ASSOCIATE RELATIONSHIP MANAGER JOB DESCRIPTION

An Associate Relationship Manager who cannot read a credit structure or qualify a KYC file leaves the senior banker without the analytical foundation needed to advance a deal. This role owns the research, documentation, and client-facing support work that moves commercial opportunities from prospect identification through credit approval, working within a corporate or community banking team alongside senior Relationship Managers. Portfolio sizes routinely span loan and deposit relationships subject to bank regulatory standards and credit policy review. The scope demands equal comfort with financial modeling and direct client communication.

As the Associate Relationship Manager, you support the commercial banking team's revenue and credit quality goals by conducting financial analysis, managing KYC due diligence, and coordinating client presentations that advance loan origination and account retention objectives. You operate within a structured credit environment, collaborating daily with senior Relationship Managers, underwriters, credit analysts, and cross-functional bank units to move client opportunities forward.

Career Impact: Experience in commercial credit analysis and KYC compliance at this level is a recognized prerequisite for advancement to full Relationship Manager, a title that commands direct revenue accountability in the banking market.

Business Impact: The quality of the financial analysis and client documentation this role produces directly determines whether credit applications clear underwriting and whether new business relationships are won or lost.

Growth Opportunity: Consistent exposure to loan origination, deal structuring, and portfolio risk monitoring builds the credit judgment and client management skills that open doors to senior RM, corporate banking officer, and credit leadership roles.

• Partner with senior Relationship Managers on prospecting, portfolio servicing, and client presentations to advance commercial banking objectives.
• Conduct financial analysis and credit assessments, including cashflow review and risk rating evaluation, across assigned loan relationships.
• Obtain and process KYC due diligence information for prospects and existing clients, ensuring accuracy and completeness.
• Draft deal screens, opportunity memos, and pricing models to support credit application and approval workflows.
• Monitor active loan portfolios for credit quality, covenant compliance, and risk escalation, reporting findings to senior bankers.
• Maintain accurate and current client records including prospect profiles, account documentation, and compliance files.
• Coordinate with underwriters, legal teams, and internal bank units to progress loan closings and resolve client issues on time.
• Support business development by preparing call sheets, strategy documents, and sales management reports for the RM team.

• Bachelor's degree in Finance, Business Administration, Accounting, Economics, or equivalent work experience.
• 2 or more years of commercial banking, credit analysis, or related financial services experience, with exposure to loan origination or portfolio management.
• Working knowledge of credit principles, financial statement analysis, and bank regulatory standards applicable to commercial lending.
• Demonstrated ability to conduct industry research, build prospect profiles, and synthesize findings into client-ready presentations.
• Strong written and verbal communication skills, with experience supporting client interactions in a professional banking environment.
• Solid understanding of KYC requirements and compliance obligations within a regulated banking context.
• Ability to manage multiple priorities accurately under time pressure, with strong attention to detail across documentation and analysis tasks.

• Familiarity with commercial lending credit policies, deal screening processes, or formal credit training program completion.
• Understanding of capital markets, corporate finance structures, or cross-border banking relationships relevant to institutional client coverage.
• Exposure to M&A transaction support, escrow administration, or structured finance products within a bank or advisory context.
• Bilingual proficiency in a second language relevant to the institution's client base, supporting relationship coverage across diverse markets.

• Portfolio credit quality score, reflecting accuracy of risk ratings and timeliness of escalation across managed accounts.
• KYC file completion rate, measuring the percentage of client records meeting compliance standards at time of submission.
• Deal memo turnaround time, tracking how quickly opportunity documents move from draft to banker review.
• Loan closing support cycle, measured by the number of transactions progressed to approval within committed timelines.
• Prospect profile accuracy rate, reflecting data quality across CRM entries maintained for the RM team.
• Typical tools: CRM platforms (commonly Salesforce or bank-proprietary systems); spreadsheet and modeling software (commonly Microsoft Excel); document management systems used in credit and KYC workflows.

• Base Salary Range: $60,000 to $85,000 annually, depending on market and institution size.
• Bonus: Annual performance bonus, typically 5 to 15 percent of base salary.
• Equity: Not standard at this level; some larger institutions offer deferred compensation.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard.
• PTO: 15 to 20 days annually, plus federal banking holidays.
• Common Perks: Tuition reimbursement, professional development funding, 401(k) with employer match.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks, including credit history review consistent with financial services regulatory requirements, are a standard condition of employment for this role. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, and local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Associate Relationship Manager owns end-to-end sales and service request processing across phone and email queues in a contact center setting, collaborating with Relationship Managers and cross-functional departments to resolve escalations, manage order lifecycles, and free sales representatives to focus on selling. Working within a JD Power-certified customer service organization, the Associate Relationship Manager serves as a departmental mentor and delivers measurable gains in customer satisfaction through order accuracy, root cause resolution, and the White Glove Program for large deals.

Key Responsibilities

• Answer incoming ACD calls according to published schedules and input orders and RMAs into the ERP system (SAP).
• Fulfill customer requests including orders, pricing, substitutions, pro-forma invoices, repairs, trades, and loaner equipment.
• Collaborate with team members in at least one U.S. Sales Area to manage business expectations of internal and external customers.
• Conduct situational research for customer problem resolution and facilitate root cause analysis, reporting, and continuous improvement initiatives with stakeholders.
• Perform necessary follow-ups related to order management including back orders, invoice issues, open orders, customer complaints, and order blocks; initiate new account creation requests for customers and field colleagues.
• Facilitate approvals for quotes and special authorizations; prepare credits and debits when required.
• Partner with Relationship Managers to facilitate large deals using the White Glove Program; serve as lead liaison for month-end activities and partner with cross-functional departments to resolve customer issues.
• Participate in new employee training, ongoing training, department meetings, and team huddles.

Required Qualifications

• Associates Degree or some college units required.
• 7 years of customer service and call center experience, or minimum 5 years of account management experience required.
• Exceeds all basic requirements for a Case Manager; able to provide guidance for Case Managers in the absence of the Relationship Manager.
• Excellent interpersonal, telephone etiquette, verbal communication, and problem-solving skills required; good business writing skills required.
• Ability to consistently handle all customers in a professional, courteous manner; ability to locate technical information efficiently while working with customers on the telephone.
• Ability to calculate figures and amounts such as percentages when processing orders or account adjustments required.

Reporting to the Relationship Manager team, the Associate Relationship Manager I shapes the early stages of the client lifecycle by conducting industry research, building prospect profiles, generating pricing models, and drafting deal memos in support of sales and servicing goals. Partnering with Relationship Managers and RM Team Leads across the Bank, the Associate Relationship Manager I enables stronger client solutions and a positive customer experience by consistently identifying, assessing, and managing risk within the Bank's defined appetite.

Primary Duties

• Partner with Relationship Managers in sales and servicing, performing analytical tasks as needed.
• Assist in identifying and qualifying prospects with Relationship Manager or RM Team Leads.
• Conduct industry research and create and maintain prospect profiles including updates on CRM.
• Create client presentations and work with Relationship Managers to identify client solutions.
• Obtain and input prospect KYC due diligence information.
• Conduct initial pricing analysis and generate relationship pricing model.
• Draft initial deal screen and opportunity memos.
• Attend and participate in client presentations at Relationship Managers' request.

Skills & Qualifications

• Bachelor's degree in Business (e.g., Business Administration, Finance, Accounting) or equivalent work experience preferred.
• 1–2 years of related commercial banking, finance, accounting, or similar experience; experience with commercial lending credit policies and guidelines preferred but not required.
• Novice knowledge of financial and risk analysis; novice knowledge of US economy and regulations; novice sales and business development acumen.
• Local/regional market dynamics understanding preferred but not required.
• Knowledge of B2B, CCAS, AFS, RIMS, CHQ, Loan Doc Prep System, or equivalent banking systems preferred but not required.
• Proficient in all Microsoft Office software.
• Demonstrated strong verbal and written communication skills with emphasis on face-to-face negotiations and group presentation skills.
• Demonstrated effective problem-solving and analytical skills with ability to handle and prioritize multiple tasks.

Sitting at the intersection of commercial client management and fund governance, the Senior Associate – Relationship Management leads relationships with Fund Boards, Investment Managers, Depositaries, and service providers while ensuring operational efficiency and regulatory compliance across an assigned client portfolio. Operating across internal Conducting Officer teams, compliance, risk, and legal functions at Waystone, the Senior Associate – Relationship Management enables client satisfaction and financial profitability by identifying process improvements and coordinating prompt responses to client requests.

Duties

• Manage client relationships and ongoing governance of funds, serving as lead contact with Fund Boards, Investment Managers, Fund Administrators, Depositaries, Auditors, and Legal Advisors.
• Identify and manage relationships to ensure they remain operationally efficient and financially profitable, including ongoing interaction with internal teams and extended parties.
• Maintain current knowledge of regulations including AIFMD, UCITS, and MiFID, and implement processes to adhere to changing requirements.
• Attend training sessions on relevant topics and ensure all teams are aligned with the changing regulatory environment.
• Communicate all relationship and governance items to Conducting Officers and internal management, and work toward resolutions while logging issues for training purposes.
• Manage operational and relationship responsibilities for a group of current clients in line with fund documentation, prospectus, legal agreements, and Waystone procedures.
• Identify procedures that need to be implemented or changed, lead the execution of changes, and ensure ongoing adherence.
• Coordinate teamwork between internal teams to promote prompt and thorough responses to client requests.

Requirements

• Degree in Finance, Business, Economics, or related field.
• Minimum 4 years' experience in an investment funds environment.
• Knowledge of AIFMD, UCITS, or MiFID.
• Strong IT skills including MS Office (Word, Excel, PowerPoint).
• Client-facing background with strong communication, leadership, and presentation skills.
• Commercially aware with strong client service, problem-solving skills, and a cross-sell mindset.

Embedded within a major healthcare system's regional network, the Associate Relationship Manager educates retirement plan participants through on-site consultations, telephone sessions, and web-based presentations to drive enrollments, rollovers, and contribution increases. Working closely with regional HR leaders and GuideStone's broader product teams, the Associate Relationship Manager strengthens participant outcomes by developing location-specific strategies, cross-selling individual investment accounts, and maintaining full CRM records across an assigned portfolio.

Core Functions

• Conduct site visits, one-on-one account consultations, and small group presentations in person or web-based.
• Conduct orientation meetings for new participants.
• Facilitate enrollments, rollovers, contribution increases, and other transactions.
• Develop and maintain relationships with regional HR leaders, serving as their relationship manager.
• Develop strategies for assigned locations to increase participation and contribution rates.
• Resolve customer needs effectively in a way that strengthens the relationship.
• Represent GuideStone at employer-sponsored benefit fairs and other events.
• Discover prospects for GuideStone's products and services and act as clients' liaison for all service request needs.
• Maintain CRM database and records on a timely basis related to all participant and employer contact.
• Develop strong product knowledge of all GuideStone products including retirement and retail products.
• Participate in strategic planning, training, and ongoing training.

Qualifications & Experience

• Bachelor's degree or equivalent work experience.
• Series 6 (or 7) and 63 securities license required; CRPC, CFP, and/or CEBS preferred.
• Comprehensive knowledge of 403(b), 401(k), and 457(b) plans; IRAs and investment accounts.
• Comprehensive knowledge of, or ability to quickly learn, GuideStone retirement, GuideStone Funds, and retirement benefits and compliance information.
• Comprehensive business knowledge in relationship management, customer service, marketing, and public relations.
• Proficient PC skills in MS Office and appropriate business applications.
• Ministry skills including compassion, empathy, encouragement, and motivation; strong organizational skills, multi-tasking abilities, and personal motivation to take self-directed action.
• Strong verbal, written, listening, and presentation communication skills; ability to closely monitor annual travel/promotional budget.
• Must maintain complete confidentiality regarding plan sponsor and participant data and all GuideStone business information.
• Southern Baptist Church membership preferred; evangelical church alignment may be accepted.
• Travel requirement of 15–25% annually.

A key member of the Platts client retention team, the Associate Relationship Manager leads proactive outreach, renewal touchpoints, and product training across an assigned base of S&P Global Platts clients to secure renewals and surface up-sell opportunities for regional sales teams. Collaborating with Account Managers, Business Development Managers, and internal Platts departments, the Associate Relationship Manager enables customer excellence by resolving client issues, documenting all interactions in SFDC, and maintaining a multi-touch retention process.

Functions

• Conduct proactive outreach to clients to discuss current services, client needs, complementary products, and required service follow-up, including 30-day, mid-point, and renewal touchpoints documented in SFDC.
• Manage incoming calls and emails for assigned accounts via Customer Care and Platts.com.
• Set up and provide training via GoToMeeting, Avaya, Webex, or phone consultations for current and new client staff.
• Contact all newly added contract users to introduce them to the products.
• Provide feedback to sales teams on up-sell and cross-sell opportunities; assist with travel planning and meeting scheduling for assigned accounts.
• Work across the Platts organization to resolve client issues in a timely manner and document all client interactions in SFDC.
• Complete other assignments as required and/or assigned.

Experience & Qualifications

• Bachelor's degree in any field.
• Significant previous experience in a client-facing role preferred.
• Knowledge in Financial Services preferred.
• High proficiency in Microsoft Excel preferred.
• Strong problem-solving, analytical, organizational, and time management skills.
• Ability to work independently as well as part of a team.
• Excellent interpersonal, written, and oral communication skills in English, Spanish, or Portuguese
• Strong attention to detail; integrity, honesty, positive attitude, and desire to learn independently.

Exceptional Card Member experiences depend on the Centurion Travel Associate Relationship Manager, who manages a dedicated portfolio of premium clients by servicing travel requests end-to-end, recommending personalized products, and reinforcing Centurion membership benefits through every phone and email interaction. Based within a virtual contact center and collaborating daily with Centurion Relationship Managers and peer Associate Relationship Managers, this role deepens client loyalty by bringing knowledge of global destinations, luxury trends, and meticulous documentation to each assigned portfolio.

Accountabilities

• Service Card Member travel requests from beginning to end, displaying strong ownership and accountability while ensuring seamless delivery.
• Strategically recommend personalized products and services tailored to Card Members' needs.
• Build relationships with Card Members while delivering outstanding customer service through every interaction.
• Navigate multiple tools and effectively communicate through all customer channels.
• Achieve accuracy with detailed and meticulous documentation.
• Stay current with professional-level knowledge of Centurion products, benefits, and current offerings.
• Maintain awareness of industry trends and their impacts on the travel space.
• Consistently collaborate with Centurion Relationship Managers and other Associate Relationship Managers to gain deep understanding of assigned portfolios' profiles, preferences, history, and expectations.

Technical Qualifications

• Minimum 3 years of luxury travel experience.
• GDS or relevant travel booking system knowledge required.
• Knowledge of world geography and travel destinations including current global dining trends.
• Executive-level communication skills across a variety of channels through active listening and outstanding written and spoken communication.
• Natural communicator with demonstrated listening skills and ability to adapt conversation to the situation.
• Genuine passion for delivering the highest level of personalized service with a history of exceptional customer service metrics.
• Experience collaborating with colleagues in a team-based environment; positive attitude and growth mindset with desire to learn and adapt.
• Flexibility to work shifts to accommodate customer and business needs.

As the Private Banking Associate Relationship Manager, this role leads daily portfolio management and loan origination support for internally referred Private Bank clients, working with the Department Head, underwriters, and cross-functional Bank units to close residential lending transactions on time and in compliance. The Private Bank team relies on this work to maintain credit quality, mitigate risk, and deepen client relationships through cross-selling and deposit collection throughout the loan lifecycle.

Activities

• Consistently review active loan portfolio for credit quality and risk rating; monitor and analyze relationships and accounts with clients.
• Develop loan write-ups with a focus on identifying and mitigating credit risks and compliance with all MidFirst and 1st Century Bank policies.
• Obtain and review financial information from clients to prepare financial analysis; work closely with underwriters to understand clients' businesses and potential borrowing needs.
• Interface with other Bank units to complete the loan process and resolve all client needs and internal issues; assist with underwriting of loan proposals and financial analysis.
• Follow and stay current on mortgage compliance; provide timely and accurate service to meet demanding loan closing deadlines.
• Support the Relationship Management Team by handling day-to-day management of residential loan origination, servicing, and collecting financial information from clients.
• Ensure loan documents are complete, accurate, and in keeping with approved terms and conditions; manage internal referrals by working directly with clients throughout the loan process.

Position Requirements

• Bachelor's degree required; MBA preferred.
• 2 years of sales experience, banking industry preferred; 2 years of client management experience preferred.
• Knowledge of banking and mortgage compliance.
• Ability to handle a large portfolio of loans quickly and efficiently.
• Ability to handle critical thinking and problem-solve multiple scenarios.
• Good project management skills with ability to manage multiple tasks and projects simultaneously.
• Strong work ethic and excellent interpersonal skills.

Associate Relationship Manager builds and administers an assigned portfolio of non-complex business loan and deposit relationships by soliciting new business, cross-selling, and servicing existing accounts within the community. The work directly supports M&T Bank's profitability and brand reputation by ensuring loan quality, regulatory adherence, and civic presence across established and developing markets.

Operational Focus

• Service customers seeking routine loan and/or deposit relationships, interview applicants, evaluate credit information, and make relationship recommendations.
• Maximize the Department's profitability through maintenance of a high-quality loan portfolio; follow current loans to ensure conformity with terms and maintain complete credit files.
• Participate in a formal call program to develop new loan, deposit, and fee-based business; follow market trends and developments to increase the Bank's business.
• Represent the bank in civic and community activities; promote an environment that supports diversity and reflects the M&T Bank brand.
• Understand and adhere to the Company's risk and regulatory standards; design, implement, and enhance internal controls to mitigate risk; identify risk-related issues needing escalation to management.
• Maintain M&T internal control standards including timely implementation of internal and external audit points and issues raised by external regulators.

Knowledge Skills & Abilities

• Bachelor's Degree and minimum 2 years of credit experience, or a combined minimum of 6 years of higher education and work experience including a minimum of 2 years of credit experience.
• Previous sales experience.
• Financial analysis and knowledge of credit principles.
• General knowledge of banking and the Bank's various commercial fee-based products.
• Applied knowledge of Bank policies and procedures.
• Excellent communication and interpersonal skills with ability to interact with all levels of personnel using diplomacy.
• Ability to sell effectively to prospects and clients with excellent presentation skills.

The Associate Relationship Manager produces accurate contract administration, account maintenance, and sales reporting in support of the broader Relationship Manager team across a capital markets client base. Working alongside junior relationship managers and senior RMs, the Associate Relationship Manager advances client onboarding, retention risk identification, and RM process improvement through tools including Salesforce, Apttus, and Microsoft Teams.

Key Deliverables

• Work on contract administration, re-contracting, billing, and other items related to our lead-to-cash system, Apttus.
• Maintain accounts in Salesforce ensuring correct billing contacts, communication contacts, titles, emails, and phone numbers.
• Assist RMs with prioritizing account management and largest opportunities.
• Review low-usage accounts and enter At Risk tickets to flag in the dashboard.
• Assist RMs in creating call sheets, strategy documents, and other admin-related functions.
• Assist in successful onboarding of new IPOs to get their products and services up and running.
• Work with other junior relationship managers on broader projects supporting the entire RM team, including building materials in Microsoft Teams and revamping RM processes.
• Prepare various sales management reports including top clients, clients at risk, quality reports, and implementation reports.

Professional Experience

• Bachelor's degree with 1–2 years of office experience.
• Understanding of capital markets and investor relations helpful.
• Strong planning, researching, and technical skills with great attention to detail.
• Proficiency in Salesforce, Apttus, Microsoft Teams, Excel, and PowerPoint.
• Ability to work individually and in a team environment with extensive telephone and computer use.
• Minimal travel required.

Reporting to the Corporate Banking leadership team, the AVP/Senior Associate, Relationship Manager oversees loan origination, credit risk monitoring, and client relationship development within the maritime, shipping, and logistics sector. Partnering with product specialists across Cash & Trade, Treasury, Structured Finance, and Capital Markets, the AVP/Senior Associate, Relationship Manager advances the Bank's portfolio quality by delivering viable financing solutions grounded in deep industry knowledge and rigorous cashflow analysis.

Role Responsibilities

• Develop and cultivate relationships with accounts in the maritime, shipping, and logistics industry.
• Build deep industry knowledge and understanding of macro and industry trend changes.
• Drive loan origination and execution while being cognizant of inherent credit issues and related risk mitigations.
• Understand clients' requirements and risk profile before proposing viable financing solutions.
• Manage credit risk monitoring and credit applications.
• Assist in cross-selling products covering Cash & Trade, Treasury, Structured Finance, Debt Capital, and Equity Capital Markets.

Minimum Qualifications

• Degree in Finance, Economics, or related discipline; Chartered Accountant, Chartered Financial Analyst, or MBA qualifications preferred.
• Minimum 4–5 years of relevant corporate banking and credit experience.
• Good knowledge of financial modelling and cashflow analysis with strong credit analytical skills.
• Good understanding of the bank's suite of products and services.
• Proficiency in Microsoft Office, particularly MS Excel, with ability to build and modify financial models.
• Ability to engage in independent research and analysis with critical thinking and high attention to detail.
• Results-oriented and resourceful with good business networking skills.
• Strong communication skills with ability to influence others; strong interpersonal and presentation skills.
• Ability to work independently, prioritize various work streams, and function as a team player.

Sitting at the intersection of labor relations strategy and investigative operations, the Associate Relationship Manager leads a team of Employee Relations Consultants handling complex, high-risk workplace complaint investigations while executing union avoidance programs and guiding employment resolution practices across a multi-state enterprise. Operating across HR, legal, and business operations leadership, the Associate Relationship Manager strengthens workforce compliance and positive employee engagement by ensuring investigations are conducted consistently, coaching leaders on conduct and performance issues, and analyzing case trends to inform proactive associate relations strategies.

Strategic Responsibilities

• Supervise and lead a team of Consultants in partnership with AR Supervisors for investigations into associate relations concerns and unfair labor practice allegations.
• Execute associate relations guiding principles and strategies that align to the company's culture while optimizing employee engagement.
• Conduct or lead complex, high-risk, and confidential investigations at the company with support from AR Consultants.
• Maintain accountability for all employee workplace complaint investigations and provide consultation on escalated open-door issues.
• Provide guidance on case management and policy interpretation in alignment with local, state, and federal laws and company policies.
• Partner with HR and business leaders to develop proactive positive associate relations strategies that drive business objectives.
• Cultivate and maintain trusted and productive relationships with human resources, legal, and business operations leaders across the enterprise.
• Provide coaching, guidance, and expertise to leaders to address employee conduct and performance-related concerns.
• Ensure corrective and disciplinary actions are implemented consistently, fairly, and legally across the enterprise.
• Inspire, motivate, develop, and influence individuals and teams.
• Analyze and provide recommendations for identified trends through benchmark reports, litigations, and employee relations case management to improve positive employee engagement.

Education & Experience

• Bachelor's Degree in Human Resources, Labor Relations, Industrial Relations, Business, or equivalent; Master's Degree or J.D. preferred.
• 7+ years of experience in employee relations in a multi-state, multi-location environment.
• 7+ years of experience in an HR Generalist, Employee Relations, or related role conducting complaint investigations related to Federal, State, and Local employment and labor laws for multi-site organizations.
• 5+ years of experience managing workplace complaint investigations, union avoidance, employee advocacy, and EEO compliance.
• 5+ years of experience gathering, researching, analyzing, and resolving complex employee relations issues including conduct, performance, and policy violations.
• Excellent verbal and written communication skills; excellent program facilitation skills; ability to establish trust and credibility and work effectively at all levels in the organization.
• Bilingual in English and Spanish would be an asset.
• Ability to travel and work under stressful situations.

A key member of the Comdata client success organization, the Associate Relationship Manager leads strategic account management for an assigned portfolio of Fintwist card clients by conducting regular account reviews, coordinating cross-functional project delivery, and identifying new service and product opportunities to drive cardholder utilization. Collaborating with internal Comdata departments and C-level client stakeholders, the Associate Relationship Manager enables client retention and revenue growth by reinforcing the Fintwist value proposition through proactive outreach, renewal planning, and critical incident resolution.

Job Functions

• Maintain a complete understanding of clients' business objectives and requirements to proactively demonstrate and deliver increased value through the life cycle of the client; identify new service and product opportunities and coordinate with internal Comdata departments.
• Ensure client satisfaction through regular conference calls and periodic virtual meetings; promote client participation in focus groups and communicate key Comdata initiatives to clients.
• Monitor client financial performance including renewal planning, negotiation, and profitability levels to drive cardholder utilization.
• Coordinate client projects, resolution of critical service issues, and follow-up to quality survey feedback; prepare comprehensive project plans and communicate status to clients and internal partners.
• Perform regular strategic account reviews with clients to reinforce the Comdata (Fintwist) value proposition.
• Lead cross-functional teams of internal Comdata partners to enable seamless delivery of services and strategic planning.
• Demonstrate marketing and technical expertise by understanding and articulating operational strategies related to Comdata card processes.
• Disseminate client Critical Incident communications until resolution is achieved and services are stabilized.
• Establish and maintain relationships at the C-level.

Required Qualifications

• Bachelor's degree in Business, Accounting, Marketing, HR, or equivalent education and experience.
• Current human resources and/or compensation credentials or certification preferred.
• Three to five years of related experience required; demonstrated proficiency in managing complex client account relationships with multiple business objectives.
• FinTech and/or Human Capital industry experience with a proven track record in negotiate-to-close product upselling success; prior experience managing service recovery required.
• Strong business and financial acumen; strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, Salesforce.com, and related software.
• Excellent verbal and written communication skills; excellent interpersonal and customer service skills; ability to effectively persuade and negotiate with key client stakeholders.
• Excellent organizational skills, attention to detail, and time management skills with a proven ability to meet deadlines; ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Embedded within the Corporate Banking footprint, the Associate Relationship Manager develops client pitches, delivers innovative life cycle solutions, and provides direct or secondary account coverage across regional markets. Working closely with senior bankers and product specialists, the Associate Relationship Manager refines the Bank's competitive positioning by tracking market changes, sharing thought leadership, and ensuring consistent industry expertise across regions.

Areas of Ownership

• Bring outstanding ideas to clients and proactively develop and produce client pitches.
• Actively participate in delivering pitches to clients.
• Provide secondary, and in some instances direct, client account coverage.
• Share best practices and thought leadership consistently across the Bank's Corporate Banking footprint.
• Track regional market changes to deliver innovative solutions to the Bank's clients and prospects.
• Ensure industry expertise is delivered consistently within and across regions.
• Develop and deliver new and innovative solutions to drive internal change and external delivery of life cycle solutions to clients and prospects.

Background & Experience

• Bachelor's degree required.
• Minimum two years of relevant experience in a financial services industry firm; completion of formal commercial banking credit training program preferred.
• Foundational knowledge of economic and accounting principles, financial markets, banking, and financial data analysis.
• Proficiency in financial modeling and valuation methodologies.
• Ability to use technology to create, edit, and retrieve documents and presentations.
• Effective verbal and written communication skills.
• Sufficient reasoning ability to perform the job independently within the scope of existing policies and procedures.

Building and sustaining client satisfaction in Business Escrow Services depends on the Relationship Associates Manager, who builds and leads a team of M&A Associates and Senior Associates to manage Paying Agent and Escrow transactions for mergers, stock purchases, and asset purchase deals on behalf of Managing Directors, SVPs, and VPs. Serving as the team's subject matter authority on KYC, cap table analysis, and tax reporting standards, the Relationship Associates Manager enables contractual compliance and operational efficiency by documenting processes, conducting transaction audits, and providing mentorship across all BES team members.

What You'll Do

• Analyze current workflows to ensure compliance with bank regulations and industry standards, and seek ways to improve them by reducing duplicative tasks and leveraging technology.
• Ensure all released processes and applicable job aids are current; update and train Relationship Associates and Relationship Coordinators when processes change and communicate BES regulations to relevant bank departments.
• Support achievement of BES financial goals by answering Relationship Managers' and Business Development Officers' questions regarding account opening, KYC requirements, and Paying Agent and Escrow transaction management best practices.
• Perform audits of BES transactions to ensure Relationship Associates and Relationship Coordinators are working consistently and following Business Escrow Services processes.
• Lead and develop a team; responsible for hiring, coaching, performance management, training, and development.

Qualifications & Experience

• Bachelor's degree in a related field.
• 6+ years of direct or related experience.
• Advanced to expert knowledge of M&A Paying Agent and Escrow transactions, account opening and KYC requirements, solicitation documentation and set-up standards, and agreement review.
• Intermediate to advanced ability to read complex cap tables and funds flows and communicate required information to team members.
• Intermediate knowledge of basic tax reporting standards for common security types including shares, warrants, options, notes, and units.

As the Associate, Relationship Manager, this role advances account and revenue generation within the Auckland Branch by managing and pursuing relationships with Japanese corporate clients, leading transaction structuring, and maintaining a strong credit portfolio. The JCIB CBD Auckland Front Office relies on this work to achieve KYC compliance, sound credit analysis, and effective client communications across account planning, legal documentation, and financial reporting.

Day-to-Day Responsibilities

• Analyze client needs and proactively promote MUFG products and services according to the Bank's guidelines and strategies.
• Develop and implement an Account Plan for each client; arrange client co-visits with Product Managers and supporting departments.
• Understand clients' businesses, products, strengths, weaknesses, market position, business flow, and settlements.
• Lead communications with clients around transaction execution, documentation, KYC, and day-to-day transactional requirements.
• Maintain proactive communications with clients around financial reporting and industry Q&A to support strong credit analysis.
• Monitor the business progress and financial status of clients.
• Communicate and negotiate with customers, Primary Office, and Credit Division regarding terms and conditions of pipeline transactions.
• Liaise with legal firms and/or the Bank's legal department to prepare and review legal documents in accordance with credit approval terms.
• Lead client KYC processes and support JCIB CBD Auckland Front Office risk identification and control.

Skills & Qualifications

• Undergraduate qualification in Economics, Finance, Accounting, or Law; Chartered Accountant, Chartered Financial Analyst, or MBA qualifications preferred.
• 3+ years of experience in Corporate Finance, Investment Banking, or Chartered Accounting.
• Ability to engage in independent research and analysis of customers and markets with critical thinking and high attention to detail.
• Proficiency in Microsoft Office, particularly MS Excel, with ability to build and modify financial models.
• Strong communication skills with ability to influence others.
• Strong interpersonal and presentation skills.
• Ability to work independently, prioritize various work streams, and function as a team player.

Associate Relationship Manager coordinates high-level administrative, operational, and commercial support for Relationship Managers across a private banking client base, handling daily account queries, KYC surveillance, and client interaction documentation to ensure every client receives attentive, procedure-compliant service. The work directly supports RM effectiveness by maintaining accurate account records, proactively surfacing client needs, and testing new IT tools to improve day-to-day client management workflows.

Scope of Work

• Provide high-level administrative, operational, and commercial assistance to RMs in client management.
• Manage day-to-day client queries in collaboration with RMs, including account openings, placements and investments, client visits, and transfers.
• Conduct proactive follow-up of account status.
• Proactively identify client needs and share information with RMs.
• Ensure practical application of all procedures, KYC surveillance, permanent documentation of client activity and interactions, and monitoring of important transactions.
• Test new IT tools.

Experience & Qualifications

• Typically at least 5 years of experience in a banking environment in an administrative role.
• Good knowledge of relevant internal processes and compliance obligations.
• Fluent in French and English; any additional language is an advantage.
• Well-organized, flexible, and disciplined with ability to handle multiple tasks and client requests in a structured way.
• Strongly client- and results-oriented and motivated to be part of a team.
• Open and critical mindset; IT-minded.