Job Summary:

• Perform gap analysis AS-IS vs.TO-BE
• Participate in end to end implementation planning
• Lead the Project to Support Transition for SFDC Projects
• Responsible for business process understanding of CRM and community modules
• Internal client liaison, managing project and Change requests as per priority
• Document functional business requirements, process flow diagrams, and business cases
• Manage projects, manage issue, manage communication and change 
• Leverage business knowledge and expertise to drive business process improvements
• Work with business counterparts to identify demand / needs and prioritize

Skills on Resume:

• Gap Analysis (Hard Skills)
• Implementation Planning (Hard Skills)
• Transition Leadership (Soft Skills)
• CRM Understanding (Hard Skills)
• Client Liaison (Soft Skills)
• Requirements Documentation (Hard Skills)
• Project Management (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Provide guidance and support to the management team.
• Work cross-functionally with other teams for resolving issues
• Ensure deliverables are prepared to satisfy the project requirements
• Prepare Test Scripts and use cases for the Business team to test the functionality developed
• Managing UAT with end users including coordination and user acceptance signoff
• Develop, document and maintain CRM/communities SOP to train support Team members
• Willing to work on the support cases hands-on, to get a good understanding of the support process & issues
• Manage relationships with multiple business teams for new solution features and technical support

Skills on Resume:

• Management Support (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Deliverable Preparation (Hard Skills)
• Test Script Development (Hard Skills)
• UAT Management (Soft Skills)
• SOP Documentation (Hard Skills)
• Hands-On Support (Soft Skills)
• Relationship Management (Soft Skills)

Job Summary:

• Manage issues proactively within the team
• Provide training and support to relevant Branches
• Ensure all inquiries are logged and responded to in a timely manner 
• Ensure MI produced accurately and in a timely manner
• Support a wide range of projects and change initiatives from scoping to closure
• Support Operations initiatives to enhance Operational services to customers
• Providing regular status updates in a timely manner to ensure visibility of the overall progress
• Understand SEPA Scheme Rulebooks, local requirements and market regulations and operational procedures using OVS/OPF. 
• Take individual responsibility to ensure the change initiative / project is delivered on schedule, on budget and delivers the intended benefits
• Ensure accurate, timely and regular reporting of the status, with clear documentation of the risks and issues and follow up any mitigation plans

Skills on Resume:

• Issue Management (Hard Skills)
• Training (Soft Skills)
• Inquiry Handling (Hard Skills)
• MI Production (Hard Skills)
• Project Support (Hard Skills)
• Operational Support (Hard Skills)
• Progress Reporting (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary:

• Provide technical support to the Sales teams
• Provide 1st and 2nd line support to Business Applications and IT Systems
• Assist with the maintenance of Information Technology and Computer systems
• Provide Admin support to Business Systems including ERP and CRM related systems across all DTC Business Units
• Work closely with key users and stakeholders to understand, specify, and deliver system improvements and functionality changes
• Document workflows, ‘as is’ and ‘to be’ changes, in case of any change of related systems and operational procedures. 
• Communicate and present these to stakeholders ensuring feedback is accurately reflected
• Ensure accurate testing and business verification are performed 
• Ensuring any changes are well controlled and have appropriate governance, escalate clearly
• Develop a good understanding of operational processes, key controls and risk & governance framework 

Skills on Resume:

• Sales Technical Support (Hard Skills)
• Business Applications Support (Hard Skills)
• IT Systems Maintenance (Hard Skills)
• Systems Administration (Hard Skills)
• Improvement Collaboration (Soft Skills)
• Workflow Documentation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Testing and Verification (Hard Skills)