AR SUPERVISOR JOB DESCRIPTION

Receivables don't collect themselves. The AR Supervisor is the person accountable for turning outstanding invoices into cash — owning the collections process, the team that runs it, and the controls that keep aging within policy. In a corporate finance environment where Days Sales Outstanding is a watched metric and Sarbanes-Oxley compliance sets the floor for internal controls, this role carries both operational and supervisory weight. Sitting one level above the AR Accountant in execution and one level below the AR Manager in strategy, the AR Supervisor translates department goals into daily team performance.

As the AR Supervisor, you will lead a team of collections and cash application specialists, own the end-to-end receivables process from invoice to cash posting, and maintain the aging discipline that directly supports month-end close accuracy. You will report to the Accounting Manager or Controller while partnering daily with Sales, Customer Service, and external auditors to resolve discrepancies and keep receivables current.

Career Impact: Supervising a collections team and managing Sarbanes-Oxley-compliant AR controls builds the cross-functional credibility needed to advance into an AR Manager or Controller track within corporate finance.

Business Impact: When aging slips and collections stall, cash flow projections become unreliable and finance leadership loses the visibility needed to make sound decisions - this role prevents that outcome for the company and its customers.

Growth Opportunity: The blend of team leadership, credit analysis, and period-end close exposure this role provides accelerates the path toward senior finance roles where NACM certification and multi-entity AR experience become meaningful differentiators.

• Lead a team of AR specialists through daily collections activity, weekly target-setting, and ongoing performance coaching.
• Own the aging portfolio by monitoring past-due accounts, prioritizing outreach, and driving balances to resolution within policy.
• Review and approve credit adjustments, bad debt accruals, and write-offs to maintain ledger accuracy across all customer accounts.
• Coordinate month-end close responsibilities including cash application reconciliation, provision for doubtful debts, and AR reporting to management.
• Enforce internal controls over cash receipt processes to ensure compliance with established company procedures and audit requirements.
• Partner with Sales and Customer Service to resolve invoice discrepancies, short-pays, and deduction disputes before they age further.
• Monitor KPIs including DSO, collection rate, and aging bucket distribution, and present results to the Accounting Manager.
• Mentor and evaluate direct reports through scorecard reviews, corrective action plans, and structured development conversations.

• Bachelor's degree in Accounting, Finance, or Business, or equivalent work experience.
• Three or more years of accounts receivable or collections experience, with at least one year in a supervisory or lead capacity.
• Demonstrated knowledge of GAAP and standard internal control frameworks as applied to cash and receivables functions.
• Proven ability to manage a collections portfolio, set team targets, and hold staff accountable to measurable output.
• Strong analytical skills for aging analysis, variance reporting, and identifying root causes of delinquency trends.
• Effective written and verbal communication skills for correspondence with customers, auditors, and cross-functional partners.
• Highly organized with the ability to manage competing priorities, meet close deadlines, and maintain accuracy under volume.

• Experience with Sarbanes-Oxley compliance in a publicly traded or pre-IPO corporate environment.
• NACM (National Association of Credit Management) certification or active pursuit of NACM credentials.
• Exposure to multi-entity or multi-currency AR environments across US and Canadian books.
• Prior involvement in an ERP implementation or AR system migration project.

• Days Sales Outstanding (DSO), reflecting how efficiently the managed portfolio converts to cash.
• Percentage of AR over 60 days, measuring the team's ability to keep aging within policy thresholds.
• Cash application accuracy rate, tracking correct and timely posting of all incoming payments.
• Bad debt write-off ratio as a percentage of total revenue, indicating credit risk management effectiveness.
• Month-end close completion on schedule, measured by on-time delivery of AR reconciliations and reports.

• Base Salary Range: $65,000 to $90,000 annually, depending on experience and location.
• Bonus: Annual performance bonus typically 5% to 10% of base salary.
• Equity: Equity participation uncommon at this level; possible at growth-stage companies.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard.
• PTO: 15 to 20 days annually, plus standard US holidays.
• Common Perks: 401(k) with employer match; hybrid work schedule common in corporate finance settings.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

A background check, including verification of employment history and, where applicable, credit history review, is a condition of employment for this role. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, disability, age, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation to complete any part of the application or interview process should notify the hiring team accordingly. Applicants must be authorized to work in the United States.

The AR Supervisor owns the full revenue cycle management function for WebPT's Billing Service, organizing the AR specialist team and driving daily productivity standards that free Members to focus on patient care. Working within the WebPT billing operations group and serving Members directly, the AR Supervisor delivers the RCM expertise and team accountability that keeps collections performance on track.

Key Responsibilities

• Organize and manage the AR Service specialist team.
• Create a work environment through team building, coaching, constructive feedback, work delegation, and personal example.
• Set goals that encourage creativity, open dialogue, professional growth, and high performance.
• Encourage and support employee decision-making within their scope of responsibilities.
• Ensure team maintains daily focus on productivity standards and recommend new approaches for enhancing performance; assist management with coordination of daily AR operations.
• Assist with department policy and procedure revision and development.
• Keep team accountable to department metrics and adjust accordingly.
• Continually evaluate AR operations and make suggestions for improvement.
• Know revenue cycle management like the back of your hand and serve as the RCM hero for Members.
• 
  

Required Qualifications

• Bachelor's degree or job equivalent.
• 5+ years background in all aspects of revenue cycle management, including CPT, ICD-10, Appeals, Posting, and Collections.
• 2 to 5 years of management experience leading or supervising billers.
• Experience with enterprise RCM software, Physical Therapy, and EHR systems.
• Knowledge of compliance regulations affecting the rehab therapy industry.
• Practical work experience in client relations, implementation and support, and process planning and improvement.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong work ethic, well-spoken, professional, organized, and accountable; passionate about customer service with the ability to remain calm under pressure.

Reporting to department management, the Accounts Receivable Supervisor establishes credit policies and manages a staff of four collectors to maximize collection performance on delinquent accounts and minimize bad debt. Partnering with functional teams across the organization, the Accounts Receivable Supervisor builds the credit compliance framework and team capability that protect the company's financial position.

Primary Duties

• Establish credit policies and ensure compliance.
• Assist in establishing and reviewing monthly targets and departmental KPIs.
• Manage a team of four collectors; evaluate performance, coach, mentor, and oversee hiring, retention, performance management, and employee development.
• Train new AR team members and update job knowledge through educational opportunities and professional organizations.
• Review and monitor accounts and collection reports to identify delinquency issues and discuss with management.
• Work with other functional areas on problem resolution and perform collection duties on assigned accounts.
• Evaluate credit risk for new and existing accounts; collect on delinquent contract accounts and maintain document files.
• Provide supporting AR documentation for audits and perform miscellaneous tasks as directed by manager.

Skills & Qualifications

• BS Degree required, preferably in Finance, Accounting, or related major.
• Minimum 3 years of AR/Collections and supervisory experience.
• Advanced Excel skills along with full Microsoft Suite proficiency.
• Excellent analytical, problem-solving, critical thinking, time-management, and root cause analysis skills.
• Ability to interface with all levels of the organization with high customer service standards.
• Highly organized with extreme attention to detail and demonstrated experience handling confidential information.
• Ability to work autonomously, prioritize responsibilities, and manage multiple priorities in a fast-paced environment.
• Teamwork, flexibility, and a professional demeanor are required.

Sitting at the intersection of collections operations and merchant account management, the AR Supervisor finalizes recorded sales, reconciles bank collection data against SAP, and resolves merchant discrepancies to keep accounts receivable accurate and current. Operating across the collection team, sales team, and accounting department, the AR Supervisor leads the billing review and VAT reconciliation processes that ensure invoicing integrity and tax compliance.

Duties

• Work with collection team to finalize recorded sales and merchant accounts receivable on a timely basis.
• Handle adjustments, issue credit notes related to merchant adjustments, and resolve merchant discrepancies.
• Monitor merchant accounts to identify outstanding and aging accounts receivable.
• Reconcile bank collection data versus SAP to clear AR in SAP.
• Resolve problems and make recommendations for improving reconciliation and collection processes.
• Communicate and follow up with collection and sales teams regarding merchant balance accounts in a timely manner.
• Establish and maintain effective working relationships with sales teams and merchants.
• Review billing preparation and reconciliation to ensure accuracy and completeness of invoices issued to merchants.
• Handle timely tax invoice issuance per tax regulations and reconcile VAT output in SAP versus monthly VAT tax returns.

Requirements

• Bachelor's Degree in Accounting or Finance.
• 2–3 years of experience in accounts receivable, reconciliation, and collections.
• Experience analyzing data and working with numbers.
• Advanced Excel and overall MS Office proficiency (Word, PowerPoint).
• Excellent communication, time management, and problem-solving skills; self-motivated, capable of driving changes, and able to deliver under tight deadlines.
• Strong attention to detail with ability to prioritize and handle multiple tasks in a changing work environment; ability to work independently and as a team player.

A key member of the accounting department, the AR Supervisor guides and monitors the accounts receivable function within a higher education institution, maintaining accuracy across the accounting system and student Banner platform through fiscal year-end closing and financial aid fund oversight. Collaborating across departments and reporting to the Executive Director, the AR Supervisor delivers the reconciliations and monthly reporting that keep student financial records and institutional cash balances accurate and compliant.

Functions

• Apply accounting principles correctly according to GAAP, Governmental Accounting Standards, and applicable state, federal, and TCSG fiscal policies.
• Analyze accounts receivable transactions on reports, accounting systems, and sub-systems.
• Review documentation, entries, and reports carefully for accuracy and completeness.
• Reconcile Federal and State financial aid funds within the student Banner system to maintain accuracy of financial records and cash balances.
• Enter checks into the check log to maintain records; work with other departments and run Banner processes to ensure accurate student drop processing.
• Prepare AR reports for Director and VP on a monthly basis.
• Approve data and reconciliations completed by direct reports.

Experience & Qualifications

• Accounts receivable knowledge and expertise.
• Governmental accounting knowledge and general school knowledge.
• Leadership and guidance skills.
• Ethical practice standards.
• Oral and written communication skills.

Embedded within the fiscal unit of a health and human services organization, the AR Supervisor leads accounts receivable and accounts payable staff to ensure timely task completion, accurate fiscal reporting to County, State, and Federal governments, and sound oversight of department program expenditures and revenues. Working closely with management, auditors, and program staff across the organization, the AR Supervisor shapes the fiscal procedures and controls that keep government-funded programs financially compliant and operationally sound.

Core Functions

• Supervise and direct the activities of fiscal unit accounts receivable or accounts payable staff, monitoring overall workload to ensure timely task completion.
• Ensure preparation of fiscal reports to County, State, and Federal governments.
• Regularly review existing procedures and reporting systems for appropriateness and efficiency; assist with development of fiscal procedures for new programs.
• Perform fiscal monitoring of department programs including expenditures, revenues, data collection, monthly reports, and reimbursements.
• Perform monthly and annual accounting functions including financial projections, productivity reports, and budgets.
• Assist management in fiscal decisions by providing and analyzing data, recommending methods, and adjusting projections.
• Prepare documents and schedules for single audit and work with auditors as required.
• Review and approve payment vouchers, timesheets, reports, and purchased service payrolls.
• Maintain regular and predictable attendance; work overtime as required.

Qualifications & Experience

• Bachelor's Degree in Accounting, or any equivalent combination of education and experience.
• Three to five years of accounting experience, with supervisory experience in a health and human services setting preferred.
• Experience with Medicaid, Medicare, and other third-party billing required for AR Team Supervisor role.
• Knowledge of GAAP, internal control procedures, and governmental policies and regulations.
• Strong analytical, problem-solving, planning, and organizational skills.
• Ability to operate office equipment including personal computer, calculator, photocopier, and telephone.
• Proficient in Excel and Word.
• Ability to assign, supervise, and review work; evaluate employees and make recommendations on selection, discipline, and discharge.
• Effective written and verbal communication with staff at all levels, County board, State personnel, contract agencies, and auditors.

Accurate, on-time AR processing across six European markets depends on the AR Supervisor, who manages a team of 5–12 accountants within the Shared Service Centre and ensures transactions are processed per SLA while keeping process flows documented and KPIs on target. Based within the Shared Service Centre and serving as the first point of contact for local business in Italy, France, Turkey, Denmark, Norway, and Sweden, the AR Supervisor leads the continuous improvement and audit tasks that sustain service quality across the region.

Accountabilities

• Manage the team including recruiting, giving feedback, and coaching team members.
• Ensure the right level of competencies within the team and keep process flows up to date and well documented.
• Monitor KPIs and internal controls to ensure efficiency and quality of processes.
• Ensure timely and accurate processing of transactions per SLA.
• Play a key role in continuous improvement projects and manage AR-related audit tasks.
• Provide direct support to the Manager with tasks and projects.

Technical Qualifications

• Education in economics, finance, accounting, or a similar field.
• Minimum 4 years of experience in finance, including experience in team and project management.
• Very good knowledge of Microsoft Office tools, particularly MS Excel.
• High interpersonal skills and strong team player; customer orientation.
• Working knowledge of ERP systems.
• Fluent English.

As the Accounts Receivable Supervisor, this role leads, coaches, and develops the AR Specialist team toward achieving service level agreements and financial goals while handling escalated credit decisioning and assessing the financial strength of commercial customer accounts. The AR Specialist team relies on this work to monitor collection strategy and portfolio performance, minimize bad debt losses, and maintain compliance with GAAP and Sarbanes-Oxley requirements.

Activities

• Lead, coach, and develop the AR Specialist team to achieve service level agreements and financial goals.
• Monitor and assess the team's assigned portfolio and analyze payment trends to address issues or notify management.
• Resolve customer claims and disputed items and provide feedback to prevent similar errors.
• Handle escalated credit and collections decisioning by gathering and analyzing credit, financial, and other pertinent data.
• Partner with internal departments to support strategic goals while mitigating risk; communicate with Field Operations and Commercial Sales Teams on account and portfolio status.
• Manage escalation and exception processes; present information and respond to questions from internal and external stakeholders.
• Provide performance metrics, minimize bad debt losses, and actively participate in continuous improvement projects.

Position Requirements

• Bachelor's Degree in a business-related field preferred, or equivalent experience.
• 5 years of commercial credit experience or equivalent combination of education and experience.
• Working knowledge of Credit/Collections in the Americas.
• Knowledge of financial statements, cash flow analysis, credit agency reports (e.g., D&B), UCC filings, bankruptcies, GAAP, and Sarbanes-Oxley compliance.
• Effective collections, issue resolution, deduction management, and negotiation skills.
• Strong quantitative, analytical, and financial statement analysis skills, including ratio and trend analysis and cash flow projections; willingness to learn a wide variety of financial analysis techniques.
• High proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), including Macros and statistical analysis; experience with PeopleSoft AR a plus.
• Excellent oral and written communication skills with ability to work with customers in difficult situations.

Accounts Receivable Supervisor oversees the AR team and leads the full cycle of credit application review, customer master file maintenance, payment processing, and collections follow-up in close collaboration with go-to-market and customer service teams. The work directly supports month-end close accuracy and the timely approval of customers and application of payments across the organization.

Operational Focus

• Oversee the AR team and support individual growth and performance goals; drive continuous improvement initiatives.
• Manage accuracy of accounts receivable, timely collection of open balances, and customer master file maintenance.
• Review customer credit applications, credit history, D&B reports, and reference checks; collaborate with sales to establish credit terms and limits.
• Apply interim actions for overdue accounts, contact past-due customers, and follow up to resolution.
• Process and post payments, apply to appropriate invoices, and maintain accurate outstanding balance records.
• Navigate customer portals, investigate short-pays, dispute unauthorized deductions, and create credit memos with proper documentation.
• Reconcile payments with the AR ledger, prepare delinquent account reports, respond to customer inquiries, and send open balance statements.
• Assist with month-end close, cash forecasting with the Treasury Officer, and cross-train in other finance areas.

Knowledge Skills & Abilities

• Associate's degree in Accounting or Business.
• 5+ years of related experience including supervisory experience; experience working with retailers a plus.
• Understanding of accounting concepts and full-cycle AR processes.
• Intermediate to advanced Excel skills; knowledge of financial systems including Hyperion, Tableau, and Business Objects.
• Highly motivated, detail-oriented, self-starter with the ability to meet strict deadlines.
• Strong analytical, problem-solving, written, and verbal skills; ability to work in a team-driven environment.

The Accounts Receivable Supervisor owns end-to-end US AR processes including collections, billings, and cash receipts management while maintaining systems and controls that verify the integrity of AR data across the Finance and Operations team. Collaborating with Sales, external auditors, and cross-functional internal teams, the Accounts Receivable Supervisor delivers the scalable receivables processes and month-end close reporting that provide key stakeholders with accurate financial visibility.

Key Deliverables

• Oversee AR activities to ensure accurate and timely management of aging, collections, billings, and cash receipts per collections guidelines.
• Maintain systems and controls that verify the integrity of AR systems, processes, and data.
• Collaborate with stakeholders to identify and execute improvements to US AR processes.
• Anticipate needs and refine receivables processes to ensure scalability and provide business insights.
• Ensure all documentation including invoices, vendor forms, and customer portals are complete and accurate.
• Partner with Sales to handle routine and complex customer requests and drive initiatives to improve internal and external customer experience.
• Manage month-end closing responsibilities including provision for doubtful debts, cash forecasting, weekly/monthly debtor reports, and AR analysis for key stakeholders.
• Assist with half-year and annual reporting, working with external auditors and cross-functional teams; compile ad-hoc reports.

Professional Experience

• Bachelor's Degree in Accounting, Finance, or other business field, or requisite experience.
• Minimum 3 years in accounts receivable or a similar accounting role.
• Experience with generally accepted accounting principles and accounting software; Zuora and Salesforce preferred.
• Well-developed skills with billing and financial systems; intermediate to advanced Excel skills.
• Strong analytical, problem-solving, planning, and organizational skills.
• Good communication skills for internal and external stakeholders with a drive to improve processes and attention to detail.

Reporting to accounting department management, the AR Supervisor delivers a wide range of AR, collections, and administrative functions including oversight of two associates, monthly reporting, and active involvement in a new ERP system implementation. Working closely with customers, department managers, and cross-functional teams in Accounting, Customer Service, and Operations, the AR Supervisor shapes the collections process and internal controls that protect company cash flow.

Areas of Ownership

• Supervise two associates and manage the company-wide AR and customer collections process.
• Verify information and maintain AR reports including monthly sales, open invoices, and aging reports; act as main contact for customers and internal associates.
• Analyze past-due accounts and perform collections for over-aged balances; lead weekly Customer Credit Review meetings.
• Assist with complaint resolutions and interact with customers and department managers to resolve account discrepancies.
• Assist with month-end close, run monthly reports, perform general clerical duties, and assist with special accounting projects.
• Serve as an integral part of new ERP system implementation; perform monthly and seasonal overtime as required.

Education & Experience

• College degree from an accredited institution preferred, or equivalent combination of education and experience.
• Five to seven years of related experience.
• Proficient in Excel 2013–2016 and MS Office Suite; Dynamics 365/AX a plus; minimum 50 wpm keyboarding and 10-key by touch.
• Excellent customer service, interpersonal, organizational, and problem-solving skills; versatility and willingness to work within constantly changing priorities; ability to work overtime including busy season.
• Ability to work cross-functionally with Accounting, Customer Service, and Operations teams with acute attention to detail.
• Good manual dexterity; ability to stand, walk, sit, or drive; normal office working conditions with extensive computer use.

Reporting to Integral Federal's finance leadership, the Accounts Receivable Supervisor leads a high-volume portfolio of customer receivables through full-cycle past-due AR management, account reconciliation, and Voice-of-the-Customer escalation for top-tier accounts. Partnering with Sales Teams and cross-functional internal departments, the Accounts Receivable Supervisor builds the billing process guidance and monthly unbilled analysis reconciliations that maximize cash flow and resolve payment issues upstream.

Role Responsibilities

• Manage a high-volume portfolio of customer receivables and work independently to maximize cash flow by solving payment issues.
• Manage full-cycle past-due AR including research, analysis, account reconciliations, proof of delivery validation, and cash application.
• Manage collections by scheduling resolution sessions to understand customer procure-to-pay cycles and resolving invoice discrepancies.
• Manage internal and external AR inquiries and maintain customer relationships by responding timely and accurately to questions and requests.
• Understand billing processes to provide customer guidance, identify defects, and drive upstream resolution.
• Perform monthly reconciliation of Unbilled Analysis and AR accounts; assist with interim and annual financial audits.
• Act as Voice of the Customer for top-tier accounts and Sales Teams; escalate appropriately and provide detailed updates to internal leadership on account status and resolution paths.

Background & Experience

• Bachelor's Degree in Finance, Accounting, or Business.
• 6+ years of experience in accounting, finance, or a related analytical field.
• Experience with Deltek Cost Point and large enterprise customers.
• Demonstrated Excel skills and experience working across internal and external organizations.
• Strong verbal and written communication skills with excellent organizational and time-management skills.

Sitting at the intersection of AR operations and finance partnership, the Accounts Receivable Supervisor coordinates and analyzes the full receivables process for Finance Services direct reports while driving continuous improvement across billing, collections, and cash application. Operating across Facilities, Sales, Finance, and accounting teams, the Accounts Receivable Supervisor leads the audits, coaching, and metrics publishing that elevate department performance and ensure accurate period-end close.

Job Functions

• Coordinate, lead, and analyze the accounts receivable process for Finance Services direct reports.
• Reconcile customer account statements and drive continuous improvement across billing, collections, and cash application.
• Conduct audits including analyzing, auditing, and reporting results of test data.
• Provide direction through coaching and training; aggregate and analyze receivable data and publish metrics.
• Work closely with accounting teams on receivable accounting tasks and foster strong partnerships with key stakeholders including Facilities, Sales, and Finance.
• Prepare and review monthly bad debt.

Minimum Qualifications

• Bachelor's Degree in an appropriate field or equivalent work experience; Master's degree in Accounting, Finance, or related discipline preferred.
• 3+ years of leadership experience and 6+ years of overall industry experience in a similar capacity.
• Knowledge of ERP system modules (GL and AR), extensive knowledge of complex General Ledger coding, and understanding of inter-company billing and receivables.
• Intermediate Excel experience with excellent analytical skills and ability to create and present detailed reports.
• Proven ability to coach, lead, manage, delegate, and communicate with others including direct reports.
• Solid project management skills, high curiosity, investigative mindset, attention to detail, and ability to thrive in a high-growth environment; ability to take initiative and drive creative ideas forward.

A key member of the Finance team, the AR Supervisor leads end-to-end billing and collections for all Americas customers, including contract processing, weekly and monthly invoice preparation, and sales tax compliance and reporting across all states. Collaborating with Account Managers, the Accounting Manager, and Senior Management, the AR Supervisor delivers the collections log oversight and AR reporting that keep monthly targets and aging metrics within policy.

What You'll Do

• Process executed contracts to establish accurate billing.
• Prepare and process weekly and monthly invoices for all Americas customers; prepare manual invoices as needed.
• Maintain sales tax compliance and reporting in all states.
• Process and manage pending billing to ensure accuracy for budgeting and forecasting.
• Maintain contact with customers to manage monthly collections in accordance with billing and collections policy.
• Escalate appropriately and timely to ensure metrics are met; maintain collections log to track status.
• Coordinate with Account Managers to monitor contract renewal status and prepare weekly AR reporting to Senior Management.
• Post cash, prepare deposits, perform account analyses, and assist the Accounting Manager in month-end activities and audits.
• Maintain accounts over 60 days at 1% or less of total AR for the month based on payment terms.

Required Qualifications

• BS/BA in Accounting or related field a plus.
• 3 to 5 years minimum billing and collections experience required.
• Sales tax reporting and compliance experience required.
• Prior experience with MS Dynamics (Solomon 2011) strongly recommended; proficient in Microsoft Excel and Word.
• Strong verbal and written communication, interpersonal, and customer service skills.
• Strong organizational skills with solid financial acumen; ability to multi-task, work under pressure, and meet deadlines in a fast-paced environment.

Timely and accurate client invoicing for OFS Finance depends on the A/R Supervisor, who supports a staff of four in delivering the full invoicing and collections cycle while partnering with Sales, Operations, and management to maintain pricing accuracy and hit weekly, monthly, and annual goals. Based within the OFS Finance team, the A/R Supervisor leads the invoicing policy development and quality control that sustain contract compliance and customer satisfaction.

Day-to-Day Responsibilities

• Ensure customer invoicing is completed timely and accurately in compliance with contracts, guidelines, and regulations.
• Help Sales and Operations maintain customer pricing to ensure invoicing accuracy.
• Identify, research, and remedy issues as appropriate; maintain and update customer folders per established guidelines.
• Partner with OFS Finance leadership to ensure weekly, monthly, and annual goals are met.
• Assist with establishing new invoicing policies and procedures and provide quality control for team members.
• Work with management in editing and rebilling clients; communicate with clients and management on questions or concerns.

Qualifications & Experience

• High School diploma or GED with 2 years of job-specific experience required; Bachelor's or Associate's Degree in Accounting or related field preferred.
• Minimum 5 years of AR experience required; prior AR Supervisor or Manager experience preferred.
• Fuel or petroleum transportation experience preferred.
• Experience working with GAAP and accounting software.
• Proficient in Microsoft Office products.
• Proven ability to analyze and assess the needs of diverse clients; well organized, detail-oriented with excellent analytical and customer service skills.
• Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy; ability to work weekends if necessary.

As the Accounts Receivable Supervisor, this role leads processing, reconciliation, and collection of receivables from retail insurance agents while managing a team of AR Coordinators and reporting to the Premium Accounting Director. The Premium Accounting team relies on this work to accelerate collections, maintain customer service standards across internal and external stakeholders, and sustain the AR policy and procedural improvements that reduce risk.

Scope of Work

• Build and maintain relationships with internal and external customers to accelerate collections efforts.
• Maintain consistent communications with retail agents and collaborate with other Premium Accounting functions to resolve issues and maintain service standards.
• Make recommendations to improve AR policies, controls, and procedures.
• Manage, train, and supervise a team of AR Coordinators including professional development and schedule and workload management.
• Provide support and project work to the Premium Accounting Director and upper management as needed.

Skills & Qualifications

• Bachelor's degree in Accounting or relevant discipline preferred; Associate's Degree or equivalent combination of education and experience accepted.
• Insurance industry and agency management system experience strongly desired.
• Ability to apply broad accounting principles to daily transactions and detailed analysis.
• Proficient in Microsoft Excel and Outlook.
• Strong written and verbal communication skills, leadership capabilities, and decision-making abilities; ability to foster teamwork and collaboration.
• Demonstrated ability to manage multiple priorities in a high-volume position with customer service focus and sense of urgency.
• Ability to work additional hours as needed; occasional day-trip travel may be required.

Accounts Receivable Supervisor leads the annual billing cycle, debt recovery oversight, and month-end closure process for a membership and events organization while managing a team of three and building relationships with Sales, Legal, Finance, IT, and Commercial Business stakeholders. Success in the position means sustaining a clean receivables ledger, ensuring bad debt provisions are in place, and driving process improvements that strengthen credit control and collections performance across the group.

Work Activities

• Plan and lead annual billing of fees including system input, reconciliations, and invoice distribution; supervise ad hoc billing requirements.
• Supervise and approve outgoing payments; supervise the process of passing unpaid accounts to external solicitors.
• Supervise settlement and termination processes for disputed or unpaid contracts.
• Prepare monthly reporting of all outstanding debt and oversee the debt recovery team.
• Supervise the AR Coordinator in billing and collection for all Group receivables; supervise month-end closure process.
• Ensure a clear bad debt provision process and liaise with internal and external legal teams on disputed debt.
• Build and manage relationships with key stakeholders including Sales, Marketing, Operations, Legal, Finance, IT, and Commercial Business.
• Critically assess processes and lead improvement changes where appropriate.

Requirements

• AAT qualified or equivalent highly desirable.
• Credit control and billing experience required; experience in a membership or events environment with a focus on customer service required.
• Experience leading, developing, and managing a team.
• Sound commercial judgement.
• Extensive experience in Excel and data manipulation.
• Excellent written and oral communication skills; ability to build and manage strong internal and external relationships.

The Accounts Receivable Supervisor leads monthly closing of US and Canadian accounts, weekly cash forecasting, and the training and review of accounts receivable assistants to maximize cash flow and minimize financial risk. Coordinating with department and company managers, the Accounts Receivable Supervisor shapes the corrective procedures and close reporting that maintain balance across nationwide accounts.

Performance Expectations

• Train, schedule, assign, and review work of accounts receivable assistants.
• Manage monthly closing of both US and Canadian accounts; tie Invoice Recap Reports to Invoice Summary Reports and ensure invoicing has processed.
• Compare Aging Report to Trial Balance Summary Report to ensure balance; review and approve credit adjustments, bad debt accruals, and inter-company write-offs.
• Prepare monthly close reporting including receipt, transaction, and adjustment registers.
• Maintain accurate and timely data to maximize cash flow and minimize risk; manage extensive weekly cash forecasting and reasonably ascertain the amount and timing of major collections.
• Identify and resolve problems and inconsistencies; suggest corrective procedures and coordinate policies and practices with department and company managers.

Experience & Qualifications

• Bachelor's degree in Business or equivalent related experience and training.
• 5+ years of experience with some leadership role preferred; familiarity with basic business and accounting processes (e.g., PO, billing) essential.
• Advanced proficiency in Microsoft Office programs; experience handling nationwide accounts preferred.
• Exceptional communication and negotiation skills.
• Strong independent thinking, problem-solving, and project or process management skills.
• Highly motivated with the ability to multi-task efficiently and manage competing priorities.

Embedded within a revenue cycle collections team, the Patient Pay Accounts Receivable Supervisor oversees all accounts receivable related to patient balances, managing a team of collectors and driving outbound collection efforts while maintaining excellent customer service standards. Working closely with collectors and operations leadership, the Patient Pay Accounts Receivable Supervisor delivers the daily AR metrics management and bad debt minimization that protect patient-pay revenue performance.

Core Responsibilities

• Manage daily AR including all associated key metrics and related staff.
• Supervise daily staff operations, reporting, production, and workflow.
• Monitor AR to achieve key results including driving performance and minimizing bad debt.
• Supervise and train the team for efficient and effective collection results.
• Recruit and maintain staff necessary to achieve key metrics.
• Monitor and minimize bad debt and account adjustments to ensure accuracy within AR guidelines.
• Ensure excellent customer service while investigating and responding to patient balance inquiries.

Technical Qualifications

• 1–2 years of leadership experience in Revenue Cycle; 1–2 years of customer service experience; and 2–3 years of Patient Pay collections experience.
• Experience in a high-volume, fast-paced production environment.
• Experience with AR reporting including trending and aging.
• Excellent communication, organizational, problem-solving, and interpersonal skills.
• Extreme accuracy and attention to detail.

Reporting to accounting department leadership, the Accounts Receivable Supervisor leads and trains Admiral billing and cash application staff while acting as liaison between accounting and operations and serving as the primary trainer and troubleshooter for BOETA users across RC Hub, Call-in, and Bonus systems. Partnering with billing and budget departments, the Accounts Receivable Supervisor builds and maintains the training materials, license management processes, and billing controls that keep Admiral operations accurate and on schedule.

Leadership Responsibilities

• Supervise and train Admiral billing and cash application staff; manage changes in customers and billing and ensure updates reach billing and budget departments.
• Manage terminations; ensure end dates are recorded and communicated to all departments; enroll and update third-party AR vendors.
• Perform Busy Bee Reconciliation, Card Shop DW reviews, and review RC billing processes and billing queue.
• Act as liaison between accounting and operations for Admiral; train and support BOETA users including RC Hub, Call-in, and Bonus systems; troubleshoot system issues.
• Create, update, and conduct training materials and quarterly sessions for users; ensure all timesheets and PA forms are signed, approved, and billing deadlines are met.
• Check PR variance reports for overages; train on and help upload licenses by branch; review renewal license crystal reports; manage special projects as needed.

Position Requirements

• Bachelor's degree preferred; minimum 3 years of administrative skills.
• Experience with ERP systems preferred but not required.
• Proficient in Microsoft Excel and other Microsoft products.
• Excellent organizational skills with ability to work under tight deadlines.
• Bilingual in English and Spanish (speaking and writing) preferred but not required.

Sitting at the intersection of AR operations and corporate finance, the Accounts Receivable Supervisor oversees collections, cash management, and dispute resolution for the entire company while managing a team of two and reporting to the Director of Accounting. Operating across all AR and collections functions, the Accounts Receivable Supervisor delivers the cash oversight and quarterly close support that keep a growing global medical device organization financially on track.

Strategic Responsibilities

• Oversee AR and Collections for the entire company.
• Manage a team of two.
• Support monthly and quarterly close.
• Manage cash and address disputes and variances as needed.
• Assist with other ad hoc projects with the Accounting Director.

Knowledge Skills & Abilities

• Bachelor's degree in Accounting, Finance, or related field.
• 4+ years in Accounts Receivable and/or Collections.
• Prior management experience required.
• Exposure to a large, global company is highly preferred.
• Attention to detail and team-oriented.

A key member of the North American finance team, the AR Supervisor leads, coaches, and manages Cash Applications and Collections Specialists who apply cash, credit accounts, and contact customers with past-due balances, while developing weekly collection targets and maintaining the customer master file. Collaborating across Customer Service, Billing, Sales, and executive leadership, the AR Supervisor builds the formal cash application and collection policies, GAAP-compliant controls, and credit review processes that reduce DSO and increase daily cash collections.

Ownership Areas

• Prioritize customer receivables and develop weekly targets for each Collections Specialist to collect past-due balances and meet key performance metrics.
• Evaluate and maintain customer master file for accuracy related to credit limits, collector codes, and payment terms.
• Evaluate Collection Specialist activities to determine effectiveness and identify areas for improvement; conduct one-on-one coaching sessions and issue corrective action or performance plans as warranted.
• Make outbound contact by phone, email, or letter for high-priority customers; review rate disputes and compare to tariffs to assist billing in resolving open issues.
• Manage collection activities for third-party vendors; administer payment portal access and manage external vendor contracts through monthly performance meetings and cost-benefit evaluations.
• Support Cash Application Specialists through management of the Exception Report and invoicing activities; identify areas to improve overall effectiveness.
• Foster relationships with Customer Service, Billing, Sales, and executive leadership to resolve past-due balances and expand customer relationships.
• Develop, implement, and maintain formal cash application and collection policies and systems ensuring compliance with GAAP, Sarbanes-Oxley, and Internal Audit controls.
• Perform credit reviews through Dun & Bradstreet; effectively communicate significant collections issues, bankruptcies, or material financial impacts to leadership.

Professional Experience

• Bachelor of Science in Accounting or Finance.
• NACM accreditation preferred.
• 8–10 years of related Accounting, Credit, Cash Application, and/or Collections experience; prior management experience with at least 2 years in a leadership role preferred.
• Knowledge of GAAP, Sarbanes-Oxley, Internal Audit controls, and cash application and collection systems.
• Proficient in MS Outlook and MS Office; knowledge of AS/400 and GETPAID Collection tool preferred.
• Highly motivated, self-driven, with ability to prioritize and handle multiple tasks simultaneously; demonstrated ability to motivate and supervise multiple groups and provide strategic direction.
• Strong written and verbal communication skills; ability to communicate effectively in one-on-one and small group situations.

Revenue collection accuracy across the organization's full AR cycle depends on the Accounts Receivable Supervisor, who oversees invoice processing, bank reconciliations, intercompany invoicing via NetSuite Oracle ERP, and supervision of AR staff through design and maintenance of all AR business functions. Serving as the central coordinator between Finance, Pricing, and Analytics teams, the Accounts Receivable Supervisor delivers the monthly PowerPoint AR performance reporting and internal cash controls that ensure GAAP-compliant financial operations.

Executive Functions

• Oversee all aspects of AR including supervision, coaching, and training of staff; supervise the daily operations and strategic objectives of the AR cycle through design, implementation, and maintenance of all AR business functions.
• Correspond with internal and external stakeholders regarding amounts owed by performing variance analysis and providing details to management.
• Complete daily bank reconciliations; monitor bank activities and deposit logs to ensure accuracy and completeness.
• Review aging reports weekly; oversee cash applications to ensure compliance; create monthly intercompany invoices using NetSuite Oracle ERP.
• Create monthly PowerPoint presentations on AR performance; monitor internal controls for cash processing; support the AR team in invoice creation including A&P Billback and Commission.
• Work closely with Finance teams to ensure accounting processes are functioning correctly; perform other job-related duties as assigned.

Education & Experience

• Bachelor's Degree and 5 years of experience, or equivalent education and related experience.
• Experience in Finance and Accounting; CPA a plus, not required.
• Knowledge of GAAP, financial reporting, and proficiency using high mathematical concepts including fractions, algebra, and statistics.
• Proficient in Microsoft Office Suite and related software applications.
• Strong communication skills including written, verbal, persuasion, motivation, and relationship facilitation.

As the Accounts Receivable Supervisor and Head of AR for the Region within Global Accounting Services for SAS, this role leads the billing, collection, and Order-to-Cash accounting processes across multiple Latin American countries while supervising AR analysts in different countries. The Global Accounting Services team relies on this work to deliver the Oracle Fusion AR module implementation, enforce local legal compliance, and build a high-performance regional team that provides clear financial visibility to the business.

Strategic Initiatives

• Supervise and continuously enhance the billing process to promote quality standards, best practices, and compliance with policies and GAAP.
• Enhance collection performance by providing clear customer follow-up, leveraging tools, and establishing KPIs and Aging reports for visibility.
• Ensure a robust and transparent Order-to-Cash workflow with high controls, security, efficiency, automated processes, and accurate information at each stage.
• Lead the Oracle Fusion implementation project in the Region for the AR module, ensuring consistency with statutory and business requirements.
• Act across the organization to recommend process and procedure improvements for efficiency and integration.
• Develop a strong, motivated, results-focused team with high performance standards.
• 
  

Background & Experience

• Bachelor's Degree in Accounting, Finance, or Administration; Master's degree preferred.
• Courses and diplomas in Taxes, Accounting, Controlling, Project Management, or Finance.
• At least 5 years of experience in Accounting and related areas, including at least 3 years as an AR Manager or Supervisor; experience in ERP implementation and handling, preferably Oracle Fusion.
• Business process reengineering capability and solid analytical skills with attention to detail.
• Fluent English (spoken and written).
• Strong communication, negotiation, and ethics; curious mindset and promoter of constant innovation.
• Availability to travel occasionally.

AR Supervisor manages day-to-day accounts receivable transactions including posting sales invoices, processing credit card payments, and overseeing bank reconciliations for a team of four while acting as go-between for AR staff and the Accounting Operations Director. The work directly supports the accuracy and timeliness of the AR function across Fontiva, Salesforce, and Dynamics 365 Business Central platforms.

Key Responsibilities

• Handle day-to-day AR including posting sales invoices, booking orders and web orders, and processing credit card payments.
• Act as go-between for AR staff and the Accounting Operations Director; know when to escalate.
• Supervise the AR team of four; provide guidance on invoices and AR management through Fontiva and Salesforce.
• Perform bank reconciliations and review journal entries to correct mistakes.
• Respond to customer inquiries and review customer ledgers; manage responsibilities using PayPal.

Minimum Qualifications

• Degree in Accounting, Finance, or related field.
• Strong AR background with solid understanding of AR processes; management or supervisory experience a plus.
• Previous bank reconciliation experience.
• Experience with Dynamics 365 Business Central, Navision, Microsoft Dynamics SL, or Microsoft Dynamics GP required; basic to intermediate Excel skills required.
• PayPal, Fontiva, and Salesforce experience a plus; trade association experience a plus but not required.

The AR Supervisor leads Global Netting processes and procedures, including notifications, disputes, and settlements, while supporting month-end close and ensuring all internal stakeholders meet SOX controls and Global Netting timelines throughout the month. Reporting to the Manager of Accounts Receivable and working with internal and external auditors, the AR Supervisor delivers the reconciliations, journal entries, and kaizen system improvements that keep third-party receivables accurately recorded and audit-ready.

Core Functions

• Support AR department objectives ensuring compliance with SOX controls and timely completion of all tasks.
• Manage Global Netting processes and procedures including notifications, disputes, and settlements; apply appropriate controls to meet SOX requirements.
• Work with internal and external auditors to provide requested information.
• Support month-end close activity; prepare journal entries and provide financial information; work with partners to resolve problems.
• Support kaizen and system improvement activities; process deposits and resolve cash application issues.
• Complete reconciliations to ensure third-party receivables are accurately recorded; supervise two team members.

Required Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• CPA and/or MBA preferred.
• Proven analytical, interpersonal, organizational, problem-solving, and process improvement skills.
• Proficiency in MS Excel and ability to work with financial systems.
• Proven ability to communicate respectfully, with strong customer service skills and excellent verbal and written communication.
• Ability to work independently under demanding deadlines and function effectively in a team-based environment.

Embedded within a global shared services finance organization, the AR Supervisor processes AR transactions including cash application and internal trade payments while managing a team of 5–6 employees across human resource planning, performance review, and day-to-day operations per SLA. Working closely with regional and global business partners, the AR Supervisor leads internal control compliance, external audit support, and best-practice implementation that drive productivity gains across the region.

Primary Duties

• Process AR transactions including cash application and internal trade payments to ensure accurate and timely reporting.
• Manage human resource planning, selection, development, and periodic performance review of team members (team size 5–6 employees).
• Act as Subject Matter Expert for the AR process; ensure KPIs are met per pre-defined objectives and deliver services per Service Level Agreements.
• Act as point of contact for AR process and people-related escalations; ensure compliance with internal guidelines and procedures including AR policies and company guidelines.
• Support external and internal audits; lead internal control over Financial Reporting compliance and reporting for AR testing.
• Identify, recommend, and assist in implementing best practices to gain efficiency and drive productivity gains across the region and globally.

Qualifications & Experience

• Bachelor's degree or above, preferably in Accounting, Finance, or Business Administration.
• Minimum 6 years of experience in Finance, with at least 4 years in an AR-relevant role; project management experience a plus.
• Very good knowledge of Microsoft Office tools, particularly MS Excel; working knowledge of ERP systems.
• Proactive, outstanding work ethic, CAN DO attitude, ability to work under pressure, and strong team player spirit.
• Fluency in both written and spoken English and Mandarin.

Reporting to the AC Operations Manager, the Supervisor of AR Coordinators oversees the work product and performance of the AR Coordinator team through training, scorecard management, and daily coaching to ensure department quality standards are met and exceeded. Partnering with regional accounting teams, the Supervisor of AR Coordinators builds the metrics tracking and compliance oversight across AR Adjustments, Uncashed Payments, AR notices, and unclaimed property filings that keep collections operations accurate and on policy.

Duties

• Train new AR staff team members and ensure the AR team performs assigned duties.
• Facilitate AR Huddle and Daily Chat.
• Conduct ongoing coaching, training, and scorecard meetings to ensure compliance with company policies and procedures.
• Track department metrics and make appropriate adjustments; supervise the overall AR Coordinator process including AR Adjustments, Uncashed Payments, AR notices, unclaimed property filings, and credit review for assigned regions.
• Manage monthly and daily reporting for team results and manage the scorecard process for all team members.

Skills & Qualifications

• Four or more years of progressive AR experience.
• 1–2 years of previous leadership experience in an accounting environment, including coaching, training, and assessing employees for compliance with department policies and procedures.
• Knowledge of general accounting and accurate and fast data entry.
• Exceptional Excel skills and MS Office proficiency required.
• Strong work ethic with a defined sense of urgency; organized self-starter who works well in a team environment with strong attention to detail.

Sitting at the intersection of AR operations and transportation industry billing, the Accounts Receivable Supervisor leads a team responsible for metrics oversight, past-due account resolution, and process improvement initiatives including system enhancements. Operating across department leadership and cross-functional teams, the Accounts Receivable Supervisor shapes the training and development programs that ensure payments are received on time and department continuity is maintained.

Functions

• Supervise team and individual metrics; ensure payments are received in a timely manner.
• Identify and initiate process improvements including system enhancements.
• Oversee and facilitate resolution of past-due accounts.
• Work with department leaders to ensure continuity and consistency within the department.
• Train and develop team members.

Requirements

• Bachelor's degree in a related field or equivalent combination of education and experience required.
• 3+ years of experience in the transportation industry or in AR and/or Billing required; previous leadership experience required.
• Mathematical, analytical, and problem-solving skills with ability to interpret user needs, translate into system requirements, and identify data discrepancies.
• Microsoft Office Suite proficiency; report generation and system analytics skills.
• Good verbal and written communication skills with strong organizational skills and attention to detail.

A key member of the Finance team, the Finance AR Supervisor leads the AR team in reconciling large datasets including disbursements and repayments, performing daily and month-end journal entries, and supporting the Finance Manager with cash flow and banking activities. Collaborating with internal and external parties and participating in cross-company projects, the Finance AR Supervisor delivers the data reporting and Payment Gateway oversight that keep financial operations accurate and on schedule.

Accountabilities

• Reconcile large datasets including disbursements and repayments.
• Lead the Finance AR team and set goals for the team.
• Participate in projects with other companies or divisions.
• Perform daily and month-end journal entries.
• Assist the Finance Manager in managing cash flow and banking activities.
• Provide and present data as requested for internal and external parties.

Experience & Qualifications

• Bachelor's degree in Accounting, Finance, or Economics.
• Minimum 3 years of experience; experienced work for P2P Lending is a plus.
• Knowledge of Accounting, Bank Activities, and Payment Gateway.
• Excellent proficiency in Microsoft Excel and accounting systems.
• Very well organized, detail-oriented, critical thinker, and problem-solver with good communication skills; can-do attitude and ability to manage deadlines.