BUSINESS TRAINER JOB DESCRIPTION

As the Business Trainer, you are accountable for diagnosing skill gaps across the organisation and translating those gaps into structured learning solutions that improve measurable workforce performance. The role sits within the Learning and Development function, working directly with department heads, HR, and senior management to align training output with operational priorities.

Career Impact: Owning the full training needs analysis and programme evaluation cycle positions a Business Trainer to develop the strategic L&D credibility required to move into a Training Manager or Head of Learning role.

Business Impact: When training gaps go unaddressed, compliance breaches and performance deficits accumulate; this role is the mechanism by which the organisation prevents both.

Growth Opportunity: Exposure to blended learning design, ROI measurement frameworks, and regulatory training builds a skills portfolio that transfers across sectors and supports progression toward senior L&D or organisational development roles.

• Identify training needs across all business areas through job analysis, appraisal data, and structured consultation with managers and HR.
• Design and develop training programmes that reflect both organisational priorities and individual learning needs, spanning classroom, online, and blended delivery formats.
• Produce training materials for in-house courses, ensuring content remains current and aligned with evolving processes and procedures.
• Deliver training programmes to diverse workforce cohorts, maintaining a positive and professional learning environment throughout.
• Evaluate programme effectiveness using participant feedback, manager input, and measurable performance indicators, then revise content accordingly.
• Monitor trainee progress through structured assessments and manager discussions, devising individual learning plans where performance gaps persist.
• Ensure statutory training requirements and CPD obligations are met, maintaining accurate records of attendance and completion.
• Support managers in diagnosing and resolving specific training problems, working on a one-to-one basis or in group settings as required.

• Bachelor's degree in human resources, education, business, or a related field, or equivalent work experience.
• 3 or more years of experience designing and delivering corporate training programmes, with exposure to both needs analysis and programme evaluation.
• Demonstrated knowledge of adult learning principles and a range of instructional delivery methods, including blended and e-learning formats.
• Strong verbal and written communication skills, with the ability to facilitate sessions and present confidently to groups at all organisational levels.
• Organisational and planning skills sufficient to manage multiple training schedules, meet deadlines, and maintain programme budgets.
• Ability to build effective working relationships with managers, HR teams, and senior stakeholders to align training priorities with business needs.

• CIPD qualification or progress toward CIPD, or an equivalent recognised training and assessment credential.
• Experience delivering regulatory or compliance-related training within a structured policy environment.
• Demonstrated ability to measure and report on training return on investment using defined KPI frameworks.
• Prior experience with e-learning content development and administration within a Learning Management System.

• Training completion rate by programme, tracked against scheduled cohort targets.
• Post-training assessment scores, indicating the proportion of participants meeting defined competency thresholds.
• Manager-reported performance improvement rate within 90 days of programme completion.
• Statutory and CPD compliance rate across all mandatory training obligations.
• Programme revision cycle time, measuring how quickly content is updated following process or regulatory changes.
• Typical tools: learning management systems (commonly Cornerstone or SAP SuccessFactors); e-learning authoring platforms (commonly Articulate or Adobe Captivate).

• Base Salary Range: $55,000 to $80,000 per year, depending on seniority and sector
• Bonus: Discretionary annual bonus of 5 to 10% of base salary
• Equity: Not typically offered at this level
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus public holidays
• Common Perks: Professional development budget, CPD support, and LMS platform access

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks are a standard condition of employment for this role, and offers are contingent on successful completion. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities upon request. Candidates must hold current authorisation to work in the United States.

The Business Trainer owns the full cycle of learning design and delivery, identifying organisational and individual training needs through job analysis, appraisals, and manager consultation, then building and managing programmes that meet statutory requirements and demonstrate measurable return on investment. Working across all levels of the business, the Business Trainer partners with managers and HR to ensure training solutions are fit for purpose and continuously refined to reflect changes in the work environment.

Key Responsibilities

• Identify training and development needs through job analysis, appraisal schemes, and consultation with managers and HR departments.
• Design and develop training and development programmes based on the needs of the organisation and the individual, working with managers at all levels to ensure all relevant parties are satisfied.
• Consider programme costs, maintain budgets, and assess the return on investment of training and development programmes.
• Monitor and review the progress of trainees through questionnaires and discussions with managers.
• Devise individual learning plans.
• Produce training materials for in-house courses.
• Create and deliver a range of training using classroom, online, and blended learning.
• Manage the delivery of training and development programmes.
• Ensure that statutory training requirements are met.
• Evaluate training and development programmes.
• Amend and revise programmes as necessary to adapt to changes in the work environment.
• Support managers in solving specific training problems on a one-to-one basis or in groups.
• Keep up to date with developments in training by reading relevant journals, attending meetings, and attending relevant courses.

Required Qualifications

• CIPD or equivalent training qualification, or currently working towards CIPD.
• Strong customer-focused background.
• Detailed knowledge of the full range of learning solutions and the implications of each.
• Knowledge and use of e-learning solutions and appropriate software applications.
• Problem-solving and analytical skills to identify root causes and resolve performance blockages.
• Effective communication, facilitation, and presentation skills.
• Coaching and mentoring skills.
• Aptitude and desire to learn new tools and techniques quickly.
• People skills enabling collaboration with people at all levels, with the ability to motivate others and change attitudes when necessary.
• Negotiation and influencing skills.
• Initiative and the ability to offer innovative ideas.
• Strong teamworking skills and a collaborative approach to learning, both face-to-face and remotely.

Embedded within the business, the Business Trainer delivers induction and on-the-job training while conducting training needs assessments to support the design and delivery of corporate training programmes. Working closely with individual departments and the management team, the Business Trainer builds confident, knowledgeable staff by maintaining current product and procedural knowledge and ensuring training materials accurately reflect live processes.

Core Functions

• Deliver induction and on-the-job training, and conduct training needs assessments to support the design, development, and delivery of corporate training programmes and strategies.
• Engage with trainees and create a positive and professional training environment.
• Deliver confident and knowledgeable staff to the business.
• Work with individual departments to outline deliverables and specific training needs for staff.
• Proactively work with the management team to identify and resolve issues.
• Maintain a level of business knowledge regarding the latest products and procedures.
• Ensure that training materials are up to date and reflective of current processes and procedures.

Qualifications & Experience

• Previous experience in a training role.
• Comprehensive understanding of multiple products and systems across the business.
• Ability to remain focused and work on own initiative to deliver against deadlines.
• Ability to inspire and motivate people to learn.
• Strong verbal and non-verbal communication skills.
• Flexible approach to work.

Reporting to business stakeholders, the Business Trainer shapes training plans and high-quality programmes for a large, geographically dispersed workforce, applying best-practice adult learning principles to meet both business and individual participant needs. Partnering with the broader learning and development team, the Business Trainer evaluates training effectiveness and coordinates all administration from resource allocation through Learning Management System recording to drive continuous service improvement.

Primary Duties

• Design training plans and materials by identifying needs in conjunction with business stakeholders.
• Structure training to meet business and individual participant needs using best-practice adult learning principles.
• Deliver engaging, high-quality, and compliant training programmes that meet participants' learning needs.
• Coordinate training administration, including preparation and allocation of training resources, classroom management, and timelines.
• Record all attendance and assessment results in a Learning Management System.
• Assess individuals' capability in order to provide additional coaching and support as required.
• Evaluate the effectiveness of training to continuously improve and develop services provided.
• Contribute to broader learning and development team initiatives as required.

Skills & Qualifications

• Track record in the design and delivery of training for a large, geographically dispersed workforce.
• Ability to build strong stakeholder relationships.
• Ability to multi-task and manage competing priorities.
• Good organisational skills.
• Demonstrated ability to meet deadlines while delivering quality outcomes.
• Initiative, drive, and flexibility to achieve results.

Sitting at the intersection of vocational education and competency-based assessment, the Business Trainer facilitates engaging lessons and workshops for Advanced Diploma of Business and Graduate Diploma of Management programmes within an RTO environment aligned to the VET Quality Framework. Operating across mentoring, monitoring, and curriculum delivery, the Business Trainer holds a TAE40116 Certificate IV in Training and Assessment and provides monthly progress reports to keep students on track through their qualifications.

Duties

• Facilitate engaging and practical lessons and workshops for Advanced Diploma of Business or Graduate Diploma of Management programmes.
• Develop effective teaching strategies to engage students.
• Develop and implement a monitoring system to accurately assess student competency.
• Mentor and motivate students through their qualifications.
• Identify individual learning needs.
• Provide monthly progress reports on classes and student progress.

Education & Experience

• TAE40116 Certificate IV in Training and Assessment, or equivalent current qualification.
• At least 3 years of experience in the delivery and assessment of competency-based training.
• Experience in the application of the VET Quality Framework in an RTO environment.
• Experience in assessment validation and moderation.
• Relevant vocational competencies at least to the level being delivered or assessed, with current industry currency.
• Familiarity with RTO and ESOS standards.
• Commitment to ongoing professional development with the ability to provide associated documentation.
• Ability to prepare session plans and contextualise resources.
• Ability to monitor and report on student academic performance.

A key member of the economic development training team, the Business Trainer leads the design and delivery of comprehensive training strategies for business and corporate clients across leadership, management, financial strategies, and international business. Collaborating across stakeholder communities and management teams, the Business Trainer selects optimum delivery mechanisms, develops long-term coaching and refresh strategies, and deploys soft skills programmes through online and classroom methodologies to embed lasting organisational capability.

Functions

• Liaise with key stakeholders to determine training needs and priorities.
• Leverage existing assets and best practices to create comprehensive training and development plans.
• Design an effective training strategy, schedule, and programmes.
• Select the optimum delivery mechanism for training implementation.
• Ensure coordination and alignment of training plans.
• Design measurement and KPI processes for quality, cost, time, and return on investment.
• Develop a long-term coaching and refresh strategy to embed training.
• Identify stakeholder communities and tailor training approaches accordingly.
• Deploy soft skills training under an online methodology and, where possible, by classroom delivery.

Requirements

• 5 or more years of experience as a business or corporate trainer.
• Solid knowledge of effective teaching methodologies and tools.
• Strong communication, presentation, and public speaking skills.
• Strong interpersonal and relationship-building skills.
• Willingness to keep abreast of new techniques in corporate teaching.

Sustainable business growth and client capability depend on the Business Trainer, who delivers customised skills training to business and corporate clients across leadership, management, financial strategies, exporting, importing, and human resources, with a strong focus on international business and economic development outcomes. Based within an entrepreneurship and small business support environment, the Business Trainer assesses client training needs, develops curriculum and materials, and continuously updates course content and methodology to maintain relevance for both small business owners and large businesses.

Accountabilities

• Provide business skills training to clients in areas including leadership, management, supervisory skills, business growth, international business, financial strategies, and human resources.
• Assess training needs for business clients in conjunction with entrepreneurship staff.
• Deliver training based on business and client needs.
• Customise training content and format to fit business clients' objectives.
• Develop materials, curriculum, and classroom assignments for programmes in exporting, importing, translation and interpretation, financial strategies, and small business growth.
• Evaluate programmes and present findings to small business owners and large businesses.
• Provide instruction in soft skills areas, including leadership, supervisory skills, diversity, and human resource issues.
• Deliver training in various classroom formats using relevant training materials, including text, handouts, class exercises, and assessment tools.
• Maintain familiarity with current business trends, teaching aids, and techniques relevant to the specialisation, and recommend their adoption when appropriate.
• Continuously update and revise course content and teaching methodology to maintain currency and relevance.

Experience & Qualifications

• Bachelor's degree in business administration, human resources, education, marketing, communications, psychology, or a related field.
• Master's degree preferred.
• Seven or more years of experience conducting business or corporate training.
• Experience using learning theory, including motivational, perceptual, and emotional forces present in the learning process and the conditions that affect individual learning and change.
• Working knowledge of business development and business growth, including exporting, importing, financial planning, marketing, and social media.
• Knowledge of current developments in related fields of specialisation, with the ability to keep up to date on changes in policies and procedures.
• Ability to develop curricula that encourage critical thinking and problem-solving skills.
• Excellent presentation and interpersonal skills with demonstrated proficiency in oral and written communication.
• Ability to contribute innovative ideas for new programmes that combine traditional schedules with new demands from business leaders.
• Ability to customise training content and format to fit business objectives.
• Ability to produce professional-quality handouts and presentations.

As the Business Trainer, this role produces and delivers regulatory, policy, and operational training to UK colleagues across all business areas, encompassing e-learning module creation, face-to-face refresher sessions, and audit of CPD hours. The Training Manager and wider business rely on this work to standardise processes, embed knowledge, drive continuous improvement, and ensure robust training and competence frameworks are maintained in line with FCA requirements.

Activities

• Produce and deliver training to colleagues, encompassing regulatory, policy, and operational training across all business areas.
• Support the coordination and execution of training initiatives and the embedding of knowledge to improve learning and business outcomes.
• Drive continuous improvement across regulatory, policy, and operational training.
• Work with the Training Manager to standardise processes and procedures and support overall training strategy.
• Maintain a current schedule of e-learning modules for each calendar year.
• Create and amend e-learning modules in time for release by agreed dates.
• Campaign modules to appropriate audiences and handle post-campaign administration and queries as required.
• Deliver face-to-face refresher training to colleagues.
• Carry out audits of colleagues' self-reported CPD hours and produce reports.
• Actively support the business in the identification of training needs.
• Support the assessment of colleagues' knowledge and understanding on regulatory, process, system, and business matters.
• Ensure robust performance management and training and competence processes are in place and that actions arising from these processes are implemented in a timely manner.

Technical Qualifications

• Experience in designing, producing, and delivering training.
• Solid understanding of FCA regulation relating to insurance broking, with experience in applying that knowledge in the general insurance market.
• Knowledge of FCA requirements and standards.
• Proven ability to advise, influence, and partner with senior leaders in developing and delivering people strategies to drive business performance.
• Strong written and verbal communication skills with the ability to communicate effectively across organisational levels.
• Ability to build and manage relationships at senior levels of the organisation.
• Ability to work independently and effectively within a matrix-style organisation.
• Commercial understanding of business, including market forces and business drivers.
• Self-disciplined and organised, with strong networking abilities.
• Hard-working team player capable of delivering training across a diverse range of relationships.