BOX OFFICE MANAGER JOB DESCRIPTION TEMPLATE

Box office revenue flows through one person's hands. When that person is absent, undertrained, or disorganized, vault discrepancies surface, settlement reports arrive late, and fan-facing service breaks down at the worst possible moment: gate open. The Box Office Manager owns the full revenue collection and ticketing operation at a sports or live entertainment venue, from daily cash handling and teller supervision to event-build accuracy and escalation resolution. This role reports into Ticket Operations leadership and is measured against vault reconciliation accuracy and settlement timeliness across every event on the calendar.

As the Box Office Manager, you are accountable for the end-to-end accuracy of ticketing revenue, cash handling, and event-day box office staffing at a live entertainment or sports venue. You oversee a team of tellers and guest services staff, coordinate directly with Ticket Operations and Marketing leadership, and serve as the senior point of escalation for any ticketing issue that reaches a fan.

Career Impact: Managing vault reconciliation, daily settlement, and multi-channel ticket operations at a major venue builds a financial accountability record that is recognized across the sports, arena, and performing arts sectors.

Business Impact: Every dollar collected at the ticket window and every comp order processed for media partners passes through this role, making your accuracy the baseline for accurate event settlement reporting to venue ownership.

Growth Opportunity: Demonstrated performance in box office management at the venue level is a recognized pathway into VP-level Ticket Operations and regional Director roles within large entertainment venue networks.

• Supervise box office tellers and guest services staff across all event-day operations, including scheduling, training, and performance coaching.
• Oversee cash handling procedures including seller bank issuance, vault reconciliation, daily deposit preparation, and settlement finalization.
• Manage ticket inventory, event builds, and order processing for standard and premium ticket types to ensure accuracy before each event.
• Serve as the primary escalation point for fan-facing ticketing issues on event days, resolving disputes, refunds, and ADA accommodation requests.
• Prepare and distribute box office reports including daily cash totals, sales channel summaries, and post-event performance statements for Ticket Operations leadership.
• Coordinate comp ticket orders for media partners, sponsors, VIP guests, and internal staff in alignment with established authorization protocols.
• Maintain the box office email inbox and respond to elevated inquiries from sponsors, board members, and group sales contacts.
• Partner with the Event Creation team to validate event configuration and ticketing system accuracy ahead of public on-sale dates.

• Bachelor's degree in Business, Arts Administration, or a related field, or equivalent work experience.
• 3 or more years of box office experience in a stadium, arena, performing arts center, or large entertainment venue, with direct staff supervision responsibility.
• Proven accountability in cash handling, vault management, and daily settlement reconciliation in a high-volume event environment.
• Knowledge of front-of-house operations including Will Call management, ticket scanning procedures, and ADA accommodation protocols.
• Strong customer service background with demonstrated ability to resolve escalated fan concerns under event-day pressure.
• Proficiency with standard productivity software including spreadsheet and word processing applications.
• Ability to maintain accurate financial records, prepare reconciliation reports, and flag discrepancies to senior leadership promptly.

• Experience with enterprise ticketing platform administration including event set-up, inventory holds, and comp order processing.
• Familiarity with dynamic pricing concepts and third-party ticket channel management within a venue context.
• Experience supporting subscription or donor-based ticketing programs such as season ticket accounts or membership sales.
• Prior exposure to multi-venue or multi-event scheduling within a single organization.

• Vault reconciliation accuracy rate, measured against discrepancy count per event cycle.
• Settlement report turnaround time, tracking how quickly post-event financials are closed and delivered.
• Teller error rate per shift, reflecting cash handling training effectiveness across the supervised team.
• Comp order fulfillment accuracy, measured by unauthorized or incorrectly processed complimentary ticket incidents.
• Fan escalation resolution rate, tracking the share of event-day ticketing issues resolved at the box office without senior intervention.
• Typical tools: Ticketing platform (commonly Ticketmaster Host or SeatGeek/SRO4), cash reconciliation and reporting software (commonly Excel or venue-specific settlement systems).

• Base Salary Range: $55,000 to $75,000 annually, depending on venue size and market.
• Bonus: Annual performance bonus of 5 to 10 percent based on settlement accuracy and event targets.
• Equity: Not typical for this role at most venue operators.
• Health Benefits: Medical, dental, and vision coverage standard for full-time venue employees.
• PTO: 10 to 15 days annually, with additional event-day comp time policies varying by employer.
• Common Perks: Complimentary event tickets, venue parking, and access to live entertainment industry networking.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including criminal history review, are a standard condition of employment for roles with fiduciary responsibility over cash and ticketing assets. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process upon request. Candidates must be authorized to work in the United States prior to their start date.

The Box Office Manager at SoFi Stadium owns end-to-end box office operations across Hollywood Park venues, from managing ticket window staff and vault reconciliation to overseeing cash handling and daily settlement. Reporting to the VP of Ticket Operations, this role enables seamless fan-facing ticketing experiences at one of the NFL's most prominent entertainment destinations.

Key Responsibilities

• Manage hiring, training, scheduling, and supervision of ticket window employees.
• Oversee box office cash handling procedures including seller banks, vault reconciliation, cash deposits, and daily settlement.
• Create and maintain a fan-first customer service orientation for all facility events.
• Serve as the first-line customer service escalation for event day ticketing issues.
• Assist with management of events as assigned by VP, Ticket Operations.
• Support department employees with event creation and ticket system administration including order processing and fulfillment for regular and premium ticket orders.

Required Qualifications

• 5+ years of ticketing experience in a stadium, arena, or large theater facility.
• Experience with various ticketing platforms including event set-up and programming.
• Experience hiring and managing event staff with proven accountability in cash handling and vault management.
• Strong customer service background with working knowledge of all front-of-house activities.
• Proficiency with PCs, MS Office, Word, and Excel.
• Ability to work in high-pressure environments while managing multiple tasks under tight deadlines.
• Excellent verbal and written communication, organizational, and time management skills with proven conflict resolution ability.

Embedded within the ticketing and guest services department, the Box Office Manager leads daily box office operations across the Tivoli Theatre, Walker Theatre, and Memorial Auditorium, overseeing staff scheduling, Broadway subscription sales, and financial reconciliation. Working closely with the Ticket Services manager and Head Cashier, this role strengthens accounting processes and improves the overall functionality of ticketing and customer service.

Core Functions

• Manage, hire, train, schedule, and supervise all box office staff and daily operations.
• Supervise Guest Services staff including show day ticket scanning, VIP check-in, and health checking when required.
• Manage Broadway subscription sales and customer lists for event correspondence and marketing purposes.
• Manage the Friends of the Tivoli donor ticket sales and daily box office fulfillment.
• Review box office receipts, cash drawer reconciliations, and process comp ticket orders for media partners, clients, and staff.
• Oversee Head Cashier in verifying financial data including ticketing, gift shop, merchandise, and concession sales totals.
• Perform facilities management activities during events including resolving ticketing issues, refunds, and ADA accommodations.
• Prepare box office and guest services payroll documents and assist Ticket Services manager with ticketing set-up, holds, and comp tickets.

Qualifications and Experience

• High School diploma, GED equivalent, or experience in a related field.
• 2 or more years of related management experience preferred.
• Experience with Ticketmaster/Archtics systems preferred.
• Basic accounting knowledge with the ability to multi-task in rapidly changing business conditions.
• Proficient computer skills with excellent customer service and cross-departmental collaboration ability.
• Flexibility to work nights, weekends, and holidays.

Reporting to department leadership, the Box Office Manager oversees all ticketing operations and accounting activities for a live entertainment venue, from monitoring sales trends and managing dynamic pricing to maintaining box office bank accounts and preparing performance statements. Partnering with the Marketing and Sales teams, this role ensures the financial integrity and customer service standards of the Box Office Department are consistently upheld.

Primary Duties

• Monitor, interpret, and report sales trends across all ticketing channels.
• Oversee all ticket processing and accounting activities including window sales, phone orders, gift certificates, broker, and third-party sales.
• Manage petty cash, internal billing, and special promotions.
• Manage all aspects of ticketing, event management, and dynamic pricing and inventory management in collaboration with Marketing and Sales teams.
• Prepare and distribute consistent box office reports including daily, weekly, quarterly, and yearly ticket wraps, qualifier reports, and performance statements.
• Maintain box office bank accounts including daily deposit preparation, monthly bank statement reconciliation, and year-end accounting.
• Manage customer service relations and supervise the overall work environment of the department.

Education and Experience

• Bachelor's degree or equivalent work experience required.
• Minimum 3 years in the ticketing, arts, or entertainment industries.
• Superior knowledge of Ticketmaster Host ticketing and reporting systems required.
• Exceptional management, supervisory, and organizational skills with acute attention to detail.
• Advanced knowledge of Microsoft Office including Word, Excel, and Outlook.
• Excellent written, verbal communication, and interpersonal skills with demonstrated excellence in customer service.
• Ability to multi-task and function at a high level in a fast-paced environment.

Sitting at the intersection of student administration and live performance operations, the Box Office Manager supports the CSS Theatre by maintaining daily box office functions, training student staff, and managing event-night ticketing and front-of-house coordination. Operating across communications, scheduling, and social media duties, this role enables each of the three annual productions to run smoothly from box office open to final curtain.

Duties

• Assist with the general organization, maintenance, and operation of the box office.
• Maintain day-to-day operations including responding to emails and phone calls in a professional manner.
• Organize and train student staff to sell tickets, work as ushers, house managers, and log nightly activity.
• Maintain a social media presence for the CSS Theatre and hang posters throughout the Twin Ports.
• Digitize information for cataloging and maintain the yearly calendar and weekly checklists.
• Communicate with supervisor before and after each shift to pass down relevant information.

Skills and Qualifications

• Must be a current or incoming CSS student.
• Must have a current and valid US driver's license and complete the CSS driver training.
• Previous high school, college, or community theatre experience preferred.
• Experience in management or business preferred.
• Must be self-motivated, detail-oriented, and able to work unsupervised with critical thinking ability.
• Ability to work nights and weekends during the run of CSS Theatre productions.

A key member of the venue operations team, the Box Office Manager leads all box office and parking lot toll operations on event days, supervising tellers, managing Will Call, and maintaining accurate daily cash reporting. Collaborating across sponsor relations and board support functions, this role ensures ticketing accuracy and customer satisfaction at every point of sale.

Functions

• Supervise all box office operations and ticket builds for all events using the Ticketmaster system.
• Oversee box office tellers during open hours and open or close ticket windows as required.
• Maintain accurate reporting of daily cash received and tickets sold from box office tellers and parking lot toll takers on event days.
• Manage the box office email inbox and respond to higher-level inquiries via phone.
• Manage tour and Will Call on event days and process account credit and voucher or gift certificate redemption transactions.
• Set up two box offices and tolls on event nights and perform related clerical work and ticketing projects as assigned.
• Support sponsors and board in ticketing requests and customer service.

Position Requirements

• BS or BA in Business Management degree preferred.
• Experience with Ticketmaster ticketing system required.
• Box office or guest services background preferred.
• Knowledge of supervisory principles and practices with ability to coordinate staff.
• Ability to count money and make change accurately, and input data into a computer to record sales transactions.
• Good problem-solving, organizational, and customer service skills with a strong sense of public relations.

Consistent delivery of sales and service targets depends on the Box Office Manager, who leads a team across all event and show sales channels including telephone, counter service, and web while administering the SRO4 ticketing system and managing client relations. Based within an arts, leisure, or sports venue setting, this role drives audience behavior analysis that enables the Sales and Marketing Manager to maximize revenue and optimize the customer experience.

Accountabilities

• Lead a box office team responsible for all event and show sales including telephone, counter service, and web channels.
• Manage all staffing issues, administration of the SRO4 ticketing system, and group sales.
• Manage customer and client relations alongside analysis of sales data and forecasting.
• Ensure all financial systems are working correctly and efficiently and that data is captured accurately using the ticketing system.
• Analyze data held within SRO to allow the Sales and Marketing Manager to understand audience behavior and maximize sales.
• Ensure the highest levels of client and customer care are delivered and business targets are achieved.

Background and Experience

• Minimum 3 years of experience working in a box office in an arts, leisure, hospitality, sports, or events environment.
• Supervisory and management experience required.
• Experience managing databases and client record management systems for capturing, analyzing, and using data.
• Knowledge of SeatGeek/SRO4 ticketing systems with training provided.
• Knowledge of sales and financial reporting.
• Commitment to improving employee and customer engagement to ensure they are at the heart of all operations.

As the Box Office Manager, this role delivers full oversight of ticketing and concierge operations across Caesars Entertainment properties, from hiring and training staff to managing inventory, VIP ticketing, and event reporting. The Caesars Entertainment box office relies on this work to ensure accurate accounting, maximize ticket sales across attractions and third-party offerings, and maintain the highest standard of guest satisfaction.

Leadership Responsibilities

• Hire, train, motivate, and manage box office employees including performance appraisal, coaching, and disciplinary action.
• Resolve guest concerns and ensure satisfaction across all box office interactions.
• Provide sales training and tools to increase the number of tickets sold across Caesars Entertainment attractions, shows, tours, and third-party offerings.
• Manage department scheduling to efficiently handle all ticketing and concierge needs.
• Oversee event submissions and work with the Event Creation team for accurate event builds in the ticketing system.
• Oversee ticket and event reporting, maintain accuracy, and manage ticketing inventory to maximize sales.
• Manage VIP and executive ticketing, in-house ticket scanning procedures, and equipment.
• Prepare requisitions and reporting for events covering admissions revenue, service charge revenue, incremental labor, and front-of-house expenses.

Professional Experience

• Knowledge of accounting procedures, cash handling, and reconciliation practices.
• Experience with event ticketing systems and inventory management in a box office environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to identify ways to make the department more cost-effective and increase revenue.
• Strong organizational ability with the capacity to manage multiple responsibilities including seating blocks, event set-up, and channel partner coordination.
• Commitment to attending assigned leadership development classes and completing special projects as assigned.