APPLICATION SUPPORT ENGINEER JOB DESCRIPTION

Enterprise application portfolios don't manage themselves. When support breaks down - SLAs slip, change requests stall in production, and business users lose confidence in the systems they depend on daily. The Application Support Engineer owns the reliability and responsiveness of those systems, working across ITIL-governed service tiers to diagnose incidents, manage vendor escalations, and shepherd changes through test and production environments. Level 2 and Level 3 support are this role's home territory. Few technical contributors touch as many stakeholder groups, from end users and third-party providers to development squads and infrastructure teams, within a single working week.

As the Application Support Engineer, you maintain the stability, availability, and performance of enterprise application portfolios while serving as the primary technical escalation point between business users and development or vendor teams. You operate within a structured ITIL service management framework, coordinating across internal teams and external providers to keep critical systems running and continuously improving.

Career Impact: Hands-on ownership of Level 2 and Level 3 support across a multi-application enterprise portfolio builds the diagnostic depth and stakeholder credibility that distinguishes senior engineers from generalists.

Business Impact: When production incidents hit, end users and business operations wait on this role - resolution speed and root cause accuracy directly determine how quickly revenue-generating or operational workflows resume.

Growth Opportunity: The breadth of systems touched, from CRM and ERP platforms to cloud-hosted custom applications, accelerates progression toward Application Manager, Solutions Architect, or DevOps engineering tracks faster than single-product support roles typically allow.

• Investigate and resolve application incidents at Level 2 and Level 3 within defined SLA timeframes, escalating to vendors or development teams as required.
• Monitor production environments and proactively identify performance degradation, recurring failures, or configuration drift before users are impacted.
• Manage change requests through test and production environments, coordinating approvals, deployment support, and post-release validation.
• Collaborate with third-party application providers to track open issues, enforce service commitments, and maintain application availability.
• Analyze root causes of application errors and document findings, resolutions, and configuration changes in the knowledge base.
• Advise business stakeholders on best-practice application usage and translate operational requirements into actionable technical specifications.
• Develop and maintain standard operating procedures, support documentation, and user guidance materials for supported applications.
• Support new application deployments and integrations, including UAT participation and post-deployment monitoring.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2 or more years of application support experience, with demonstrated competency in ITIL-based incident and change management.
• Proficiency in SQL for querying databases, investigating data issues, and supporting application troubleshooting.
• Demonstrated ability to perform root cause analysis on complex, multi-system application failures and communicate findings clearly.
• Experience managing vendor relationships and escalations within a formal service management structure.
• Working knowledge of enterprise application deployment practices including environment management, release processes, and configuration control.
• Ability to produce clear technical documentation accessible to both technical and non-technical audiences.
• Strong analytical and prioritization skills with the capacity to manage multiple open incidents simultaneously under time pressure.

• ITIL Foundation certification or equivalent service management framework qualification, with exposure to process design or continuous improvement.
• Experience administering or supporting cloud-hosted web applications, including familiarity with identity management services and SSO frameworks.
• Exposure to scripting or lightweight development in any language to support automation of routine support tasks.
• Experience with CRM or ERP platforms including configuration, integration support, and data management in an enterprise context.

• SLA adherence rate, measuring the percentage of incidents resolved within contractually defined response and resolution windows.
• Case re-open rate, reflecting the accuracy and completeness of first-time resolutions across the managed application portfolio.
• Mean time to resolution for Level 2 and Level 3 incidents, benchmarked against team targets and vendor SLA commitments.
• Change success rate, tracking the proportion of change requests deployed to production without rollback or unplanned incident.
• Knowledge base contribution count per quarter, indicating the engineer's active role in reducing repeat incident volume through self-serve documentation.
• Typical tools: service management platforms (commonly ServiceNow or Freshservice); query and monitoring tools (commonly SQL Server Management Studio, Jira).

• Base Salary Range: $70,000 to $100,000 annually, depending on seniority and location
• Bonus: Discretionary annual bonus of 5% to 10% of base salary
• Equity: Uncommon at this level; RSU grants possible at larger technology employers
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by company
• PTO: 15 to 20 days annually, plus public holidays
• Common Perks: Remote or hybrid work options, professional certification reimbursement, home office stipend

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background check completion is a condition of employment for all positions covered by this template. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations for applicants with disabilities are available upon request throughout the hiring process. Candidates must be legally authorized to work in the United States without sponsorship, unless otherwise specified by the hiring organization.

Sitting at the intersection of engineering software and customer success, the Application Support Engineer works with customer teams to assess software performance, troubleshoot complex design and tooling tasks, and define technical feedback to vendors. Operating across graduate-to-mid-level engagements with general or limited supervision, this role enables large-scale graphical application programs and advanced data exchange methodologies that directly improve customer manufacturing and design outcomes.

Duties

• Schedule calls and workload by determining and prioritizing the impact a software defect is having at a customer's site.
• Assess software performance and determine satisfaction with the correct design intent.
• Regularly exercise discretion and judgment during customer consultations to decide whether an issue is a Problem Report.
• Coordinate with customer teams to develop or enhance complex computer-aided engineering design or manufacturing processes.
• Use computer-aided systems to assist and instruct customer engineers on large-scale, complex design and tooling tasks.
• Instruct other engineers in the design, development and implementation of large-scale graphical application programs on multiple platforms.
• Define business and technical feedback to software and hardware vendors and manage advanced data exchange methodologies.
• Provide technical guidance to customer engineers in design techniques and system procedures related to computer-aided engineering software.

Requirements

• At least 2 years of experience in a Technical Support role.
• Knowledge of ITIL Service Management and IT infrastructure analysis including hardware, network, and Virtualization.
• Experience with SQL Server and Oracle administration and performance tuning.
• Proficiency in .NET, C#, Java and HTML5 coding and debugging.
• Knowledge of Siemens MOM Products as well as industrial automation, regulations, and processes.
• Good IT skills and on-call availability with sporadic on-site support at customer sites.
• Strong communication skills with experience as a customer interface, including reporting and presentation.
• Excellent English verbal and written skills.
• Ability to work with general or limited supervision on complex projects.

A key member of the technology team, the Application Support Engineer builds an application management framework across CRM, ERP, Access Dimensions, Sage200, and Salesforce platforms to increase business productivity and deliver savings. Collaborating across business stakeholders, 3rd party support providers, and key users, this role enables high-performing, fully supported systems with reliable availability through end-to-end management of updates across test and production environments.

Functions

• Work with the business to identify how existing applications can be leveraged to increase productivity and deliver savings.
• Work with key stakeholders to develop new application requirements and select the right product or identify where existing applications can be leveraged instead.
• Execute day-to-day tasks and maintain high-performing systems for all applications, ensuring availability to business users.
• Ensure all applications are fully supported and maintained with 3rd party providers and act as escalation point for application-related issues.
• Liaise with 3rd party support providers to ensure application availability and readiness is always maintained.
• Manage application updates through test and production environments with support from 3rd party providers and key business users.
• Develop an application management framework and documentation of application-related processes and procedures.
• Support essential applications including CRM, ERP, Access Dimensions, Sage200 and Salesforce.

Experience & Qualifications

• Experience with CRM and ERP software solutions and database technologies including SQL and PostgreSQL.
• Experience supporting Salesforce, Access Dimensions and Sage 200, including application migration and integration projects.
• Experience with data integration, backup, and providing training to users.
• Strong analytical and detail-oriented approach.
• Excellent written and verbal communication skills with the ability to communicate effectively at all levels.
• Excellent customer service skills.
• Ability to document procedures clearly.
• Ability to work independently and manage time and priorities effectively.

Reliable operation of GSCF application services depends on the Application Support Engineer, who owns technical and business support across internal and external users from requirement gathering through production deployments and ongoing monitoring. Based within a cross-functional team collaborating with developers, infrastructure, and business analysts, this role enables stable, well-documented financial application environments through post-deployment audits, SSRS reporting, and risk-assessed incident response.

Accountabilities

• Offer internal and external GSCF application users technical and business support, providing prompt solutions and facilitating technical conversations with clients.
• Collaborate closely with developers, the infrastructure team and business analysts to investigate and fix reported problems.
• Take part in application releases from requirement gathering through UAT testing to production deployments.
• Conduct post-deployment audits, ongoing application monitoring, and diagnose issues with suitable recommendations.
• Evaluate the risk and impact of production problems and promptly inform business and technology teams.
• Verify that database storage, performance, data scrambling and archiving processes are implemented and working as intended.
• Produce and maintain SSRS reports and administer Confluence and Jira.
• Create documentation for tools, system architecture and technical support materials and serve as point of contact for internal teams and stakeholders.

Technical Qualifications

• Bachelor's degree in IT or relevant work experience.
• At least three years of technical support experience.
• Proficiency in SQL, Unix scripting and familiarity with Java.
• Knowledge of tools for report generation, root-cause analysis and documentation.
• Demonstrated ability to analyse situations and find solutions.
• Fluent English communication skills both orally and in writing.

As the Application Support Engineer, this role ensures the availability, stability, performance, and resilience of large and complex Money Movement applications, including Alliance Access, Alliance Gateway, and Alliance Web Platform. The technology team relies on this work to drive platform maturity with external vendors, implement solutions aligned with strategic objectives, and mentor junior members in a production environment supporting SWIFT and IBM MQ messaging frameworks.

Activities

• Administer Alliance Access, Alliance Gateway and Alliance Web Platform.
• Provide support, troubleshoot incidents and follow up with vendors, including SWIFT, as required.
• Install patches, upgrade systems and maintain infrastructure to keep operations running.
• Proactively identify and remediate production issues to eliminate tech debt.
• Work with external vendors to drive platform maturity and capability.
• Provide technical leadership for onsite and offshore teams and implement system solutions aligned with strategic objectives.
• Mentor and serve as a positive role model to junior members of the team.

Position Requirements

• 3 to 5 years of experience supporting SWIFT applications and IBM MQ messaging frameworks in a production environment.
• 3 or more years supporting distributed web applications on Linux and scripting with Python, Perl, bash, or zsh.
• Experience with credential and certificate management policies and web service design and implementation.
• Knowledge of CI/CD, DevOps principles, and agile software development methodologies.
• Curious, self-motivated, and creative in proposing solutions to complex, time-critical problems.
• Experience in the Financial Services industry is a plus.

Application Support Engineer delivers technical success for customers using Simcenter 3D by acting as the primary point of contact for FEA, structural mechanics, and NVH simulation issues while facilitating sales growth through account intelligence and benchmark simulations. The work directly supports customers across Marine, Aerospace, Automotive, Oil and Gas, and Energy industries, enabling informed simulation outcomes through training, solution proposals, and best-practice definition.

Operational Focus

• Act as primary point of contact for assigned accounts for all technical issues related to Simcenter 3D and take responsibility for successful resolution.
• Facilitate the sales process by developing account intelligence and pursuing opportunities for growth of software usage.
• Conduct technical discussions with customers to collect simulation requirements, propose solutions and explain benefits.
• Conduct training on introductory and advanced topics in Simcenter 3D and demonstrate new software capabilities.
• Perform benchmark simulations and test cases to explore new methods, define best practices and verify results.
• Work on multiple projects and support engagements simultaneously.

Knowledge Skills & Abilities

• M.Sc. or Ph.D. in a related field with focus on FEA and structural mechanics.
• More than 5 years of industrial experience with Simcenter 3D, Nastran, ANSYS Mechanical, Abaqus CAE or similar tools.
• Experience in meshing complex geometries, multibody dynamics, structural mechanics, heat transfer, NVH and acoustics.
• Working knowledge of design processes in industries such as Marine, Aerospace, Automotive, Oil and Gas, or Energy.
• Ability to learn new skills and adapt to customer application needs.
• Excellent communication, organization, time management and presentation skills.
• Proficiency in English and one or more Nordic languages.

The Application Support Engineer produces highly visible customer support through diagnosis, troubleshooting, maintenance, and repair of complex equipment and systems, including servers, firewalls, routers, and Active Directory. Working closely with customer Subject Matter Experts via phone, email, and screen sharing, this role advances customer outcomes by conveying feedback to technical design teams and enabling real-time debugging and custom workflow design.

Key Deliverables

• Provide highly visible customer support through diagnosis, troubleshooting, service, maintenance and repair of complex equipment and systems.
• Examine and approve operational quality of systems and instruct customers in operation and maintenance.
• Identify customers' needs and clarify whether responsibility for problem resolution falls to sales personnel, support reps or engineers.
• Convey customer feedback to technical design and engineering staff.
• Provide ongoing application, network and security support including servers, firewalls, routers and active directories as applicable.
• Provide timely support to customer Subject Matter Experts via phone, email, case and screen sharing.
• Provide real-time support with debugging and designing custom workflow processes using the customer product.

Professional Experience

• 2 or more years of experience in advanced customer-facing support and in debugging, designing or writing programs including scripts or applications.
• Proficiency in SQL, XML/XSLT and VB.NET to assist with coding syntax and logic questions.
• Experience with Microsoft IIS, SQL Server, Windows Server, Active Directory, Network Load Balancing and Windows Desktop OS.
• Proficiency in C#, XSLT, VB.NET, SOAP API and REST API.
• Ability to travel up to 5% to attend meetings, training, and professional conferences.

Embedded within the IT department, the Application Support Engineer develops and oversees departmental web and client-server software applications, coordinating problem resolution with hardware and software company technical personnel while collecting business requirements to ensure customer service excellence. Working closely with internal and external customers across multiple architectures, this role advances the organization's ability to integrate disparate applications and deliver reliable, well-tested technology solutions.

Areas of Ownership

• Design, implement, integrate and document departmental web and client-server software applications.
• Troubleshoot, diagnose and remedy system software and hardware failures.
• Coordinate problem resolution with technical support personnel from hardware and software companies.
• Collect business requirements and evaluate departmental web and client-server application solutions with commitment to customer service excellence.
• Assist internal and external customers in finding solutions related to interfacing of disparate applications across multiple architectures.

Background & Experience

• 2 years of experience in IT supporting company hardware, software, or systems administration, plus 1 year leading IT implementation projects.
• Experience in evaluating, designing, implementing and supporting client, server and web applications, including successful completion of three projects as lead engineer.
• Effective communication skills with internal and external customers.
• Ability to resolve routine to complex problems following departmental procedures.
• Ability to function well under pressure and as part of a team.
• Ability to travel onsite for application support.

Application Support Engineer refines automation support for customers in process industries by configuring DeltaV systems to customer specifications, identifying application performance improvements, and providing on-call service for installed applications. Reporting to operational management and partnering with the Sales Organization and Project Manager, this role enables optimized customer relationships and successful automation task execution across Biotechnology, Pharmaceutical, Chemical, and Oil and Gas sectors.

Role Responsibilities

• Support the Sales Organization in the preparation of quotes and perform FEED studies.
• Develop typical functions with the DeltaV system according to customer specifications and implement configuration on customer sites.
• Identify areas of improvement in application and installation performance and consult the customer about potential improvements.
• Support the improvement of the customer relationship and assist the Project Manager in planning activities.
• Provide on-call service for installed applications.

Minimum Qualifications

• Degree as State-certified technician or industrial training as Elektroniker Fachrichtung Automatisierungstechnik or comparable education.
• Relevant experience from process industries such as Biotechnology, Pharmaceutical, Chemical, Oil and Gas or Refineries is beneficial.
• Technical competencies and product knowledge relevant to DeltaV systems.
• Good communication skills, fluent English written and spoken.
• Availability to work non-office hours and perform call-out services as applicable.
• Willingness to travel.
• A valid driving licence.

As the Application Support Engineer, this role oversees ITIL-based project control planning, systems integration support, and Standard Operating Procedure development for complex client environments. The technical team relies on this work to achieve process improvement, proactive solution monitoring, and cross-team knowledge sharing on projects involving Kubernetes, Midrange Messaging, and configuration management tools.

Job Functions

• Apply ITIL processes and procedures through planning and fulfilling appropriate project control requirements.
• Apply theories, concepts, and systems integration operating principles.
• Provide input to client support plans for complex systems and proactively monitor the solution.
• Troubleshoot systems and contribute to process improvement and innovation.
• Develop and maintain Standard Operating Procedures.
• Share and promote knowledge within the team and demonstrate flexibility and cooperative teamwork.

Education & Experience

• 3 years of experience in a relevant field with knowledge of ITIL processes.
• Good Windows administration skills.
• Experience with data analysis and writing SQL queries.
• Experience with Kubernetes, Midrange Messaging systems, and configuration management tools, including Jenkins, Maven, Ant, and Git.
• Experience with Jira, ALM or similar systems and configuration management work practices, including major releases and production patches.

Successful trading system uptime depends on the Application Support Engineer, who advances Linux-based application support in a high-pressure environment, managing Geneos monitoring, software releases including weekend trading preparation, and delivering enterprise audit requirements to internal and external auditors. Based within a technology team serving financial operations, this role enables stable critical infrastructure through clear stakeholder communication, root cause analysis, and coaching of other Support Team members.

What You'll Do

• Support software in a high-pressure environment and work through issues to determine root cause.
• Communicate with business stakeholders in a clear and concise way during issues and relay root cause findings to development teams.
• Articulate support requirements to development teams and coach and mentor other Support Team members.
• Manage the Geneos monitoring system in a well-communicated federated way.
• Work through and deliver enterprise audit requirements to internal and external auditors.
• Maintain critical technology hygiene measures and manage software releases, including weekend preparation for trading.

Qualifications & Experience

• General technology experience.
• Experience supporting applications on a Linux platform.
• Proficiency in SQL for investigating application issues and experience with monitoring systems.
• Knowledge of FIX protocol, cloud technology, and Kubernetes, all preferable.
• Strong analytical and problem-solving skills.
• Strong work ethic, attention to detail, and organizational skills.
• Excellent communication skills.

The Application Support Engineer produces hands-on day-to-day support for financial business applications within Carlyle's Global Credit Segment, ensuring issues are resolved within SLA timeframes while maintaining application, server, and environment configurations to enforce security and operational standards. Working closely with the GTS engineering team, business stakeholders, and external vendors including Fund Administrators, this role enables reliable operation of the firm's credit investing platform through proactive monitoring, root cause remediation, and Confluence-documented knowledge management.

Day-to-Day Responsibilities

• Provide hands-on day-to-day user application support and ensure issues are addressed within specified SLA timeframes.
• Troubleshoot issues and work with others to identify and remediate root causes.
• Establish and maintain key relationships with business stakeholders and communicate with external vendors and Fund Administrators when issues arise.
• Proactively monitor system activities to ensure smooth operation and identify recurring issues for automation or health check resolution.
• Maintain application, server and environment configurations and enforce data, security and operational standards and policies.
• Work closely with the GTS engineering team to transition new systems or upgrades to the production environment.
• Document issues and resolutions in the Confluence knowledge base.

Technical Qualifications

• Bachelor's Degree required, with preference for a major in computing or quantitative discipline.
• Minimum 5 years of relevant IT experience in customer service or application support, with prior financial services experience preferred.
• Strong knowledge of SQL and experience with databases, application servers and public cloud technologies.
• Experience with financial business applications, Order Management Systems such as Everest, and Agile development environments using Jira and Confluence.
• Experience with Solace messaging platform, ServiceNow or other incident management systems, and Azure DevOps or TFS.
• Proficiency with Microsoft Visio and Lucidchart and good understanding of SDLC.
• Self-motivated with excellent communication, collaboration, analytical, leadership and organizational skills.
• Ability to work independently or as part of a team, drive vendors to deliver against goals and proactively identify and mitigate risks.
• Understanding of fund and portfolio management practices, including alternative asset fundraising, accounting and legal entity concepts, is highly desirable.

Embedded within a banking or financial sector technology team, the Application Support Engineer refines production environment integrity by implementing and supporting third-party software integrations, managing 24/7 incident resolution, and conducting monitoring, tuning, and optimization of in-house and external applications. Working closely with IT providers, infrastructure teams, and business users, this role enables maximum service continuity through critical upgrades, CMDB documentation, and innovative problem-solving across Linux, AIX, Windows, Oracle, and SWIFT environments.

Scope of Work

• Conduct and implement new requirements from the Business team end-to-end, including documentation, technical solution selection, implementation in TST and PROD, and post-implementation monitoring.
• Prepare, set up, and maintain environments required for different project phases with the infrastructure provider.
• Work in close collaboration with IT providers and their IT Process team.
• Implement, integrate and support third-party software and ensure proper interfacing with existing IT services.
• Support the production environment 24/7 and solve business and IT incidents with innovative solutions to ensure maximum service to customers.
• Analyze problems, resolve issues and perform monitoring, tuning and optimization of in-house and third-party applications.
• Ensure the integrity of the production environment and implement critical upgrades or new products.
• Create and update all documents and cartography related to applications and supporting systems on the CMDB.

Skills & Qualifications

• At least 2 years of college coursework in computer science, management information systems or a related field, or equivalent work experience.
• 5 to 10 years of experience in a similar position, ideally in the banking or financial sector.
• Hands-on knowledge of Linux, AIX and Microsoft Windows, Oracle and SQL, WebSphere Application Server, and scripting with Kornshell, PowerShell, PL/SQL and VBScript.
• Knowledge of SWIFT application or AML filtering and screening tools is an advantage.
• Experience providing IT support in a 24-hour operational environment preferred, with willingness to work weekends as required.
• Team player with strong interpersonal skills, positive attitude, customer focus and effective time management.
• Innovative thinking, problem solving, Agile and DevOps enthusiasm and ability to research software development and technical application issues.
• Good communication skills in French and English, verbal and written.

Reporting to IT leadership, the Application Support Engineer refines level 2 and level 3 support across a portfolio of enterprise applications by identifying root causes of incidents, managing vendor relationships, and implementing change-controlled system updates and upgrades. Partnering with business users and application vendors, this role advances best-practice application configuration and user self-management capability through documentation, strategic improvement identification, and Salesforce administration.

Work Activities

• Provide exceptional level 2 and level 3 support on a portfolio of enterprise applications by identifying and resolving issues following agreed procedures.
• Perform in-depth analysis to establish root causes of incidents and problems.
• Actively maintain knowledge on supported applications including newly released functionality.
• Provide advice and support to the business on best practice use of applications and actively manage the portfolio to ensure applications are configured and updated appropriately.
• Develop, document and implement changes based on requests for change following change control procedures and conduct system testing for upgrades or new functionality.
• Help identify areas for strategic change or improvement and work with application vendors to escalate issues and maintain vendor relationships.
• Create and maintain user documentation and support IT self-management culture within the organisation.

Required Qualifications

• Relevant qualifications in IT, computer science, engineering or similar.
• Experience in enterprise applications support and service management at level 2 or 3 capacity.
• Salesforce administrator experience or certifications highly regarded, with experience in Confluence, Office 365, SharePoint Online, Microsoft Teams or Power BI also valued.
• Experience with service management tools such as Freshservice or ServiceNow.
• Familiarity with ITIL Foundation.
• Knowledge of information and cyber security practices and experience with project and change management related to enterprise applications.
• Demonstrated consultative, customer-centric approach with ability to build strong relationships with stakeholders at all levels.
• Exceptional IT technical, support, and interpersonal skills with experience in a fast-paced, high-volume environment.

Application Support Engineer creates technical solutions for customers using MATLAB, Simulink, and the broader MathWorks product portfolio, resolving complex issues in control design applications and contributing feedback that enables continuous product improvement. Working closely with appropriate departments and the development organization, this role guides customers across automotive and embedded software domains while building technical, professional, and personal skills through a structured support career at MathWorks.

Performance Expectations

• Provide solutions to resolve customer issues by leveraging MATLAB and Simulink as tools for control design applications.
• Demonstrate detailed usage for control design using basic examples as needed.
• Resolve complex problems caused by the technical operation of multiple products in the practical stage of the MBD process.
• Contribute to resolving customer issues by understanding advanced research and development needs and providing feedback to developers.
• Collaborate with appropriate departments when unable to provide direct or simple solutions to customers.
• Create FAQ articles to accumulate technical knowledge and provide a self-serve answer system for customers.

Education & Experience

• Bachelor's degree with 3 years of professional experience, or a Master's degree or equivalent experience required.
• Experience in applying Model-Based Design in automotive control systems.
• Awareness of control design algorithms, embedded software, and microcomputer or DSP implementation.
• Knowledge of MATLAB and Simulink.
• Strong commitment to learning and personal development.
• Excellent verbal and written communication skills in Japanese required, with English reading and writing skills also required.

Embedded within a cross-functional technology environment, the Application Support Engineer executes support for a customer-facing CRM portal developed over APIs and UiaaS web components, addressing access issues, configuration updates, and front-end and back-end application errors within defined SLAs. Collaborating across technical and business teams and L3 and product groups, this role coordinates recurring incident trend analysis, performance monitoring, and process documentation to sustain reliable portal operation and data security.

Core Responsibilities

• Maintain and monitor a customer-facing portal developed and deployed over a CRM platform, APIs and UIAaS web components.
• Address customer-reported issues and requests, including access issues and configuration updates, within defined SLAs or escalate to appropriate teams.
• Adhere to support quality processes using ticketing tools and manage customer confidential data to ensure no breach.
• Analyze customer data and portal performance data and propose corrections to ensure performance levels in collaboration with L3 and product teams.
• Perform Problem Management for recurring issues, including escalation and trend analysis.
• Collaborate with technical and business teams and perform analyses on application functionality to suggest improvements.
• Ensure effective front-end and back-end functionality, consult with development teams and clients, and determine and repair causes of application errors and API failures.
• Document processes and monitor application performance metrics.

Qualifications & Experience

• 2 to 3 years of experience in any CRM platform configuration or support.
• Professional certifications through Amazon or Salesforce are a plus.
• Knowledge of ITIL processes, change management, and ticketing tools, preferably ServiceNow.
• Knowledge of front-end and back-end programming languages such as JavaScript and Python is a plus.
• Knowledge of cloud technologies preferred.
• Good communication and analytical skills.
• Exceptional ability to provide front-end support to internal departments and web-based clients.

The Application Support Engineer coordinates user account lifecycle management, Single Sign-On service maintenance, and access troubleshooting for Zscaler business applications while proactively identifying problems through root cause analysis to maintain strong delivery velocity. Working closely with internal users and routing tickets to appropriate teams, this role guides reliable, secure system operation and clear end-user communications through license tracking, patch management, and Azure Active Directory administration.

Key Responsibilities

• Help internal users diagnose and troubleshoot access, permissions and workflow issues for Zscaler business applications.
• Manage user account creation, termination and reactivation as needed.
• Maintain and support the Single Sign-On service.
• Create documentation, guidance and training communications for common user issues and processes.
• Track and renew licenses, certificates and keys for various systems and keep systems updated with the latest patches and vulnerability fixes.
• Track and organize requests via the ticketing system and route tickets to appropriate teams based on business requirements.
• Proactively identify problems, conduct root cause analyses and adapt efficient methodologies to maintain strong delivery velocity.

Skills & Qualifications

• Bachelor's degree in MIS, Computer Science or a related field.
• 2 or more years of experience in general technical or application support and maintenance.
• Demonstrated competence in Azure Active Directory, Azure SSO, DNS, Network Infrastructure and Windows Active Directory.
• Knowledge of Python and Atlassian products such as Jira, Confluence and Bitbucket preferred.
• Excellent customer service and communication skills.
• Ability to translate business problems into technical solutions.
• Ability to exercise good judgment and discretion when handling confidential information and manage multiple projects under pressure.

Reporting to the global Warehouse Management Application Management team, the Application Support Engineer elevates WMS system stability by managing, maintaining, and improving the Warehouse Management System while coordinating with external suppliers, vendors, and the global application team on current and future infrastructure demands. Collaborating across logistics business data and distribution center operations, this role supports process improvement and data platform development to ensure reliable warehouse operations in English and Chinese-language environments.

Core Functions

• Provide daily support for WMS system issues raised by users.
• Manage, maintain and assist in the development and improvement of the Warehouse Management System.
• Update and maintain documentation and work instructions for the Warehouse Management System.
• Provide guidance and training to facilitate process improvements, data gathering, analysis and problem solving.
• Analyze errors and development needs and make recommendations to prevent system errors.
• Support the continued development of the Logistics Business Data Platform and manage the distribution center applications infrastructure for current and future demands.
• Coordinate and escalate with the global Warehouse Management Application Management team and external suppliers and vendors.

Requirements

• Entry-level diploma or degree holders in related fields are welcome.
• Experience with Warehouse Management Applications and architecture is a plus.
• Experience with Oracle RDBMS.
• Proficiency with Microsoft Windows Client Operating Systems and Microsoft Office 365.
• Excellent organization, communication and presentation skills.
• Flexible, self-motivated and proactive with excellent English skills written and verbal.
• Chinese proficiency.

Application Support Engineer creates client success by mastering Veeva Vault to handle inquiries on technical issues, capabilities, and configuration while troubleshooting critical production issues including system unavailability and data integrity concerns. Working closely with Development and Product teams as a representative to client administrators, this role maintains the Product Support Knowledge Base and elevates support quality through coaching, mentoring, and confident engagement with technical personnel through to C-level executives.

Primary Duties

• Learn everything about Veeva Vault and use that knowledge to ensure client success.
• Handle inquiries regarding technical issues, application capabilities, navigation, installation and configuration.
• Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues.
• Support client administrators as a representative of the Development and Product teams.
• Maintain the Product Support Knowledge Base.

Experience & Qualifications

• Experience in a Software Support role, possibly in a cloud or hosted software environment.
• Experience working with Documentation Management Software.
• Ability to replicate issues locally and propose resolutions or workarounds.
• Ability to diagnose and use industry-standard tools and techniques to ensure application performance meets client expectations.
• Desire to learn new skills and to coach, mentor, and train peers throughout the organization.
• Confidence, communication and interpersonal skills to lead customers from technical personnel to C-level executives in urgent or critical situations.
• Self-motivated with eagerness to learn new software and explore personal technical projects.

Sitting at the intersection of database administration and application support, the Application Support Engineer manages and supports clustered MSSQL databases, including migrations, disaster recovery, and replication, while troubleshooting mission-critical incidents around third-party and in-house .NET applications. Operating across Banking and Finance domain environments, this role enables reliable SQL Server health through monitoring, Change Advisory Board-reviewed fixes, and disciplined disaster recovery practices.

Accountabilities

• Manage and provide support for clustered MSSQL databases including migrations, disaster recovery, log shipping, replication, mirroring and SSAS/SSRS/SSIS.
• Write functions to contribute to SQL health checks and manage the SQL monitoring solution.
• Monitor and respond to incoming tickets including configuration, permissioning, break/fix and deployments, and ensure requests align with team best practices.
• Monitor health checks, respond to SQL server alerts, and implement fixes following Change Advisory Board review.
• Provide mission-critical support by troubleshooting and solving incidents around third-party and in-house .NET applications.
• Follow up on ActiveBatch task failures and ensure permanent resolution, and maintain proper disaster recovery practices.

Background & Experience

• B.Tech, BCA, MCA, BSc, BE or equivalent graduate with experience in technology.
• 2 or more years administering, developing and tuning Production SQL Server instances and troubleshooting production applications.
• Strong knowledge of SQL 2012 and Windows 2008 R2 or later in a clustered environment, including replication, clustering, log shipping and database mirroring.
• Experience with SSIS, SSRS, scripting languages, including PowerShell, Python, Perl and C#, and tools such as JIRA and Confluence.
• Experience in the Banking or Finance domain.
• Strong analytical, critical thinking, multi-tasking and decision-making skills with attention to detail and strong documentation skills.

A key member of the Tech Team at Talon Outdoor, the Application Support Engineer builds and maintains an evolving application stack hosted on-premises and in the Cloud, providing 1st- and 2nd-line support while driving automation and Continuous Delivery capability. Collaborating across business and technical teams, onsite and offshore, this role enables efficient, well-documented application delivery by identifying improvement opportunities, coaching team members, and applying AWS, Terraform, Docker, and CI/CD tools.

Delivery Expectations

• Provide 1st and 2nd line application support to local and overseas users on core business systems.
• Act as a bridge between business and developers to collect requirements and build solutions.
• Be actively involved in design, build and maintenance of applications hosted on-premise and in the Cloud.
• Develop and maintain automation for new and existing applications and identify opportunities to streamline Continuous Delivery capability.
• Follow and create documented processes and procedures for application support.
• Liaise with onsite and offshore teams to remove impediments and diagnose or prevent incidents.
• Proactively monitor and troubleshoot applications and coach and support other team members and interns.

Knowledge, Skills & Abilities

• 3 or more years of experience in an Application Support or similar technical role, with experience in Agile and DevOps environments.
• Experience with AWS, Terraform and Docker, and CI/CD tools, including code management, workflow and performance scanning.
• Experience with Java, MongoDB, SQL scripting and database servers including SQL Server and MongoDB.
• Experience with configuration management, automation and orchestration tools.
• Familiarity with security practices in internet-based application delivery.
• Good knowledge of Linux and Windows platform management.
• Familiarity with at least one scripting or object-oriented language.
• Excellent verbal and written communication skills.
• A keen desire to continuously develop technical skills.

Reporting to the Technology team, the Application Support Engineer coordinates triage, investigation, and troubleshooting of customer support issues using advanced T-SQL and diagnostic tools while maintaining communication with customers throughout escalated issue resolution. Partnering with development squads and the customer support team, this role enables faster resolution of complex problems through SQL-based data fixes, API diagnostics, and collaborative short- and long-term solution design.

Duties

• Triage, investigate, and troubleshoot customer support issues.
• Investigate, analyse and problem-solve using SQL and other diagnostic tools and methodologies.
• Liaise with development squads to solve problems and find short- and long-term solutions.
• Maintain communication with customers regarding escalated issues and manage customer expectations in collaboration with the Technology team.

Technical Qualifications

• Advanced T-SQL skills and experience supporting debugging and data fixes.
• Ability to read and debug .NET development languages including VB.NET and C#.
• Knowledge of APIs and experience using tools such as Postman.
• Application support experience with existing knowledge of OneFile products desired.
• Strong analytical, troubleshooting and diagnostic skills.
• Strong customer service ethos with excellent written and verbal communication skills.
• Ability to work well individually and as part of a team.

The Application Support Engineer crafts resolutions for complex production issues at a global FinTech and RegTech platform, working directly with client IT teams to troubleshoot technically complex problems, reproduce software defects, and drive them through to resolution. The work directly supports financial services clients through accurate issue documentation, Knowledge Base contributions, on-call rotation duties, and occasional on-site travel, ensuring the organization's regulatory technology solutions remain reliably available.

Engineering Responsibilities

• Work with client IT teams to resolve production issues and accurately document customer issues, systems and configurations.
• Troubleshoot technically complex issues and drive them through to resolution.
• Identify and reproduce customer-reported software defects and work with internal development teams to resolve them.
• Contribute to the creation of a Knowledge Base by creating and reviewing content.
• Communicate with customers via phone and email to update them on the progress and status of their tickets.
• Become a recognized subject matter expert on the product and participate in on-call duties rotation for after-hours support.
• Travel to client sites occasionally as required.

Professional Experience

• Experience working in a Technical Support environment.
• Good understanding of Windows and Linux OS Administration and strong knowledge of TCP/IP, DNS, HTTP, Active Directory, IIS and other web and network technologies.
• Good understanding of SQL with the ability to write queries to troubleshoot and correct data issues.
• Knowledge of programming or scripting languages is an advantage.
• Strong analytical, problem-solving and troubleshooting skills.
• High level of self-motivation with ability to multi-task, follow priorities and adhere to SLAs.
• Ability to maintain self-control and objectivity while defusing stressful customer situations.

Embedded within an Asia-Pacific technology operations team, the Application Support Engineer manages Level 1 and Level 2 support for Traders, Portfolio Managers, and Analysts across trading applications, Order and Execution Management Systems, and market data platforms including Bloomberg and Reuters. Working closely with regional and global support teams, this role strengthens front-to-back incident resolution and knowledge sharing by performing daily AM and PM checks, root cause and business impact analysis, and change request tracking per defined service levels.

Key Responsibilities

• Act as the first point of support for system incidents, including trading applications and provide Level 1 and 2 support for Traders, Portfolio Managers and Analysts.
• Provide Level 1 Market Data service support and document requests for trading tool enhancements.
• Provide end-to-end incident resolution for internal users, escalate critical incidents and identify patterns in recurring incidents.
• Make independent decisions while mitigating risk and identify, diagnose and resolve functional and technical problems through root cause and business impact analysis.
• Perform daily AM and PM checks, generate ad hoc reports and track change requests and high-severity incidents per defined service levels.
• Proactively support knowledge sharing within the Technology team.

Qualifications & Experience

• Minimum 5 years of experience supporting financial data applications with basic knowledge of the financial industry.
• Strong Level 1 and intermediate Level 2 support experience.
• Experience in supporting Order and Execution Management Systems.
• Good understanding of FIX messaging protocol, FIX testing with brokers and Equities trading workflow.
• Good knowledge of market data applications such as Bloomberg and Reuters.
• Basic SQL knowledge.
• Ability to translate business requirements into technical specifications and produce documentation at all levels.
• Open-minded, dedicated team player with commitment to the highest ethical standards and a high client satisfaction focus.

Sitting at the intersection of Microsoft Office solutions and legal document production, the Application Support Engineer designs and delivers technical leadership on MS Office-related projects, including Template Management, Document Comparison, Metadata cleaning, and PDF editing, while transferring basic tasks to the Service Desk via Knowledge Base articles. Operating across Knowledge Lawyers, the IT Training Team, and wider IT team relationships, this role enables greater efficiency in document production processes through advanced issue resolution, SharePoint integration, and proactive personal development.

Core Functions

• Build relationships with stakeholders such as the Knowledge Lawyers and play a full part in team activity and wider IT team relationships.
• Take over responsibility from the IT Training Team to resolve advanced MS Office-related issues.
• Support and create service improvement initiatives and support and enhance the Template Management System.
• Provide active engagement and technical leadership on MS Office-related projects, including new product implementations, upgrades, and escalated IT Incident support.
• Support MS Office developments in standard PC and Laptop builds.
• Transfer basic Office and SharePoint tasks to Service Desk via Knowledge Base articles, act as Knowledge Approver in iVanti and produce Technical Knowledge guides and FAQs for the IT Team.
• Actively manage personal training and development and carry out any other duties required to ensure efficient Application Support operations.

Requirements

• Experience developing Microsoft Office-based solutions.
• Demonstrable Business Analysis skills.
• Good knowledge of the legal and IT sectors.
• Willingness to improve experience through self-study and gaining relevant qualifications.
• Highly self-motivated, proactive and persuasive.
• Strong interpersonal skills including written and oral communication.
• Strong time management, organisation, and prioritisation skills.
• Adapt to shifting priorities through analytical and problem-solving capabilities.

Application Support Engineer II runs multi-case customer support for software applications, resolving data transfer and connectivity issues while maintaining QA scores averaging 3 or above and a case re-open rate under 10%. The work directly supports customers and account managers through timely communication, accurate documentation, and limited training for functionality setup, with escalation coordination driving product improvements across technical teams.

Primary Duties

• Diagnose, troubleshoot, and resolve software application, data transfer and connectivity issues related to service and product offerings.
• Achieve Quality Assurance scores averaging 3 or above and maintain a case re-open rate under 10%.
• Identify enhancement opportunities to promote efficiency and proactively identify incidents to expedite resolution.
• Respond promptly to customer inquiries via telephone, email or web.
• Manage multiple customer cases simultaneously, ensure accurate documentation and provide timely progress updates to customers and account managers.
• Provide limited customer training for functionality setup and work closely with other teams to manage technical escalations and product improvements.
• Document recurring technical issues and create support process documentation usable by technical and non-technical users.

Skills & Qualifications

• BS degree in a technical discipline or equivalent related experience.
• 2 or more years of experience in end-user Technical Support for software applications.
• 2 or more years of experience with SQL, including MS SQL and Oracle, and with CSV and fixed file format review.
• Excellent customer interaction skills with the ability to handle and diffuse challenging situations.
• Strong analytical, prioritization, time management, and follow-up skills.
• Able to multi-task under dynamic conditions with minimal supervision and respond to customers with a high degree of professionalism and accuracy.

Reporting to a Team Lead, the Application Support Engineer manages front-end and back-end application functionality, following proper Release Management processes and maintaining configuration records and update schedules across environments to ensure synchronized operation. Partnering with the software development team, internal users, and clients, this role strengthens business application performance by establishing root causes of errors, escalating serious concerns, and providing front-end client support with exceptional communication standards.

Duties

• Provide software application support under the supervision of a Team Lead.
• Perform analyses on software application functionality and suggest improvements.
• Ensure effective front-end and back-end functionality of applications.
• Consult with the software development team, internal users and clients to improve application performance.
• Follow proper Release Management processes across environments to ensure continued and synchronized functionality.
• Establish root causes of application errors and escalate serious concerns to the Team Lead.
• Keep a record of configuration changes, schedule application updates and provide front-end support to clients and colleagues.

Position Requirements

• Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering or similar working experience.
• Demonstrable experience as an Application Support Engineer in a related field.
• Good knowledge of T-SQL and database management, with coding languages such as C#, JavaScript, Angular and VB.NET as advantages.
• Proficiency in determining causes of application errors and repairing them, with the ability to document configuration changes and monitor performance.
• Exceptional ability to provide front-end support to internal departments and web-based clients.
• Ability to keep up with innovation in application design.
• Exceptional communication skills.

A key member of an enterprise support team, the Application Support Engineer designs and delivers 1st- and 2nd-line support for external clients, managing incoming requests via phone, email, and chat while conducting root cause analysis and escalating to 3rd-line support through to resolution. Collaborating across cloud-based application teams and vendor partners, this role enables world-class support processes through proactive system monitoring, ITIL-framework application, and scripting, debugging, and microservices experience.

Accountabilities

• Work closely with external clients to provide 1st and 2nd line application support.
• Manage incoming support requests via phone, email, and chat following established procedures within a ticketing system.
• Conduct analysis and troubleshooting to determine root cause and escalate to 3rd line support as needed, managing the escalation through to resolution.
• Proactively monitor key systems and processes through automated and manual checks to identify current or potential issues.
• Take ownership of identified issues and ensure resolution either directly or through escalation.
• Help ensure processes are world-class.

Experience & Qualifications

• 3 to 5 years of similar experience.
• ITIL or similar framework experience, ideally certified, with experience in process design or improvement.
• Experience with 2nd line support activities such as reading log files, querying databases and basic command line usage in Linux.
• Some exposure to supporting cloud-based web applications both in-house and outsourced.
• Ideally some scripting, debugging and microservices experience.
• Outstanding communication, analytical and problem-solving skills.
• Effective prioritisation in a multi-threaded environment.
• Proactive and able to work in a fast-paced environment with a high sense of urgency.

The Application Support Engineer manages first-point-of-contact IT application issue resolution for internal teams and external clients, completing customer support requests within agreed SLAs while coordinating system change approvals, releases to Production, and deployment testing. Success in the position means maintaining live system health through log monitoring, preparing maintenance and upgrade schedules, and collaborating with teams in Ireland and Spain on Dynamics CRM, BizTalk, and API application support.

Job Functions

• Resolve client application and live service issues by developing business understanding alongside technical capability.
• Be the first point of contact for day-to-day IT application issues and complete customer support requests within agreed SLAs.
• Use the ticketing system to document and update queries and work with the team to enhance and automate support processes.
• Document processes, procedures and product knowledge base articles and ensure health of live systems by monitoring logs and taking appropriate actions.
• Coordinate IT system change approvals and releases to Production and provide deployment support and testing.
• Provide technical support to internal teams and external clients and support training to teams within the business.
• Prepare maintenance plans and upgrade schedules and work with teams in Ireland and Spain to support application upgrades.

Knowledge Skills & Abilities

• Bachelor's Degree in IT or similar is desirable.
• 2 years of experience in a similar Technical Support, Application Support or Software Support role.
• Experience with Microsoft technologies, including Windows OS, SQL and O365.
• Experience with Dynamics CRM, BizTalk and API application support or development is a distinct advantage.
• Fluent English and excellent communication skills.

Reporting to the line manager, the Senior Application Support Engineer runs application implementations and upgrades, ensures compliance with company security policies, and collaborates with the development team across project phases including testing to achieve required deliverables. Communicating closely with the Project Management team to ensure schedules and milestones are met, this role enables reliable investment management system operations through daily job monitoring, incident troubleshooting, and expertise in Xentis, Java, C#, Microsoft Azure, and AWS environments.

Leadership Responsibilities

• Report structured and consistent updates on all applicable topics to the line manager.
• Manage application implementations and upgrades and ensure applications comply with company security policies.
• Monitor daily scheduled jobs and troubleshoot all incidents.
• Collaborate closely with the development team to achieve required deliverables and support various project phases, including testing.
• Communicate with the Project Management team to ensure schedules and milestones are achieved.

Qualifications & Experience

• Minimum of 4 years of relevant professional experience in a similar position.
• Experience in investment management systems, preferably Xentis.
• Development knowledge in Java, C# and VB.NET.
• Experience in cloud technologies including Microsoft Azure and AWS.
• Good understanding of IT processes and tooling.
• Project management skills.
• Excellent spoken and written English, with German considered an advantage.

Application Support Engineer strengthens Automated Data Processing operations by analyzing requirements across internal services and applications, planning and supporting remediation for engineers in various locations, and driving process improvement through collaboration with Application Stakeholders across multiple business streams. The work directly supports the Project Manager and cross-functional teams by identifying more efficient technology approaches to non-compliant data processing tasks using Autosys, Netcool, cron jobs, Mainframe, and Azure Cloud Infrastructure.

Areas of Ownership

• Analyze requirements related to Automated Data Processing activities within or between internal services and applications.
• Plan the remediation plan for Support Engineers in various locations and assist them through execution.
• Suggest and implement potential process improvements and participate in remediation process review meetings.
• Assist the Project Manager with data processing-related issues and suggest more efficient ways to remediate or enhance them from a technology perspective.
• Cooperate with other Support Engineers and Application Stakeholders from various business streams in remediation of non-compliant data processing tasks.

Required Qualifications

• No less than five years of hands-on experience as an Application Support Engineer or Support Specialist.
• Knowledge and hands-on experience in automated data processing, including Autosys, cron jobs, Mainframe data processing and related methods.
• Hands-on experience with Netcool or Autosys.
• Knowledge of Azure Cloud Infrastructure and related methods of Automated Data Processing is beneficial.
• Ability to solve complex issues with strong problem analysis and solution design thinking.
• Confident communicator able to explain technology to non-technical audiences.
• Fluent in English.

Reporting to technical leadership at Verizon Connect, the Application Support Engineer delivers expertise bridging Research & Development and customer-facing teams by troubleshooting software bugs, diagnosing code-related issues, and monitoring application performance. Working closely with Customer Care Representatives, Field Installation Technicians, and Field Sales, this role enables a better customer service experience through data-driven product improvement recommendations.

Core Functions

• Monitor application performance and maintain system uptime while troubleshooting customer-reported software bugs from external support teams.
• Communicate with Customer Care Representatives, Field Installation Technicians and Field Sales to resolve and answer escalated technical problems and issues.
• Detect and diagnose code-related issues.
• Collect and document information about product performance, application problems and failures.
• Develop and suggest needed product improvements based on data collected.
• Have conversations with Product Management to create a better customer service experience.
• Make improvements to existing product documentation and assist in the development of internal and customer training materials.
• Resolve issues as soon as possible while relying on technology and software knowledge.

Qualifications & Experience

• Bachelor's or Master's Degree in Information Technology, Networking, Software Development or relevant work experience.
• Experience in a platform, application, production support or software developer role.
• Experience in Microsoft SQL and knowledge of MySQL.
• Familiarity with Windows server environments including Windows Services, Console Services, Event Logging, and Cross-Browser Debugging.
• Experience in the .NET development platform and related web technologies including ASP.NET, HTML, CSS, JavaScript, jQuery, C#, SOAP and REST Web Services.
• Familiarity with application monitoring tools such as AppDynamics, OpsManager and New Relic.
• Understanding of QA testing practices.
• Knowledge of CRM systems including Salesforce.com and coding tools such as JIRA/Greenhopper and Tortoise SVN, a plus.

Embedded within Emerson's field support team, the Application Support Engineer shapes customer outcomes by managing and delivering end-to-end solutions across DeltaV DCS configuration, commissioning, and ongoing site support. Working closely with the Emerson Global Support Centre and client engineering teams throughout the British Isles, offshore, and abroad, this role enables customers to optimize their control and instrumentation systems through technical consultation and on-site training.

Primary Duties

• Work with DeltaV DCS, including configuration, graphics and setup, the Windows platform and associated PlantWeb technologies such as Backup and Recovery and Automated Patch Management.
• Manage and deliver solutions for customers including requirements, quotation, engineering, commissioning and ongoing site support.
• Assist customers in the resolution of Emerson product service and application issues, and initiate and coordinate support from the Emerson Global Support Centre where necessary.
• Identify Service and Product opportunities, assist in their pursuit, and support preparation of literature for Sales opportunities.
• Assist with LTSA contract activities including Maintenance, DVSAS and health checks, and join the On Call rota.
• Provide technical consultation and site engineering services to optimize customer control and instrumentation systems.
• Carry out work on Safety Instrumented Systems (SIS) and provide on-site customer training in Emerson product application and operation.

Skills & Qualifications

• HNC or Degree in an engineering discipline or equivalent preferred.
• Experience in DeltaV configuration, graphic modifications.
• Knowledge of products within the DeltaV portfolio or equivalent DCS.
• Experience of Windows OS, networking, and protocol interfaces including OPC, Modbus and Profibus, with Virtualisation being an advantage.
• Experience in authoring and reviewing project documentation, with on-site experience preferred.
• Excellent communication skills and self-motivated with the ability to manage your own time.
• Be flexible to work throughout the British Isles, offshore or abroad, and occasionally work unsociable hours to support customers.

The EMS Real-Time Application Support Engineer leads technical and feasibility studies to implement or upgrade EMS applications, including generation, DSA Tools, and WAMS systems, while developing in-house programs to enhance power system operation and analysis. Reporting to department leadership and supervising Engineers-in-Training and interns, this role delivers engineering support to the System Control and Transmission Services Departments, ensuring reliable real-time power system performance.

Key Responsibilities

• Responsible for technical and feasibility studies and recommendations that assist in the implementation of new EMS applications or in upgrading existing applications, including generation, network, OTS, advisory applications, DSA Tools Integration and Wide Area Monitoring System (WAMS) applications.
• Troubleshoot and resolve problems with the EMS engineering applications (DSA Tools, WAMS Applications, AGC, Power Flow, Contingency Analysis, State Estimation, Operator Training simulator, Optimal Power Flow, Loadshed, advisory applications, and others).
• Provide engineering and technical support services for the System Control Department and Transmission Services Department staff.
• Provide technical expertise in the production of normal and emergency operating procedures.
• Responsible for economic studies based on EMS or power system-related functional requirements to determine design and implementation alternatives.
• Participate in system tests/verifications by analyzing application requirements, defining operation limitations, monitoring electrical quantities and verifying results.
• Provide training for operators and other staff on EMS applications.
• Provide ongoing support to ensure that the System Performance Department is provided with EMS-related data, including snapshots of real-time or state-estimated data, reports produced from historical data and feedback on guideline implementations.
• Develop new and/or improve existing in-house computer programs used to enhance the application of the EMS computer tools for power system operation/analysis.
• Participate as required on inter-utility study task forces and committees concerned with EMS application performance.
• Prepare formal reports and technical memorandums.
• Supervise and train Engineers-in-Training, Interns and summer students.

Required Qualifications

• Graduate in Electrical or Computer Engineering from a University of recognized standing.
• Minimum of 6 years of related experience in power systems engineering.
• Membership in Engineers Geoscientists Manitoba.
• Demonstrated ability to perform system studies using PSS/E and DSA tools, develop computer models, and effectively use programs for power system simulation and analysis.
• Knowledge of extra-provincial transmission operation and programming languages would be assets.
• Possess initiative and mature judgment with the ability to make and implement sound decisions.
• Willing to represent the corporation on external committees and working groups.
• Tactful and diplomatic with the ability to gain the confidence of others.
• Possess a valid Province of Manitoba Driver's Licence.