Job Summary:

• Nurture friendly relationships with customers to increase loyalty and boost reputation
• Add new menu items based on seasonality and customers’ preferences
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Ensure all cafe areas are clean and tidy
• Prepare Food  and service, cleaning, health and safety management
• Ensuring that service users involved in doing the sessions receive on the job training to enable them to develop marketable skills
• Compiling and providing work section, session data and performance reports
• Supervising and developing staff
• Purchasing, pricing or dealing with suppliers as well as working within a budget

Skills on Resume: 

• Customer Relationship (Soft Skills)
• Menu Development (Hard Skills)
• Conflict Resolution and Staff Training (Soft Skills)
• Financial Record Keeping (Hard Skills)
• Facility Maintenance and Compliance (Hard Skills)
• Training and Development (Soft Skills)
• Data Management and Reporting (Hard Skills)
• Supply Chain and Budget Management (Hard Skills)

Job Summary:

• Overseeing all aspects of the day-to-day operations of the venue.
• Hiring, training and supervision of a workforce of 25+ employees. 
• Overseeing departmental budgets and maintaining sales figures.
• Oversee stock ordering and ensure competitive pricing is achieved.
• Actively promote customer retention and satisfaction.
• Maintain daily and weekly Food Safety Programs.
• Maintain and implement weekly rosters for all team members.
• Maintain and complete daily and weekly banking and cash reconciliation.
• Attend weekly Management meetings.
• Maintain high levels of cleanliness and sanitation in accordance to company and local Health Department standards
• Handle inventory responsibilities
• Manage store financials- cash handling procedures and cost control

Skills on Resume: 

• Operations Management (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Financial Oversight (Hard Skills)
• Supply Chain and Inventory Management (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Regulatory Compliance and Safety Management (Hard Skills)
• Scheduling and Workforce Management (Hard Skills)
• Financial Reconciliation and Reporting (Hard Skills)

Job Summary:

• Oversee the operations of the Cafe including kitchen, floor, and staffing
• Manage and supervise staff rosters, training, and performance
• Recommend enhancements to operations on floor services, kitchen, and quality
• Review existing menus and plan additions with the Chef
• Plan and implement more effective strategies for customer service for patrons
• Manage customer service standards, and attend to customer feedback and resolve problems
• Identify food trends and analyze customer responses for successful menu changes
• Maintain budgets for delegated shifts, inventory control and stock ordering
• Ensure compliance with food and hygiene regulations as well as safety protocols
• Oversee waste minimization of food and control operating costs for the shift.

Skills on Resume: 

• Operational Management (Hard Skills)
• Staff Supervision and Training (Soft Skills)
• Service and Quality Improvement (Hard Skills)
• Menu Planning and Development (Hard Skills)
• Customer Service Strategy (Soft Skills)
• Feedback and Conflict Resolution (Soft Skills)
• Trend Analysis and Responsiveness (Hard Skills)
• Financial and Resource Management (Hard Skills)

Job Summary:

• Motivating and managing a team of volunteers to deliver exceptional customer service
• Managing performance, development and training, creating fair rotas and recruiting as necessary
• Managing finances including reporting on costs/profit and loss budgets and sales
• Overseeing stock ordering, deliveries and controls
• Developing and maintaining excellent working relationships with landlords, suppliers and other key local contacts
• Managing the stores to a high standard, ensuring compliance with all necessary checks
• Managing promotions and Royal Voluntary Service merchandise
• Creating a positive working environment and ensuring the sites are clean, attractive and welcoming
• Manage and motivate employees through constant communication and by building positive professional relationships
• Hiring and maintain a staff to ensure the café’s scheduling needs are always met
• Ensure guests are always receiving exceptional customer service

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Financial Management (Hard Skills)
• Operational Efficiency (Hard Skills)
• Relationship Management (Soft Skills)
• Compliance and Standards Oversight (Hard Skills)
• Sales and Marketing (Hard Skills)
• Environmental and Aesthetic Management (Soft Skills)
• Customer, Service Excellence (Soft Skills)

Job Summary:

• Supervise and coordinate all culinary activities
• Support the proper execution of all processes, systems and standards
• Ensure all deliveries are received correctly and logged
• Maintain effective inventory control, storage, and rotation to minimize wastage
• Manage the Café Team
• Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Maintain a clear, well-organized and easy-to-access Café
• Handle guest concerns regarding the Café
• Oversee guest services and resolve issues
• Ensure a high quality of ingredients and food preparation
• Train and manage kitchen personnel
• Create and adjust staff schedules to meet restaurant needs
• Adhere to all safety and sanitation regulations

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Operational Execution (Hard Skills)
• Inventory Management (Hard Skills)
• Quality Control (Hard Skills)
• Customer Service (Soft Skills)
• Adaptability and Commitment (Soft Skills)
• Organizational Skills (Soft Skills)
• Problem Solving and Crisis Management (Soft Skills)

Job Summary:

• Preparing and Servicing cold and Hot Drinks 
• Preparing food neatly, accurately and in a timely manner.
• Greeting and serving customers in a pleasant and courteous manner.
• Taking food and drink orders and using the till/cash and card handling system. 
• Helping to keep the café environment safe, hygienic, pleasant and welcoming.
• Stock control and ordering processes.
• Maintaining standards and quality of service.
• Understand and adhere to proper food handling, safety and sanitisation standards while preparing food
• Servicing food and clean up. 
• Maintaining government guidelines.

Skills on Resume: 

• Food and Beverage Preparation (Hard Skills)
• Customer Service (Soft Skills)
• Order Handling and POS Operation (Hard Skills)
• Hygiene and Safety (Hard Skills)
• Environmental Maintenance (Hard Skills)
• Stock and Inventory Management (Hard Skills)
• Quality Control and Service Standards (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary:

• Organizing and managing the operations of the restaurant to increase sales and meet targets
• Making financial decisions related to the purchase of supplies, pricing, special events, and performers/musicians
• Being responsible for daily EFTPOS and cash balancing
• Working with Kitchen staff to plan menus, specials, and restaurant expansion
• Ordering of daily/weekly supplies, keeping wastage reports, and checking food presentation and quality daily
• Managing staff, rosters, stock level, suppliers and customer satisfaction
• Receiving, planning and managing reservations and functions
• Receiving and acting on complaints and feedback received from customers
• Managing staff performance, providing regular staff training and resolving disputes should they arise
• Providing direction to all employees in relation to specials and promotions
• Recording payments while ensuring business operates according to budgetary plans

Skills on Resume: 

• Operational Management and Sales Growth (Hard Skills)
• Financial Acumen (Hard Skills)
• Menu and Kitchen Coordination (Hard Skills)
• Supply Chain and Inventory Management (Hard Skills)
• Human Resources Management (Soft Skills)
• Customer Relationship Management (Soft Skills)
• Feedback and Quality Control (Soft Skills)
• Promotional and Marketing Skills (Hard Skills)

Job Summary:

• Responsible for the successful day to day operations
• Hires, trains and develops the café team members
• Meets financial goals in terms of Labour and Cost of Goods as per approved budget
• Develops policies, procedures and budgets, in cooperation with head office,
• Works closely with kitchen manager in developing and implementing new and seasonal menu items
• Ensures that coffee, food and service meet or exceed quality control standards
• Maintains and programs POS, Online Applications, digital menu boards, etc
• Works closely with the Marketing Manager on developing and executing the Social Media and advertising strategy
• Managing workplace safety and cleanliness of the premises to comply with health regulations
• Assisting with the expansion of the restaurant and brand To work

Skills on Resume: 

• Operational Management (Soft Skills)
• Team Leadership and Development (Soft Skills)
• Financial Acumen (Hard Skills)
• Policy and Procedure Development (Hard Skills)
• Menu Innovation (Soft Skills)
• Quality Control (Hard Skills)
• Technology Management (Hard Skills)
• Marketing and Brand Promotion (Soft Skills)

Job Summary:

• Responsible for signing and purchasing food and materials
• Guide, convey information, and work tasks for employees
• Assign job duties, and working positions for each employee
• Receive and handle events related to business, customers, and employees
• Plan business activities in the week/month/quarter/year
• Participate in recruiting and training new employees
• Evaluate the employee's training and probation results
• Track and check the performance of employees
• Coordinate with bar, kitchen to menu and party
• Organize repair, maintenance, maintenance and warranty for machines and equipment
• Proposing to improve business activities

Skills on Resume: 

• Leadership and People Management (Soft Skills)
• Strategic Planning (Hard Skills)
• Operational Management (Hard Skills)
• Problem Solocation and Event Management (Soft Skills)
• Human Resources Management (Hard Skills)
• Communication (Soft Skills)
• Analytical Thinking (Hard Skills)
• Innovation (Soft Skills)