BUSINESS CONTROL MANAGER JOB DESCRIPTION

Gaps in a firm's control environment rarely announce themselves. By the time a regulatory examiner or internal auditor surfaces a deficiency, the window for low-cost remediation has closed. The Business Control Manager exists precisely to close that window before it opens, owning the Risk and Control Self-Assessment process and maintaining the surveillance infrastructure that keeps front-office activity aligned with regulatory obligations. This role sits within the first or second line of defense in financial services firms operating under frameworks such as US GAAP and investor-compliance regimes, including agency guidelines. Shallow operational expertise is not enough here.

As the Business Control Manager, you design, test, and continuously refine the internal control framework that protects the firm from financial loss, regulatory censure, and reputational exposure across business lines ranging from fixed income and commodities to institutional investment and mortgage operations. Working alongside compliance, legal, operations management, and senior audit leadership, you serve as the primary point of accountability for escalation, root cause analysis, and remediation of control failures identified through ongoing surveillance and assurance reviews.

Career Impact: Professionals who own an enterprise-wide RCSA and earn a CPA or CIA designation build recognized technical authority in financial services risk and control functions that translates directly to senior and director-level appointments.

Business Impact: The control framework you maintain determines whether the firm's exposure to regulatory action, financial loss, and conduct risk stays within approved thresholds, outcomes that affect client assets and institutional standing directly.

Growth Opportunity: Managing cross-functional assurance reviews across multiple business lines, including commodities and institutional investment operations, accelerates the scope and seniority of your next role, whether that is Head of Controls, Chief Risk Officer, or a senior advisory position in a Big 4 firm.

• Lead the end-to-end Risk and Control Self-Assessment process, including control break identification, documentation, and remediation tracking.
• Design and implement surveillance activities that detect regulatory rule violations and internal policy breaches across assigned business lines.
• Conduct process and control walkthrough reviews, documenting associated risks, mitigating controls, and recommended updates when underlying processes change.
• Partner with compliance, legal, operations management, and audit teams to escalate control issues and drive timely resolution with appropriate transparency.
• Produce and distribute Business Risk Management reporting to local and regional management, incorporating KRI and KPI trend analysis.
• Review and analyze program-related data to validate the sufficiency of internal controls through testing and self-identified compliance findings.
• Monitor vendor SLA adherence and loan or portfolio selection outcomes within assigned areas, communicating defect drivers and root causes to senior management.
• Support all internal and external audit engagements by coordinating deliverables, action plans, and evidence packages on behalf of the business line.

• Bachelor's degree in Finance, Accounting, Business Administration, Risk Management, or equivalent work experience.
• Four or more years of experience in internal audit, operational risk, or compliance within a financial services environment, with demonstrated exposure to controls testing.
• Proficient knowledge of risk and control frameworks, including the ability to design, evaluate, and document a Risk and Control Self-Assessment independently.
• Familiarity with regulatory and investor requirements applicable to financial services operations, including agency guidelines and US GAAP control deficiency evaluation standards.
• Proven ability to perform root cause analysis on control failures and communicate findings clearly to business management and senior stakeholders.
• Strong analytical and organizational skills, with the capacity to manage multiple concurrent assurance reviews under tight reporting deadlines.
• Effective written and verbal communication skills, including the ability to challenge risk-based decisions constructively and facilitate cross-functional alignment.

• Active CPA or CIA certification, or active progress toward either designation, in good standing.
• Experience in financial services sub-sectors such as fixed income investment, FX or commodities markets, institutional investment management, or mortgage banking operations.
• Prior exposure to Big 4 public accounting or a formal internal audit rotation within a large, complex financial institution.
• Familiarity with control automation opportunities and the ability to advise on efficient control design during system implementations or process change initiatives.

• RCSA completion rate and timeliness, reflecting how consistently control self-assessments are executed within required cycles.
• Control break remediation cycle time, measuring days from issue identification to validated closure across assigned business lines.
• Audit finding recurrence rate, tracking whether root cause analysis leads to durable fixes rather than repeat exceptions.
• KRI threshold breach frequency, indicating how effectively surveillance activity detects emerging risk before escalation is required.
• Regulatory or investor guideline exception rate within the managed portfolio, reflecting adherence to agency and compliance requirements.
• Typical tools: GRC platforms (commonly Archer or ServiceNow GRC); data analysis and reporting (commonly Excel with VBA, Power BI).

• Base Salary Range: $95,000 to $140,000 depending on seniority and institution size
• Bonus: Annual performance bonus, typically 10 to 20 percent of base salary
• Equity: Rare at most financial services firms below director level; RSUs possible at larger institutions
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually plus federal holidays
• Common Perks: Professional certification reimbursement, tuition assistance, 401(k) with employer match

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including review of relevant financial history where applicable under applicable law, are a standard condition of employment for this role. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law. Candidates requiring reasonable accommodations during the application or hiring process should notify the recruiting team. Candidates must be legally authorized to work in the United States.

The Business Control Manager owns the end-to-end PDC invoicing process, including sector-segmented category invoicing across creative outsource agencies, while maintaining the monthly internal chargeable tracker with trended analysis against prior years. Reporting to the Net Growth Ops Director, this role delivers cost-of-sale and resourcing MI that gives leadership a clear, continuous view of PDC budget performance.

Key Responsibilities

• Process all PDC invoicing and seek approval from the Net Growth Ops Director as appropriate.
• Develop and capture sector-segmented category invoicing for all Net Growth activity flowing through the PDC centralised budget across creative outsource agencies.
• Liaise with suppliers to enforce standardised invoicing and generate purchase order numbers as required.
• Fill rechargeable gaps in cost centres for monthly overview.
• Update and maintain the monthly internal chargeable tracker, monitoring performance vs. budget and month-by-month progress with trended analysis against prior years.
• Support, develop, and own defined elements of monthly PDC reporting, inclusive of cost of sale and resourcing for MI.
• Produce the weekly PDC Utilisation report and continuously develop, improve, and enhance the report as required.
• Run ad-hoc analysis on resourcing and PDC workload as required.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent work experience.
• Experience within a finance role for a large, complex organisation.
• Corporate accounting experience with a thorough understanding of generally accepted accounting principles.
• Strong analytical skills, including the ability to perform data analysis, create pivot analyses, and develop data models.
• Good knowledge of programme and project management methodologies, including Waterfall and Agile, with PRINCE2 or similar accreditation desirable.
• Understanding of IT systems, in particular MacBook Pros and associated operating systems.
• Proficiency in Microsoft Excel and Power BI.
• Working knowledge of FileMaker and Office 365 as a benefit.
• Excellent organisational skills with strong attention to detail.

Embedded within the Commodities, Currencies and Emerging Markets group, the Business Control Manager leads the build-out of an enhanced control framework integrating continuous risk assessment, real-time issue detection, and root cause analysis across Commodities and Index businesses. Working closely with compliance, legal, operations management, and technology control functions, this role reduces financial loss and regulatory exposure through a robust Operational Risk and Supervisory framework.

Core Functions

• Lead the project management effort for Commodities, Currencies and Emerging Markets (CCEM) as part of the Venues initiative, serving as the point person on various impacting projects.
• Create a proactive risk and control culture leveraging proven evaluation strategies and sound change management protocols.
• Review and analyze program-related data, including KRIs and KPI, to support business-related programs and strategies.
• Run an effective and robust Operational Risk, Conduct, and Supervisory framework for the Commodities and Index businesses.
• Provide leadership support for the end-to-end execution of the Risk and Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with control colleagues across the firm, operations management, legal, compliance, risk, audit, regulators, and technology control functions.

Qualifications & Experience

• Bachelor's degree or equivalent experience required.
• Extensive financial services experience in controls, audit, quality assurance, risk management, or compliance.
• Proficient knowledge of control and risk management concepts, including the ability to design, create, and evaluate a Risk and Control Self-Assessment.
• Good understanding of FX or Commodities markets preferred.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.

Reporting to senior risk leadership, the Business Control Manager conducts risk monitoring, control, and compliance risk assessments in close partnership with money market and capital market dealers across Southeast Asian institutions. Partnering with internal and external stakeholders, this role supports portfolio exposure oversight and credit administration to maintain sound correspondent banking operations.

Primary Duties

• Work closely with money market and capital market dealers to conduct risk monitoring, control, and compliance risk assessments.
• Provide oversight on risk monitoring and control across Southeast Asian institutions.
• Prepare MIS reports on portfolio exposure regularly in response to internal or external requests.
• Perform credit administration duties.
• Manage correspondent banks' positions and arrange nostro accounts' funding.
• Conduct ad-hoc projects as assigned.

Skills & Qualifications

• Degree in Accounting, Business Administration, Finance, Risk Management, Statistics, or a related discipline.
• At least 5 years of experience in fixed income investment, risk management, compliance, audit, or related disciplines.
• Proficiency in Bloomberg, MS Excel, and VBA.
• Detail-minded with the ability to work under pressure and prioritise multiple tasks.
• Committed to meeting demanding deadlines with a positive attitude.
• Willingness to travel.

Sitting at the intersection of risk-based assurance and internal controls, the Business Control Manager partners with assigned business areas globally to validate internal control sufficiency through testing, process walkthroughs, and self-identification of compliance issues. Operating across SSGA India and Global teams, including Compliance, Risk Management, and business groups, this role shapes the regional controls testing program and delivers Business Risk Management reporting that informs local and regional leadership.

Duties

• Develop partnerships with assigned business areas to improve risk management programs.
• Assist in executing risk-based assurance reviews over Business Risk Management and validate the sufficiency of internal controls through testing and self-identification of compliance issues.
• Perform control testing for assurance reviews globally and document issues for finalization with business management.
• Perform process and control walkthrough reviews, establish and document associated risks and mitigating controls, and stand up the regional controls testing program with local business teams.
• Provide recommended changes to controls when underlying processes change, or new risks are added.
• Interact with SSGA India and Global teams including business groups, support functions, Compliance, and Risk Management.
• Produce, analyze, and distribute Business Risk Management reporting to local management and contribute to regional reporting.

Requirements

• Bachelor's degree required.
• Four to six years of audit experience in Public Accounting or Internal Audit.
• Financial services industry experience across Mutual Funds, Institutional Investment, Investment Management, or Investment Compliance.
• Demonstrated technical abilities in audit, accounting, regulatory compliance, and related areas.
• Good negotiation skills to challenge and facilitate risk-based decisions and accountability.
• Advanced Microsoft Office skills.

A key member of the project finance and controls team, the Business Control Manager leads periodic analysis of leading management indicators and monitors KPIs against approved budgets to ensure financial and management results stay aligned with strategic objectives. Collaborating across project, fiscal, and operations stakeholders, this role contributes directly to profitability by identifying deviations, recommending corrective actions, and implementing best practices in risk management and continuous improvement.

Functions

• Ensure management of a planning, budgeting, and control system in line with established strategic objectives.
• Prepare information necessary for the project contracting process and monitor implementation of established objectives.
• Conduct periodic analyses on the evolution of leading management indicators and recommend actions on deviations from the approved budget.
• Prepare and validate financial and management results, design processes, and monitor KPIs.
• Study and recommend fiscal and customs efficiency measures depending on each specific project.
• Monitor the negotiation and execution of contracts.
• Contribute to continuous improvement by implementing best practices, managing risks, and identifying opportunities aligned with company policies.

Experience & Qualifications

• Degree or Master's degree in Management, Economics, Finance, or a similar area.
• General and analytical accounting knowledge.
• High analytical capacity with strong capacity for work and project management.
• Proficient in Microsoft Office.
• Fluent in English.
• Autonomous, responsible, and collaborative with a strong ability to support colleagues.

Accurate staffing models and on-time financial forecasts for the call center depend on the Business Control Manager, who leads budgeting, scheduling, and capacity planning while delivering variance analysis and performance commentary to the Director and Vice President. Based within the local center and coordinating with workforce management teams, this role enables confident cost-impact decisions and a simplified customer experience through rigorous financial and operational oversight.

Accountabilities

• Assist the Director and Vice President with development and review of annual operating and capital budgets and quarterly full-year financial forecasts.
• Oversee and manage the staffing, scheduling, and forecasting processes, including tasks, call volume, and productivity for the call center.
• Direct effective information flows and communication regarding the development of operating plans and budgets with appropriate teams.
• Track and analyze operating and financial performance monthly and develop appropriate variance commentary.
• Lead and manage employees in all facets of operational and financial forecasting, including capacity and staffing models, call flow activity, and workforce management.
• Develop tools and mechanisms to track and report relevant staffing levels and financial performance measures across all products.
• Assist in cost impact decision-making and develop remediation plans by supplying relevant analyses of financial data.
• Support all efforts to simplify and enhance the customer experience consistently.

Technical Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent experience.
• 5 years of experience in financial planning, including budgeting, forecasting, and expense management.
• Experience providing direction and leadership to others in the development of budgets and models.
• Ability to perform extensive variance and root cause analysis, including ROI analyses on capital investments, call volume, and staffing.
• High proficiency in Excel and Hyperion.
• Demonstrated leadership abilities with strong written and oral communication skills.
• Strong time and project management skills to meet aggressive deadlines.

As the Business Control Manager, this role oversees global financial performance for citizenM, linking finance with internal and external stakeholders through timely reporting, forecasting, and sound analysis that facilitates strategic decision-making. The finance function relies on this work to align company strategy with future financial results, minimize financial risks through process improvement, and drive profitability through cost-saving controls and KPI reporting.

Activities

• Forecast financial performance, set targets, and align company strategy with future financial results.
• Support the organization by providing insights on business performance to management and external stakeholders.
• Recognize trends in data and performance and produce sound analysis to facilitate decision-making.
• Propose and participate in developing processes and procedures to minimize financial risks.
• Prepare management reports, financial budgets, and plans while analyzing various outlooks.
• Develop and monitor cost-saving controls and take an active part in improving business processes to increase profitability.
• Participate in the rollout of new reporting system modules, identify KPIs, and report actuals against reference data.

Position Requirements

• MSc in Finance, Accounting, or Economics.
• Minimum 3 years of experience in accounting, finance, or M&A, preferably with a Big 4 background.
• Ability to perform financial analysis, identify trends, and interpret the story behind the numbers.
• Advanced Microsoft Excel and PowerPoint skills.
• Experience in Tagetik reporting software is a plus.
• Strong communication skills.
• Ability to report findings to varied stakeholders at multiple levels.
• Critical thinker who takes ownership, works in a structured and organized manner, and performs well under pressure.

Business Control Manager delivers CFO-level monthly and quarterly reporting packages, owns the budget and quarterly forecasting process, and provides KPI dashboard-based reports across strategic, tactical, and operational levels for individual divisions. The work directly supports Division Leadership teams as their primary point of contact on financial analysis, business cases, and cash usage, enabling data-driven commercial decisions and sustained growth across the organization.

Operational Focus

• Support the CFO on monthly and quarterly reporting to the Board and Management Team, including analysis, process optimization suggestions, and preparation of financial reporting packages that provide insights into key business drivers.
• Analyze financial and non-financial insights and identify trends in the market and product-market combinations.
• Improve business processes, interpret results, and proactively identify trends.
• Provide KPI dashboard-based reports at strategic, tactical, and operational levels and drive improvement of KPIs and their reporting.
• Own the budget and quarterly forecasting process.
• Support the development of commercial controlling, analyze the effectiveness of commercial activities, and provide recommendations for growth to individual divisions.
• Serve as the first point of contact for Division Leadership teams on financial analysis, business cases, KPIs, dashboards, and cash usage discussions.

Knowledge, Skills & Abilities

• Master's degree in Finance or a relevant area.
• RC qualification as a plus.
• 6 to 8 years of professional experience in a similar role, preferably in a corporate environment, including 2 years leading a team of more than 2 direct reports.
• Extensive data analysis skills, including experience with BI tools.
• Strong attention to detail and long-range planning expertise.
• Ability to cope with high-pressure assignments and strict deadlines while maintaining accuracy.
• Fluent in English, with Dutch proficiency as an advantage.

The Business Control Manager produces monthly exception reports, manages vendor SLAs, and leads team members across mortgage operations to implement key risk programs and ensure compliance with company policies, regulations, and investor guidelines. Reporting to senior management, this role advances operational efficiency and risk transparency by determining defect drivers, escalating QC concerns, and coordinating training and counseling for staff.

Key Deliverables

• Manage day-to-day operations, implementing key risk programs and partnering with process owners to ensure compliance with company policies, procedures, and all applicable laws, rules, and regulations.
• Support productivity, capacity management, and operational efficiency of business controls during daily operations.
• Support all internal and external audits to ensure execution of deliverables and action plans.
• Ensure requirements from Risk, Compliance, Legal, and HR are incorporated into daily workflows.
• Perform loan selection, workload assignments, and results review for assigned areas.
• Prepare monthly reports tracking and monitoring material, moderate, and recurring exceptions identified during reviews.
• Determine defect drivers, analyze root causes, escalate QC concerns to senior management, and report on progress and risks.
• Manage vendor resources to ensure SLAs are met and provide guidance on escalated or difficult transactions.
• Develop, coach, and lead team members, and coordinate training and counseling for staff where applicable.

Professional Experience

• High school diploma or equivalent required.
• 3 or more years of mortgage banking experience with 1 or more years of managerial experience.
• Multi-location management experience is a plus.
• Diverse experience across mortgage operations, including processing, underwriting, closing, funding, post-closing, and servicing.
• Familiarity with FNMA, FHLMC, FHA, VA, MI, and investor policies and guidelines.
• Familiarity with mortgage operations applications.
• Ability to interpret guidelines and make decisions based on them.
• Effective communication skills with the ability to present information and respond to questions from managers, clients, and the public.

Embedded within the global finance and risk function, the Business Control Manager develops and maintains the global internal control framework, benchmarking against best practices and advising executives and process owners on effective control design, automation opportunities, and system implementation requirements. Working closely with internal and external auditors, this role ensures efficient audit execution, timely remediation of control deficiencies, and a well-informed business through training sessions and strategic partnership development.

Areas of Ownership

• Develop and maintain the global internal control framework, benchmarking against internal and external best practices.
• Serve as the lead business point of contact on business process and internal control matters.
• Educate business partners and control owners on the importance of a strong internal control environment, including expectations for detailed documentation.
• Advise executives and process owners on effective and efficient internal control design, identifying automation opportunities and supporting implementation of new controls.
• Advise teams leading system implementations or projects to ensure adequate controls are incorporated, change control guidelines are followed, and process changes are documented.
• Maintain relationships with internal and external auditors to ensure efficient audit execution and timely delivery of required evidence.
• Assist process owners in analyzing control deficiencies, including root cause analysis, failure identification, significance assessment, and timely remediation.
• Keep business partners informed of internal control developments through publications, training sessions, and meeting forums.

Background & Experience

• Bachelor's degree required.
• Active CPA or CIA certification in good standing required, with Big 4 experience preferred.
• Minimum 6 years of experience in analyzing financial reporting risks and designing internal controls.
• Knowledge of US GAAP, including the control deficiency evaluation framework.
• Strong project management, time management, and prioritization skills with the ability to work independently.
• Excellent critical thinking, analytical, and problem-solving capabilities with strong attention to detail.
• Excellent communication skills.
• Ability to lead discussions, deliver constructive feedback, and develop strategic partnerships.
• Minimal travel required, estimated at 10 to 15% per year.