOD, and blended services, general knowledge of mortgage lending and servicing industry.
• Proficient in call center technology such as Aspect/eWorkforce, Cisco CSD or CentreVu, proficient in Microsoft Office including advanced Excel skills.
• Excellent verbal and written communication skills, strong leadership skills, solid interpersonal and relationship-building skills, analytical ability to detect workflow problems, ability to multitask and meet strict deadlines, flexibility and strong organizational skills.
• Minimum 1 year experience with a process excellence system such as Six Sigma, Lean, or COPC.

Embedded within an Individual Giving team, the Center Coordinator refines the full range of development activities including donor research, proposal preparation, gift processing, and event coordination in support of fundraising plans led by the Senior Director. Working closely with physicians, team members, and external prospects, the role enables stronger donor relationships and more effective stewardship across the department.

Core Responsibilities

• Work closely with the Senior Director, team members, and physicians to assist in preparing proposals and reports.
• Perform prospect research on donors and funding sources using available research tools and prepare donor briefings.
• Coordinate cultivation events, stewardship activities, and provide follow-up support.
• Process individual gifts, pledges, and pledge payments and submit to the Gift Processing team.
• Develop and manage production of in-house mailings, letters, updates, and invitations to prospects and donors.
• Assist with prospect management activities including scanning information and adding tasks and contact reports in the Advance database.
• Run ad hoc reports from the Development database and PeopleSoft, and prepare expense reports and invoices.

Knowledge Skills and Abilities

• Experience in fundraising, donor relations, or development activities preferred.
• Knowledge of fundraising information resources is a plus.
• Knowledge of MS Word, Access, and Excel, development database experience preferred.
• Strong writing and editing skills, commitment to accuracy and attention to detail, ability to manage multiple concurrent assignments and meet deadlines, ability to interact effectively with diverse stakeholders, excellent organizational and interpersonal skills, high level of initiative and creativity.

As the Center Coordinator, this role coordinates the Safety Management System process across the Airport Operations Department, facilitating risk analyses, Control Inspection Observations, and safety reporting that keep operational processes measurable and compliant. The Airport Operations team relies on this work to maintain a current SMS database, effective risk controls, and timely communication across safety meetings including the Operational Safety Brief and Safety Round Table.

Role Responsibilities

• Promote and organize the Safety Management System (SMS) process within the Airport Operations Department.
• Facilitate the Risk Management process for Airport Operations Department process owners and coordinate implementation of risk controls.
• Maintain the SMS electronic database for tracking risk analyses and ensure ongoing process measurement for each analysis.
• Facilitate Control Inspection Observations in coordination with the Manager Safety and Regulatory Compliance and Supervisor AO Internal Evaluation.
• Collaborate with process owners to review CIO data and evaluate control effectiveness.
• Track and report the status of each risk analysis and risk analysis request.
• Prepare reports and participate in safety meetings including the Operational Safety Brief and Safety Round Table.

Required Qualifications

• Two years of experience in the aviation industry preferred.
• Knowledge of FARs and company policies and procedures, Safety Management System and EtQ software experience preferred.
• Highly proficient in Microsoft Excel with experience across the full Microsoft Office Suite.
• Excellent verbal and written communication and interpersonal skills, ability to communicate effectively with leadership groups.
• Flexibility to travel for meetings as applicable.

Center Coordinator manages front office operations for a dynamic outpatient wound care center, coordinating daily patient census, insurance verification, charge entry, and scheduling across internal departments and external transport providers. Success in the position means every patient interaction from arrival through chart management is handled accurately, confidentially, and in full support of the clinical team.

Work Activities

• Coordinate with Center leadership to maximize daily patient census.
• Greet patients and visitors, answer and route calls to appropriate staff.
• Maintain all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Obtain and verify patient insurance information including pre-certifications and pre-authorizations, and enter data into appropriate databases.
• Collect and enter patient charges in databases, verify and reconcile charges, and transmit monthly patient survey data to providers.
• Assemble new patient charts, maintain and file existing charts, and spot-check charts for completeness and signatures.
• Coordinate ancillary testing with other hospital departments and arrange patient transportation as needed.
• Participate in staff meetings to support key functions within the Center.

Experience and Qualifications

• Ability to type 60 words per minute, basic menter Coordinator manages front office operations for a dynamic outpatient wound care center, coordinating daily patient census, insurance verification, charge entry, and scheduling across internal departments and external transport providers. Success in the position means every patient interaction from arrival through chart management is handled accurately, confidentially, and in full support of the clinical team. Work Activities Coordinate with Center leadership to maximize daily patient census. Greet patients and visitors, answer and route calls to appropriate staff. Maintain all patient communication needs including scheduling, rescheduling, and appointment reminders. Obtain and verify patient insurance information including pre-certifications and pre-authorizations, and enter data into appropriate databases. Collect and enter patient charges in databases, verify and reconcile charges, and transmit monthly patient survey data to providers. Assemble new patient charts, maintain and file existing charts, and spot-check charts for completeness and signatures. Coordinate ancillary testing with other hospital departments and arrange patient transportation as needed. Participate in staff meetings to suppo
• eam environment.