BOX OFFICE ASSISTANT JOB DESCRIPTION

Knowing the show starts in twenty minutes changes everything at a venue window. The Box Office Assistant is the first staff member most attendees speak to, operating under the Disability Discrimination Act and venue access policies that govern how every patron - including those with accessibility needs - moves through the building. This role owns the cash float, the ticketing queue, and the accuracy of every transaction processed before and during an event. Few front-of-house positions carry both financial accountability and public safety responsibility in the same shift.

As the Box Office Assistant, you process ticket sales, manage cash reconciliation, and serve as the primary reception point for patron, conference, and event enquiries across live performances and event days. You report to the Box Office Director or Duty Manager and work within a small front-of-house team responsible for the smooth financial and operational flow of every public event.

Career Impact: Hands-on experience managing cash floats, enforcing venue access policy, and supporting emergency evacuation procedures builds a practical operations record that distinguishes candidates in arts administration and live event management hiring.

Business Impact: Every patron's first impression of a venue is shaped at the box office window, and accurate ticket reconciliation at shift end directly protects the revenue record for each event.

Growth Opportunity: Consistent performance in this role creates a visible track record across ticketing operations, customer dispute resolution, and compliance with the Theatres Act, all of which support progression toward Box Office Coordinator or Duty Manager roles.

• Process ticket sales and reservations across counter, phone, and online channels to ensure accurate order fulfillment for each event.
• Manage the cash float for each shift, reconciling daily sales, deposits, and cash against transaction records at close.
• Greet and direct patrons, including those with accessibility needs, in compliance with venue access and disability policy.
• Maintain current knowledge of the forthcoming programme, marketing offers, and pricing to respond accurately to patron enquiries.
• Enforce building and box office policies, escalating patron disputes or procedural issues to the Duty Manager as required.
• Monitor and update back office event information within the ticketing system to keep reservation records accurate throughout each event.
• Support emergency evacuation procedures and maintain public safety awareness throughout every shift.

• High School Diploma or equivalent work experience.
• 1 or more years of customer-facing service experience, with demonstrated cash handling responsibility.
• Ability to accurately handle and reconcile money using mental arithmetic or a calculator.
• Strong communication skills, including clear spoken and written English for patron instructions and internal briefings.
• Ability to work flexible shift patterns covering evenings, weekends, and public holidays.
• Physical ability and confidence to assist in building evacuation procedures under the direction of the Duty Manager.
• Good organisational skills with the ability to manage competing patron demands during high-volume event periods.

• Previous experience in a theatre, stadium, or public entertainment venue box office.
• Familiarity with computerised ticketing reservation systems or point-of-sale platforms.
• Training in Customer Service, First Aid, or Disability Awareness.
• Experience handling conference or group booking enquiries alongside individual ticket sales.

• Cash float variance per shift, measuring accuracy of daily reconciliation against transaction totals.
• Ticket order fulfillment rate per event, reflecting completeness and accuracy of counter and phone reservations.
• Patron wait time at the box office window during peak pre-show periods.
• Escalation rate of patron disputes to the Duty Manager, indicating independent resolution capability.
• Compliance rate with venue access and disability policy across patron interactions each shift.
• Typical tools: Ticketing reservation platforms (commonly computerised box office systems or Ticketmaster); point-of-sale and cash reconciliation tools.

• Base Salary Range: $14 to $18 per hour, typical for entry-level venue box office roles.
• Bonus: performance or event-season completion bonus, where offered.
• Equity: not typical at this level.
• Health Benefits: varies by employer; part-time roles may not include full coverage.
• PTO: accrued hourly PTO standard; seasonal roles may vary.
• Common Perks: Complimentary or discounted event tickets, flexible scheduling around event calendars.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and employment, in accordance with the Americans with Disabilities Act and applicable state law. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, or any other characteristic protected under federal, state, or local law. Employment in this role is contingent on successful completion of a background check. Candidates must be authorized to work in the United States.

The Box Office Assistant delivers front-of-house ticketing services at a performing arts venue, welcoming visitors, handing out pre-paid tickets, and selling tickets through cash and automated systems. Reporting to the Duty Manager, the role supports smooth venue operations and ensures every customer receives accurate information and attentive care that reflects the venue's commitment to quality.

Key Responsibilities

• Welcome and assist visitors as front line staff, ensuring a high quality experience at the venue.
• Hand out pre-paid tickets and sell tickets through cash, form, or automated box office systems.
• Direct customers to the auditorium, bar, and other areas of the venue accurately and efficiently.
• Assist customers with special needs, providing directions and access to all facilities.
• Comply with access and disability policy at all times.
• Maintain awareness of the forthcoming programme to provide accurate information.
• Direct problems and difficult customers to the Duty Manager as required.
• Maintain the general appearance and tidiness of all public areas before and during performances.
• Implement emergency evacuation procedures and maintain awareness of public safety throughout each shift.
• Summon first aid or security assistance following established procedures when necessary.

Required Qualifications

• Previous experience working with the public in a service-provision role.
• Good knowledge of customer service principles, including understanding customer expectations and how to meet them.
• Ability to accurately handle money and stock using mental arithmetic or a calculator.
• Good English communication skills, including ability to understand and respond to written and spoken instructions.
• Good timekeeping with the ability to work flexible shifts on a consistent, reliable basis.
• Confidence and physical ability to assist the Duty Manager with building evacuation.
• Keen interest in performing arts, with previous experience in a theatre or similar venue preferred.
• Training in Customer Service, First Aid, or Disability Awareness an advantage.

Embedded within the Box Office team at Warwick Arts Centre, the Box Office Assistant processes ticket sales and reservations through a specialist computerised ticketing system and serves as a reception point for customer, conference, and University enquiries. Working closely with the supervising officer and wider team, the role ensures a high level of service to all visitors while maintaining compliance with data protection and relevant legislation.

Core Functions

• Administer bookings and reservations by phone and counter, and assist in the smooth running of the Box Office to the highest standard.
• Deal politely and efficiently with members of the public at all times, maintaining high standards of customer service.
• Act as a reception point for the organisation, handling customer, conference, and University enquiries.
• Administer online bookings and prepare tickets for postage.
• Keep up to date with all show information, marketing offers, and sales details to inform customers effectively.
• Act in accordance with relevant legislation including the Theatres Act, Data Protection Act, Health and Safety at Work Act, and Disability Discrimination Act.
• Maintain the security of the ticketing system with regard to confidential personal data and financial information.
• Report any significant matters to the supervising officer immediately.
• Manage a float and cash bookings, cash up at the end of every shift, and complete a personal financial report.

Qualifications and Experience

• Experience working in a customer-focused organisation with proven commitment to customer service.
• Good IT skills, including ability to adapt to new software and phone technology.
• Excellent communication skills including a good phone manner.
• Cash handling experience or GCSE Maths equivalent.
• Strong team-working skills with ability to work under pressure.
• Interest in the arts and willingness to attend performances.
• Previous box office experience or familiarity with box office ticketing systems an advantage.

Reporting to the Box Office and Ticket Sales Coordinator, the Box Office Assistant supports ticket sales, office operations, and administrative duties for a seasonal baseball venue, fulfilling ticket orders at the window and processing phone, email, and fax requests. Partnering with internal staff and engaging directly with fans and clients, the role strengthens customer relationships and contributes to consistent revenue through proactive outreach and accurate fund reconciliation.

Primary Duties

• Assist with day-to-day operations of the ticket office, including phone, email, and fax ticket order processing.
• Work with customers to fulfill ticket orders at the box office window on both game days and non-game days.
• Contact current and new ticket sales clients to confirm ticket plans and orders.
• Develop interest for upcoming seasons regarding ticket plans or group outings.
• Operate ticket plan and group sales database programs for basic inquiries.
• Promote and sell all types of inventory to clients, providing suggestions for new items.
• Maintain files and distribute paperwork to involved staff, following up on after-sales issues.
• Reconcile ticket window funds at the end of each shift.
• Assist in event-day counting and scanning of ticket stubs, and handle customer service issues as they arise.

Skills and Qualifications

• Must be at least 18 years of age or older.
• High School Diploma or equivalent required.
• Prior experience with face-to-face customer interactions and cash handling recommended.
• Prior experience working with Northwoods League Ticket System or FileMaker a plus.
• Strong customer service skills with professionalism, judgment, and maturity in handling confidential matters.
• Excellent organisational skills with ability to multitask and handle frequent interruptions.
• Excellent communication skills with ability to project a positive image to internal and external customers.
• Must be available to work evenings, weekends, and holidays according to the baseball schedule.

Sitting at the intersection of ticketing operations and customer service, the Box Office Assistant manages the box office window and phones, processes ticket sales through Ticketmaster, and maintains daily financial records for the Ford Park Entertainment Complex. Operating across box office procedures, building policy enforcement, and back office event management, the role supports the Box Office Director in sustaining accurate, efficient operations during regular and extended shifts.

Duties

• Manage the box office window and phones during assigned shifts.
• Maintain daily records of ticketing sales transactions, including daily sales, deposits, and cash.
• Utilize Ticketmaster to process ticket sales for the Ford Park Entertainment Complex.
• Assist in the enforcement of building policies for the box office.
• Coordinate box office procedures with other staff as required.
• Learn about the sports and entertainment industry through box office operations.
• Maintain and monitor back office event information within Ticketmaster ticketing software.

Experience and Qualifications

• 2-3 years of experience in an office setting or similar environment preferred.
• Ability to safely and accurately handle and account for large sums of money.
• Familiarity with Ticketmaster or similar ticketing software preferred.
• Ability to perform effectively under stressful situations and define, analyze, and solve problems.
• Ability to communicate effectively both verbally and in writing.
• Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters.
• Ability to maintain an effective working relationship with staff, event promoters, and the general public.
• Ability to work variable hours including evenings, weekends, and holidays.