ASSOCIATE SUPERVISOR JOB DESCRIPTION

A floor-level leadership role is deceptively simple to describe and genuinely difficult to do well. The Associate Supervisor owns daily production output, workforce readiness, and compliance adherence within a manufacturing or supply chain environment - three domains that pull in different directions under pressure. In regulated facilities governed by GMP and ISO standards, a gap in shift-level oversight surfaces quickly in audit findings, scrap rates, and missed delivery targets. This role holds the line between planned and actual output, coaching frontline employees while coordinating with engineers and planners to keep operations on schedule.

As the Associate Supervisor, you translate production plans into daily floor execution while maintaining quality standards and developing the frontline team that makes output targets achievable. You will work across production, engineering, and planning functions, typically reporting to a Manufacturing Manager or Operations Supervisor, with direct responsibility for a defined production line or operational area.

Career Impact: Supervisory ownership of a GMP-regulated or Lean-aligned production environment is a credential that opens doors to Operations Manager and Plant Manager roles across manufacturing and supply chain.

Business Impact: When shift-level coaching and scheduling are done well, scrap rates fall, on-time delivery holds, and the production floor runs without escalation - outcomes that directly affect customer commitments and cost targets.

Growth Opportunity: Hands-on exposure to Lean methodology, Standard Work development, and cross-functional coordination with Quality and Manufacturing Engineering accelerates the path toward senior operations leadership.

• Supervise daily production activities across the assigned line or department to meet scheduled output targets.
• Coach and develop frontline employees in Lean principles, Standard Work, and quality system procedures.
• Monitor production compliance with GMP, Good Documentation Practices, and validated work instructions to ensure audit-ready operations.
• Coordinate with Manufacturing Engineering and Quality Engineering to identify scrap sources and drive improvement projects.
• Manage inventory activities including cycle counts, label control, and staging of materials for upcoming production runs.
• Conduct safety audits, investigate incidents, and implement corrective actions to maintain a compliant work environment.
• Review direct labor hours, overtime usage, and material variance to support cost minimization targets.
• Partner with Planning to set daily and monthly targets that balance product mix with available capacity.

• Bachelor's degree in Operations, Supply Chain, or a related field, or equivalent work experience.
• 2 or more years of experience in a manufacturing or supply chain operations role, with direct exposure to production floor supervision.
• Working knowledge of GMP, GDP, or ISO quality standards within a regulated manufacturing environment.
• Demonstrated ability to coach and develop hourly or frontline employees toward measurable performance goals.
• Proven problem-solving and analytical skills with ability to make independent decisions relative to daily operational priorities.
• Strong written and oral communication skills sufficient to relay instructions, document findings, and present to cross-functional stakeholders.
• Proficiency with standard productivity software for reporting, scheduling, and data tracking.

• Lean or Six Sigma certification, or documented experience applying continuous improvement methodologies on a production line.
• Prior experience in an FDA-regulated, cGMP, or ISO-certified healthcare or medical device facility.
• Familiarity with ERP or manufacturing execution systems in a production environment.
• Shipping, receiving, or inventory control experience within a distribution or co-pack operation.

• Scrap rate per production run, reflecting accuracy of process adherence and operator coaching.
• On-time delivery rate against daily and monthly production targets, measuring scheduling and coordination effectiveness.
• Safety audit findings per quarter, tracking the Associate Supervisor's incident prevention and corrective action follow-through.
• Labor cost variance versus standard, indicating how effectively overtime and headcount are managed within the assigned line.
• Standard Work compliance rate, measuring how consistently validated procedures are followed across coached employees.
• Typical tools: ERP platforms (commonly SAP or equivalent MES); productivity suites for reporting and scheduling.

• Base Salary Range: $52,000 to $72,000 annually, depending on industry and location.
• Bonus: Annual performance bonus of 5% to 10% of base salary.
• Equity: Typically not offered at this level; larger manufacturers may provide stock purchase plans.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard.
• PTO: 10 to 15 days annually plus federal holidays; some facilities offer shift differentials.
• Common Perks: Safety boot allowance, tuition reimbursement, shift differential pay, and Lean training sponsorship.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check, and where applicable a pre-employment drug screening, is required as a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Associate Supervisor owns department performance and associate development within a retail store environment, partnering with the Manager to drive sales results through coaching, zoning, and customer experience execution. Reporting to store leadership, this role delivers accountability across merchandising, scheduling, and Loss Prevention compliance to support overall store goals.

Key Responsibilities

• Build and maintain long-term relationships with customers, providing an exceptional shopping experience including greeting, assisting, and directing customers to merchandise.
• Lead a merchandise department by demonstrating advanced product knowledge and customer service.
• Provide coaching and training to associates on the team and throughout the store as needed.
• Execute activities related to store initiatives to offer customers additional products and services related to merchandise category mix.
• Support proper zoning and scheduling of associates within the department and make adjustments based on changing priorities.
• Empower associates to provide solutions for customer inquiries, escalating when necessary.
• Execute all corporate policies and procedures including Occupational Health and Safety and Loss Prevention.

Required Qualifications

• Previous leadership experience in managing selling teams within a multi-channel customer contact center.
• Demonstrated experience in motivating and developing a high-performing team.
• Excellent verbal and written communication skills; effective presentation skills.
• Strong prioritization and time management skills.
• Ability to be flexible and adapt to a constantly changing environment.
• A self-motivated leader who takes initiative to support customer and associate experience.
• Showcase development and ongoing interest in pursuing a management or leadership position with the organization.

Embedded within a regulated production environment, the Associate Supervisor, Manufacturing leads daily supervision of a frontline operations team through recruiting, development, and performance management to meet Key Performance Indicators and quality compliance standards. Working closely with Manufacturing Engineering, Quality Engineering, and Planning teams, this role shapes output targets, manages labor costs, and ensures product is manufactured to validated specifications recorded on Lot History Records.

Core Functions

• Drive the Stryker UNITED culture by promoting an environment of respect, open communication, positivity, productivity, delivery, and team-orientation.
• Act as the owner of the production line and lead the Operations Core Team by setting expectations, direction, and priorities to meet Key Performance Indicators.
• Manage an Operations team in line with the Stryker Quality Policy and drive commitment to patient safety, product quality, and compliance with the Stryker Quality Manual and its governing regulations.
• Ensure product is manufactured to the validated state as documented in work instructions and recorded on Lot History Records.
• Create daily and monthly production targets in coordination with the Planning team to balance daily targets and product mix.
• Coordinate daily activities and priorities in the production area to reach output targets and manage productivity on the production line.
• Work directly with the Manufacturing Engineer on daily scrap identification, improvement projects, and efforts to drive high efficiency and effectiveness.
• Monitor direct labor expenses and manage the minimization of costs; manage the production line to limit work-in-progress and material usage variance.

Qualifications & Experience

• Bachelor's degree required, or 4 years of equivalent experience in lieu of a degree.
• 2+ years of experience in operations or manufacturing required.
• 2+ years of experience in a supervisory role in a production environment, highly preferred.
• Lean/Six Sigma experience or Six Sigma green belt, highly preferred.
• System experience such as SAP and MES, preferred.
• Effective communication skills with ability to interpret and convey information clearly to stakeholders and senior management.
• Growth-oriented management approach with ability to recruit, hire, and prioritize development of team members.
• Ability to implement process improvements and leverage team talent to consistently increase performance and productivity.

Reporting to senior supervisory leadership, the Associate Supervisor builds risk-based assessments of regulated firms in the Payments and E-money sector, determining how firms manage risks to prevent customer harm and market disruption. Partnering with colleagues across the FCA, international regulators, and law enforcement agencies, this role shapes regulatory strategy and policy-making with direct impact on firm compliance outcomes.

Primary Duties

• Getting to understand how regulated firms make their money, assessing the risks this presents to their customers and the markets in which they operate, and determining how firms manage these risks to stop customers being harmed.
• Contribute to the assessment of regulated firms' compliance against relevant rules and requirements.
• Help influence senior industry figures to change how they operate if not meeting rules and requirements, and in severe cases take regulatory action to stop firms operating.
• Collaborate effectively and proactively with colleagues across the FCA, other regulators, and law enforcement agencies both in the UK and internationally.
• Develop skills and capabilities within a regulated environment to assess and quantify risk and develop appropriate strategies.
• Learn and develop a deep understanding of relevant legislation and how it applies to regulated firms.
• Play a key role in shaping and influencing strategy and policy-making in the Payments and E-money sector.
• Work within a dynamic and innovative team, contributing to wider divisional and FCA-wide opportunities toward leadership roles.

Skills & Qualifications

• Experience of analysing information, making risk-based judgements, and presenting key issues and recommendations.
• Proven experience of building and managing relationships with stakeholders at all levels, including senior management.
• Strong analytical capability with proven ability to reach sound judgements quickly from a broad and varied range of information.
• Proven ability to balance and manage competing priorities and move forward in a fast-paced environment.
• Strong interpersonal and communication skills with ability to build and maintain relationships with a range of stakeholders internally and externally.
• Curiosity and motivation to continually learn about and investigate issues within supervised firms and industry.
• Willingness to take on new responsibilities, escalate issues in a timely manner, and adopt a flexible and pragmatic approach.
• Awareness of FCA portfolio supervision model, key products and risks in the wider Payments sectors, and related prudential, safeguarding, and financial crime regimes, desirable.

Sitting at the intersection of transportation operations and supply chain planning, the Associate Supervisor, LD&T delivers execution of finished goods movement for PepsiCo North American Nutrition brands including Gatorade Beverages and Quaker Foods across Co-Pack and Bottler Distribution channels. Operating across carrier management, route guide maintenance, and freight cost analysis, this role enables on-time delivery performance and supports the annual Truckload RFP event.

Duties

• Drive successful preparation and execution of finished goods transportation from assigned facilities including Sales Orders and Stock Transfer Orders.
• Procure freight rates to support sourcing decisions and pricing analyses across NAN brands.
• Perform weekly reporting of Walmart Food and Beverage loads by carrier and report any possible misses that will impact service.
• Conduct Enterprise Route Guide maintenance to ensure carrier rates are updated to support operational requirements.
• Manage and monitor critical shipments in support of key NAN product innovation and promotional launches.
• Leverage PepsiCo Supply Chain systems to actively monitor key transportation metrics and scorecards and hold carriers accountable to their awarded commitments.
• Engage key stakeholders including NAN Transportation Coordinators, PepsiCo Network Coordinators, and carriers to drive performance improvement.
• Assist in the development and execution of cost savings initiatives; collaborate with NAN Transportation team members to drive network synergies and consistency of SOPs.
• Support payload reporting and initiatives; collaborate with foods integration into the NAN network; support PepsiCo's annual Truckload RFP event.

Requirements

• College degree required, preferably in Business, Supply Chain, or a related field.
• 3+ years of Supply Chain Operations experience required.
• Understanding of the Freight Transportation function, processes, modes, and service providers.
• Freight invoice reconciliation and payment experience.
• Proficiency in key PepsiCo Supply Chain systems including TMS, ERG, and SAP.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook required.
• Ability to engage and influence stakeholders from a variety of supply chain functions and network sites.
• Strong written and oral communication, problem solving, attention to detail, and technical skills.
• Capable of multi-tasking and prioritizing time-sensitive decisions; initiative, positive attitude, and ability to manage through change.
• Potential for up to 20% travel.

A key member of the Manufacturing Department, the Associate Supervisor leads production employees in building and sustaining a Lean Culture while overseeing all label room operations including cycle counts, label staging, and Standard Work creation to meet Safety, Quality, Delivery, and Cost targets. Collaborating across manufacturing supervisors and planning functions, this role ensures adherence to Good Manufacturing Practices and Good Documentation Practices throughout daily production execution.

Functions

• Oversee all activities of the label room including daily cycle counts, requisitioning of non-inventory items, inventory of labels, and staging labels and paperwork for production.
• Ensure safety policies are practiced at all times including conducting safety audits, researching improvement recommendations, and conducting proper investigation of accidents.
• Responsible for optimal results in Safety, Quality, Delivery, and Cost for the Manufacturing Department.
• Execute all production-related activities with proper adherence to quality system procedures, Good Documentation Practices, and Good Manufacturing Practices.
• Provide support to all manufacturing supervisors in daily execution of the production schedule.
• Stage all required labeling for upcoming packaging runs and ensure staged labels are current revisions; control and disposition of obsolete label revisions.
• Handle receipt of incoming labels, restock of unused labels, and monitor scheduling board changes that impact the label room and production floor.
• Create and audit Standard Work; additional duties may be assigned as defined in the Manufacturing Supervisor job description.

Experience & Qualifications

• 2 years of experience in a manufacturing role.
• Lean experience preferred.
• Experience in an FDA/cGMP/ISO Healthcare facility, preferred.
• Shipping and receiving experience, preferred.
• Functional aptitude with Microsoft Office packages.
• Strong written and oral communication skills.
• Must be able to work independently and make decisions relative to job duties.
• Proven problem-solving, analytical, and organizational skills.