BUSINESS APPLICATION SUPPORT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Oct 03, 2024 - The Business Application Support role requires demonstrated process management, testing, and document control skills to ensure efficient system operations. This position demands expertise in task prioritization, workload management, and the ability to effectively handle escalations. Additionally, the capability to create detailed reports and dashboards, combined with strong decision-making and communication skills, equips the specialist to adapt to high-change environments and collaborate effectively within teams.
Essential Hard and Soft Skills for a Standout Business Application Support Resume
- Application Maintenance
- Technical Troubleshooting
- Database Management
- Programming
- System Integration
- Security Fundamentals
- Report Generation
- ERP and CRM Software
- IT Support
- Network Basics
- Communication
- Problem Solving
- Customer Service
- Team Collaboration
- Adaptability
- Attention to Detail
- Time Management
- Patience and Perseverance
- Empathy
- Continuous Learning
Summary of Business Application Support Knowledge and Qualifications on Resume
1. BS in Information Technology with 3 years of Experience
- Experience in doing Level 2-3 support for SQL databases.
- Proficient in maintaining existing/new software applications
- Strong investigation and reporting skills
- Good troubleshooting experience with SQL databases.
- Experience with Cloud technologies such as Azure and AWS.
- Experience with Advanced Professional Solutions (APS).
- Good communication and customer service skills
- Experience in team leadership and stakeholder management.
- Skilled at identifying, troubleshooting, and resolving application and systems issues.
2. BS in Computer Science with 5 years of Experience
- Hands-on experience in SFDC technology
- Experience in working with the vendors
- Experience in working in Support Project
- Attention to detail and strong personal organizational skills
- Able to work in fast, paced, high volume environment
- Good understanding of Agile methodology or Scrum framework
- Thorough understanding of key CRM / Community functionalities
- Ability to its end to end connection from process, data and solution perspective.
- Proven ability to provide guidance and make decisions that require judgment and consideration of possible impacts
3. BA in Business Administration with 4 years of Experience
- Demonstrated process management, testing and document control skills
- Experience in task prioritization, workload and escalation management
- Ability to create reports and dashboards
- Exhibited accountability, ownership and decision making capabilities
- Strong verbal and writing skills, project and time management skills,
- Flexible and resilient, comfortable with ambiguity
- Adaptable to a high-change environment and ability to work in teams
- Self-directed and proactive approach to tackling problems and leveraging resources.