Job Summary:

• Apply technical knowledge to resolve customer problems and requests to required service targets
• Liaise with customers performing incident analysis and problem resolution management
• Defining and making recommendations where no solution is available
• Maintain a high level of communication between customers and team members 
• Ensuring all written and verbal responses are clear, complete and logical.
• Evaluate new technologies to understand and communicate risk and implications
• Hold information gathering workshops with the Customer 
• Understand and document the Customer's existing storage 
• Backup and DR design, monitoring, management, automation
• Analysis tools and future plans including on premise and cloud strategies 

Skills on Resume:

• Technical Troubleshooting (Hard Skills)
• Incident Management (Hard Skills)
• Innovative Problem Solving (Hard Skills)
• Customer Communication (Soft Skills)
• Technology Evaluation (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Storage Documentation (Hard Skills)
• DR Expertise (Hard Skills)

Job Summary:

• Working within a collaborative infrastructure team to provide storage and backup expertise
• Delivery of storage and backup services to meet the business needs
• Manage the environment to maintain to latest revisions
• Build, deploy, and maintain storage and backup infrastructure
• Provide operational stability through implementing and following policies, processes and procedures
• Providing on-call support for Storage and Backup
• Automating processes and overall selection of data protection methodologies
• Updating any obsolete sections of the data storage, management, and access network
• Keeping records of upgrades and proposed system upgrades that will streamline data handling
• Partnering with the Cyber Security Risk and Compliance organization 

Skills on Resume:

• Team Collaboration (Soft Skills)
• Storage Delivery (Hard Skills)
• Environment Maintenance (Hard Skills)
• Infrastructure Management (Hard Skills)
• Policy Implementation (Hard Skills)
• On-call Support (Hard Skills)
• Process Automation (Hard Skills)
• Data Optimization (Hard Skills)

Job Summary:

• Help develop or engineer new solutions related to data storage and access
• Recommend what type of storage solution to deploy
• Implement new storage technologies: tapeless, cloud storage etc.
• Ensure appropriate handling of data storage and resolution of audit findings
• Provide technology architecture support for storage platforms in multiple remote locations 
• Responsible for installation, administration, data-migration, provisioning, and decommissioning of large multi-site SAN environments 
• Responsible for storage provisioning, performance tuning, creation of LUNs, mapping, masking, zoning, and ensuring storage availability at the operating system 
• Configuration, allocation, and management of centralized storage systems and other deployed storage solutions

Skills on Resume:

• Solution Development (Hard Skills)
• Tech Implementation (Hard Skills)
• Data Management (Hard Skills)
• SAN Admin (Hard Skills)
• Platform Architecture (Hard Skills)
• Performance Tuning (Hard Skills)
• Storage Management (Hard Skills)
• Data Migration (Hard Skills)

Job Summary:

• Regular health checks, monitoring and capacity planning for the environment
• Conduct the triage and resolution of incidents, problems or capacity concerns.
• Contribute towards maintenance of existing platform Avamar IDPA
• Support for existing backup infrastructure
• Knowledge in backup technologies including services such as Avamar, IDPA
• Ensure appropriate handling of data storage and resolution of audit findings
• Provide technology architecture support for storage platforms in multiple remote locations 
• Responsible for installation, administration, data-migration, provisioning, and decommissioning of large multi-site SAN environments 
• Responsible for storage provisioning, performance tuning, creation of LUNs, mapping, masking, zoning, and ensuring storage availability at the operating system 

Skills on Resume:

• Monitoring and Planning (Hard Skills)
• Incident Management (Hard Skills)
• Platform Maintenance (Hard Skills)
• Backup Support (Hard Skills)
• Backup Technology (Hard Skills)
• Data Storage Handling (Hard Skills)
• Storage Architecture Support (Hard Skills)
• SAN Administration (Hard Skills)

Job Summary:

• Perform daily checks on system and storage health. 
• Monitoring of the system and storage
• Perform routine reporting to the management
• Monitoring and troubleshooting issues related to systems and storage
• Provide level 2 support to the various platforms running on Linux and Windows
• Handle daily support cases raised by users within the required SLA, handle all system and storage issue escalation
• Provide technical system support to the various team who encounters system, platform or storage issues
• Troubleshooting the LUN visibility issues & Zoning issues
• Update the Runbook with any new issues encountered & define new process to be followed
• Configure backup for the Storage devices & restore the configuration backup during the system crash

Skills on Resume:

• Health Monitoring (Hard Skills)
• System Monitoring (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Platform Support (Hard Skills)
• SLA Compliance (Hard Skills)
• Escalation Management (Hard Skills)
• Technical Support (Hard Skills)
• Backup Configuration (Hard Skills)

Job Summary:

• Configure backup for the SAN switches & restore the configuration during the SAN switch crash
• Installation and configuration of Backup Tools & Agents
• Backup policy, media, inventory, license management
• Capacity Management and Reporting
• Reports backup as per client requirements Daily/Weekly and Monthly
• Proactive monitoring of Backup Tools (TSM, NetBackup), libraries and infrastructure
• Assist to implement and improve operations process related to system and storage
• Perform regular backups to various platforms based on backup requirements
• Ensure servers adhere to client standard configuration and security policies
• Work closely with vendor manage services team on system and storage related escalation

Skills on Resume:

• SAN Backup Configuration (Hard Skills)
• Tools Setup (Hard Skills)
• Policy Management (Hard Skills)
• Capacity Reporting (Hard Skills)
• Custom Reporting (Hard Skills)
• Monitoring Tools (Hard Skills)
• Process Improvement (Hard Skills)
• Backup Execution (Hard Skills)