BUSINESS CONTROL ANALYST JOB DESCRIPTION

Mortgage portfolios, loan operations, and investment compliance frameworks generate a volume of regulatory exposure that few teams can absorb without a dedicated control function. When that function underperforms, exceptions go untracked, investor audits surface patterns no one caught, and first-line deficiencies escalate into regulatory findings. The Business Control Analyst exists to prevent that sequence. Operating within the first line of defense, this role owns ongoing control testing, exception documentation, and risk reporting across a defined operational scope, whether that scope is loan servicing under RESPA and TRID, or front-office governance in asset management. The work demands both forensic precision and the credibility to present findings to senior stakeholders.

As the Business Control Analyst, you assess the design and operating effectiveness of internal controls across financial services operations, translating test results into documented findings, remediation recommendations, and formal reports that reach department management and risk leadership. You work within a layered risk framework alongside compliance, internal audit, and enterprise risk functions, with your testing scope spanning loan operations, regulatory compliance, operational risk, or investment governance depending on the business line.

Career Impact: Hands-on ownership of first-line control testing under frameworks including COSO and RCSA builds the audit and risk credentials that open doors to senior analyst, risk manager, and internal audit leadership roles within banking and asset management.

Business Impact: The findings this role surfaces directly determine whether control gaps are addressed before investor reviews, regulatory exams, or external audits identify them first - protecting the organization's operational and reputational standing.

Growth Opportunity: Exposure to multiple risk types - regulatory compliance, credit, operational, and reputational - across loan operations or investment governance accelerates progression toward roles such as Senior Business Control Analyst or Risk and Controls Manager.

• Execute first-line control testing across loan operations, regulatory compliance, and operational risk categories to assess control effectiveness.
• Document test findings with supporting fieldwork, root cause analysis, and remediation recommendations within established timelines.
• Analyze exception data from loan file reviews or process audits to identify recurring trends in control failures or personnel performance gaps.
• Escalate material control deficiencies to management with clear justification and supporting documentation for corrective action planning.
• Coordinate with compliance, legal, internal audit, and enterprise risk functions on thematic reviews, regulatory exams, and change management initiatives.
• Monitor outstanding remediation actions from control testing cycles and report status against agreed timelines to department leadership.
• Produce periodic risk and control management information, including monthly exception reports, for presentation at senior control committees.
• Review and maintain department policies and procedures to reflect current control standards and regulatory requirements.

• Bachelor's degree in Finance, Accounting, Business Administration, or equivalent work experience.
• 3 or more years of internal controls, audit, or compliance experience in a financial services or banking environment, with demonstrated exposure to first-line or second-line risk functions.
• Working knowledge of banking regulations applicable to consumer or mortgage lending, including RESPA, TRID, FCRA, ECOA, or UDAAP.
• Proficiency in executing control testing procedures, including design assessment, operating effectiveness testing, and deficiency remediation tracking.
• Experience preparing formal written findings and presenting control results to management and cross-functional stakeholders.
• Strong analytical skills with demonstrated ability to identify root cause, assess risk impact, and recommend actionable corrective measures.
• Familiarity with internal control frameworks, including COSO and risk management methodologies such as Risk and Control Self-Assessment.

• Professional certification in audit or controls such as CIA, CPA, CISA, ACCA, or equivalent, completed or actively in progress.
• Experience supporting external auditor reliance testing or coordinating responses to regulatory examination requests from agencies or investors.
• Background in mortgage banking operations including loan processing, underwriting, closing, or servicing functions.
• Knowledge of SOX compliance testing and reporting processes within a public company or multinational operating environment.

• Control deficiency closure rate, measuring the percentage of identified gaps remediated within agreed timelines.
• Exception recurrence rate across successive testing cycles, indicating whether root cause corrections are holding.
• Audit-ready documentation rate, reflecting the proportion of testing files accepted without rework by internal or external auditors.
• Regulatory exam finding count attributable to areas under first-line testing coverage, tracking year-over-year reduction.
• Timeliness of monthly exception reports delivered to senior control committees against scheduled due dates.
• Typical tools: Spreadsheet and data analysis platforms (commonly Microsoft Excel, Power BI); ERP and reporting applications (commonly Cognos, JDE).

• Base Salary Range: $70,000 to $100,000 annually, depending on seniority and location
• Bonus: Annual performance bonus, typically 5% to 15% of base salary
• Equity: Uncommon at this level; may apply at senior or financial institution director grades
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus federal holidays
• Common Perks: Professional certification sponsorship, tuition assistance, 401(k) with employer match

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation to participate in the application or interview process should notify the hiring team. Final offers are contingent on successful completion of a background check, which may include a review of credit history given the financial services nature of this role. Candidates must be authorized to work in the United States without sponsorship.

The Business Control Analyst owns project controls for engineering and design projects, leading activities across planning, scheduling, cost estimating, financial forecasting, and variance troubleshooting in support of DoD Navy programs. Reporting to project management and acting as liaison to finance and accounting, the role delivers accurate budgeting artifacts and analysis that keep projects compliant and on track.

Key Responsibilities

• Perform project planning, budgeting, and forecasting activities.
• Maintain project planning, budgeting, and forecasting artifacts.
• Generate project reports and analysis.
• Identify and troubleshoot variances.
• Act as liaison between project management and finance and accounting departments.
• Support change proposals.

Required Qualifications

• Bachelor's degree in Business Management, Finance, Accounting, or Economics.
• 2 to 5 years of experience in financial project management and planning.
• Experience with EVMS implementation preferred.
• Familiarity with Cost Accounting Standards preferred.
• Experience in DoD Navy programs preferred.
• Proficient in Microsoft Office, primarily Excel, with MS Project as a plus.
• Experience with Deltek and IBM Cognos reporting preferred.
• Tactful communicator, team player, and able to work in a fast-paced environment.

Embedded within the Financial Control function of a multinational organization, the Business Control Analyst delivers accurate and timely reporting on financial and management results, including actuals, budget, and forecast. Working closely with product group, customer, and regional stakeholders, the role advances profitability analysis, J-SOX compliance, and business planning processes that support sound economic decisions across the organization.

Core Functions

• Provide accurate and timely reporting on financial and management results, including actuals, budget, and forecast.
• Maintain and develop reports and procedures to facilitate accountability and compliance.
• Interpret financial transactions and management information to support economic and business decisions.
• Support and implement robust budget and forecasting processes, including mid-term and business planning, and execute budgetary control.
• Analyze profitability across product group, customer, and region, and manage profitability improvement projects.
• Ensure implementation of J-SOX requirements and compliance with Omron Group Rules.
• Participate in monthly closing and business review meetings, work on business cases, and analyze ROI.
• Support KPI setting and monitoring and provide proposals for corrective action.
• Provide ad hoc business analysis and financial expertise to relevant stakeholders.

Qualifications & Experience

• Bachelor's or Master's degree in Finance or a related field.
• CIMA or ACCA certification preferred, or actively studying toward it.
• 5 years of experience in Management Accounting within a multinational Financial Control or Business Control function.
• Good knowledge of business and operational processes, including profitability analysis and PDCA cycle management.
• Proficient in ERP software, with JDE and Cognos experience as a plus.
• Excellent financial reporting skills and strong analytical ability.
• Customer-oriented, result-driven, able to prioritize under pressure, and effective communicator across all management levels.
• Proficient in English, with good intercultural awareness.

Reporting to the BL Controller, the Business Control Analyst supports budget assumptions at the project level and coordinates monthly P&L contribution reporting, cash position tracking, and gap analysis between actuals and budget. Partnering with accounting, geography finance, and top management teams, the role shapes consolidated financial visibility that enables informed business line decisions.

Primary Duties

• Support the BL Controller on budget assumptions at project level and follow-up of business line structure costs.
• Assist the BL Controller in Business Line Forecasts for P&L and Cash.
• Support monthly reporting of P&L contribution, cash position, and gap analysis between actuals and budget.
• Coordinate closely with accounting for hours allocation, accruals, and revenue recognition.
• Assist BL Controller in calculation and validation of backlog, provisions, impairments, and headcount.
• Assist BL Controller in Top Management Reporting of P&L and Operational KPIs per Business Line.
• Support Geography Finance Manager regarding auditors' inquiries and deployment of new finance processes and systems.
• Participate in the development of new ERP reports and dashboards.

Skills & Qualifications

• Master's degree in Economics or Finance.
• At least 3 years of experience in audit or controlling.
• Construction experience is a plus.
• Knowledge of ERP finance applications and consolidation and reporting tools, with Power BI capabilities as a plus.
• Advanced knowledge of MS Excel, PowerPoint, and Word.
• Proficient in English, with French valued.
• Available for national and international travel.

Sitting at the intersection of risk management and mortgage compliance, the Senior Business Control Analyst executes key risk programs that review loan files to ensure adherence to company policies, investor requirements, and applicable laws and regulations. Operating across investor, agency, and internal audit functions, the role supports monthly exception reporting and policy updates that protect loan quality and institutional compliance.

Duties

• Conduct reviews on loans requested by investors, agencies, insurers, or warehouse lenders.
• Analyze results from loan reviews and identify trends in loan quality or personnel performance.
• Escalate loan concerns to management with justification and documentation.
• Assist in preparation of monthly reports tracking material, moderate, and recurring exceptions.
• Provide feedback on necessary revisions or updates to policies and procedures.

Experience & Qualifications

• High School Diploma or equivalent, with Bachelor's Degree preferred.
• 5 or more years of mortgage banking experience.
• Experience in mortgage operations areas, including processing, underwriting, closing, funding, post-closing, and servicing.
• Familiar with FNMA/FHLMC, FHA, VA, MI, and investor policies and guidelines.
• Familiar with various mortgage operations applications.
• Able to interpret guidelines, make sound decisions, and present information effectively to managers, clients, and customers.

A key member of the internal controls team, the Business Control Analyst assesses current internal controls and evaluates their adequacy under the COSO/SOX Framework, including planning and executing the annual internal control testing program. Collaborating across business process owners, internal auditors, and external auditors, the role builds corrective action plans and monitors remediation of control deficiencies to strengthen financial reporting integrity.

Accountabilities

• Develop and implement policies, procedures, and internal controls under the COSO/SOX Framework.
• Plan and execute the annual internal control testing program covering business processes and general IT controls, including scoping, risk assessment, control testing, and deficiency remediation.
• Coordinate and deliver training for control owners on their responsibilities.
• Develop corrective action plans based on deficiencies communicated by internal and external auditors and execute remediation focused on internal controls over financial reporting.
• Monitor and assist with remediation of the company's control deficiencies.

Requirements

• Degree in Finance, Accountancy, or equivalent.
• Minimum 3 years of experience in financial, operational, and compliance audits at a public accounting firm or in an internal control role at a multinational corporation.
• Strong analytical skills with domain knowledge in financial services.
• Able to work independently and conduct hands-on fieldwork.
• Must maintain strict confidentiality.

Robust front office risk governance across the UK, Europe, the Americas, and Asia depends on the Business Control Analyst, who promotes a positive first-line risk culture among Portfolio Management and Client Group staff while owning the production of key Risk and Control management information presented to Senior Management. Based within the Business Control and Governance function, the role serves as a primary contact for front office staff on regulatory requirements and liaises daily with investment teams, trading desks, and global Risk and Compliance functions.

Functions

• Promote a positive first-line risk culture among front office Portfolio Management and Client Group staff across the UK, Europe, Americas, and Asia.
• Act as key contact for front office staff on regulatory and internal control framework requirements, including formal first-line controls training.
• Monitor global adherence to the target control model and Front Office policies.
• Provide input and coordination on periodic reviews of Core Front Office Policies and controls testing procedures.
• Own production of key Risk and Control management information and present to Senior Management at Core Control Committees and Forums.
• Maintain and assist in development of the first-line Governance and Committee Structure.
• Act as gatekeeper for all incoming market soundings, coordinating documentation and ensuring records are maintained.
• Support the Business Control and Governance Manager on compliance, audit, risk reviews, and technology-driven change management projects.
• Liaise daily with Investment teams, trading desks, and global Risk and Compliance functions as a front-to-back liaison.

Background & Experience

• Bachelor's degree with a 2.1 or above, preferably in Finance or Economics.
• 1 to 2 years of experience in financial services with a control, governance, audit, compliance, or consultancy background in asset management or banking preferred.
• Good understanding of trading and investment processes and how capital markets operate.
• Experience testing controls or implementing control frameworks preferred.
• Proficient in English.
• Highly flexible, organized, independent, solutions-oriented.
• Able to build relationships with senior front office and global Risk and Compliance stakeholders.
• High integrity, attention to detail, with a strong understanding of risk.

As the Business Control Analyst, this role contributes to the resolution of cross-functional compliance issues across key and complex risk levels, utilizing Issue Management processes and project management methodology through all phases of each issue. The compliance team relies on this work to conduct targeted Control Tests and Reviews, assess risk in business decisions with regard for firm reputation, and escalate control issues with transparency.

Job Functions

• Contribute to resolution of cross-functional compliance issues across key and complex risk levels.
• Utilize Issue Management processes and project management methodology across all phases of each issue.
• Conduct targeted, mandatory, or ad hoc Control Tests and Reviews for departments or groups.
• Resolve problems and transactions requiring expert interpretation against policies, guidelines, or processes.
• Analyze documentation and processes to ensure risks and control points align with Risk and Control Self-Assessment policies.
• Contribute to workflow or process change and redesign, and support regular reporting or process administration.
• Assess risk in business decisions with consideration for firm reputation and compliance, escalating and reporting control issues with transparency.

Professional Experience

• Bachelor's degree or equivalent experience.
• 2 to 5 years of relevant control and project experience.
• Experience in creating and implementing processes that improve business performance.
• Proficient in Microsoft Office, with emphasis on Excel.
• Demonstrated analytical, problem-solving, planning, and organizational skills.
• Able to make sound business decisions and present ideas persuasively through clear written and verbal communication.

Business Control Analyst delivers second-line SOX testing and Controls Advisory work within BAT's Business Controls Team, executing testing against agreed timelines and ensuring full documentation in line with BCT Methodology. The work directly supports external audit reliance and the effectiveness of internal controls over financial reporting by training Control Operators and Owners and tracking remediation of outstanding SOX findings.

What You'll Do

• Support development of the Business Controls Team as a second line of defence within BAT.
• Perform SOX testing and reporting to the SOX Test Manager against agreed timelines.
• Communicate issues from SOX testing to key stakeholders on time.
• Support Control Owners in developing remediation plans and addressing issues promptly.
• Track and report on outstanding actions related to SOx findings.
• Ensure all work is fully documented in line with BCT Methodology and the SOx Testing process.
• Complete Controls Advisory and Assurance work in line with Audit Standards to enable external audit reliance.
• Deliver training to Control Operators and Owners to support effectiveness of internal controls over financial reporting.

Technical Qualifications

• Degree with a relevant professional Internal Controls qualification such as ACA, ACCA, CIA, IIA, or CISA.
• 3 to 4 years of risk, internal controls, or audit experience at a significant accounting firm or in a corporate environment.
• Experience in a global FMCG or similar dynamic operating environment.
• Understanding of the tobacco business preferred.
• Strong knowledge of internal controls practices, SOX best practices, ICoFR, Risk Management, and corporate governance requirements for a global group.
• Experience in internal or external audit or SOX testing, with the ability to identify control gaps and recommend solutions.
• Effective verbal and written communication skills for articulating control issues, risk, impact, and recommendations to management.

The Business Control Analyst produces control maturity assessment testing, documents findings across planning, fieldwork, and reporting phases, and advises business heads on risk accountability in support of proactive risk management. Reporting to Internal Audit leadership and liaising with Risk Analysts, Compliance Managers, and department management, the role advances the organization's audit standards and ensures corrective actions on identified weaknesses are evaluated and monitored.

Key Deliverables

• Obtain an understanding of business areas and processes under review, including risk analysis, assessment design, and documentation of process flows.
• Perform control maturity assessment testing and document findings with planning, fieldwork, and reporting material on a timely basis.
• Liaise with Risk Analysts, Compliance Managers, and department management to ensure efficient completion of reviews and communicate results through debriefs.
• Draft reports highlighting control weaknesses, risks, and recommendations, and track maturity assessment follow-up actions.
• Evaluate and monitor corrective actions taken to address identified weaknesses.
• Ensure regular audits are performed on high-risk areas alongside Internal Audit.
• Advise on projects and new product development to embed proactive risk management, and educate business heads on their risk accountability.

Minimum Qualifications

• Professional certification required, such as CA, CPA, CIA, CISA, or CFE.
• Minimum 5 to 10 years of Internal Auditing experience with a thorough understanding of the 2013 COSO Framework and Audit Principles and Standards.
• Experience in Banking or Financial Services environments advantageous.
• Knowledge of POS and related retail systems is a plus.
• Prior experience in leading data-driven audit procedures, data analytics, and creating data visualization presentations is highly preferred.
• Excellent project management skills with the ability to organize multiple priorities and deadlines.
• Strong interpersonal, analytical, and communication skills, with high attention to detail, integrity, and ability to influence others and work under pressure.

Embedded within Escrow Administration, the Business Control Analyst oversees timely and accurate execution of assigned functions while ensuring compliance with state, federal, and investor guidelines across quality control reviews, audit responses, and vendor performance tracking. Working closely with vendors, servicing platform teams, and department management, the role develops controls based on observed deficiencies and supports acquisitions and sales activities that maintain operational standards.

Day-to-Day Responsibilities

• Research and respond to accounts noted on quality control reviews and audit or examination requests, providing documentation to refute observations or identify root causes and corrective actions.
• Review populations of accounts for adherence to established standards and timeframes, documenting findings and recommending exceptions at account or process level.
• Assist in populating vendor scorecards and participate in vendor performance review sessions.
• Facilitate departmental regression testing for scheduled system enhancements.
• Assist with acquisitions, sales activities, and development of additional controls based on observed deficiencies.
• Track and categorize customer service issues and assist in identifying root causes and corrective actions.
• Work with vendors to ensure system data is in sync with the servicing platform.

Education & Experience

• Bachelor's degree or 3 to 4 years of related experience and equivalent combination of education and experience.
• Minimum 5 years of mortgage servicing experience, preferably in real estate taxes, homeowners insurance, flood, mortgage insurance, or loss draft claims.
• Proficient in Microsoft Office.
• Strong written and verbal communication and organizational skills.
• Ability to interpret and write routine documents and reports.
• Able to calculate financial figures and apply basic algebra concepts.
• Self-motivated with tact and diplomacy in handling difficult customer relationships and solving problems creatively.

Reporting to RJ Bank's risk leadership, the Senior Business Control Analyst refines the first-line defense program by conducting control effectiveness testing across regulatory compliance, legal, operational, credit, and reputational risk types within Loan Operations. Partnering with Enterprise Risk Management, lines of defense, and internal stakeholders, the role leads team members in executing the annual monitoring and testing plan and provides direct risk advisory communication to department management during daily operations and change management initiatives.

Leadership Responsibilities

• Maintain the first-line defense program within RJ Bank to ensure material risks are identified and mitigated within established risk tolerances.
• Conduct first-line testing of business operations to assess control effectiveness across regulatory compliance, legal, operational, credit, and reputational risk types.
• Assess control testing results to identify root cause and impact of control breakdowns or gaps from a risk management perspective.
• Summarize control testing results, identified issues, and recommended improvements into formal reports for department management and internal stakeholders.
• Lead and guide team members in executing the annual department monitoring and testing plan within scheduled timeframes.
• Direct risk advisory communication to department management during daily operations and change management initiatives.
• Partner with lines of defense, Enterprise Risk Management, and internal stakeholders to support the RCSA process and address deficiencies through process improvements and technology solutions.
• Provide operations and strategic support during internal compliance, audit engagements, and regulatory exams.

Knowledge, Skills & Abilities

• Knowledge of internal audit and internal control testing concepts, practices, and procedures.
• Working knowledge of applicable banking regulations, including TRID, FDPA, SCRA, RESPA, TILA, HPA, HMDA, FCRA, ECOA, and UDAAP.
• Knowledge of consumer banking products and services, including mortgage banking and asset-based lending, and risk management concepts and methodologies.
• Experience identifying, developing, and implementing controls and quality assurance processes, and investigating process breakdowns to determine root cause.
• Proficient in Microsoft Office.
• Significant experience communicating with executive constituents through presentations, facilitation, and written and oral formats.
• Experience delivering testing, training, deployment, and adoption strategies for large-scale solution rollouts.