BEHAVIORAL HEALTH CARE MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Sep 20, 2024 - The Behavioral Health Care Manager is proficient in Problem-Solving Treatment, health coaching, and motivational interviewing, demonstrating strong organizational skills and the ability to manage multiple projects independently. With experience in telephonic roles and a background in integrated health, this position excels in communicating effectively and professionally, prioritizing urgent matters while maintaining a high level of accountability. This role holds a valid license in behavioral health or nursing, they are adept at data entry and possess dual diagnosis experience in mental health and substance use treatment.
Summary of Behavioral Health Care Manager Knowledge and Qualifications on Resume
1. BS in Psychology with 7 years of experience
- Knowledge of behavioral health, dementia, and care planning
- Knowledge of assessments, screenings, and care planning for mental health disorders
- Ability to engage patients in a therapeutic relationship when appropriate
- Ability to work independently with excellent time-management and organizational skills
- Ability to maintain professional relationships with patients and other members of the care team
- Ability to communicate effectively and professionally, both verbally and in writing, with diverse populations
- Intermediate-level computer proficiency with email, fax, word processing, spreadsheets, and databases
- Excellent customer service skills
- Experience in mental health/behavioral health environment
- Intermediate level of computer proficiency (including MS Word, Excel, Outlook)
- Reside in the state of CA and be willing to work onsite in the San Diego office daily
- Experience in a managed care setting
2. BA in Social Work with 5 years of experience
- Proficient Microsoft skills (Word, Excel, Outlook)
- Reliable transportation for field visits
- Able to work autonomously and proficiently manage time/workspace
- Access to high-speed internet and dedicated workspace for home office setup
- Managed care experience (MCO)
- Work-from-home experience
- Experience in a related mental health environment
- Proficient Microsoft skills (Word, Excel, Outlook) with the ability to toggle between multiple systems
- Experience in an inpatient setting
- Dual diagnosis experience with mental health and substance abuse
- Experience with the Medicaid population
- Previous facility-based experience
3. BS in Nursing with 3 years of experience
- Problem-Solving Treatment (PST) training
- Strong organizational and time management skills, able to work with little supervision while handling numerous projects at once.
- Excellent written/verbal communication skills, especially the ability to communicate telephonically in a professional and effective manner.
- Health Coaching and motivational interviewing experience
- Integrated Health Experience
- Computer literacy in Word, and Excel.
- Ability to handle multiple demands of diverse workload and prioritize urgent issues
- Accountable with strong work ethic
- Dual diagnosis experience in mental health and substance use treatment
- Medi-Cal system experience
- Experience in telephonic roles
- Strong data entry skills
- Have completed a supervised field experience in case management, health, or behavioral health as part of the degree requirements.
- Must hold a valid, unrestricted State license in a behavioral health specialty or nursing.
- Acceptable licenses include but are not limited to LBSW, LMSW, RN, LPC.
4. BA in Sociology with 8 years of experience
- Experience in behavioral health care management, medical social work, serious mental illness, PACE program, or COA/ASAP setting.
- Work cooperatively as a team member across multiple levels within the organization
- Demonstrate initiative in achieving individual, team, and organizational goals and objectives
- Must be able to prioritize work and develop strategies for adapting to constantly changing priorities and urgencies.
- Regard for confidential data and adherence to corporate compliance policy
- Demonstrate cultural competency and sensitivity
- Demonstrate the ability to work autonomously
- Experience with Motivational Interviewing and/or Health Coaching
- Understanding of evidence-based behavioral health treatment
- Comfort with End-of-life and Goals-of-care discussions
- Experience or background with serious mental illness and substance abuse
5. BS in Public Health with 4 years of experience
- Reliable transportation and valid automobile insurance coverage
- Demonstrates knowledge of differential diagnosis of common mental health and/or substance abuse disorders
- Experience with screening for common mental health and/or substance abuse disorders
- Experience with assessment and treatment planning for common mental health and/or substance use disorders
- Experience with evidence-based counseling techniques
- Ability to effectively engage patients in a therapeutic relationship
- Demonstrates knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders
- Demonstrates basic knowledge of psychopharmacology for common mental health disorders that is within the appropriate scope of practice for type of provider-filling role
- Familiarity with Aprima Electronic Medical Record (EMR) system
- Ability to perform multiple tasks required.
- Excellent interpersonal skills are required.
- Excellent organization/time management skills are required.
6. BS in Healthcare Administration with 6 years of experience
- Knowledge of behavioral health, dementia, and care planning
- Knowledge of assessments, screenings, and care planning for mental health disorders
- Ability to engage patients in a therapeutic relationship when appropriate
- Ability to work independently with excellent time-management and organizational skills
- Ability to maintain professional relationships with patients and other members of the care team
- Ability to communicate effectively and professionally, both verbally and in writing, with diverse populations
- Intermediate-level computer proficiency with email, fax, word processing, spreadsheets, and databases
- Excellent customer service skills
- Must have received or be willing to receive COVID-19 vaccination by date of hire.
- Accommodations for disability- and religious-based reasons will be considered.
7. BA in Counseling with 2 years of experience
- Experience in a Psychiatric Hospital Inpatient and/or Outpatient experience with both case and utilization management.
- Knowledge and experience with the current community health practices for the frail adult population and cognitively impaired seniors.
- Relevant work experience preferably as a Care Manager and experience with working as part of an interdisciplinary team.
- Demonstrated ability to manage large caseloads and effectively work in a fast-paced environment.
- Experience with chronic condition management.
- Previous history of conducting home visits to members as well as assessing them bedside during an inpatient hospitalization or at a long-term Substance Abuse Residential setting.
- Previous Quality Management liaison experience with ambulatory/outpatient practices or hospitals to address cost as well as HEDIS/QARR quality performance preferred.
- Experience using Microsoft Excel with the ability to edit, search, sort/filter and other Microsoft and EMR systems.
- PC skills and experience utilizing Microsoft Office.
- Ability to work effectively in a team environment required
- Current Certification in Case Management (CCM) or eligible to take the exam within 24 months of the date of hire.