BEHAVIORAL HEALTH CARE ADVOCATE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Sep 20, 2024 - The Behavioral Health Care Advocate role requires a candidate with post-licensure clinical experience in behavioral health, along with proficiency in MS Office Suite and reliable high-speed internet at home. This position demands a dedicated workspace free from distractions and involves utilization management, experience in substance abuse, and work with children, adolescents, and families. Ideal candidates will have worked in a managed care and hospital setting, possess strong customer service and organizational skills, and demonstrate the ability to collaborate across various medical or behavioral health organizations.
Summary of Behavioral Health Care Advocate Knowledge and Qualifications on Resume
1. BA in Psychology with 2 years of experience
- Experience in mental health/behavioral health environment
- Intermediate level of computer proficiency (including MS Word, Excel, Outlook)
- Reside in the state of CA and be willing to work onsite in the San Diego office daily
- Must be able to obtain and maintain access to the County of San Diego’s electronic health records, Anasazi and WITS
- Experience in a managed care setting
- Dual diagnosis experience in mental health and substance use treatment
- Experience Medi-Cal system
- Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
- Experience in telephonic roles
- Strong data entry skills
2. BS in Social Work with 5 years of experience
- Post-licensure clinical experience in an appropriate behavioral health environment
- Proficiency in MS Office Suite
- Access to high-speed internet at home (cable broadband, DSL, or fiber optic)
- Dedicated, distraction-free workspace at home
- Experience in working in a managed care environment
- Utilization management experience
- Substance abuse experience
- Experience in working with children, adolescents, and families
- Experience in working in a hospital setting
- Medical or behavioral health collaboration within different organizations
- Excellent customer service skills
- Excellent organizational skills
3. BS in Nursing with 3 years of experience
- Experience with Utilization Review
- Subject matter expert on facility-base care processes and procedures
- Ability to provide OJT support for onboarding new hires
- Desire to drive initiatives and improvements
- Proficient Microsoft skills (Word, Excel, Outlook)
- Designated workspace and access to install in-home secure high-speed internet via cable/DSL
- Dual diagnosis experience with mental health and substance abuse
- Experience working with the Texas population
- Demonstrated familiarity and experience with the current Diagnostic and Statistical Manual and best practice standards for treatment
- Ability to multitask between different systems and cases
- Ability to maintain comprehensive electronic records
- Clinical expertise in directing/managing difficult callers through intervention skills while maintaining business-appropriate integrity
- Skilled at training and coaching staff
4. BA in Sociology with 1 year of experience
- Active and unrestricted Licenses in the state of Georgia
- Post-licensure experience in a related mental health environment
- Proficient Microsoft skills (Word, Excel, Outlook) with the ability to use multiple screens and type and talk simultaneously
- Residence in Atlanta, GA area or reside within a commutable distance of Atlanta, GA
- Experience in an inpatient or higher level of care setting
- Dual diagnosis experience with mental health and substance abuse
- Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
- Experience in a managed care environment
- Experience in a call center setting
- Bilingual Skills - fluency in Spanish / English
5. BS in Public Health with 4 years of experience
- Active, independent, and unrestricted license in state of residence
- Experience in a related mental health setting
- Computer/typing proficiency to enter/retrieve data in electronic clinical records
- Experience with email, internet research, use of online calendars, and other software applications
- Access to high-speed internet from home
- Dedicated, distraction-free space in the home for home office
- Experience with behavioral health levels of care and settings
- Experience in clinical case management telephonic outreach and engagement
- Experience in dual-diagnosis with mental health and substance abuse
- Experience in a community mental health or outpatient setting
- Experience in a managed care environment