CENTER ADMINISTRATOR JOB DESCRIPTION

Running a healthcare center without someone who owns both operational and regulatory accountability creates a specific kind of failure: accreditation gaps go undetected, patient grievances stall, and billing errors accumulate until revenue suffers. The Center Administrator answers that failure directly. This role holds full responsibility for day-to-day clinical and administrative operations within a patient-facing facility, from FQHC compliance and staff credentialing to budget development and quality improvement programs. It demands equal fluency in healthcare regulation and people management.

As the Center Administrator, you oversee the clinical, operational, and financial functions of a healthcare facility, ensuring regulatory compliance, staff performance, and patient care standards are met consistently. You report to organizational leadership or a governing board and serve as the primary operational liaison across medical staff, external agencies, and community partners.

Career Impact: Holding accountability for FQHC compliance, QAPI implementation, and credentialing oversight positions a Center Administrator as a recognized operational authority within the ambulatory and community health market.

Business Impact: Patient safety outcomes, accreditation standing, and revenue cycle integrity all depend directly on the decisions this role makes daily across staffing, billing, and clinical program management.

Growth Opportunity: The breadth of this seat - spanning regulatory compliance, human resources, grants management, and quality assurance - builds the cross-functional leadership profile that feeds into regional director and VP of Operations tracks.

• Oversee daily clinical and administrative operations to maintain patient safety and regulatory compliance standards.
• Lead staff supervision, performance evaluations, and onboarding to ensure adequate and qualified program coverage.
• Manage budget development, expenditure tracking, and capital planning in coordination with finance leadership.
• Coordinate scheduling, staffing allocation, and departmental activities across all center functions.
• Serve as the primary liaison between governing boards, medical staff, external agencies, and community organizations.
• Implement and evaluate quality assurance and infection control programs in accordance with accreditation requirements.
• Investigate and resolve patient grievances, staff complaints, and operational problems, including the formal appeal process.
• Gather and report fiscal, grant, and statistical data to support leadership decision-making and grant compliance.

• Bachelor's degree in Healthcare Administration, Business, or a related field, or equivalent work experience.
• 2 or more years of management experience in a healthcare or clinical setting, with demonstrated program oversight.
• Knowledge of FQHC guidelines, Medicare, Medicaid, managed care, and third-party payor requirements.
• Demonstrated ability to implement regulatory compliance protocols and respond to accreditation standards.
• Proficiency in EMR platforms and practice management systems for clinical documentation and reporting.
• Strong leadership, analytical, and interpersonal communication skills with ability to manage competing priorities.
• Ability to maintain strict confidentiality and exercise sound judgment in high-stakes operational situations.

• Master's degree in Healthcare Administration or Business Administration.
• Experience in an ambulatory surgery center or substance abuse treatment setting.
• Current ACLS, RBT, or equivalent clinical certification relevant to the center's patient population.
• Familiarity with quality improvement frameworks such as QAPI and experience working with a Medical Director or governing board.

• Accreditation and regulatory audit outcomes, measured against zero cited deficiencies per review cycle.
• Patient grievance resolution rate, tracking percentage of complaints closed within the required timeframe.
• Staff vacancy and turnover rate, reflecting the Center Administrator's effectiveness in hiring and retention.
• Budget variance percentage, measuring actual versus planned expenditures across all operational cost centers.
• Grant reporting compliance rate, tracking on-time submission of required fiscal and programmatic reports.
• Typical tools: Practice management and EMR platforms (commonly Athena Health or similar); financial reporting software (commonly Excel-based or ERP-integrated systems).

• Base Salary Range: $65,000 to $95,000 per year depending on setting and experience.
• Bonus: Annual performance bonus of 5% to 10% based on operational and compliance goals.
• Equity: Not typically offered in this sector.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization.
• PTO: 15 to 20 days annually, plus federal holidays.
• Common Perks: Continuing education support, licensure reimbursement, and mission-driven work environment.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check and, where applicable, a drug screening is required as a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available for individuals with disabilities throughout the application and employment process. Candidates must be authorized to work in the United States.

The Center Administrator oversees daily operations of a patient care facility, managing scheduling, staffing, budget development, and compliance with FQHC and regulatory standards. Reporting to organizational leadership and the board, the role serves as liaison between staff, external agencies, and community partners to sustain quality care and fiscal performance.

Key Responsibilities

• Manage daily operations of the center and ensure patient safety and quality of care are maintained.
• Implement goals, objectives, and policies approved by leadership and the board.
• Coordinate scheduling, staffing, and administrative activities across departments.
• Oversee financial performance, budget development, and expenditure tracking.
• Supervise staff, conduct performance evaluations, and support training and development.
• Handle compliance with regulatory agencies and accreditation standards.
• Serve as liaison between staff, leadership, external agencies, and community partners.
• Gather and report data for fiscal, grant management, and statistical analysis.
• Resolve operational problems including property maintenance and technology systems.
• Support quality improvement programs and patient engagement initiatives.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field required, Master's degree preferred.
• RBT Certification, CPR Certification, and First Aid Certification required.
• Minimum 2 years of management experience, with healthcare or clinical setting experience preferred.
• Knowledge of FQHC guidelines, Medicare, Medicaid, managed care, and third-party payor requirements.
• Proficiency in practice management systems, EMR platforms, and financial reporting tools.
• Advanced skills in Microsoft Office including Word, Excel, and PowerPoint.
• Strong leadership, analytical, organizational, and interpersonal communication skills.
• Ability to manage multiple priorities, exercise sound judgment, and maintain strict confidentiality.

Embedded within a health system partnership, the Center Administrator oversees clinical and administrative operations across both centers, managing financial performance, credentialing, and quality assurance programs aligned with the center's strategic goals. Working closely with the governing board, Medical Director, and the QAPI Committee, the role ensures regulatory compliance and drives continuous quality improvement.

Core Functions

• Oversee daily operations of both centers to ensure patient safety and highest quality of care is provided.
• Develop and update short and long-term strategic plans aligned with the center's philosophy and goals.
• Manage clinical and administrative operations with a focus on quality improvement and business development.
• Oversee financial performance including budget development, capital planning, and operational decisions.
• Supervise human resource matters, personnel management, performance reviews, and disciplinary actions.
• Serve as primary liaison between the governing board, medical staff, facility staff, and health system partner.
• Collaborate with the QAPI Committee to implement quality assurance and infection control programs.
• Oversee credentialing per medical staff bylaws in collaboration with the Medical Director.
• Maintain memberships in professional associations and stay current with industry trends and legislative changes.
• Ensure compliance with regulatory agencies and accrediting bodies and uphold patient and employee confidentiality.

Qualifications and Experience

• BSN required, with a business background considered a strong asset.
• Current ACLS Certification required.
• Minimum 5 years of healthcare management experience, with at least 1 year in an ambulatory surgery center preferred.
• Comprehensive knowledge of surgery center business operations and standard accounting principles.
• Working knowledge of Excel, Word, and PowerPoint.
• Strong leadership, organizational, and interpersonal skills with demonstrated self-direction and initiative.
• Ability to manage multiple tasks, handle high-stress situations, and communicate effectively at all levels.

Reporting to the operations team, the Center Administrator delivers direct therapy services and manages center scheduling, supply inventory, and behavioral data documentation for clients with autism spectrum disorders. Partnering with behavior technicians, caregivers, and compliance programs, the role ensures adherence to individualized treatment protocols and Centria operational standards.

Primary Duties

• Manage and update weekly center schedules and handle the center hotline for session changes.
• Communicate with the operations team regarding the center waitlist and client access to care.
• Open and close the center, greet clients and visitors, and conduct tours as needed.
• Provide direct therapy services to clients using intensive teaching and natural environment training when covering for behavior technicians.
• Follow prescribed behavioral skill acquisition and behavior reduction protocols for each client.
• Collect, record, and summarize behavioral data and ensure documentation is completed on time.
• Assist with parent and caregiver training aligned with individualized treatment and behavior reduction protocols.
• Maintain center supply inventory, manage building issues, and ensure a clean, safe, and organized environment.
• Ensure team members adhere to best practices, policies, and Centria procedures.
• Participate in compliance programs and complete required training and certifications.

Skills and Qualifications

• High school diploma or equivalent required.
• RBT Certification, QBS Safety Care Training, CPR Certification, and First Aid Certification required.
• Previous experience in a customer service role in healthcare required, with prior office management experience preferred.
• Experience working with children and autism spectrum disorders preferred.
• Basic computer skills and working knowledge of tablets and iPads required.
• Strong attention to detail, time management, and ability to perform repetitive tasks with precision.
• Effective written and verbal communication skills with clients, caregivers, and internal stakeholders.
• Ability to build professional relationships, accept constructive feedback, and maintain HIPAA compliance.

Sitting at the intersection of financial management and research operations, the Center Administrator oversees budget development, grants management, and administrative systems that keep the center's faculty and project teams functioning effectively. Operating across finance, communications, and advisory board coordination, the role shapes the operational infrastructure that enables research programs to advance.

Accountabilities

• Oversee the day-to-day operational, administrative, and logistical functions of the center including weekly operations meetings.
• Develop and maintain Gantt charts, distribution lists, and tracking systems for center teams and projects.
• Manage communications from the center director and program principal investigators including drafts of announcements and memos.
• Oversee the center website to ensure content remains current and optimized.
• Manage all aspects of travel arrangements and accommodations for core faculty.
• Develop and oversee the center budget with the finance team and analyze budget patterns and expenditures.
• Manage day-to-day financial responsibilities including purchase requests, expense submissions, and reimbursements.
• Assist with grants management, prepare annual reports, and identify potential funding sources.
• Supervise administrative staff and assist with onboarding for center employees.
• Manage advisory board meetings including agenda creation, invitation tracking, and venue management.

Education and Experience

• Bachelor's degree in Business, Finance, Accounting, or a related field required, Master's degree preferred.
• Minimum 7 years of progressively responsible administrative and financial experience, including 2 years of supervisory and 2 years of financial management experience required.
• Research experience with ability to analyze, plan, and organize multiple projects serving different program goals required.
• Comprehensive understanding of budget verification, analysis, spreadsheet management, and database management.
• Proficiency in SAP for expense submissions and strong knowledge of Microsoft Office applications.
• High level of interpersonal skills with ability to analyze complex situations and influence decision making.
• Ability to maintain composure under pressure, manage competing priorities, and adapt to changing conditions.

A key member of the administrative team, the Center Administrator manages order entry, billing, accounts receivable, and shipping documentation within Oracle-based systems to keep project costs accurately tracked and allocated. Collaborating across customers, suppliers, and IT, the role ensures financial data integrity and smooth procurement operations for the center.

Job Functions

• Enter orders and costs in the Oracle system and initiate billing for all jobs.
• Manage work-in-progress reports and accounts receivable reports.
• Work with customers to resolve accounts receivable issues and collect payment.
• Open supplier accounts, manage supplier invoicing issues, and coordinate with IT to resolve system problems.
• Assign purchase orders to correct projects and ensure costs are allocated accordingly.
• Create shipping documents, packing slips, and request export and import customs paperwork.
• Obtain and maintain a product inventory list to facilitate ordering of required items.
• Shop for best pricing on office and shop supplies.

Experience and Qualifications

• Diploma in Business Administration or Accounting required.
• Minimum 3 years of experience in a high-volume administration function required.
• Knowledge and experience in order entry and time entry software systems including Oracle 11i and Oracle R12.
• Ability to understand profit and loss statements including margins, costing, sales, materials, labor, and inventory.
• Strong knowledge of Microsoft Office applications.
• Excellent communication, interpersonal, and complex problem-solving skills.
• Strong time management, prioritization, and project management skills with ability to work independently.

Efficient delivery operations and day-to-day administrative continuity depend on the Center Administrator, who coordinates driver route selection, delivery reporting, timecard validation for unionized employees, and vendor payment processes. Based within a cross-functional team environment, the role serves as the primary point of contact for incoming inquiries from employees, vendors, and the public.

What You'll Do

• Coordinate driver route selection, prepare daily and weekly delivery reports, and investigate missing deliveries.
• Enter time and validate timecards as a timekeeper for unionized employees in accordance with the collective bargaining agreement.
• Answer incoming phone calls on a multi-line system and respond to inquiries from employees, visitors, vendors, and the public.
• Provide administrative support including booking meeting rooms, organizing catering, and managing mail and courier packages.
• Assist with general financial and operating analytics and activities.
• Coordinate vendor communications and manage payment processes.

Background and Experience

• High school diploma required.
• Minimum 2 years of business administrative experience in a fast-paced environment required, with post-secondary education in Business Administration considered an asset.
• Experience processing invoices and reconciling statements required.
• Working knowledge of Word, Excel, and SAP.
• Strong verbal and written communication and organizational skills.
• Ability to work cross-functionally with multiple departments as part of a team.
• Proficiency in French considered an asset.

As the Center Administrator, this role configures and maintains contact center applications including QM, WFM, speech analytics, and IVR systems to ensure platform reliability and compliance across the organization. The contact center technology team relies on this work to deliver vendor management, application support, and staff training that sustain omnichannel routing for voice, email, and chat.

Day-to-Day Responsibilities

• Configure and maintain contact center applications including QM, WFM, reporting, and speech analytics systems.
• Create and update IVR configurations based on requirements from business leadership.
• Provide application support for screen-pops via web services and omnichannel routing of voice, email, and chat.
• Analyze, diagnose, and resolve application problems related to contact center technology.
• Serve as the focal point for all vendor management including recurring meetings and issue resolution.
• Develop policies, procedures, and standards for installing, configuring, and supporting contact center technology.
• Collaborate with staff to maintain application and network security related to contact center systems.
• Provide training and technical assistance to IT and other staff on contact center software.
• Monitor applications for licensing compliance and system availability.

Technical Qualifications

• Bachelor's degree or equivalent with additional full-time related experience accepted on a year-for-year basis.
• Minimum 2 years of system administration experience and 2 years of contact center environment administration required.
• Experience with Genesys or NICE cloud-based contact center design and support required.
• Experience with IVR programming, ACD, workforce management, and quality monitoring technologies required.
• Experience with VOIP and IT infrastructure technologies required.
• Strong analytical, organizational, and customer service skills.
• Strong written and verbal communication skills with ability to convey complex technical information to all levels of stakeholders.
• Ability to manage multiple deadlines, handle conflicting priorities, and adapt to a changing environment.

Center Administrator oversees implementation and evaluation of all practice activities in accordance with regulatory standards, managing staffing, patient grievances, and community outreach for a substance abuse treatment program. The work directly supports the Medical Director and pharmacy partners by sustaining effective onboarding, collaborative community relationships, and day-to-day program delivery.

Leadership Responsibilities

• Direct, plan, and coordinate the work of practice staff including supervision, evaluation, training, and team building.
• Ensure adequate and qualified staffing to carry out all program activities.
• Responsible for implementation, management, and evaluation of all practice activities in accordance with regulatory standards.
• Investigate and respond to staff complaints and patient grievances, and oversee the patient appeal process.
• Develop and maintain external collaborative relationships with local service providers and community organizations.
• Serve as intermediary with the Medical Director and pharmacy or other physicians involved in patient care.
• Oversee new employee orientation and meet regularly with new staff to support effective onboarding.
• Participate in community meetings and committees as requested and promote the organization's goals and services.

Minimum Qualifications

• Bachelor's degree in Business, Education, or Healthcare Administration required, or equivalent experience.
• Minimum 2 years of management experience required.
• Minimum 2 years of community and patient outreach experience required, with substance abuse treatment experience preferred.
• Demonstrated leadership, program development, and decision-making abilities.
• Computer literacy including EMR systems such as Athena Health, MS Word, and MS Excel.
• Excellent verbal and written communication skills with ability to work with individuals from diverse populations.
• Ability to work independently and as part of a team while effectively managing time to meet deadlines.

The Center Administrator owns reservation management, space organization, and client service coordination for a corporate center, ensuring visiting employees and client service staff have seamless access to offices, conference rooms, and audiovisual resources. Reporting to departmental leadership, the role generates operational reports and supports end-of-day setup to maintain a professional and well-functioning environment.

Key Deliverables

• Manage the reception desk and monitor the operations mailbox.
• Input and manage reservations for offices, cubicles, team rooms, and conference rooms including catering and audiovisual needs.
• Order audiovisual equipment, food and beverage, and other special items based on client needs.
• Serve as the primary point of reference for client service staff and visiting employees.
• Maintain and update inventory listings and ensure physical space is organized and in good repair.
• Generate and distribute departmental reports to designated areas.
• Handle all transportation requirements including directions for visiting employees and client service staff.
• Assist with end-of-day setup including signage, supply replenishment, file transportation, and office cleanup.

Position Requirements

• Bachelor's or Associate's degree preferred, with a minimum high school diploma required.
• Minimum 1 year of relevant corporate experience preferred.
• Solid skills in Microsoft Office required.
• Knowledge of carpentry, electrical, and plumbing equipment considered a plus.
• Strong written and verbal communication skills with a professional presence and positive demeanor.
• Ability to handle multiple priorities and interact with professionals at all levels.
• Customer service and hospitality focus preferred.

Embedded within the IT and contact center team, the Center Administrator builds and maintains the Enghouse CCE platform, developing custom software and scripts while translating business requirements into IVR and omnichannel technical solutions. Working closely with telephony infrastructure staff and business stakeholders, the role sustains system reliability and enables effective integration with enterprise applications such as Salesforce.

Scope of Work

• Provide Level 1 support to contact center users and respond to tickets within agreed service level agreements.
• Perform IVR and other relevant configurations including user and queue administration.
• Translate business requirements into technical solutions using the interaction management system.
• Perform system, integration, and functional testing and participate in user acceptance testing cycles.
• Maintain and troubleshoot the Enghouse CCE platform and integrate CCE with enterprise applications such as Salesforce.
• Develop software for custom applications and scripts for reporting, chat, screen pop, and database functions.
• Interface with the IT team for telephony infrastructure support.
• Communicate with users, team members, and stakeholders for project and maintenance tasks.

Knowledge, Skills and Abilities

• Bachelor's degree from an accredited institution, trade school, or equivalent experience required.
• Minimum 2 years of contact center environment administration required.
• Knowledge of telephony environments, preferably Microsoft Teams, and standard contact center technologies.
• Development skills in TCL, VXML, Salesforce, .NET, C#, Java, JavaScript, HTML, web services, Mulesoft, and Microsoft SQL Server.
• Strong customer service and analytical skills with attention to detail.
• Ability to understand the inter-operability of applications and translate customer needs into technical solutions.

Reporting to contact center management, the Center Administrator coordinates staffing schedules, tracks attendance and paid time off, and builds capacity planning reports to support operational decisions across the contact center. Partnering with peers, colleagues, and managers, the role identifies process improvement opportunities and ensures schedule adherence aligns with call volume and compliance requirements.

Areas of Ownership

• Monitor daily attendance and make adjustments to staffing levels and schedules as needed.
• Track paid time off requests and maintain daily logs on phone agent schedule adherence.
• Schedule off-phone time based on manager discussions and call volume research.
• Create capacity planning reports and analyze workforce data to support operational decisions.
• Identify and recommend opportunities for process improvement and risk control development.
• Interpret policies, procedures, and compliance requirements and resolve issues to meet business objectives.
• Collaborate with peers, colleagues, and managers to achieve goals and interact effectively with internal customers.

Professional Experience

• Minimum 2 years of contact center planning experience or equivalent through work experience, training, or education.
• Knowledge of contact center operations support areas including scheduling, staffing, planning, and administration.
• Knowledge of workforce management systems such as Aspect WFM or Verint.
• Advanced skills in Microsoft Office including Word, Excel, Outlook, PowerPoint, and Access.
• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Effective organizational, multitasking, and prioritization skills with ability to work independently and proactively.

As the Center Administrator, this role manages the full billing lifecycle for personal injury patients, preparing court and settlement documents, conducting claim investigations, and maintaining lien records with legal precision across all center locations. The billing and compliance team relies on this work to sustain accurate revenue collection, interoffice audit integrity, and timely patient scheduling.

Role Responsibilities

• Manage all aspects of the billing lifecycle including tracking, billing, and collecting revenues from patients and attorney law offices.
• Prepare court and settlement documents and record, review, and release official lien documents with precision.
• Evaluate medical records and conduct claim investigation and resolution.
• Act as the primary point of contact for all involved parties including law firms, patients, and insurance representatives.
• Maintain up-to-date EOBs on personal injury patients and oversee patient billing.
• Contact noncompliant patients with outstanding invoices and forward unresolved accounts to collections via the TSI platform.
• Qualify new patients via phone screens and schedule or reschedule appointments as needed.
• Manage inventory of office supplies, process incoming mail, distribute faxes, and set up new employees on the EMR system.
• Perform interoffice audits across all locations to ensure staff compliance with patient form protocols.

Qualifications and Experience

• Minimum 1 year of billing experience in a medical or chiropractic environment required.
• Paralegal experience in the accident injury market preferred.
• Strong analytical skills with ability to review legal documents with high attention to detail and accuracy.
• Proficiency in Microsoft Excel and Word required, with experience in Medicfusion or similar EMR platforms preferred.
• Superb client relations skills with the ability to communicate professionally with a variety of clients and patients.
• Strong organizational, multitasking, and prioritization skills.
• Excellent written, verbal, and interpersonal communication skills.