CAPABILITY MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

The Capability Manager excels in collaborative environments, leveraging influence and excellent organizational skills to guide and align diverse teams. With strong communication abilities, this role effectively conveys complex information across all levels of stakeholders, ensuring clarity and engagement. Proficient in MS Office and skilled in Agile methodologies, the Capability Manager drives detailed solutions to fruition, demonstrating strong analytical prowess and problem-solving capabilities in both Dublin and Letterkenny offices.

Essential Hard and Soft Skills for a Standout Capability Manager Resume
  • Project Management
  • Business Analysis
  • Data Analysis
  • Financial Acumen
  • Process Improvement
  • Technical Proficiency
  • Performance Metrics Development
  • Change Management
  • Regulatory Compliance
  • Strategic Planning
  • Leadership
  • Communication
  • Influencing Skills
  • Problem Solving
  • Adaptability
  • Collaboration
  • Empathy
  • Decision Making
  • Conflict Resolution
  • Resilience

Summary of Capability Manager Knowledge and Qualifications on Resume

1. BA in Business Administration with 4 years of Experience

  • Experience with application development as an agile product owner/manager on Scrum, Kanban
  • Experience with writing acceptance criteria-based user stories, organizing user acceptance testing
  • Experience with analytical thought process to aid with prioritization and negotiation
  • Experience with Rally or Atlassian Jira and Atlassian Confluence
  • Experience in performing a technical product owner role.
  • Domain knowledge around the product that will be owned.
  • Discuss issues and questions related to claims data analysis, issue documentation work with business stakeholders to review and resolve these issues
  • Perform analysis of pharmacy/healthcare data
  • Demonstrable the ability to break business needs into requirements and define those in a written format that allows the delivery teams to align behind the product vision.
  • Outstanding communication, organizational, collaboration and relationship building skills.

2. BA in Organizational Leadership with 3 years of Experience

  • Hands-on experience in B2B Healthcare, eCommerce & OMS platforms
  • Solid experience in the telecom/contact center industry
  • Experience in healthcare, specifically managing patient relationships
  • Good logical reasoning and synthesis skills, good communication, and commitment to the results of the work
  • Knowledge of programming logic, database concepts are desirable
  • Proven results leading implementation
  • Consulting/program experiences are strongly recommended
  • Customer service in context of B2B healthcare and commerce use cases
  • Relevant Salesforce certifications and consulting experience
  • Adaptable to a fast-paced, dynamic work environment

3. BA in Communication Studies with 6 years of Experience

  • Demonstrated ability to work collaboratively and influence others.
  • Excellent organizational and time management skills.
  • Strong communication skill sets, with the ability to support and present information in a variety of different formats to all levels of stakeholders.
  • Ability to draft or support the creation of detailed business capabilities and solution capabilities.
  • Proficiency in MS Office suite, including Word, Excel, PowerPoint.
  • Self-directed and able to drive detailed solutions to completion with minimal oversight.
  • Strong analytical and problem solving skills.
  • Ability to work a portion of monthly work hours from Dublin or Letterkenny office 
  • Experience with Agile methodology and business analysis.
  • Influence management experience driving teams and management to decisions 
  • Able to make quick decisions when clarification or modification 
  • Experience with Financial Analysis and Budget Control.

4. BA in Psychology with 4 years of Experience

  • Ability to project manage complex technology-led projects/programs involving multiple cross-geography stakeholders
  • Experience in Engineering/Technology Program/Project Management
  • Experience in Program/Project Management, leading cross-entity projects/programs
  • Experienced in working with matrixed organizations and driving technology thought-leadership in the same
  • Good understanding of GCCs, GCC maturity and GCC functioning
  • Good understanding of how technology COEs work, success measures for the same and key KPIs that drive COE success and mindset
  • Demonstrated mastery of the technical program management processes and principles
  • Ability to lead and inspire cross-functional, remote, diverse teams is critical to effectively establish the capability management function
  • Previous exposure to technology product development, Agile, DevOps, preferably in a technology COE model.
  • Excellent interpersonal (communication and presentation) and organizational skills
  • Good understanding of Agile/ Lean/ 6-sigma principles