Job Summary:

• Develop a deep knowledge of company software
• Provide exceptional front-line support to enterprise and retail customers
• Partner with customers to resolve product issues through email and other mediums over time as service infrastructure evolves
• Communicate thoughtful, customized solutions that help customers move forward toward their desired goal
• Identify software issues and engage with product and engineering teams using established processes
• Show composure, empathy, and flexibility as customer needs evolve and case volume changes
• Assess and share insights and feedback with the product team for continued improvements to the product and the customer experience
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information
• Maintain a professional appearance and demeanor that reflects the company’s commitment
• Responsible for quality, continuous improvement, and respect for individuals

Skills on Resume: 

• Technical Proficiency (Hard Skills)
• Customer Service (Soft Skills)
• Problem Resolution (Hard Skills)
• Communication (Soft Skills)
• Issue Identification (Hard Skills)
• Adaptability (Soft Skills)
• Feedback and Improvement (Soft Skills)
• Collaboration (Soft Skills)

Job Summary:

• Deliver world-class service and support to customers via telephone or digital communication
• Organize ideas and communicate oral and written messages appropriate to audiences and situations
• Improve customer retention and reorder rates
• Deliver strong service, and support and assist customers with reorders
• Gather information about any issues or challenges the customer is facing
• Evaluate the issues based on what is presented
• Offer alternative solutions to retain customers’ business
• Relate any information of requests about products and services to the Sales team
• Follow up and make scheduled callbacks to customers 
• Process and record call transactions and maintain company records using enterprise resource planning systems

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Communication Skills (Soft Skills)
• Customer Retention Strategies (Hard Skills)
• Product and Service Knowledge (Hard Skills)
• Issue Identification and Resolution (Hard Skills)
• Collaboration with Sales Team (Soft Skills)
• Follow-Up Skills (Soft Skills)
• Record-keeping and Systems Proficiency (Hard Skills)

Job Summary:

• Create brand advocates by providing amazing customer support
• Answer incoming customer service and app-based inquiries regarding stock market accounts
• Gather and record customer information and concerns
• Track customers in the Zendesk CRM system, and perform basic troubleshooting
• Identify and escalate priority issues to next-level support
• Provide professional telephone, chat, and email interactions with proper etiquette
• Speak with a friendly, welcoming tone and manner
• Utilize knowledgebase system to provide product and policy information
• Continue training to remain current with changing platforms
• Stay current with product knowledge, policies, procedures, and periodic changes or updates
• Share feedback with other departments to improve processes and customer experiences

Skills on Resume: 

• Excellent Communication Skills (Soft Skills)
• Technical Proficiency (Hard Skills)
• Problem-Solving Abilities (Soft Skills)
• Customer Focus (Soft Skills)
• Adaptability and Continuous Learning (Soft Skills)
• Attention to Detail (Hard Skills)
• Team Collaboration and Feedback (Soft Skills)
• Empathy and Emotional Intelligence (Soft Skills)

Job Summary:

• Conduct client phone calls and chat conversations to maintain customer satisfaction
• Be the first point of client contact regarding the software via phone calls, help desk tickets and live chats
• Demonstrate an understanding of the client’s needs and goals to ensure quality
• Act as a liaison between clients and the Customer Support Account Managers
• Identify and understand customer issues
• Translate customer needs into detailed requirements, and address them with the appropriate Account Manager
• Report to the Senior Customer Support Account Manager
• Provide regular input on all account activity
• Assist in status, possible system improvements, and current client opportunities
• Assist the Quality Assurance team in testing RCI’s propriety system
• Investigate, and follow up on questions to resolve concerns in an accurate and timely manner

Skills on Resume: 

• Communication Skills (Soft Skills)
• Customer Service (Soft Skills)
• Problem-Solving (Hard Skills)
• Client Relationship Management (Soft Skills)
• Requirements Gathering (Hard Skills)
• Collaboration (Soft Skills)
• Attention to Detail (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary:

• Record, classify, and follow up on all requests using a web-based ticketing system
• Communicate with other team members to escalate issues to resolution
• Assess opportunities for application and process improvement
• Prepare reports to share with team members, management, and other parties
• Assist in the documents of known issues and solutions
• Ensure adequate internal communication of problem resolutions
• Explain customer feedback to management
• Interact effectively with internal and external partners and customers
• Collaborate with key teams in support of customer issues and questions
• Interact with customers to provide and process information in response to inquiries, concerns, and requests

Skills on Resume: 

• Proficiency with Web-Based Ticketing Systems (Hard Skills)
• Effective Communication (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Report Preparation (Hard Skills)
• Customer Feedback Management (Soft Skills)
• Interpersonal Skills (Soft Skills)
• Documentation Skills (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Answer customer service-related emails, phone calls, and chat messages from customers and employees
• Ensure best-in-class service in every customer interaction
• Collaborate with internal and external teams and partners to resolve customer issues
• Help to translate customer issues into a clearly defined feature and data requests
• Handle small operations projects
• Complete customization of customer portals (form building, application labeling, and translation changes)
• Develop and maintain the help files
• Troubleshoot issues and errors reported with the safety management system
• Maintain in-depth work knowledge of InsightVia and Adaptive software solutions
• Communicate with internal parties regarding changes to, or needs for specific shipments

Skills on Resume: 

• Excellent Communication Skills (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Collaboration (Soft Skills)
• Problem-Solving Abilities (Hard Skills)
• Project Management (Hard Skills)
• Technical Proficiency (Hard Skills)
• Documentation Skills (Hard Skills)
• Technical Troubleshooting (Hard Skills)

Job Summary:

• Identify customers’ questions, concerns, and overall needs and provide helpful solutions 
• Maintain high standards of customer service across all interactions with users
• Support customers on both research study and non-study programs
• Assist in the organization of replacements and reconfiguring users’ apps
• Provide support by identifying and resolving customer issues and queries before they arise
• Resolve both routine and complex inquiries thoroughly and expeditiously
• Escalate to appropriate teams and individuals
• Address customers’ complaints in a compassionate and patient manner
• Collaborate with the immediate team and the wider company
• Maximize overall customer satisfaction with the product

Skills on Resume: 

• Active Listening (Soft Skills)
• Effective Communication (Soft Skills)
• Problem-Solving (Hard Skills)
• Organizational Skills (Hard Skills)
• Proactive Support (Hard Skills)
• Thoroughness and Expediency (Hard Skills)
• Effective Escalation (Hard Skills)
• Empathy and Patience (Soft Skills)
• Collaboration (Soft Skills)

Job Summary:

• Complete clerical tasks, assignments, and financial transactions with some level of independence
• Participate productively as a member of a small team
• Contribute to the positive, morale-boosting work environment
• Accept instruction and direction from leadership
• Manage tasks and assignments, and work on multiple assignments simultaneously
• Identify, prioritize, and resolve most questions and issues independently
• Escalate more complex questions or issues appropriately
• Comply with contract requirements, business unit rules, and related industry and legal regulations
• Keep FAQs updated with help from the product team

Skills on Resume: 

• Clerical Proficiency (Hard Skills)
• Financial Transaction Handling (Hard Skills)
• Team Collaboration (Soft Skills)
• Positive Work Environment Maintenance (Soft Skills)
• Adaptability and Willingness to Learn (Soft Skills)
• Task and Time Management (Hard Skills)
• Problem-Solving Skills (Hard Skills)
• Effective Communication and Escalation (Soft Skills)

Job Summary:

• Provide First-Class Customer Service and engage with customers
• Be the primary responder to these customers across our channels
• De-escalate challenging situations, identify themes, and escalate issues internally
• Responsible for identifying themes across reported issues
• Advise internally on the scope of impact issues may have
• Escalate to the proper teams for resolution
• Participate in a high-functioning team
• Maintain a professional and quality relationship with customers through our internal ticket system
• Communicate status updates and drive communication with customers from start to finish
• Create and assist in maintaining internal and public-facing documentation
• Assess customer feedback and develop effective customer success solutions

Skills on Resume: 

• Excellent Communication Skills (Soft Skills)
• Customer Service Expertise (Hard Skills)
• Conflict Resolution (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Teamwork (Soft Skills)
• Attention to Detail (Soft Skills)
• Documentation Skills (Hard Skills)
• Analytical Thinking (Hard Skills)

Job Summary:

• Act as a customer champion, share knowledge and customer feedback with all teams
• Ensure the right teams and the right people are aware of the right things at the right time, across the entire business
• Verify large amounts of information supplied by partners
• Document every interaction clearly and succinctly
• Identify opportunities to improve processes, proposing and implementing innovative solutions
• Interact with customers via telephone, email, online chat, or in-person
• Provide support and information on products or services
• Collect the necessary information to provide a timely and effective connection between patients and providers
• Field the customer questions and complaints
• Ensure that appropriate actions are taken to resolve customers' problems and concerns
• Improve client retention and identify ways to increase future client satisfaction

Skills on Resume: 

• Customer Advocacy (Soft Skills)
• Communication Skills (Soft Skills)
• Information Management (Hard Skills)
• Documentation (Hard Skills)
• Problem-Solving (Soft Skills)
• Interpersonal Skills (Soft Skills)
• Information Gathering (Hard Skills)
• Conflict Resolution (Soft Skills)

Job Summary:

• Provide help desk support through phone, email, and chat services
• Support general questions related to utilizing the online enrollment software and other systems consumed by users
• Document client activity (calls, emails, chat) via CRM tracking software
• Research information and contact clients when follow-up
• Assist in asking other team members, using online databases, reviewing documentation
• Facilitate client issue/inquiry resolution by working with 3rd parties and health insurance carrier contacts
• Provide professional and courteous service to every caller ensure issues are resolved promptly and escalate issues
• Escalate items that are not resolved by SLA’s
• Assist in establishing processes and procedures regarding customer service and client management
• Work on various administrative projects including data management and process improvements
• Communicate with customers through email, phone, and CRM software

Skills on Resume: 

• Technical Support Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Documentation Skills (Hard Skills)
• Research Skills (Hard Skills)
• Team Collaboration (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Customer Service Orientation (Soft Skills)
• Process Improvement Skills (Soft Skills)

Job Summary:

• Solve client issues via all channels including chat, email, and phone
• Become a cross-functional team player by partnering with Customer Success and sales teams
• Be the voice of the customer by providing feedback to the Product and Engineering teams
• Maintain customer accounts, and records of customer interactions with details of inquiries, complaints, or comments
• Develop and execute customer service initiatives to increase customer satisfaction and revenue
• Educate our customers on our products, procedures, and policies.
• Utilize all available sales tools to increase and improve business results
• Identify patterns and report customer feedback
• Audit the website to ensure that content is up-to-date and accurate
• Report directly to the Customer Support Supervisor
• Discuss customer and client expectations and how to best meet their needs

Skills on Resume: 

• Effective Communication Skills (Soft Skills)
• Team Collaboration (Soft Skills)
• Customer Advocacy (Soft Skills)
• Organization and Record-Keeping (Hard Skills)
• Initiative and Innovation (Soft Skills)
• Product Knowledge (Hard Skills)
• Sales Acumen (Hard Skills)
• Analytical Skills (Hard Skills)

Job Summary:

• Serves as the initial point of contact for all customer requests and questions
• Combine technical expertise with customer service to resolve questions and issues
• Partner with leadership and team members to drive customer satisfaction and revenue growth
• Take the initiative to create selling opportunities and increase customer loyalty
• Contact active and inactive customers to encourage sales orders
• Promote products if customers are looking for a specific style
• Suggest alternatives if a specific product is unavailable
• Accountable for customer satisfaction across all customer service channels
• Responsible for establishing and maintaining relationships with customers on behalf of the company
• Take personal and complete responsibility for each customer contact through various communication channels
• Develop strong customer relationships and serve as a resource to clients

Skills on Resume: 

• Customer Service Expertise (Soft Skills)
• Technical Knowledge (Hard Skills)
• Communication Skills (Soft Skills)
• Sales Acumen (Soft Skills)
• Proactive Approach (Soft Skills)
• Product Knowledge (Hard Skills)
• Accountability (Soft Skills)
• Relationship Building (Soft Skills)