Updated: Sep 20, 2024 - The Benefits Assistant provides exceptional communication skills in both verbal and written forms while delivering high-quality customer service to staff and clients. Demonstrates meticulous attention to detail and accuracy in managing public sector pension and benefit plans, with a thorough understanding of collective agreements and relevant legislation. Excels in prioritizing tasks under pressure, solving issues proactively, and collaborating effectively within a team environment.
Summary of Benefits Assistant Knowledge and Qualifications on Resume
1. BS in Finance with 3 years of Experience
- Proficient in Microsoft Office Suite.
- Ability to interpret and apply company policies and procedures.
- Excellent verbal and written communication skills.
- Excellent customer service and problem-solving skills.
- Gives attention to detail and follows instructions.
- Ability to work both independently and within a team environment.
- Ability to stay organized and multi-task in a professional and efficient manner.
- Establishes goals and works toward achievement.
- Proficiency in data entry and typing.
- Works cooperatively and collaboratively within a group.
2. BS in Accounting with 5 years of Experience
- Ability to communicate effectively both verbally and in writing.
- Ability to utilize a customer service approach to staff and clients.
- Ability to pay close attention to detail, maintaining a high degree of accuracy.
- Ability to take initiative in problem solving and finding solutions to issues.
- Knowledge of characteristics and requirements of public sector pension and benefit plans.
- Knowledge of collective agreements, applicable legislation and regulations.
- Knowledge of payroll and human resource information systems.
- Skilled in the use of computer applications including MS Word and Excel.
- Ability to set and maintain priorities, work under pressure and be results oriented.
- Ability to work successfully within a team environment.
- Ability to work effectively under the pressure of deadlines.
3. BS in Social Work with 2 years of Experience
- Ability to work under minimal supervision
- Bilingual (oral and written) in English and French
- Effective communications skills with an emphasis on customer service
- Excellent numerical skills and should be able to work accurately and thoroughly
- Able to complete assigned tasks under stressful situations
- Experience working in a high-volume customer service environment
- Experience with HRIS, payroll, and high volume inbound ticketing
- Strong computer skills or training with standard office applications including strong data entry skills
- Ability to consistently perform at a superior level with respect to both the accuracy and volume of work completed
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