CAPACITY PLANNER JOB DESCRIPTION

Shelf availability and production continuity are measured in fill rates and inventory turns, two numbers this role owns directly. Fill rate gaps cost retailers shelf space. When rough-cut capacity signals go unread, finished goods pile up in co-packing networks or vanish from retailer shelves during back-to-school peaks. A Capacity Planner in consumer products manufacturing translates demand forecasts into executable production and purchase-order plans across APICS-governed S&OP cycles, working with sourcing, logistics, and finance counterparts, balancing MOQ constraints against service level targets without inflating inventory carrying costs.

As the Capacity Planner, you translate rough-cut capacity data into monthly production and purchase-order plans that protect fill rate targets across a multi-site consumer goods network while keeping inventory investment within budget. You partner with sourcing, finance, and distribution operations, reporting progress on service level and inventory turn objectives to supply chain leadership.

Career Impact: Owning the rough-cut capacity model for a high-SKU consumer goods network builds the supply chain credibility that advances planners into senior analyst or S&OP manager roles.

Business Impact: Accurate capacity plans keep retailer shelves stocked through back-to-school peaks, protecting fill rate commitments that sustain revenue across the distribution network.

Growth Opportunity: MRP parameter optimization and S&OP facilitation across multi-site networks opens pathways into supply chain strategy or S&OP leadership in consumer goods.

• Develop monthly rough-cut capacity plans by analyzing demand signals against factory-level production rates and MOQ requirements.
• Generate and maintain purchase orders for assigned factories, ensuring timely delivery to meet customer service and inventory turn targets.
• Manage net demand at the material level across all sales channels, reconciling variances against the approved sales forecast and budget.
• Identify mid- and long-term capacity risks within the supplier and co-packing network, and collaborate with global sourcing on mitigation strategies.
• Participate in S&OP and Supply Review cycles, preparing capacity data and scenario analyses for supply chain leadership and business unit teams.
• Monitor and report on surplus and obsolete inventory, adjusting replenishment parameters to maintain stock within targeted investment levels.
• Drive continuous improvement to capacity planning processes, documenting parameter changes and tracking KPIs against service level and fill rate benchmarks.

• Bachelor's degree in Supply Chain, Business, Engineering, or a related field, or equivalent work experience.
• 3 or more years of supply chain planning experience, with demonstrated ownership of capacity or demand planning functions in a manufacturing or consumer products environment.
• Strong quantitative and analytical skills, with the ability to synthesize production data into actionable recommendations for operations and finance stakeholders.
• Advanced spreadsheet modeling proficiency, including pivot tables, complex formulas, and data manipulation at high volumes.
• Thorough understanding of supply and demand planning principles, including MRP logic, replenishment parameters, and rough-cut capacity methodology.
• Proven ability to manage cross-functional relationships with sourcing, logistics, finance, and manufacturing teams to align capacity plans with business objectives.
• Strong problem-solving skills, including root cause analysis and the ability to adjust plans in response to unplanned demand spikes or supply disruptions.
• Experience working within enterprise resource planning environments, with the ability to extract, validate, and act on system data.

• APICS CPIM certification or active pursuit of a supply chain management credential, demonstrating commitment to industry-standard planning methodology.
• Prior experience in consumer products, FMCG, or retail-adjacent supply chains, with familiarity in seasonal demand patterns and retailer service level requirements.
• Experience with advanced supply chain planning systems beyond standard ERP, including rough-cut capacity and master scheduling modules.
• Exposure to capital expenditure analysis or budget input processes in support of supply network investment decisions.

• Fill rate percentage, measuring whether capacity and purchase-order plans keep customer orders fulfilled on time across channels.
• Inventory turns per period, tracking how efficiently working capital is deployed within the managed product portfolio.
• Rough-cut capacity utilization rate, showing whether factory load is balanced against demand without overcommitting production resources.
• Days of surplus or obsolete inventory on hand, indicating how well replenishment parameters prevent excess stock accumulation.
• On-time purchase order execution rate against required factory ship dates, reflecting planning accuracy at the order level.
• Typical tools: ERP planning platforms (commonly SAP); advanced spreadsheet modeling (commonly Excel with pivot tables and macros).

• Base Salary Range: $65,000 to $90,000 annually, varying by industry segment and geography
• Bonus: Annual performance bonus of 5% to 12% of base, tied to fill rate and inventory targets
• Equity: Typically not offered at this level; RSUs may be available at senior-level progression
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company size
• PTO: 15 to 20 days annually, plus company holidays and sick leave
• Common Perks: Hybrid work flexibility, professional development budget, APICS certification reimbursement, 401(k) with employer match

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Candidates for this position must be authorized to work in the United States. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Employment is contingent upon successful completion of a background check. Reasonable accommodations will be provided to qualified individuals with disabilities throughout the application and employment process upon request.

The Capacity Planner owns monthly material net demand and purchase order planning across all three sales channels, coordinating directly with planners to align factory-level supply with customer service and inventory turn targets. This work ensures on-time delivery and fill rates while minimizing air freight expenditures across the assigned factory base.

Key Responsibilities

• Manage net demand for assigned factories across all three sales channels by month at the material level, ensuring alignment with the overall sales forecast and budget projections.
• Align net demand to overall global factory capacity planning, keeping within all MOQ requirements while minimizing air freight expenditures and maximizing on-time customer delivery targets.
• Plan purchase orders at the factory level to ensure timely delivery meeting customer requirements, inventory investment, and service level targets.
• Manage SRA and A&A forecasting and purchase order planning.
• Optimize order quantity and purchases based on ABC analysis.
• Ensure high-level customer service and fill rate while attaining targeted inventory turns.
• Create and maintain surplus and obsolete inventory reporting.
• Define, drive, and implement process and systems improvements.
• Act in partnership with planners and maintain execution of forecasting processes and ad hoc statistical analysis.
• Investigate problems, identify root causes, and develop solutions.

Required Qualifications

• Bachelor's degree in Business or related field, or equivalent work experience.
• 3+ years of experience in Demand, Supply, or Sales and Operations Planning.
• Footwear or apparel planning or forecasting background preferred.
• Strong analytical and organizational skills.
• Strong interpersonal skills to effectively interact with all teams, areas, and levels of business.
• Proven ability to build and maintain productive cross-functional relationships to drive business and lead teams.
• Advanced Excel skills including macros, VLOOKUP, pivot tables, and complex formulas.
• Ability to learn new systems quickly and manage multiple priorities in a fast-paced environment.
• English proficiency in reading, writing, and speaking.
• Ability to travel up to 10% domestically and internationally.

Embedded within the Supply Chain and Business Unit Operations and Planning teams, the Capacity Planner produces Supply Review summaries and capacity supply solutions that address demand signal trends across the semiconductor network. Working closely with Manufacturing, Operations, Industrial Engineering, and Finance, this role advances the quality of capacity planning analysis and the timely resolution of supply constraints.

Core Functions

• Create a Supply Review summary based on data analysis to assess overall capacity to demand and share results with Supply Chain and Business Unit Operations and Planning teams.
• Collaborate with Business Unit planning, marketing, and sales to understand demand signal trends and define capacity supply solutions.
• Lead cross-functional teams from Manufacturing and Operations to manage supply constraints and ensure timely resolution.
• Work with Industrial Engineering and Finance teams to identify and justify capacity investment opportunities.
• Continuously enhance the Capacity Planning process to ensure analysis quality and effective mitigation of supply constraints.

Qualifications & Experience

• Bachelor's degree in Supply Chain or Engineering.
• 3+ years of experience in a semiconductor or electronics planning environment.
• Semiconductor or electrical/electronics industry experience.
• Strong understanding of semiconductor Assembly and Test operations preferred.
• Experience in data analysis, reporting, and modeling.
• Experience collaborating with international teams across Asia and Europe preferred.
• Willingness to travel approximately 8% of the time.

Reporting to supply chain leadership, the Capacity Planner shapes monthly Supplier Forecasts and Capacity Plans across all existing products, managing tooling recommendations and Capital Appropriation Requests to protect supply continuity. Partnering with Global Sourcing, suppliers, and cross-functional S&OP stakeholders, this role delivers capacity scenarios and mitigation strategies that reduce supply disruption risk and support new product innovation.

Primary Duties

• Create, complete, and communicate monthly Supplier Forecasts and Capacity Plans to Sourcing and Management teams and suppliers.
• Analyze month-over-month and year-over-year variances for each supplier based on demand and supply planning adjustments.
• Complete and manage capacity analysis across all existing products, working with suppliers on labor and tooling capacities to assess whether supply forecasts can be met.
• Identify and assess mid- to long-term capacity risks and collaborate with Global Sourcing on mitigation strategies to avoid supply disruptions.
• Attend and contribute cross-functionally to New Product Innovation and customer S&OP meetings.
• Recommend tooling purchases to increase total yield and fulfill customer demand, including for New Product Innovation capacity versus projected demand.
• Create Capital Appropriation Requests and manage them through internal systems for approval.
• Review Capital Expenditure budgeting with Sourcing and provide Finance with projected and finalized capacity spend.
• Create multiple production and capacity scenarios based on production lead time, transit time, and total volume per program.
• Recommend pre-build capacity purchase orders to suppliers in coordination with Supply and Sourcing teams.
• Manage level load plans by working with operations, demand and supply planning, purchasing, and global sourcing teams.
• Develop and manage exit strategies for specific items at specific suppliers.

Skills & Qualifications

• Bachelor's degree or equivalent work experience.
• APICS or CPIM certification is a plus.
• 5+ years of supply chain experience in the consumer product industry.
• Thorough knowledge of supply and demand planning, logistics, procurement, and production planning.
• Experience with global ERP systems required, with SAP preferred.
• Strong proficiency in Microsoft Office 365, including advanced Excel and statistical modeling tools.
• Strong communication skills for internal and external supplier collaboration.
• Strong critical thinking, organizational, problem-solving, and analytical skills.

Sitting at the intersection of capacity strategy and outsourcing network operations, the Capacity Planner leads long-term and short-term capacity planning for a multi-site global outsourcing network, including expansion strategy, geographic diversification, and contact volume allocation across partner sites. Operating across GO Vendor Management, Finance, program teams, and workforce partners, this role builds optimal staffing plans and drives process standardization that preserves service quality and cost discipline across the network.

Duties

• Manage Global Outsourcing Capacity Planning for the Europe Network, overseeing long-term and short-term capacity planning processes.
• Collaborate with GO Vendor Management, Headcount Planning, GO Finance, and program teams to ensure smooth execution of capacity planning processes.
• Drive the strategic direction of the Customer Service Global Outsourcing network, including expansion strategy, new site requirements, and geographic diversification.
• Build optimal contact volume allocation plans for the outsourcing partner network by managing trade-offs between quality, productivity, and cost.
• Mitigate capacity risks by managing dependencies across multiple sites and geographies and communicating expectations clearly.
• Support workforce teams in the GO partner network to optimize staffing through guidance on volume patterns, ramp requirements, and training needs.
• Load balance partner network capacity at the skill, channel, and OU level to maintain required capacity per LTF and STF plans.
• Lead process improvement and standardization projects across all sites in the network.
• Manage daily, weekly, and monthly KPI reporting and analysis for EU Global Outsourcing.

Requirements

• Bachelor's degree in mathematics, statistics, computer science, engineering, economics, or a related field.
• Extensive experience in Capacity Planning or a related field, including operations research.
• Strong experience in quantitative research and analysis.
• Knowledge of Six Sigma tools and Lean techniques.
• Advanced Excel and big data analysis skills.
• Experience with SPSS, SAS, R, or Python in a professional setting, with some programming experience a plus.
• Good database administration skills.
• Excellent verbal and written communication and interpersonal skills.
• Strong problem-solving, project management, organizational, and attention-to-detail skills.
• Ability to manage ambiguity and competing objectives in a fast-paced environment.

A key member of the infrastructure and vendor management team, the Capacity Planner leads procurement, contract negotiation, and vendor management for data centers, hardware, and connectivity services to meet operational capacity requirements. Collaborating with Finance and junior capacity planners, this role builds and maintains a competitive provider mix that reduces total cost of ownership while enforcing service quality and security standards across all infrastructure resources.

Functions

• Analyze capacity needs to operate services and plan and execute to meet those requirements.
• Analyze, report, optimize, and manage operational expenditures within the operational budget.
• Manage and negotiate contracts with providers of data centers, hardware, IP addresses, ISP connections, peering links, and payment gateways.
• Leverage purchasing power and economies of scale to reduce total cost of ownership and operational costs.
• Define and enforce service quality standards for all provider types, evaluating connectivity, security, reliability, and customer service.
• Maintain an up-to-date inventory of all infrastructure resources owned or leased, along with all associated contracts.
• Ensure spending stays within acceptable risk levels as defined by the data center and server security risk categorization system.
• Document market players, pricing, and influences to keep services competitive with the best mix of quality and cost.
• Manage vendor relationships and reconcile payments to vendors in coordination with Finance.
• Mentor junior Capacity Planners and ensure they have the knowledge and tools to succeed.

Experience & Qualifications

• Background in data center procurement, capacity planning, IT purchasing, or contracts management.
• Strong knowledge of procurement of technical services and hardware, contract negotiation, and vendor management.
• Knowledge of the data center industry, including colocation and hardware leasing.
• Knowledge of service procurement such as ISPs, bandwidth, payment gateways, and IP addresses.
• Skills in data manipulation, basic data analysis, financial modeling, and project management.
• Ability to plan, schedule, and coordinate hardware upgrades, rollouts, and replacements.
• Experience documenting processes, understanding metrics and reports, and following procedures.
• Strong verbal and written communication skills in English.

Accurate long-term staffing plans and enterprise budget alignment depend on the WFM Capacity Planner, who works cross-functionally with Sales, Customer Service, Finance, Accounting, Risk, and Operations to build forecasts that uphold service quality and financial discipline. Based within the operations function and reporting to senior leadership, this role delivers staffing visualizations, headcount optimization plans, and monthly performance reports that support company growth and cost-effectiveness objectives.

Accountabilities

• Streamline communications with leaders of various operations departments.
• Accurately project expenditures based on planned staff.
• Build strong relationships with partners across Finance, Accounting, Risk, and Operations to develop forecasts that uphold service quality and financial discipline.
• Clearly communicate future staffing plans and past performance against previous plans to senior leadership.
• Create visualizations to convey information regarding the capacity plan.
• Assist department leaders with creating optimized headcount and hiring plans to ensure actual headcount matches need.
• Analyze staffing plans to ensure they align with company growth and cost-effectiveness objectives.
• Identify opportunities to staff more cost-effectively and provide monthly performance reports to leadership.
• Partner with analytics groups to quantify financial impacts of strategies and enhancements.
• Analyze and interpret data to identify trends and provide management with recommendations for process improvements.

Technical Qualifications

• Bachelor's degree in Mathematics, Statistics, Finance, Economics, Supply Chain, or Business.
• 4+ years of relevant experience in project management, WFM, or capacity planning.
• Good working knowledge of Excel, Word, and PowerPoint with the ability to organize and present data effectively.
• Experience with SQL is a plus.
• Experience with visualization tools such as Tableau or Power BI is a plus.
• Strong analytical mindset with excellent problem-solving skills.
• Strong oral and written communication skills across all levels of personnel.
• Ability to multitask and adapt well in a fast-paced environment.

As the Category & Capacity Planner, this role leads the supply planning and capacity planning process drumbeat, running scenarios in the Supply Planning tool to reconcile demand, capacity, and supply constraints and deliver an executable goods production plan. The manufacturing team relies on this work to integrate new process control requirements, minimize LOGD risks, and continuously improve productivity, materials efficiency, quality, and safety through data-driven optimization.

Activities

• Develop the best executable goods production plan that meets market demand.
• Adhere to inventory policies, targets, and market prioritization requirements.
• Run scenarios in the Supply Planning tool to resolve shortages or excess inventory and obtain the optimum production plan reconciling demand, capacity, and supply constraints.
• Lead the supply planning and capacity planning process drumbeat.
• Ensure supply continuity while minimizing LOGD risks and maintaining trouble-free automated equipment operation.
• Integrate new PMI process control requirements and recommend corrective actions to increase productivity, materials efficiency, quality, and safety.
• Continuously improve process control by developing and implementing data-driven optimization methods.

Position Requirements

• Bachelor's or Master's degree, preferably in Engineering.
• 3 to 5 years of experience in Supply Chain, with a manufacturing background preferred.
• Solid understanding of the fundamentals of production planning and scheduling.
• Experience managing supply planning master data, system inputs, and outputs.
• Proficiency in SAP.
• Strong analytical thinking and presentation skills.
• Fluency in Indonesian and English, both written and spoken.

Client Capacity Planner delivers load routing, carrier rate negotiation, and client pricing support within a truckload freight operations environment, working with internal business partners and carrier sales representatives to ensure full load coverage. Success in the position means cultivating strong client relationships, driving strategic account growth, and generating solutions that remove operational obstacles and improve team efficiency.

Operational Focus

• Utilize internal and external resources to route loads and ensure clear internal visibility.
• Execute truck matching of loads and ensure load coverage by working with internal business partners.
• Manage internal and external negotiations of rates with carrier sales representatives and carriers.
• Assist in pricing of loads provided by clients.
• Maintain up-to-date knowledge of the truckload market and seasonality to improve business performance.
• Review market research and follow industry trends to identify problematic patterns.
• Take ownership of team metrics and drive strategic account growth.
• Provide operational support for Client Operations Leads by prioritizing daily duties and ad hoc requests.
• Cultivate strong client relationships and develop relationships throughout the organization.
• Generate innovative ideas to remove operational obstacles and increase team efficiency.

Knowledge, Skills & Abilities

• 2+ years of industry experience in transportation.
• Excellent written and verbal communication skills.
• Ability to follow standard operating procedures with little to no oversight.
• Goal-oriented, resilient, reliable, and willing to learn.
• Ability to work independently while contributing as a team player.

The Capacity Planner oversees finished goods inventory placement and storage space capacity planning across Regional Distribution Centers, Branches, Plant DCs, and Outside Storage locations, feeding key outputs into the Integrated Business Plan cycle and Executive Supply Review. This role coordinates with Log Ops Directors, Distribution Ops Managers, Supply Planning, Transportation, and Finance to proactively resolve site and network storage capacity concerns while supporting CFR and waste reduction targets.

Key Deliverables

• Provide future warehouse space capacity outlook beyond the current month, factoring in known projects and influencers.
• Provide a yearly forecast of storage space capacity utilization for warehouse locations using the Site Inventory Model (SIM).
• Attend and prepare slides for the LNR meeting covering conditioned and ambient storage capacity utilization against the Latest Revised Plan for Production.
• Generate annual Distribution AC elements of SIM and the Integrated Resource Model (IRM).
• Identify sites needing additional storage capacity and coordinate decisions and solutions with Log Ops, SPE, Finance, Sourcing, and Transportation teams.
• Prepare yearly inventory throughput forecasts for RDC volumes for budgeting purposes.
• Support strategic network design initiatives by providing future capacity outlook relative to current capacity state.
• Perform cost analysis of new strategic storage development opportunities and provide analysis for cost-reduction and service improvement initiatives.
• Devise productivity initiatives to enable storage capacity utilization relief and cost savings.
• Facilitate collaboration between Supply Planning, Log Ops, Transportation, and other CS&L teams to promote consistent alignment.

Professional Experience

• Bachelor's degree in Supply Chain or a related business discipline.
• 5+ years of experience in Supply Chain areas such as Warehousing, Customer Logistics, or Transportation.
• Strong analytical, problem-solving, data extraction, and presentation skills.
• Working knowledge of SAP and APO with BI Reporting preferred.
• Advanced Excel skills within Microsoft Office.
• Excellent interpersonal, verbal, written, negotiation, and influencing skills.
• Ability to establish strong relationships with internal cross-functional partners and external providers.

Embedded within the Seller Support organization, the Capacity Planner develops and owns Partner Short-Term Forecasts and the Long-Term Forecast process for the India business, serving as the primary point of contact for all capacity-related queries across partner sites. Working closely with partner sites, the CRA team, and regional operations stakeholders, this role advances service level achievement and staffing optimization across a 24x7 multi-channel contact center environment.

Areas of Ownership

• Own and optimize the partner LTF process for the India business, with potential to expand to other regions.
• Lead weekly and monthly LTF meetings with partner sites and serve as the point of contact for all India capacity-related queries.
• Develop and own Partner STFs that effectively deliver volume requirements by site to consistently achieve service level commitments.
• Lead weekly STF review meetings detailing volume requirements and providing direction to partner sites on optimizing or revising commits.
• Manage partner allocation settings in GACD systems in coordination with the CRA team.
• Optimize current reporting for partner daily variances and process partner hours of operations and hoop change requests.
• Perform ongoing analysis of partner commits, forecasts, and efficiencies to ensure proper staffing in partner skills 24x7.

Education & Experience

• Bachelor's degree in a business or quantitative field such as engineering, economics, mathematics, or business administration, with a Master's degree preferred.
• 6+ years of experience in WFM and Capacity Planning in a Contact Center support role.
• Demonstrated experience in WFM-oriented projects and routine scheduling and RTA work in multi-channel global contact center environments.
• Advanced Excel skills in a business environment.
• Strong analytical, communication, and attention-to-detail skills.
• A proactive, self-starter approach.

Reporting to operations leadership, the Capacity Planner develops production line capacity plans and manages raw and pack material inventory requirements, participating in capacity risk reviews and cross-functional zone meeting presentations. Partnering with factory, procurement, and maintenance teams, this role advances efficient SAP usage, optimized batch sizes, and new product development support for export markets.

Role Responsibilities

• Provide production lines capacity planning and participate in capacity risk reviews and Zone meeting presentations.
• Manage inventory and ensure correct requirements on raw and pack materials.
• Challenge factory and procurement to optimize batch sizes and reduce constraints.
• Actively contribute to new product development for export markets.
• Provide efficient SAP usage and master data management.
• Align maintenance plans and establish reliable cross-functional collaboration.
• Manage stock policy within DC constraints.

Background & Experience

• University degree in Business Management, Economics, Cybernetics, or Planning preferred.
• 2+ years of relevant experience in Production and Supply Network Planning.
• Excellent analytical, mathematical, and planning skills.
• Good communication and negotiation skills.
• Upper-intermediate English proficiency in both written and spoken form.

Sitting at the intersection of quantitative modeling and operational risk management, the Capacity Planner develops and modernizes capacity and resource optimization models using advanced simulation and optimization techniques, operating under Model Risk Management governance within a banking environment. Operating across Front Line Units and the analytics team, this role designs efficiency metrics and insights that guide operations, support budgeting decisions, and drive capacity modeling consistency and innovation.

Job Functions

• Develop and modernize capacity and resource optimization models using advanced simulation and optimization techniques.
• Evaluate new opportunities and implement changes for current capacity model inputs, processes, and outputs.
• Design and implement efficiency metrics and insights to guide operations and support budgeting and business decisions.
• Drive capacity modeling consistency and innovation across the team.
• Partner with Front Line Units to generate best-in-class outcomes.
• Maintain documentation and other efforts to adhere to Model Risk Management guidelines.

Required Qualifications

• Bachelor's degree in Industrial Engineering, Mathematics, Statistics, Applied Economics, Operations Research, Advanced Analytics, or a related STEM field, with a Master's degree preferred.
• 2+ years of experience in quantitative roles modeling complex systems, with prior capacity or financial planning and modeling experience preferred.
• Prior banking industry analytics experience, specifically developing capacity or resource optimization models under risk management governance, preferred.
• Experience with discrete event simulation software and optimization software.
• Proficiency in MS Office and data visualization tools such as Tableau.
• Experience with data mining using SQL or SAS querying, and programming languages such as SAS, Python, or R.
• Strong communication skills with the ability to convey complex ideas clearly to key stakeholders.
• Strong aptitude for problem-solving, collaboration, self-motivation, and independent project work.

A key member of the repair station planning team, the Capacity Planner develops staffing forecasts and hangar plans while scheduling aircraft operators across maintenance, modifications, service bulletin compliance, and outside vendor coordination. Collaborating with Sales, Operations, General Manager, and Project Managers, this role produces executable capacity schedules that prevent resource overloading and support readiness for new customers across the service center network.

What You'll Do

• Adhere to general work requirements and provide capacity planning and scheduling functions for the repair station, including staffing forecasts and hangar plans.
• Interface with management to support the RFP process and coordinate department activities for proper integration with data processing, planning, and production control.
• Provide guidance and monitoring of progress on major systems projects and oversee readiness plans for new customers at assigned sites.
• Schedule aircraft operators into the service center for maintenance, modifications, and service bulletin compliance across airframe, avionics, engines, interior, and paint.
• Coordinate outside services with vendors to ensure quoted downtime allows all requested work to be completed.
• Maintain current knowledge of quality inspection requirements that could affect maintenance events or service center scheduling.
• Work with Sales and Operations to avoid overloading or underutilizing resources or hangar capacity and maintain S&OP data for the network.
• Ensure daily effective communication with the General Manager, Operations Manager, and Project Managers.
• Review proposals to ensure all required quality gates are met.

Qualifications & Experience

• Bachelor's degree in Business or Aviation Management, or equivalent experience.
• Project management training preferred.
• 3 to 5 years of related experience in an aircraft service facility.
• Working knowledge of FAA and Federal Aviation Requirements.
• Proficiency in word processing, spreadsheets, databases, email, and web-based applications.
• Previous Business Process Reengineering experience preferred.

Optimized inventory levels and statistically confident demand forecasts depend on the Capacity Planner, who leads capacity planning activities across the company, builds and maintains the production capacity model, and coordinates Supply Chain and Manufacturing Operations to ensure material signals meet long-term requirements. Serving as the central link between R&D, manufacturing, and Production Planning, this role develops decision-support tools and MRP parameter management that sustain service levels and MRP system accuracy.

Day-to-Day Responsibilities

• Create monthly Supply Review summaries based on data analysis to assess overall capacity to demand and facilitate results with Supply Chain and Business Unit Operations and Planning teams.
• Lead capacity planning activities across the company and build and maintain the production capacity model.
• Identify capacity gaps and recommend strategies for closing them.
• Develop and communicate demand forecasts for key resources, including equipment capacity, raw materials, and labor.
• Adjust MRP manufacturing planning parameters for raw materials, finished products, and intermediates as needed.
• Develop and maintain Master Data including materials and resources, and ensure adherence to the Manufacturing Planning Parameter standard operating procedure.
• Analyze production forecasts to maintain stock levels based on the replenish-to-order inventory plan and ensure MRP system accuracy.
• Create and maintain reporting summarizing capacity, service level, and other KPIs.
• Coordinate Supply Chain and Manufacturing Operations to ensure material signals and capacity availability meet long-term requirements.
• Work closely with R&D, manufacturing, and Production Planning to accurately model manufacturing processes and build decision-support tools and dashboards.

Skills & Qualifications

• Bachelor's or Master's degree in Industrial Engineering, Manufacturing, Supply Chain, or MBA, or 5 years of equivalent experience.
• APICS and Black Belt certifications preferred.
• Strong track record of building and maintaining capacity and cost models to analyze and improve operations.
• Demonstrated ability to understand complex manufacturing processes and collaborate with R&D, manufacturing, and planning teams.
• Familiarity with eCommerce environments.
• Extensive experience with Microsoft Office suite and statistical software for professional reporting.
• Advanced oral and written communication skills, including technical reports and presentations.
• Strong problem-solving, root cause analysis, organizational, and attention-to-detail skills.
• Highly collaborative, self-starting, and comfortable presenting to senior leaders.

Senior Capacity Planner manages production capacity across all categories for the NAM Co-Packing Network, generating and maintaining an executable Master Production Schedule for 800+ SKUs across the US, Canada, and Oceania while running proactive inventory scenarios to preserve customer service levels. The work directly supports cross-functional supply chain teams including customer service, logistics, and manufacturing by coordinating co-packing movements, seasonal capacity planning, and Back-to-School execution.

Strategic Responsibilities

• Coordinate monthly capacity analysis across categories and communicate to key stakeholders to drive capacity strategy changes, develop demand-based forecasts, and proactively identify cost efficiencies.
• Synchronize and optimize plan parameter settings impacting the rough-cut capacity plan by analyzing production processes, tracking demonstrated rates, and improving system efficiency.
• Provide key inputs to the Annual Budget Process including projected production, co-packing movements, inventory, and service risks.
• Gather, analyze, and recommend actions on performance data from facilities to identify achievements and variances against production schedules and capacity statistics.
• Ensure the right resources are available internally to meet customer volume demands.
• Generate and maintain an executable Master Production Schedule for 800+ SKUs, including item transition management and forecast adjustments.
• Run scenarios proactively to develop the lowest inventory position while maintaining customer service levels, prebuild requirements, and seasonal capacity limitations.
• Ensure product availability by managing priorities to avoid out-of-stock situations and communicating supply issues and re-supply timelines on the daily back-order report.
• Lead Back-to-School planning and execution, including custom items and new product follow-up.

Experience & Qualifications

• Bachelor's degree or 6+ years of applicable experience.
• 3+ years in supply planning, capacity analysis, and strategic planning in a high-volume consumer products company.
• 2+ years in cross-functional supply chain teams including customer service, logistics, and manufacturing.
• High-level change management and influencing skills to direct supply planners toward the best overall capacity plan.
• Strong proficiency in advanced planning tools and Microsoft suite products, including advanced Excel modeling.
• Knowledge of PowerBI is a plus.
• Ability to manage consensus across multiple stakeholders with competing objectives and communicate proactively to build working relationships.
• Ability to interpret data from multiple sources and evaluate impact on supply planning.
• Independent problem-solving skills for complex system issues.

The Capacity Planner coordinates global CARE contact forecasting across short-term, long-term, and budgetary planning cycles, using time series algorithms, WAPE and Bias accuracy trackers, and multivariate regression models to guide WFM headcount planning and scheduling teams. This role works with WFM Technology, Data Engineering, and CARE stakeholders to develop and maintain forecasting data structures and deliver contingency planning alignment for peak periods, new launches, and business expansion.

Work Activities

• Support provision of Global CARE customer contact forecasts for short-term, long-term, and budgetary planning cycles using inputs such as orders by product group, historical contact rate, promotional days, and contact reduction initiatives.
• Support development and application of forecasting techniques, including weighted average, moving average, year-over-year trend analysis, and statistical methods such as time series algorithms to build best-in-class contact forecasting models.
• Develop and maintain CARE contact forecasting data structures in conjunction with the WFM Technology and Data Engineering team.
• Define short-term and long-term contact forecasting risks and contact volume volatility ranges by country and line of business.
• Drive contingency planning discussions within global WFM headcount planning and scheduling teams and support alignment on forecasting approach with key stakeholders.
• Develop and maintain WAPE and Bias forecast accuracy trackers and scorecards for contact rate drivers by product group, contact reason, and special events.
• Support Monthly Forecasting review meetings with CARE stakeholders highlighting forecast changes, key drivers, assumptions, overlays, and volatility ranges for contingency planning.
• Support contact forecasting strategy and communication for key events, new launches, peak holiday periods, and business expansion.

Technical Qualifications

• Bachelor's degree in mathematics, statistics, computer science, engineering, economics, or a related field, with an advanced degree preferred.
• 6+ years of experience in planning overall, including 2+ years designing and building forecasting models.
• Experience in time series forecasting and multivariate regression for data modeling and forecasting.
• Experience building SQL queries.
• Working knowledge of statistical analysis and data visualization.
• Knowledge of forecasting algorithms such as Prophet, ETS, and ARIMA.
• Programming experience in R or Python.
• Intermediate to advanced knowledge of SQL or Visual Basic as a plus.
• Excellent data modeling, Excel, and analysis skills for driving business insights.
• Excellent written, verbal, communication, and stakeholder management skills, including presenting to senior leaders.
• Strong attention to detail, proactive self-starter, able to meet tight deadlines and manage ambiguity.