Job Summary:

• Greeting guests promptly and obtain guest and vehicle information
• Clearly report all vehicle concerns as described by the guest
• Inspect for and recommend needed services based on mileage, history, and age of vehicle
• Prepare a complete and accurate repair estimate for guest
• Establish an agreed upon time to follow up
• Monitor the progress of each customer and update accordingly
• Create, and verify the final invoice and explain the invoice to customer.
• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers

Skills on Resume: 

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Automotive Assessment (Hard Skills)
• Time Management (Soft Skills)
• Attention to Detail (Soft Skills)
• Interpersonal Skills (Soft Skills)
• Organization (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Informing customers of required service and repairs
• Monitoring job updates and inform customers on repair status
• Submit parts orders and inform customers upon parts arrival
• Submission of warranty documents for warranty claims
• Following up with customer on aftersales service
• Payment settlement, invoicing and documentation with customers
• Greet customer as they arrive on the service lane.
• Provide customer with maintenance needs based on menu and inspection.
• Provide estimate on completion times and prices.
• Keep customer updated on repair progress.
• Perform redelivery upon vehicle completion.

Skills on Resume:

• Customer Interaction (Soft Skills)
• Communication (Soft Skills)
• Parts Management (Hard Skills)
• Warranty Administration (Hard Skills)
• Follow-Up (Soft Skills)
• Financial Handling (Hard Skills)
• Reception (Soft Skills)
• Time Estimation (Hard Skills)

Job Summary:

• Greet customers in a timely, friendly manner.
• Obtain accurate & detailed information regarding customer service needs.
• Perform walk around with customer to identify existing vehicle damage, and any additional services needed.
• Open accurate repair orders based on customer's service needs.
• Provide complete and clear repair estimates.
• Communicate with customer as to the status of their vehicle repairs.
• Maintain constant communication with Service Technicians & Manger regarding vehicle status.
• Contact customers if any additional repairs or maintenance is required.
• Communicate with Insurance/Warranty Companies & Manufacturers 
• Review completed repair orders with customers.

Skills on Resume:

• Customer Interaction (Soft Skills)
• Information Gathering (Soft Skills)
• Vehicle Inspection (Hard Skills)
• Order Processing (Hard Skills)
• Estimation (Hard Skills)
• Progress Updates (Soft Skills)
• Coordination (Soft Skills)
• Communication (Soft Skills)

Job Summary:

• Greet customers in a very timely manner with an energetic greeting
• Listen to the customer's concerns and requests and document accordingly
• Generate a repair order with accurate and detailed descriptions of the customers concerns and requests
• Monitor all vehicles in the process and update customers as required throughout their visit
• Answer incoming service phone calls to answer questions and set service appointments
• Call customers to gain approval for the repairs and services that their vehicle needs
• Perform all of the above with excellent customer service skills
• Clearly report all vehicle symptoms as described by the customer
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Explain all completed work and charges to customers
• Collaborate with upper management to make service department hiring and discipline decisions.

Skills on Resume:

• Customer Reception (Soft Skills)
• Active Listening (Soft Skills)
• Documentation (Hard Skills)
• Vehicle Tracking (Hard Skills)
• Phone Handling (Soft Skills)
• Approval Management (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Symptom Reporting (Hard Skills)

Job Summary:

• Greets customer on sales floor and determines make, type, and quality of merchandise desired
• Suggest selections that meet customer’s needs and emphasizes selling points of article such as quality and utility
• Responds to incoming telephone calls from prospective and existing customer, quoting prices, providing information and solving problems
• Provides cost and time estimates and makes appointments for tire installation, brakes, alignment work and related services. 
• Prepares final invoice and receives payment and repares estimates and work orders
• Processes warranty claims on all products and services. 
• Strong knowledge of inventory control, performing daily tasks of shipping and receiving of goods.
• Able to work in a team environment and attends required training meetings
• Performs all nightly close out, end of day closing when scheduled and/or opening procedures
• Assists in the clean-up of the store, making bank deposits, etc
• Assists in unloading and receiving tires parts, wheels, and related products and the storing merchandise

Skills on Resume:

• Customer Interaction (Hard Skills)
• Sales Techniques (Hard Skills)
• Communication (Hard Skills)
• Service Coordination (Hard Skills)
• Billing and Warranty (Hard Skills)
• Inventory Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Store Operations (Hard Skills)

Job Summary:

• Ensures high quality service is provided to every customer, and maintains a clean, professional environment.
• Ensures customer satisfaction by tracking work orders and maintaining awareness of shop status so that work flows smoothly and continuously.
• Maintains high ethical standards in daily activities.
• Exceeds customers’ and management’s expectations
• Using all available tools, resources, and processes provided by Quick Lane Tire & Auto Center, LLC to guarantee quality work and a quality vehicle check-up on every vehicle.
• Complete all STARS web-based certifications available through Quick Lane and maintain certifications throughout employment.
• Continue to improve knowledge and skills.
• Monitors the flow of all work in the Quick Lane and intervenes to ensure work is accomplished.
• Works with Quick Lane Manager and technicians to guarantee parts, tires, and tools are available t complete assigned tasks within committed time frame.
• Follow up with parts department to determine status of part orders placed by Quick Lane
• Maintain awareness of customers’ experiences in waiting area and keep customers informed throughout their vehicle service, updating and setting honest expectations.

Skills on Resume:

• Customer Service (Soft Skills)
• Shop Oversight (Hard Skills)
• Ethical Standards (Soft Skills)
• Quality Assurance (Hard Skills)
• Maintenance (Hard Skills)
• Skill Development (Soft Skills)
• Workflow Management (Soft Skills)
• Collaboration (Soft Skills)

Job Summary:

• Assisting customers, either face to face or by phone, before, during, and after a service appointment
• Operate an internal computer system for assisting customers and service activities
• Working with employees inside and outside of the department with professional respect
• Accepting payment from customers
• Answering general questions about the services offered
• Must be able to work Saturdays and one evening per week
• Assists in improving performance of Quick Lane by following and exceeding clearly stated goals and standards.
• Builds a winning team by training, coaching, evaluating, and motivating new Quick Lane employees.
• Monitors and evaluates employee performance within the Quick Lane regularly, providing feedback to QL Manager, and coaching to techs on improving performance.
• Monitors personal Quick Lane order trends (number of Quick Lane orders completed and dollar sales per Quick Lane order).
• Ensures a positive working environment for employees.
• Establishes and maintains positive management/employee working relationship.

Skills on Resume:

• Customer Assistance (Soft Skills)
• Computer Operation (Hard Skills)
• Professional Collaboration (Soft Skills)
• Payment Handling (Hard Skills)
• Service Knowledge (Soft Skills)
• Schedule Flexibility (Soft Skills)
• Performance Improvement (Soft Skills)
• Team Building (Soft Skills)