ASSISTANT TEAM LEADER JOB DESCRIPTION

Floor supervision looks simple from the outside. An Assistant Team Leader in retail carries accountability for cashiering accuracy, merchandise recovery standards, and front-end associate performance, all without the title of Store Manager. This role works alongside store leadership to translate company directives into daily floor execution, keeping inventory displays stocked, shrink controls active, and customer-facing service consistent across variable shift schedules. State and federal labor compliance, including wage-and-hour and hazardous waste handling protocols, falls within scope.

As the Assistant Team Leader, you anchor front-end operations and associate performance standards across all customer-facing functions, serving as Manager on Duty when senior store leadership is absent. You partner with the Store Manager and Team Leader to execute staffing, scheduling, and operational priorities that keep the store meeting its sales and service benchmarks.

Career Impact: This role builds direct supervisory credentials, including interviewing, coaching, and evaluating associates, which are prerequisite experience for advancement to Team Leader or Store Manager.

Business Impact: Customer resolution outcomes and recovery execution on the sales floor directly affect same-store sales performance and repeat-visit rates for the location.

Growth Opportunity: Exposure to scheduling, payroll processes, and merchandising compliance creates the operational fluency that retail promotion panels look for in Store Manager candidates.

• Lead all cashiering, front-end, and floor recovery functions to meet daily operational and merchandising standards.
• Supervise and coach associates on shift, providing real-time feedback on service execution and store presentation.
• Drive staffing activities including interviewing, onboarding, and training of new associates in coordination with store leadership.
• Monitor customer service delivery and resolve escalated customer issues to maintain satisfaction benchmarks.
• Administer progressive disciplinary actions and complete performance evaluations as directed by the Store Manager.
• Enforce compliance with hazardous waste handling, safety protocols, and all applicable state and federal retail regulations.
• Assist with scheduling and payroll processes on a daily and weekly basis to ensure adequate coverage across all shifts.
• Serve in the Manager on Duty capacity, including store opening and closing procedures, when senior leadership is unavailable.

• Bachelor's degree in Business, Retail Management, or a related field, or equivalent work experience.
• 3 or more years of retail supervisory or management experience, with demonstrated responsibility for associate performance.
• Proven ability to lead and direct a team across high-traffic, variable-shift retail environments.
• Strong working knowledge of merchandising standards, store recovery procedures, and front-end operations.
• Demonstrated ability to analyze operational trends and adjust floor plans or staffing to address gaps.
• Competency in basic retail math, written communication, and point-of-sale systems at a functional level.
• Ability to lift, carry, and move merchandise up to 50 pounds and remain on the sales floor for extended periods.
• Availability to work variable schedules including nights, weekends, and holidays, with flexibility for multi-store travel.

• Experience administering associate recognition programs or formal customer service training curricula.
• Familiarity with visual merchandising principles and planogram execution in a specialty or general merchandise context.
• Prior exposure to retail loss prevention procedures, including hazardous waste compliance programs.
• Associate or bachelor's degree in Business Administration, Retail Management, or a closely related field.

• Customer transaction accuracy rate, measuring cashier error frequency across supervised shifts.
• Associate schedule adherence percentage, reflecting staffing coverage versus planned hours each week.
• Shrink rate within supervised floor zones, indicating recovery and loss-prevention execution.
• Customer complaint resolution rate, tracking escalations closed at the floor level without manager escalation.
• Merchandising compliance score on periodic walk audits, benchmarking display and signage standards.
• Typical tools: point-of-sale systems (commonly NCR or Lightspeed); workforce scheduling platforms (commonly When I Work or HotSchedules).

• Base Salary Range: $38,000–$52,000 annually, depending on market and store volume
• Bonus: Annual or quarterly performance incentive, typically 3%–6% of base
• Equity: Not standard at this level in retail
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company size
• PTO: Two to three weeks annually; accrual typically begins at hire
• Common Perks: Employee merchandise discount, 401(k) with employer match, paid holidays

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level

Background check completion is a condition of employment; results are reviewed in accordance with applicable state law and the nature of the role. All qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under federal, state, or local law. Reasonable accommodations for applicants with disabilities are available upon request throughout the hiring process. Candidates must be authorized to work in the United States.

The Assistant Team Leader owns the planning, scheduling, and daily execution of the Adventuretime preschool and school-age program, ensuring age-appropriate activities are prepared and delivered consistently. Reporting to the program coordinator and collaborating with teachers, principals, and school staff, this role enables a safe, structured, and communicative environment that supports children's development and family engagement.

Key Responsibilities

• Supervise and participate in all aspects of the Adventuretime preschool and school-age program involving activity planning, scheduling, assistant team leader and associate staff supervision, and teacher/parent communication.
• Assist in organizing, planning, and preparing activities for children, including ordering and receiving needed materials.
• Communicate lesson plans to associates and ensure they are implemented on a daily basis.
• Assist in arranging field trips.
• Assist in planning and preparing healthy daily snacks for children.
• Assist in developing and implementing positive behavior management plans that align with program expectations.
• Collaborate with the program coordinator to discuss and modify lesson plans.
• Develop positive relationships and communicate effectively with school staff, custodians, food service staff, teachers, principals, secretaries, guidance counselors, and supervisors.
• Greet parents and students upon arrival and departure.
• Communicate positive and negative behaviors with parents on a daily basis.
• Provide parents with incident reports, newsletters, program changes or updates, upcoming events, and office contact information.
• Maintain confidentiality of children's records.
• Maintain a clean, sanitary, orderly, and safe environment.
• Maintain appropriate child-to-staff ratios at all times.
• Monitor health of children, administer medications as prescribed, arrange for ill children to be taken home, and complete incident reports for injuries or accidents.

Required Qualifications

• High school education or equivalent technical training.
• Current First Aid and CPR certification.
• Current Mandatory Reporters of Child Abuse certification.
• Current Bloodborne Pathogens certification.
• Medication Administration certification.
• Six months to one year of childcare experience preferred.
• Knowledge and skill in childcare and child development, including awareness of age-appropriate capabilities.
• Knowledge of safety and emergency procedures.
• Ability to plan, organize, and implement program activities, as well as participate in those activities.
• Ability to serve as a positive role model for staff and children.
• Knowledge of and skill in managing on-site staff.
• Ability to anticipate problems and take preventive action.
• Ability to create a collaborative working environment.
• Ability to communicate effectively with students, parents, staff, teachers, and administration.

Embedded within store leadership, the Assistant Team Leader leads all cashiering, front-end, and recovery functions while overseeing associate staffing, training, and customer service programs. Working closely with the store leadership team, this role drives achievement of operational and merchandising standards that sustain overall store performance and customer satisfaction.

Core Functions

• Lead and direct all activities related to cashiering, front-end, and recovery functions in accordance with operational and merchandising standards.
• Lead and supervise the service team.
• Drive achievement of customer service standards, training, and day-to-day operational tasks, including recovery and merchandising preparation.
• Drive staffing efforts, including interviewing, selection, hiring, and training of associates in collaboration with the store leadership team.
• Administer appropriate disciplinary action, including recommendations for termination, in accordance with company guidelines.
• Oversee the supervision, maintenance, and compliance of all customer service and associate recognition programs.
• Complete training and follow-up as needed.
• Assist with store scheduling and payroll processes on a daily and weekly basis.
• Establish plans to accomplish store initiatives and achieve defined goals.
• Utilize company tools, reports, and feedback to analyze trends and refine plans.
• Oversee the maintenance, supervision, and compliance of the Hazardous Waste program.
• Serve in the Manager on Duty role as needed, including opening and closing the store.
• Provide leadership and direction to floor associates, ensuring that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness.
• Drive the customer experience and ensure resolution of customer issues.

Qualifications & Experience

• High school diploma, GED, or equivalent work experience required.
• Minimum three years of retail management experience preferred.
• Strong organizational, communication, leadership, presentation, and interpersonal skills required.
• Strong decision-making and problem-resolution skills required.
• Basic English literacy, math, and PC skills required.
• Ability to lift, carry, push, and pull a minimum of 50 pounds required.
• Ability to unload freight, move product on and off store shelves, walk, stand, bend, stoop, or kneel for long periods of time, and move freely throughout the store continually required.
• Availability to work a variable schedule of at least 40 to 45 hours per week, including nights, weekends, and holidays required.
• Ability to travel between stores with some overnight stays required.
• Demonstrated visual merchandising skills required.

Reporting to the service delivery manager, the Assistant Team Leader leads a team of engineers in meeting monthly service-level agreements while maintaining high customer satisfaction scores. Partnering with service desk leads on incident and problem analysis, this role reduces incident volumes and enables consistent, high-quality IT service delivery in a hospital environment.

Primary Duties

• Assist in leading and managing a team of engineers.
• Ensure that service-level agreements are attained monthly with good customer satisfaction.
• Analyze root causes and implement service recovery actions.
• Foster team morale, teamwork, and customer satisfaction.
• Provide advice and guidance to team members.
• Upkeep engineers' skills and knowledge through briefings and group sharing.
• Manage exceptions or major severity issues and initiate escalations to the service delivery manager when required.
• Liaise with designated service desk leads for incident and problem analysis to help reduce incident volumes.
• Resolve queries from customers relating to call, problem, and vendor management activities.
• Initiate the escalation process to the appropriate parties.
• Conduct briefings, periodic reviews, updates, and refresher sessions to ensure continuity and consistency in the execution of processes and procedures.
• Conduct performance reviews with individual team members to assess readiness and skill adequacy.
• Review the performance and skill sets of team members and provide recommendations on areas for improvement and training.
• Assist in the rollout and implementation of new requirements, including new software deployments.
• Conduct periodic checks on security compliance and contribute to the quality improvement process.
• Ensure all claims and leave are submitted on time and accurately.
• Assist engineers in the troubleshooting of difficult problems.
• Plan the monthly manpower schedule and ensure sufficient manpower for daily operations.

Skills & Qualifications

• More than one year of relevant experience.
• Fundamental knowledge and skills in Unix operating systems, Windows Server, and enterprise networking, including TCP/IP, VLAN, routers, switches, and hubs.
• Good troubleshooting skills in PC software and hardware.
• Basic knowledge in troubleshooting servers and related peripherals, including UPS and tape drives.
• Ability to coordinate activities and lead a team of engineers.
• Good conversational English and interpersonal skills.
• Initiative, drive, and willingness to learn and adapt to a changing IT environment.
• Comfort working in a hospital environment.

Sitting at the intersection of retail operations and food service, the Assistant Team Leader leads, trains, and coaches team members across multiple store areas while maintaining safety, sanitation, and merchandising standards. Operating across store functions from customer service to register operations, this role shapes the in-store experience and develops future leaders who sustain business performance.

Duties

• Lead, train, coach, and communicate with all team members.
• Operate a register and accurately handle customer cash, credit, and debit payments, and change.
• Assist in coordinating weekly merchandising and maintaining abundant store displays.
• Assist all customers by providing information and resolving complaints.
• Maintain safety and sanitation standards throughout the store.
• Develop future leaders.
• Ensure compliance with all company and store policies and procedures, including applicable state and federal laws.
• Work a variety of shifts to facilitate store operations, including morning, midday, and night shifts.

Requirements

• Customer service, restaurant, barista, food service, grocery, or similar experience desired.
• Previous leadership experience desired.
• Excellent leadership, interpersonal, and communication skills required.
• Self-motivated, with close attention to detail, quality, and presentation.
• Ability to communicate effectively with coworkers and customers.
• Ability to work independently, manage time effectively, and multitask in a fast-paced environment.
• Ability to read, understand, and follow through on verbal and written directions.
• Ability to reliably meet the required work schedule and adhere to attendance policies.

A key member of the production floor team, the Assistant Team Leader builds quality assurance and operational efficiency by monitoring press operators, verifying bill-of-materials compliance, and maintaining accurate shift documentation. Collaborating across shifts and reporting to the team leader, this role enables consistent part quality, safe working conditions, and productive output in an injection molding environment.

Functions

• Coordinate, train, and advise operators in the performance of their duties.
• Make regular periodic inspection rounds of injection molding presses as assigned.
• Verify that each assigned press has the correct bill of materials and correct tickets.
• Verify that all molded parts meet bill of materials specifications.
• Visually inspect parts for rejects and perform dimensional checks periodically.
• Assure accurate part counts.
• Update the team leader and conduct a complete shift turnover with other shift teams.
• Assure packaging and labeling are completed as per the bill of materials and stamp for quality approval.
• Maintain accurate documentation of all quality issues that occur on the assigned shift.
• Ensure cleanliness and order in the work area.
• Monitor the production monitoring software system for productivity cycle times and correct part counts.

Experience & Qualifications

• Experience in an injection molding or manufacturing environment preferred.
• Knowledge of quality assurance methods, processes, and procedures.
• Knowledge of 5S and lean manufacturing concepts.
• Strong attention to detail and interpersonal skills.
• Strong problem-solving skills and ability to prioritize work and manage multiple tasks.
• Ability to take direction from supervisors and managers.
• Ability to operate an electric pallet jack or hand jack occasionally.
• Ability to sit, walk, or stand for eight hours and lift to 35 pounds.

Consistent store performance depends on the Assistant Team Leader, who supports the Store Manager, Assistant Manager, and Team Leader in overseeing daily retail operations, including opening and closing procedures, inventory stocking, and asset management. Based within the retail store and leading all team members in compliance with company rules and merchandising practices, this role ensures a safe, well-stocked, and customer-focused environment.

Accountabilities

• Manage store resources to maximize results and store appearance while ensuring inventory is consistently stocked on shelves.
• Ensure employees work safely.
• Ensure company rules and regulations are explained, understood, and followed by all team members.
• Operate a cash register.
• Assist in receiving and stocking all merchandise.
• Ensure established merchandising practices are followed.
• Provide quality customer service.
• Ensure store cleanliness.

Technical Qualifications

• Minimum one year of relevant experience in the retail industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Ability to efficiently organize time and manage priorities.
• Flexibility about availability and work schedules, including days, evenings, and weekends.

As the Assistant Team Leader, this role assists in planning field operations and performs bridge inspections using specialized equipment, authoring detailed inspection reports from meticulous field notes and section loss calculations. The bridge inspection team relies on this work to maintain accurate structural assessments and deliver completed tasks on time and within budget under the direction of the project manager and senior staff.

Activities

• Assist in the planning of field operations.
• Review previous inspection reports.
• Perform field inspections with specialized equipment.
• Take meticulous field notes based on inspections.
• Compile data and author inspection reports.
• Draft sketches and prepare charts.
• Perform section loss calculations.
• Complete tasks promptly and within predetermined budget.
• Receive directions from the project manager and other senior staff.

Position Requirements

• Bachelor's degree in Civil Engineering.
• E.I.T. license preferred.
• 2+ years of bridge inspection experience.
• Experience with a state department of transportation is a plus.
• Excellent communication skills and technical writing ability.
• Ability to drive a company vehicle.

Assistant Team Leader leads safety, quality, and continuous-improvement activities within the functional area, assigning and monitoring daily work standards while facilitating TPS-driven processes including Jishuken activities. Success in the position means delivering consistent operational results through hands-on employee coaching, cross-training, and proactive problem-solving in coordination with the supervisor and manager.

Operational Focus

• Set an example for safety and foster a safe work environment within the functional area of responsibility, ensuring compliance with company policies and procedures.
• Provide leadership and participate in risk assessment, 5S, and safety observation programs.
• Ensure quality objectives are achieved and monitor processes to ensure quality checks are carried out, developing countermeasures against defects.
• Provide feedback to employees regarding work processes, procedures, and work assignments.
• Identify opportunities for continuous improvement and make recommendations for implementation.
• Take a leadership role in the facilitation and implementation of improvement activities upon approval.
• Provide leadership in TPS-driven processes and activities, including Jishuken activities.
• Assign, monitor, and observe daily work assignments to ensure work standards and instructions are performed properly, maintaining standardized work documentation.
• Interact with the supervisor and manager daily to coordinate efforts and communicate effectively with employees.
• Report daily results and provide input on employee performance.
• Use problem-solving techniques to proactively address issues within the functional area, escalating to the supervisor or manager as appropriate.
• Monitor employee morale and make recommendations to management to ensure a positive work environment.
• Facilitate on-the-job and specified training for employees, ensuring all are well-trained for safe and successful completion of their jobs.
• Provide cross-training to employees to ensure flexibility in meeting daily work assignments and commitments.
• Monitor and arrange for preventive maintenance of machines, equipment, and facilities within the functional area.
• Participate in the interview process to select employees for the department as needed.

Knowledge, Skills & Abilities

• Two or more years of experience in the functional area of responsibility.
• Working knowledge of Microsoft Office products preferred.
• Familiarity with JD Edwards, SAP, or Wavetrak preferred.
• Demonstrated leadership, interpersonal, communication, analytical, and problem-solving skills.
• Ability to work in and lead a team environment, demonstrating flexibility, adaptability, and dependability.
• Strong computer skills.

The Assistant Team Leader produces efficient, revenue-protective flight support by overseeing the flight support team, managing all escalations, and coordinating with finance and business performance teams to ensure optimal rostering and payment reconciliation. Reporting to team leadership and serving customers across phone, email, and live chat touchpoints, this role advances service quality across all brands and ancillary products including tours and cruises.

Key Deliverables

• Oversee the flights support team and manage all flight escalations.
• Ensure the team operates as efficiently as possible with minimal errors that result in lost revenue.
• Coordinate with the business performance team to ensure optimal team rostering to meet business needs.
• Ensure priority ticketing is actioned daily or as needed.
• Coordinate with the finance team to ensure all flight-related payment and reconciliation issues are efficiently managed.
• Ensure the provision of 24/7 emergency support for flights.
• Provide exceptional customer service through the selling of flights across all brands and touch points, including phone, email, and live chat.
• Support other internal teams with ancillary products, including tours, cruises, and flight bookings.
• Assist with customer calls, including flight sales, after-service calls, date changes, cancellations, name corrections, and flight and hotel bookings, as well as escalations as directed.

Professional Experience

• Advanced experience working with Amadeus advanced reservations, ticketing, and fares.
• Advanced experience working in a travel agency customer service or ticketing role.
• Genesys and Salesforce experience desired.
• Excellent communication, listening, and time management skills.
• High level of attention to detail.
• Ability to learn technology and processes quickly.
• Strong logical and methodical problem-solving skills.

Embedded within the Whole Foods Market/Allegro roasting operation, the Assistant Team Leader develops and supports the roasting team by working a minimum of 75% of time on the floor to attain safety, quality, and performance objectives. Working closely with the Roasting Team Leader on scheduling, payroll, job dialogues, and adherence to SQF, GMP, HACCP, FDA, and OSHA requirements, this role advances the operational excellence and financial accountability that sustain production targets.

Areas of Ownership

• Assist the roasting team leader in providing leadership and direction for the roasting operation, ensuring that all safety, quality, cost, and operational standards are achieved.
• Maintain a collaborative approach with other departments through effective communication.
• Motivate and coach roasting team members, spending a minimum of 75% of time on the floor to attain safety, quality, and performance objectives.
• Provide the roasting team leader with clear communication of daily operational performance and challenges.
• Ensure all standard operating procedures are followed, including accurate completion of sanitation and production logs.
• Perform all data entry functions for roasting operations, ensuring accuracy of inputs.
• Oversee and assist with regular preventive maintenance on roasters and other equipment per maintenance schedules.
• Participate in job performance evaluations and corrective actions for roasting team members.
• Act as backup in roast scheduling to ensure smooth production flow and meet inventory requirements.
• Order operating supplies within established purchasing authority limits.
• Ensure compliance with all policies and procedures, including SQF, GMP, HACCP, FDA, OSHA, and applicable local, state, and federal requirements.

Background & Experience

• Previous experience in a production environment or in leading, supervising, and motivating work groups or teams.
• Food manufacturing experience and knowledge of Good Manufacturing Practices preferred.
• Strong mechanical abilities preferred.
• Ability to read and understand operator manuals.
• Effective verbal and written communication skills and proficient math and computer skills.
• Ability to work in a team-oriented environment and demonstrate flexibility to meet rapidly changing production schedules.
• Ability to perform physical requirements of the position, including standing, walking, bending, and stooping for up to nine hours daily, lifting to 50 pounds, and pushing or pulling up to 150 pounds.

Reporting to the store manager, the Assistant Team Leader refines daily operational procedures and back-office execution, including merchandise transfers, price changes, and visual merchandising while delivering an engaging and knowledgeable customer experience on the floor. Partnering with team members through on-floor training and sales-driving inventory displays, this role sustains store revenue and high product standards in a children's and family retail environment.

Role Responsibilities

• Partner with the store manager in managing daily operational procedures.
• Assist in back-office procedures, including executing store visuals, assisting in merchandise transfers across locations, and updating price changes.
• Lead by example for other team members by consistently delivering a fun and engaging shopping experience, answering customer questions, and recommending merchandise.
• Communicate with team members on work assignments and provide on-floor training.
• Drive store sales by ensuring effective inventory displays and a high level of product knowledge.
• Process customer transactions efficiently and accurately.
• Gift wrap merchandise.

Education & Experience

• High school diploma or GED required, with a bachelor's degree preferred.
• Minimum two years of retail experience.
• Experience working with children and families preferred.
• High energy, enthusiastic, and client-focused.
• Ability to communicate effectively with customers, team members, and managers.
• Ability to use technology.
• Ability to work eight-hour shifts five days a week, including weekend availability.