• Develop and oversee the Deployment of Operations Manager Fundamentals 
• Enable a smooth Onboarding of new Operations managers and enhanced speed to autonomy.
• Embedding the New Ways of Working to support BIC and develop commercial/business skills and professionalism
• Develop and deploy Coaching methodology primarily to the DM population
• Develop and support a coaching culture for Sales and Operations frontline
• Monitor progress and effectiveness of the program
• Deploy Peak Performance program in new markets (including indirect) in area of coverage
• Develop and deploy a program to professionalize and improve their capability
• Develop and enhance the measures of success for all programs
• Ensuring ongoing support and use from all frontline staff

Skills: Program Development, Onboarding Processes, Change Management, Coaching Techniques, Culture Development, Program Monitoring, Performance Optimization, Support Coordination

• Initiation of ongoing leadership of key programs within assigned function.
• Ongoing exploration and delivery of alternative funding models to maximise portfolio potential.
• In collaboration with partners and with the wider organization goals, set the ongoing strategic direction of function.
• Lead and/or support events to identify project opportunities
• Ongoing prioritization/optimization of the portfolio to deliver maximum business value.
• Provide ongoing insights to enable data-based decision-making on portfolio prioritization.
• Identify capability gaps and other constraints that build risk in the portfolio 
• Work with the portfolio owner and partners to address or mitigate.
• Embed project controls support in key programs to provide project planning excellence and high confidence level in project reporting.
• Provide routine portfolio performance reporting and ad-hoc analysis/reporting

Skills: Program Leadership, Funding Model Innovation, Strategic Direction Setting, Event Leadership, Portfolio Optimization, Data-Driven Insights, Risk Management, Performance Reporting

• Building and deploying Selling stories into training materials.
• Set standard of capability and competencies for CD recruitment.
• Lead business planning cycles and lead long-term planning and road mapping.
• Demonstrate standard Innovation Management tools and processes to maximize efficiency.
• Works and communicates well with others in a team environment.
• Participates in and understands all compliance-related activities pertaining to the role.
• Follows all local laws and policies and maintains the highest levels of integrity, ethics and compliance always.
• Follows appropriate safety practices in order to prevent accidents to self or others.
• Interact with retail accounts teams to identify insights, opportunities, and technical solutions that will drive profitable sales growth.
• Create reports, dashboards, and visualizations to present assortment, volume, and promotional metrics to commercial stakeholders.

Skills: Material Development, Standards Setting, Planning Leadership, Innovation Management, Team Collaboration, Compliance Adherence, Safety Practices, Data Visualization

• Understand business challenges, business opportunities and the impact of these on people capabilities
• Provide value-adding LCC solutions across business areas and partner with HRDs to build annual business unit capability plans
• Act as capability specialist on key strategic projects and consult on emerging capability needs
• Work with the business on capability budgets and provide oversight of all LCC requests including partnering with LCC colleagues
• Build out identified strategic capabilities across business units
• Using impact measures/analytics demonstrates the scale of success of capability solutions and return on investment.
• Gather and analyze data from a variety of sources (IRI, JDA, POS, etc…) and produce insights to answer complex business questions.
• Develop tools and processes to aid in account teams selling efforts.
• Participate in project planning and validate new technologies that will integrate within existing environments.

Skills: Business Analysis, LCC Solution Provision, Capability Consultation, Budget Oversight, Capability Development, Impact Measurement, Data Analysis, Tool Development

• Working closely with Team Leaders and HR on development and career progression programmes
• Build their maturity, develop inclusive career pathways and further embed professional standards
• Design and manage the onboarding program and structure for new joiners. 
• Ensure all the documents and processes are accurate and aligned with the strategy of the department
• Identify new training and development needs in line with operational needs and strategic goals and objectives.
• Develop and implement a performance framework, enabling the teams to evidence both efficiency and quality of work
• Overseeing the delivery of Claranet's participation in Talent Schemes e.g. Internships and Graduate programmes
• Supporting the team in designing future apprenticeship strategy
• Review existing training materials produced to determine appropriateness and relevance
• Modify or create new course materials to meetspecific training needs
• Monitor and evaluate training programmes effectiveness, agree success factors and KPI’s, report on them
• Maintain understanding of new educational and training techniques and methods
• Research most appropriate and cost-effective external partners and technologies to support delivery of training plan, using a variety of methods
• Manage the mentor and buddy system within the team to support capability and knowledge transfer

Skills: Program Development, Onboarding Management, Strategy Alignment, Needs Identification, Framework Implementation, Talent Oversight, Material Review, Educational Research

• Strong and Effective management and leadership skills.
• Proven ability to develop strategic initiatives, operating plans, and project mitigation strategies.
• Ability to manage multiple projects simultaneously.
• Good planning, implementation, presentation and negotiation skills
• Strong people management & collaboration skills
• Ability to convince/ influence Stakeholders and other support functions
• Pragmatic problem solving in complex/ambiguous situations
• Highly motivated, energetic, enthusiastic and team oriented
• Good knowledge of trade marketing, traditional retail market, FMCG industry dynamics
• Experience in sales capability development and sales training & coaching.

Qualifications: BA in Business Administration with 4 years of Experience

• Experience with Medicare, Medicaid and/or Individual/Family Plan regulations
• Experience in managing multiple projects
• Experience in driving work forward in ambiguous setting
• Knowledge of data processing activities used for integrated system data sharing
• Experience in consumer digital experience
• Experience in care coordination, sales or enrollment
• Possess excellent written and verbal communication skills
• Ability to communicate diplomatically with colleagues and clients from various functional areas
• Proactive problem solver and critical thinker with excellent planning, coordination, and organizational skills

Qualifications: BA in Organizational Leadership with 3 years of Experience

• Proven ability to people management skills
• Experience managing contractors and full-time resources
• Ability to identify skills gaps and future resources
• Ability to understand ongoing recruitment required to backfill vacancies
• An understanding of the financial aspect of managing a large team
• Service Delivery and operational delivery experience in Defence 
• Highly developed communication and stakeholder engagement skills
• Strong and Effective management and leadership skills.
• Ability to manage multiple projects simultaneously.
• Proven ability to develop strategic initiatives, operating plans, and project mitigation strategies.

Qualifications: BA in Communication Studies with 6 years of Experience

• Knowledge and experience working in Agile product management
• Demonstrating portfolio of user-centric digital experiences with proven, positive impacts on engagement and KPIs
• Knowledge and experience working with business owners
• Knowledge and experience working in a matrixed environment
• Knowledge and experience working with multi-disciplinary teams comprising product managers, project managers, marketers, and engineering
• Solid experience with and ability to absorb and make sense of large amounts of data, information and perspectives to direct decision making
• Experience with and ability to turn complicated inputs into a clear, communicable vision that delivers user/member and clear business value
• Experience utilizing solid influencing, problem solving and negotiation skills with results
• Knowledge of current digital web and application standards

Qualifications: BA in Psychology with 4 years of Experience

• Have coaching, mentoring, and performance appraisal skills
• Have strong leadership capability, recognized through successful delivery outcomes and Client feedback
• Have service delivery and operational delivery experience in both government and non-government organizations
• Have demonstrated experience in the delivery of complex projects within Defence
• Have the ability to organize their own time effectively
• Have excellent communication skills, high-level stakeholder engagement skills
• Ability to identify and engage with relevant customers
• Experience in product or capability management
• Be comfortable with group communication and working with diverse areas of expertise

Qualifications: BS in Business Analytics with 5 years of Experience