Job Summary:

• Ensure all client compliance requirements are met.
• Provides feedback on the implementation and success of training techniques
• Designs, builds and implements new training strategies
• Communicate with clients regarding performance, issues and/or concerns
• Ensure all work is performed in compliance with Company Policies as well as (When applicable) local, state and federal laws and regulations
• Ensure all payroll deadlines are met.
• Issues corrective action/termination
• Respond to and work to resolve trainee concerns in a timely manner
• Follows all rules set forth in the Convergent Employee Handbook and leads by example.
• Motivates staff and maintains a team atmosphere.

Skills on Resume: 

• Regulatory Compliance and Policy Enforcement (Hard Skills)
• Training and Development Design (Hard Skills)
• Performance Management (Soft Skills)
• Payroll Management (Hard Skills)
• Conflict Resolution (Soft Skills)
• Disciplinary Action (Soft Skills)
• Leadership and Team Building (Soft Skills)
• Client Communication (Soft Skills)

Job Summary:

• Welcome new staff members to the company and take them through the new starter journey using the company induction program
• Training on a wide variety of subjects including client products, call center techniques, systems, regulatory information, refresher sessions and staff development training
• Write, amend and review new and existing training material ensuring accuracy and relevance
• Developing strong relationships with the key stakeholders, including management and clients
• Identifying training needs and solutions
• Ensure all management are trained and equipped to perform effectively in the role
• Maintain training reports and documents and ensure all training documentation is completed
• Development of the company's e-learning platform
• Attend client meetings & calls representing the business
• Assisting with recruitment

Skills on Resume: 

• Instructional Design (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Training Needs Analysis (Hard Skills)
• Management Training (Hard Skills)
• Documentation and Reporting (Hard Skills)
• E-learning Development (Hard Skills)
• Client Interaction (Soft Skills)
• Recruitment Assistance (Soft Skills)

Job Summary:

• Conduct training for new hires and established staff, utilizing best practices specific to the company industry
• Collaborate with management to identify training needs pertaining to the call center of the LHSS company
• Provide coaching and support to new employees during the onboarding process
• Schedule appropriate training sessions and track training completion and compliance
• Lead seminars, workshops, and individual training sessions through webinars, recorded videos, and live in-person methods
• Prepare and update hard copy training materials such as module summaries, videos, and presentations with management approval
• Partner with human resources regarding the training programs and onboarding
• Develop training materials
• Schedule, coordinate, and conduct training classes, and other events related to training
• Communicate with training participants
• Keep attendance and other records
• Monitor employee performance during training

Skills on Resume: 

• Training Development (Hard Skills)
• Needs Assessment (Hard Skills)
• Coaching and Support (Soft Skills)
• Training Coordination (Hard Skills)
• Delivery Methods (Hard Skills)
• Material Preparation (Hard Skills)
• Collaboration (Soft Skills)
• Record Keeping and Monitoring (Hard Skills)

Job Summary:

• Develops, implements and delivers training programs for multiple call center divisions and projects.
• Documents procedures for call center divisions and updates accordingly.
• Tests trainees to measure progress and to evaluate protocol understanding.
• Reports on the progress of employees under guidance during training periods and periodical evaluation.
• Reviews, updates, prepares and actions all aspects of learning logistics including classroom materials, administrative documents, surveys and learning systems.
• Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum
• Prepares and distributes training aids such as instructional materials, handouts, evaluation forms and visual aids.
• Provide statistical and performance feedback and coaching on a regular basis
• Collaborate with training and quality assurance divisions to make operational improvements.
• Ensure employees have appropriate training and other resources to perform jobs.
• Mentors and develops individuals who are assigned to support with training.
• Requires an individual to maintain the ability to work in an environment with PHI / PII data.

Skills on Resume: 

• Training Program Development (Hard Skills)
• Documentation Skills (Hard Skills)
• Training Evaluation (Hard Skills)
• Progress Reporting (Hard Skills)
• Logistics Management (Hard Skills)
• Curriculum Development (Hard Skills)
• Training Aid Preparation (Hard Skills)
• Performance Coaching (Soft Skills)

Job Summary:

• Guide the design, revisions, and implementation of all internal training programs that support the objectives of the GTL call center
• Ability to take calls for various GTL respective program(s) and maintain superior knowledge of all products
• Assess production, employee performance, and development and assist in the administration and tracking of skill assessment and measurements.
• Develop and improve training program, curriculum and context for existing and new products and programs
• Updating and maintaining the training manual, materials, and knowledge base.
• Work closely with 3rd Party vendors in order to research, analyze, review and create recommendations for training and development materials.
• Deliver rigorous training curriculum in a classroom setting (launch training) to new employees.
• Monitor trainees’ performance and progress during and after launch training
• Evaluate core competencies, determine knowledge/performance gaps, and share feedback with Senior Management.
• Collaborate to create custom training programs and proprietary training modules.
• Delivery and presentation of training modules related to management, soft skills, enhanced communications, customer service skills, problem-solving, dealing with difficult people, or other custom-designed training enhancement modules.

Skills on Resume: 

• Instructional Design Expertise (Hard Skills)
• Product and Program Knowledge (Hard Skills)
• Performance Analysis and Assessment (Hard Skills)
• Training Delivery and Facilitation (Soft Skills)
• Vendor Coordination and Material Development (Hard Skills)
• Monitoring and Feedback Integration (Hard Skills)
• Collaborative Skills (Soft Skills)
• Soft Skills Training (Soft Skills)